Toby Keith's I Love This Bar & Grill Corporate Office Headquarters

22 comments
Toby Keith's I Love This Bar & Grill Corporate Office Headquarters
Boomtown Entertainment
4550 E. Bell Rd. Suite 150
Phoenix, AZ 85032 USA
Corporate Phone Number: 1-480-219-5149
Fax Number: n/a
Customer Service Number: Online Help Only



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22 comments:

  1. Feb. 25, 2014

    To whom it may concern,

    On Saturday night Feb. 22, 2014 I visited your Rancho Cucamonga location with a party of 8. Let me start by saying we have visited other or your locations and had very enjoyable experiences. On this particular evening, we were celebrating one of our friends 40th birthdays. We would be traveling over an hour to this location so we opted to enlist the services of a limousine to shuttle our party. As we pulled up to the location within proximity of the front door and the personnel stationed to accept patrons, the front door personnel observed a couple in our party with “Red Solo Cups”. At this point we were informed that we would not be allowed in this particular evening. I understand policies and putting them in place for people’s protection, but there was never any attempt by the front door personnel to assess the situation to establish if any of our party had consumed alcohol or was impaired in any way. We were simply told that we were to welcome. Our party consisted of 8 responsible adults who were shown no consideration by your employees.

    My question to you is, do your front door personnel monitor your front door to insure that no patron has been drinking and drives away from your establishment?
    We, on the other hand were being responsible and made arrangements with our transportation so as not to endanger ourselves or the public in general. I don’t know the area in which this location is very well but the front door personnel seemed a bit over dramatic on this evening.

    I understand there is not much I can do to your “Big Company” for this treatment except to not frequent your establishment. I would hope to receive a reply from your company to explain to me at the very least why your personnel are not trained to deal with patrons in a more professional and courteous manner.

    Ev Martinez
    emartinez@washingtoniron.com

    ReplyDelete
    Replies
    1. Seems like they need to put their staff through some serious training.

      Delete
  2. Helloooo...i would just like to say that the new Oxnard, Ca. location for your restaurant is fabulous. I love this new ,beautiful, fun, and entertaining place. I also wanted you to know that i just spoke to one of your managers ~M. Mahoney ~ with some concerns of mine, and maybe some helpful hints regarding the AC for comfort, and heat coming through the west side windows...and just general conversation about our visits on two occasions. She was very open and sweet...and listened to everything i suggested. Was sincere in her response..and offered to talk more when i come back as a guest...and even mentioned that she would like to treat me and the girls to a food item for our inconvenience. You have a great manager with great people skills...and i just wanted you to know that ! :) *jeanie

    ReplyDelete
  3. I have worked as a dishwasher at the auburn hills location and unfortunately got myself incarcerated and I am still owed my last check. I have tried to call and visit the location to retrieve it but they eventually told me to contact corporate. may I please have my check that
    I worked for my name is Craig Williams phone number 248-818-8067 369-78-2383
    I also enjoyed working here and would like my job back please. Thank you and have a
    blessed day.

    ReplyDelete
    Replies
    1. Come work at the Orlando store manager gets arrested at work and still has job

      Delete
  4. Hello my cousin and I visited your auburn hills mi location which is several hours away. We visited before a concert at dte we arrived at 5 and sat at the bar, after ordering a drink and being told by the bartender she would bring me somthing different then brought me a nasty drink, after several times asking for a menu we got one ordered we never got our food until 720 it was cold to the point the potatoes when u put the butter on it would not melt, the chicken smothered in bbq sauce was also cold after two bites I knew ot was raw, howev my cousin ate hers, the original bartender came to get my full plate and dumped it not asking how it was or if I wanted a box by this time we just wanted to get to the hank concert we were already late for within the hour we were both not feling well my cousin vomiting with the shits we had to leave the concert, the next day I fb messaged the site and was told someone would contact me this was in aug. Still nothing...needless to say I am very displeased, alsonfor the recordnwhile were there they closed the doors to lack of kitchen staff...also there was one bartend thatbwas amazing and ran her ass off the whole time we were there her name was rachel...after we paid our bill she walked by and asked how it was and I told her what happend she was very sympathetic and offered to get a manager however we had no time to wait around.....but then for us to drive so far pay for a concert and not be able to stay and enjoy the show irates me I get one girls night out every 6 months and my night was ruined and pockets robbed......sarahpublow@yahoo.com. ....

    ReplyDelete
  5. on 11/15/2014 my fiance and I were at Toby Keith's restaurant in Foxboro, MA. We were seated at the bar and at approx. 8:45 we placed an order for food. Ten minutes later, before our food even arrived, a security staff member came by and asked us to stand up as he was removing our stools to make room for the dance floor. We told him that were just going to eat and leave and we did not want to eat standing up. His answer was " Not my problem, go find somewhere else to sit" and he pulled our bar stools from underneath us. I was upset and walked over to the front to ask for a manager and that is when I saw a gentleman with a Security staff T shirt. I asked him if I can speak to a manager and he told us " wait here, I will go get her ". He was gone for 15 minutes and then I saw him standing by the bathroom. I approached him and asked him if he was able to find a manager and he said " Yes, just wait". At that time, I asked him if I can have the manager's name as I was not going to wait any longer. He refused to give us the manager's name and when I insisted, he rudely decided to kick us out as he made racial and rude comments about my race, my accent, my citizenship status. Once were outside, the manager finally came out and she apologized, her name was Jen Nicholson and she said they were not supposed to take away our seats if we ordered food and that the other security guy had no right making the comments he made. The security staff member who made the racist comments was MJ, thats what the manager called him. I am a proud US Citizzen and what happened Saturday evening was unacceptable, embarrassing and humiliating. Other than the manager Jen, the other two staff members should be reprimanded.

    ReplyDelete
  6. January 26, 2015


    To whom it may concern,

    On Friday night January 23, 2015 I visited your Rosemont, IL location with a party of ten. We made prior reservations and other than the four drinks that were made incorrectly our dining experience was very enjoyable. After enjoying a night of singing and dancing to the “Nick Lynch Band”, my boyfriend noticed his cell phone was missing. As I accompanied him with my phone flashlight, we were approached prior to the entrance of the men’s bathroom by an extremely unpleasant bouncer. This bouncer stated no females were allowed, I assured him I would be waiting outside while my boyfriend looks for his phone. In response, the bouncer said neither of us were allowed in the bathroom. At that time, I questioned him as there was no reasoning to why he was not allowed to enter the lavatory. The bouncer then threw a cloth on the ground and yelled at us to move. I laughed at the disobliging situation and walked away to find a manager. While walking away, the bouncer began to shout derogatory slurs at me. My boyfriend then turned around and stated he simply just needed to look for his phone and the impolite behavior was unnecessary. The bouncer called for backup through his head set, as soon as he stated his location in the facility he began to make a number of racial slurs towards my boyfriend. Within seconds, five responding security bouncers arrived and tackled my boyfriend to the ground. During this time, my boyfriend began to vomit due to the forceful behavior of these bouncers. Instead of allowed him to stand up, his face was compressed against the ground covered in vomit. My boyfriend was shouting he was unable to breath and needed the bouncers to release force. During this chaos, witnesses (guests of Toby Keith’s bar we’ve never met before) were attempting to explain to surrounding security bouncers of the situation and how it escalated due to no fault of my boyfriend and they simply stated “your word against my guy. Individuals were pleading for the bouncers to release my boyfriend as he was having difficulty breathing, that request was denied.

    Thankfully, Rosemont police officers were called after approximately five minutes of my boyfriend being held against his will in this terrifying situation. He was handcuffed and brought to an isolation room to explain his side of the story. My boyfriend was released and were informed by the responding officer that this is not the first time Toby Keith’s employees have been out of line.

    During this unfortunate event, my boyfriend lost a contact due to his right eye being gouged by security bouncers, and his phone was never found. The following day we were able to track his phone using an app and its found location was at Toby Keith’s. I called the establishment, asked to speak with a manager, I was told the manager “stepped out” and I could leave my number if the phone was found. After three hours without a phone call, I called back, the manager was still out but the phone was not found. Being over an hour away from Toby Keith’s and our unpleasant experience we decided to forget about the phone and buy a new one.

    My concern is, what is the duty of your security bouncers? Are they hired to monitor the establishment for fights or start them? After spending well over $700 altogether of hard earned money at your establishment this experience is revolting to me. The manner in which my boyfriend was treated Friday night was cruel and inhumane. Your security bouncers are malignant and biased. I putting the blame on your training and management instead of the individual security bouncer, as your entire staff overlooked this situation and my entire party was mistreated.

    Ashley Kenney

    Akenney829@gmail.com

    ReplyDelete
  7. January 26, 2015

    To whom it may concern,
    On Friday night January 23, 2015 I visited your Rosemont, IL location with a party of ten. We made prior reservations and other than the four drinks that were made incorrectly our dining experience was very enjoyable. After enjoying a night of singing and dancing to the “Nick Lynch Band”, my boyfriend noticed his cell phone was missing. As I accompanied him with my phone flashlight, we were approached prior to the entrance of the men’s bathroom by an extremely unpleasant bouncer. This bouncer stated no females were allowed, I assured him I would be waiting outside while my boyfriend looks for his phone. In response, the bouncer said neither of us were allowed in the bathroom. At that time, I questioned him as there was no reasoning to why he was not allowed to enter the lavatory. The bouncer then threw a cloth on the ground and yelled at us to move. I laughed at the disobliging situation and walked away to find a manager. While walking away, the bouncer began to shout derogatory slurs at me. My boyfriend then turned around and stated he simply just needed to look for his phone and the impolite behavior was unnecessary. The bouncer called for backup through his head set, as soon as he stated his location in the facility he began to make a number of racial slurs towards my boyfriend. Within seconds, five responding security bouncers arrived and tackled my boyfriend to the ground. During this time, my boyfriend began to vomit due to the forceful behavior of these bouncers. Instead of allowed him to stand up, his face was compressed against the ground covered in vomit. My boyfriend was shouting he was unable to breath and needed the bouncers to release force. During this chaos, witnesses (guests of Toby Keith’s bar we’ve never met before) were attempting to explain to surrounding security bouncers of the situation and how it escalated due to no fault of my boyfriend and they simply stated “your word against my guy. Individuals were pleading for the bouncers to release my boyfriend as he was having difficulty breathing, that request was denied.
    Thankfully, Rosemont police officers were called after approximately five minutes of my boyfriend being held against his will in this terrifying situation. He was handcuffed and brought to an isolation room to explain his side of the story. My boyfriend was released and were informed by the responding officer that this is not the first time Toby Keith’s employees have been out of line.
    During this unfortunate event, my boyfriend lost a contact due to his right eye being gouged by security bouncers, and his phone was never found. The following day we were able to track his phone using an app and its found location was at Toby Keith’s. I called the establishment, asked to speak with a manager, I was told the manager “stepped out” and I could leave my number if the phone was found. After three hours without a phone call, I called back, the manager was still out but the phone was not found. Being over an hour away from Toby Keith’s and our unpleasant experience we decided to forget about the phone and buy a new one.
    My concern is, what is the duty of your security bouncers? Are they hired to monitor the establishment for fights or start them? After spending well over $700 altogether of hard earned money at your establishment this experience is revolting to me. The manner in which my boyfriend was treated Friday night was cruel and inhumane. Your security bouncers are malignant and biased. I putting the blame on your training and management instead of the individual security bouncer, as your entire staff overlooked this situation and my entire party was mistreated.
    Ashley Kenney
    Akenney829@gmail.com

    ReplyDelete
  8. I am reposting as my previous post has been deleted. Also, I have yet to receive a response from Jackie P., Corporate manager of guest relations. At this point, I will consult with my attorney as I have yet to get a response.

    Again, my email is akenney829@gmail.com

    January 26, 2015

    To whom it may concern,

    On Friday night January 23, 2015 I visited your Rosemont, IL location with a party of ten. We made prior reservations and other than the four drinks that were made incorrectly our dining experience was very enjoyable. After enjoying a night of singing and dancing to the “Nick Lynch Band”, my boyfriend noticed his cell phone was missing. As I accompanied him with my phone flashlight, we were approached prior to the entrance of the men’s bathroom by an extremely unpleasant bouncer. This bouncer stated no females were allowed, I assured him I would be waiting outside while my boyfriend looks for his phone. In response, the bouncer said neither of us were allowed in the bathroom. At that time, I questioned him as there was no reasoning to why he was not allowed to enter the lavatory. The bouncer then threw a cloth on the ground and yelled at us to move. I laughed at the disobliging situation and walked away to find a manager. While walking away, the bouncer began to shout derogatory slurs at me. My boyfriend then turned around and stated he simply just needed to look for his phone and the impolite behavior was unnecessary. The bouncer called for backup through his head set, as soon as he stated his location in the facility he began to make a number of racial slurs towards my boyfriend. Within seconds, five responding security bouncers arrived and tackled my boyfriend to the ground. During this time, my boyfriend began to vomit due to the forceful behavior of these bouncers. Instead of allowed him to stand up, his face was compressed against the ground covered in vomit. My boyfriend was shouting he was unable to breath and needed the bouncers to release force. During this chaos, witnesses (guests of Toby Keith’s bar we’ve never met before) were attempting to explain to surrounding security bouncers of the situation and how it escalated due to no fault of my boyfriend and they simply stated “your word against my guy. Individuals were pleading for the bouncers to release my boyfriend as he was having difficulty breathing, that request was denied.

    Thankfully, Rosemont police officers were called after approximately five minutes of my boyfriend being held against his will in this terrifying situation. He was handcuffed and brought to an isolation room to explain his side of the story. My boyfriend was released and were informed by the responding officer that this is not the first time Toby Keith’s employees have been out of line.

    During this unfortunate event, my boyfriend lost a contact due to his right eye being gouged by security bouncers, and his phone was never found. The following day we were able to track his phone using an app and its found location was at Toby Keith’s. I called the establishment, asked to speak with a manager, I was told the manager “stepped out” and I could leave my number if the phone was found. After three hours without a phone call, I called back, the manager was still out but the phone was not found. Being over an hour away from Toby Keith’s and our unpleasant experience we decided to forget about the phone and buy a new one.

    My question to you is, what is the duty of your security bouncers? Are they hired to monitor the establishment for fights or start them? After spending well over $700 altogether of hard earned money at your establishment this experience is revolting to me. The manner in which my boyfriend was treated Friday night was cruel and inhumane. Your security bouncers are malignant and biased. I putting the blame on your training and management instead of the individual security bouncer, as your entire staff overlooked this situation and my entire party was mistreated.

    Ashley Akenney829@gmail.com

    ReplyDelete
  9. Obviously the above issue with the bouncers/security is a reoccurring problem in many of the Toby Keith restaurants. We also had a situation involving the bouncers and manager at the Peoria, AZ location (see my Yelp review for Feb. 1, 2015). This is a top down problem starting with corporate, who doesn't seem to care, to the managers and employees who lack any sort of customer service oriented training. I have read many many reviews on several different review sites and this is a persistent problem that needs to be addressed and taken care of. The power of social media is huge, and if this chain of restaurants wants to stay in business, they need to take care of this problem. Jackie at corporate did call and leave a message, but after several attempts to call her back I have heard nothing. I am sure that if Toby Keith actually knew what was going on in a restaurant using his name, he would be horrified. It puts a big black mark on him too!

    ReplyDelete
  10. Toby Keith's bar in Oxnard CA Once again another restaurant under the Company Boomtown VP John Thomas has been sued. The Folsom one closed It is apparent that Boomtown is only leasing Toby's name but when people go to these restaurant's think THEY ARE TOBY'S Place NOT Boomtown is only trying to ride on Toby's coat tails But they only thing they are doing is making Toby look like he can't pay his bills. Mr John Thomas pull your corporate head out of your ass and cut your losses. The Oxnard location will never make you money BAD LOCATION BAD SERVICE BAD MANGEMENT and Oxnard is not a cowboy town. Don't tell the great people of Oxnard This bar won't close LIES it's not bringing in enough daily to even save its ass. CLOSE THE DOORS and cut your losses.

    ReplyDelete
  11. It would be really helpful if you could stop bouncing your employees' paychecks! You are the most horribly run company I have ever had to deal with in my life!

    ReplyDelete
  12. As a college student working my way through school it really sucks that not only does my paycheck bounce but I get charged fees from my bank because you guys cant balance your own account! I think it is illegal to intentionally write bad checks! Maybe an attorney can get my money back!

    ReplyDelete
  13. I ended up here because of a Facebook post of a sign 'allegedly' posted at a Toby Keith's restaurant location stating that 'corporate' policy prohibits anyone with any type of motorcycle emblem from entering one of the Toby Keith locations. All I can say is that I'm glad I don't live anywhere near any of the Toby Keith locations based on this lack of tolerance of one of the largest and most vocal groups in the country and based on the comments above it is doubtful that I would ever be inclined to patronize a Toby Keith restaurant!

    ReplyDelete
  14. I will not ever play, listen to, or patronize any of this individuals monetary exploits due to the discrimination of Americans and their freedom in association with any group. This individual claimed to be a free American and supports America and its diversity indifferent of whom one identifys with. This comes as a direct responce to a corporate mandate banning any person associated with ANY motorcycle group or function. This is discrimination and against the foundation of this great nations history. Mr. Country singer you are a hypocritical bigot.

    ReplyDelete
  15. I am shocked and saddened that this company would allow "a cancer" as they refer it to continue to work and then the manager gets arrested at work and still have a job it's for the safety of employees this manager shouldn't have a job and then continues to call shots it's sad employees have left because of him get your managers on the same page

    ReplyDelete
  16. At this store from bouncing checks to managers that don't get along to your prep manager over prepping and creating a lot of waste that is why your store won't succeed

    ReplyDelete
  17. The Location In St Louis Park MN was a lot of fun and now they are closed too. What is going on. We had plans to go there next month for a 21st birthday. what a shame..

    ReplyDelete
  18. Pretty sad when workers get shut out when a location closes and even after several attempts to contact accounting and payroll no calls nor emails have been returned as to when the workers will revive there paychecks. Hard worked hours to keep the business fair and outstanding customer service and still can't even get an answer from anyone about when we will receive our pay. Glad there are laws in affect for such things

    ReplyDelete
  19. Love the OKC Toby's BUT do not like that as a senior citizen I am charged $2.00 more to eat off the kids menu and you don't get more food for it either! I don't always want to eat a big meal and besides, my bill that I pick up for my family to eat there is always $200 plus. Wish they would do away with that adult charge on the menu!!!

    ReplyDelete
  20. Hello, on Saturday, May 14th we visited the Foxboro, MA location. Place was NOT full, yet we had to sit and wait for a table. we order our food, food arrives. NO PLATES!!! Finally my husband was fed up with the waiting game he proceeds to use his napkin as a plate....ugh!!! She finally makes it back to our table and has to go off again to get plates. ok good we finally get to eat .... O M G here comes the worst part. Nachos were horrible, pulled pork was dry, it looked old and it was tasteless. push that to the side, 13 bucks wasted! so we try the boneless wings.. O M G .. they tasted like Tyson frozen boneless wings! Are you freaking kidding me!?!? 10 bucks also wasted! Try the fries... OVERLOAD ON SALT!!! needless to say, horrible experience, will NEVER nor recommend anyone to eat there! I WANT A FULL REFUND. I am not one to complaign, however, food and service WAS horrible!!!! I regret not going somewhere else to feed my family.

    ReplyDelete

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