Galaxy Theatres Corporate Office Headquarters

Galaxy Theatres Corporate Office Headquarters
Address: 6700 Middle Fiskville Rd
Austin, TX 78752
Email: n/a
Corporate Phone Number: 1-512-467-6165
Fax Number: n/a
Customer Service Number: 1-512-467-6165

Next PostNewer Post Previous PostOlder Post Home


  1. Posted on YELP Just wanted to report some good customer service and some lousy one. I had purchased tix for American Sniper for the 9:30 pm showing thru their app. Their computer showed seats k9k5 but my receipt showed j4j5, in either case, none of the seats were available. No biggee, there were better seats in the next showing 15 mins later. Shortly into the movie, i hear what sounds like a cracked speaker, sounds like it's drizzling outside. You can hear it during the quiet parts of the movie, you know like when they're sneaking up on the bad guy. It's faint, but it's THERE. So after the movie, i complained, making them aware of this cracked speaker. That's when the mgr. BETH ADAMS, says that it's not the speaker but the AC and it wasn't part of the movie. I asked for a credit because i pay top dollar for state of the art and whether it's the speaker or the ac, i felt that they could accommodate me in some way. Well she said no, because i saw the movie. I replied, if my tix didn't get messed up, maybe we wouldn't be having this conversation. Regardless, i felt it was poor service, especially when you drop $$$ a movie, and what could've been an enjoyable movie night was tainted by her attitude, so i decided to share her name with you guys so as not to expect much from her service. Really? You guys make such a big deal about people using their phones, but when your operation is operating at less than 100%, it's our tough luck?

  2. My mom purchased 7 tickets for creed for 3:30 friday showing on app. When we went and printed tickets at theater they said it was the showing was for the day prior. We bought another $50 of food and got seated until another family had the same seating. When we spoke with manager Alex of the galaxy theater in sparks, nv was rude and unhelpful. He made us all leave with no refund and would not trade the tickets to a different showing.

  3. Well, I had a heartbreaking experience on Thanksgiving similar to above at the #Galaxy Henderson NV, Booked on line, get to theatre to find out it was for a different date, etc. The movie was no longer playing. Had 7 family members in, a 12 yr old with a birthday and the manager on staff, would not put us into the Dinosaur movie, 2 theaters, was not sold out, she would not refund us or give us a credit to use later. So disappointed in how it was handled from a customer service standpoint. The kids needless to say were upset, we all were. Not a good impression to leave with kids needless to say. Wow, what has the world come to? Such a lack of compassion, especially at the holidays.

  4. We bought our tickets on line--get to the theater and you guessed it--too bad, so sad--the tickets were for a different day; refunds only for the same day within 30 minutes of the showing. Poor customer service; the manager was rude and unprofessional. Very disappointing! I am contacting corporate!

  5. I purchased 4 tickets online for the Revenant showing today (1/10/16). This is the first experience with the online service. I go to this theater every couple of weeks so am very familiar with choosing the tickets from the screen at the counter from the staff. One would think the online service would be the same set up. Unfortunately, to my surprise, the tickets are displayed differently online than when purchasing in the Theater. What would have been a representation of four seats in the rear of the theater (if purchased in the theater) turned out to be the very front row first 4 seats. The Supervisor (Justin) said it is a frequent complaint, and the Manager (for some reason didn't have a name tag on...) didn't appear to be too concerned with my predicament or the money I've spent and instead of looking at me, stared to the right of me during two different conversations. I asked if he would like to join me, my husband and my 84 year old parents in the front row to enjoy the movie and popcorn, he didn't. He did say he knew it was a problem, he's been there 2 years but didn't have any say in the online display (Corporate doesn't know??). Just my guess but this is probably the only way they can sell these seats. The angle wouldn't allow anybody to see the whole picture, I challenge anybody to sit in these seats and enjoy a movie. 4 Tickets with the non-refundable service charge was $38.00, 1 large and 1 med popcorn and 4 drinks were another $29.00, and 55 miles round trip. I did get a refund for $33.00. I certainly wouldn't have spent money on concessions in a theater if I'd known how terrible the seats were. Why in the world would there even be seats in these positions in any theater? Have the Corporate staff enjoyed a movie from these seats? I am requesting some type of compensation for this inconvenience. Reimbursement for the concession expenses would be a start, the $5 non-refundable would also be appreciated. The Sparks Galaxy Theater manager has my full name (Kelli) and email address from this incident today. Said there was no address or way for me to contact the corporate office other than a phone number. Guess they don't want people to complain easily.

  6. The Galaxy Theater In Sparks, NV has failed to respond to request to be contacted regarding an assault on my physically impaired wife. I have already relayed this information to my contacts in both the local and national media. You do not want to test my resolve

    Bill Guerrero
    To Mar 21 at 5:30 AM
    I am requesting to be contacted as soon as possible by management (not just the manager on duty) regarding a disturbing incident that
    occurred on Saturday 3/19/16 at approximately 4:30 PM at the Sparks theater.

    This incident has seriously affected my family and our belief that your theater is a safe place. Every employee froze like deer in the headlights and not a single person interceded to help diffuse in a situation when my physically impaired wife was being threatened by another patron. I stood alone with my ten year old daughter and my autistic son fending off a crazed women while her disrespectful kids taunted my children. Someone finally got a manager, which I only realized after the fact when I saw that he was standing there just watching. I could see in his eyes and expression that he was absolutely clueless on what to do. I am a qualified security professional and it is my evaluation that your property and its staff are completely unprepared to handle situations like this and did absolutely nothing while my physically impaired wife was assaulted and my family was being bullied and then called racists. It had gotten to the point that this crazed women refused to back away from my wife and I actually thought that I was going to have to restrain her and take her to the ground to hold her for the authorities. This establishment was unprepared and acted in an irresponsible and incompetent manner and placed my family at risk.

    Bill Guerrero

  7. I was buying tickets to a movie in Sparks online and didn't like the seats available for a particular time so I picked a different time and when I checked out I was charged for both times. I called the theater and they refunded me the cost for the seats but said I had to pay the online service charge. The system didn't even let me know I was being charged for both movie times until after I clicked on pay. I don't feel like I should be charged the service fee when the system didn't notify me that I was being charged for both sets of seats prior to purchasing.

    Unhappy customer,
    Jeff Jones

  8. I can see from the comments that I am not the only one having issues with Galaxy Theaters. I purchased a 100.00 online gift certificate thru galaxy theaters for my grandson in October 2015 and when they went to try and use it they said they could not take it because there should be one more part. I sent my daughter everything that was email'd to me. I have been calling since February to try and get this resolved they patched me thru to David Smith. He called once but it was not able to get to my phone. I have been calling since leaving messages and of course he never calls back and now it is May. What does it take to get someone to call you back and help you with this.
    Extremely dissatisfied customer
    Linda Braswell
    770-942-3432 work number

  9. I am, from the looks of the comments above, a rarity in that I love our local Galaxy Uptown Theater. I would like to suggest that you expand your offerings to include some of the limited release independent films out there. For example Hunt for the Wilderpeople, Don't Think Twice and Indignation were all highly rated by viewers and critics, but I have to go into a small theater in another town to see any of them. Meanwhile, Paramount AND you lose money on big budget bombs like Ben Hur. Even if some of the independent films were offered just for one special showing or day a week I should think you would be making a little more money than you do on inane efforts like Independence Day: Resurgence, Now You See Me 2 and Teenage Mutant Ninja Turtles. A large advertising budget does not make a film worth seeing (nor does a critic's view necessarily); word of mouth does. Please make an effort to champion some of these independent films AND keep yourself in business at the same time. I love our Galaxy here in Gig Harbor and don't want to have to go into Tacoma or Seattle to see great films. Thank you for considering this suggestion.
    Candace Anderson, Gig Harbor, WA

  10. To Whom It May Concern:

    My name is Gerald Litt and this complaint is being written for several reasons.

    # 1}It is simply impossible to get someone live to speak with at your Corporate Office or local locations. This is simply bad, bad customer service.

    #2) Although we appreciate the discount afforded to seniors through the Prime Time 55 Movie for seniors it has created additional concerns and issues when trying to pre-book reservations online. We simply can't perform that task online for pre-reservations and seating arrangements. This has caused a second trip for seniors to revisit the theatre and make arrangements and then a third trip to view the movie at our scheduled time. This is absolutely absurd.

    3.) It seems that the customer service isn't important to your staff and causes them to be rude and obnoxious when questions are asked in reference to seniors concerns.

    Can we resolve this with better communication and customer service for seniors alike.

    Please do respond,

    Gerald Litt
    (702) 410-0192


Comments are for review purposes. Do not offer any personal information in your comments.