CookOut Restaurant Corporate Office Headquarters

56 comments
CookOut Restaurant Corporate Office Headquarters
Cook Out - Capital Blvd, LLC
25 N. Ridgewood Ave., Suite 200
Daytona Beach, FL 32114
Official Website: http://www.cookout.com
Email: Contact Cookout Restaurant
Corporate Phone Number: 1-336-431-1094
Fax Number: 1-336-544-45085
Customer Service Number: 1-866-547-0011

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56 comments:

  1. Please add baked beans to your menu.no truly American cookout is complete without baked beans. Love you restaurants. Great food.baked beans on your menu will increase your total revenue by 8% yearly. They will sell.they will accent every thing on your menu.trust me.

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  2. I have had by far the worst experience no one not two but three to four bad times I had there first the employees are nasty and dirty there's no sanitary anywhere I had ate a fly there also it was someone's fungous toenail in my tray when I confronted the gm he denied that I ever been there when he took my order he asked for my Id And my recipe for some odd reason I mentioned that i was going to call corporate n he snatched my tray and was very disrespectful I took pictures. I just want something done about this I'm a very loyal customer. The location is on highway 70 in durham the general manager name is either Jim or steve

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    1. Sounds like a disgruntled employee or former one

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  3. We loved Outback when it first came to Bowling Green, eatting there several times a week, but last night when we went in to eat, we ordered hamburgers and corndogs, the hamburgers were cut in half and put on two sandwiches and burnt to a crisp on two sandwiches, the corn dogs were also so burnt they were not a golden brown, but also burnt and cold, all the food was awful, no napkins in the dispensers, the trash cans were over flowing. We wondered why the parking lot was empty the last couple of times we drove by, and now we know. We won't be back, there are too many places here in Bowling Green to spend our dollar than to buy burnt food.

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  4. We need one in commerce Georgia.

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  5. I don't know if anyone else has ever brought up this issue, but is it possible for Cook Out Restaurants to switch from Styrofoam containers and cups to paper (or plastic) cups and bags? Personally, I would eat there A LOT more if they did.

    It takes Styrofoam over one million years to properly decompose, and burning it releases toxic fumes into the air. And let's not forget that recycling it is pretty difficult because of the way it's made. A paper cup, however, only takes a few weeks to decompose, and burning it doesn't release fumes other than your run-of-the-mill smoke. Recycling these cups is also much easier; they can be easily remade into other paper products. Plastic cups decompose slower, but are less expensive than paper and Styrofoam, and release less carbon dioxide when being made. Plastic is also lighter than paper and Styrofoam, and therefore cuts down on fuel and transportation costs.

    Both paper and plastic options have major positive effects on the environment when swapped for Styrofoam. Companies, such as Cook Out Restaurants, would probably see it wise to switch for plastic, seeing as it is less costly a switch, and may even be less expensive than Styrofoam depending on the circumstances. I'm not sure of the circumstances for Cook Out, but it would great if you would at least look into switching if you have not already.

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  6. I had far the worst experience in my life. I found a dead cockroach mixed in with my French fries, looks like the cockroach could have been fried with the batch. I am so disgusted, I almost puked.

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  7. Duncan sc desperately needs q cookout it will crush the surrounding restraunts plus its a truck stop and surrounding manufacturing plants

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  8. wont be back your service is going down fast you only have high school kids working for you and your food is getting really bad really get it together or please leave our neighbor hood

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    1. Doesn't sound like a former employee, sounds like a customer who has received poor services, you sound like you are an employee trusting to take up for this piss poor establishment.

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  9. I live in a small town. Our McDonalds is closing May 15. We have a Hardees and a Subway along with a local pizza place. The McDonalds is in the best location - good for local people and on Highway 58 so travelers have easy access. The location is Brunswick Square Shopping Center, Lawrenceville, VA. If you have anyone interested in expanding, this could be a prime location. I'm not sure why the McDonalds is closing, but I don't believe it is due to the lack of customers. I hope you will give this consideration. Thank you.

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  10. While I was dining in the Roanoke, Va location, I witnessed a manager being extremely rude to one of his employees. The employee handled it very graciously. The manager was a different story. I got his name....Matt . If this is how all your management is, no wonder you have such a high turn over rate of employees.

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    1. Well I guess all managers and supervisors are trained to be nasty to the teenagers, maybe they are mad because they feel like they have to babysit the teens. They should know how to work with all people especially being in the fast food business where the majority of the employees are teens.

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  11. There are a lot of teens working at these restaurants. That being said, the managers need to realize and be able to handle this. I have witnessed managers talking about employees to each other regarding employment status and job performance. I have also witnessed employees discussing their wages with other employees. Very unprofessional for the managers to do this and to allow the employees to act that way. There is certainly enough drama with teens without the input of immature managers and co-workers.

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  12. Went to the Winston Salem nc location on Peters creek parkway. Employees were all teenagers playing around outside in the parking lot as well as inside. The food was terrible!!! The Burger I ordered was burnt to a crisp, the lettuce in the Burger was so wilted you could almost see thru it as if it had been frozen. The chicken wrap was suppose to be ranch however it appears that it was honey mustard and who ever prepared it realized it was the wrong kind, unwrapped it and put ranch on it so I received a ranch honey mustard wrap! Tasted awful. Called the 1-866 number, no answer. Will never visit this location again!!!

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  13. Could someone responsible enough at the Norfolk, VA Military Hwy location fix the speaker system, please. All you can hear is static and voices squalking in-out and mumbling from the order taker. Every order is wrong; the manager has been told by me, twice; the workers are catching flack from the customers and the result is rude and obnoxious workers because we question what they've said. When you tell the workers, they say: "yeah, we know; we hear it from everybody who comes through. We've told them and told them, but they don't listen." People drive off in frustration all the time. It's ridiculous that this minor thing should be causing such business loss.

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  14. The Hartsville SC cookout has become a "teenager hang out" They don't order anything!!! This place will surely close with non paying customers....However, We won't be back and a lot our friends have said the same thing. Clean up the place and turn it back in to a family friendly restaurant!!

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  15. service sucks.................food sucks...............not going back

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  16. The service at the cookout in my city is HORRIBLE and today I got a tray and the chicken was still RAW when I bit into it ! I don't know if I could get it again it scarred me. So disappointed

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  17. Today we went to the cook out in Conway, SC. Usually it's very good service and food. The quality has gone downhill very fast. I used to be able to get the tray with one of my sides being chicken nuggets so I could share my food with my son, there used to be 6 or 7 nuggets as a side, there is now 2 or 3. As for the fries, it seems as though they had been reheated and they were so soggy I couldn't eat them. Also, my chicken sandwich, it was undercooked, and my break was soggy from the 3 tomatoes they put on it, mind you, I asked for NO tomatoes. This place is going downhill so fast. The teenagers working at this location, they ask you to repeat your order 3 times before they get it because they're too busy goofing off. I will not be back.

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  18. I was surprised to see so many negative comments. I have been in the food business for a long time as manager, and area supervisor, and am very pleased with the service and quality in my roanoke va unit. You guys have the best burger in town, compared to all fast food, and 5 guys. I just wish you had one that was closer to my home. I hope you fix your issues in other locations. Kevinlochner59@yahoo.com.

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  19. I went to the Rock Hill location and order 2 bacon cheddar style buger combos at about 2:45 am and when I got home and started to eat my food I got choked an when I was able to spit it up!! This is what came out!! Yes a paper clip!! This is not only disgusting but very unsafe for anyone!! I've called several time and spoke with a lady named Dawn. Who told me they don't contact the owner over stuff like this!! Wow!! If the owner see this please contact me ASAP!! Dawn has my number. Beware of this place God only knows what else they put in their food!! Please share this with everyone you know!! This could have been a child!!

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  20. Hire some people with experience instead of a bunch of highschool kids who goof off allday. My burger was over cooked and dry the bun was soggy. The fries cold and nasty. My cheerwine soda tasted terrible like the soda machine nozzles haven`t been cleaned in a long time. Half my food went in the trash. You guys need new management at the suffolk va store on main street. I can`t wait till ecosure closes this place down. I doubt anyone here has a food handlers card. Get some real managers and workers here who know what they are doing or kiss all that money down the drain you spent building that store.

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  21. Bug in my cup-Cary NC.

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  22. I eat at the cook out in Lynchburg VA at least twice a week....my daughter and I order the same milkshakes every time we go. the last four or five times we have gotten shakes they have either been wrong or basically just vanilla ice cream. we got burgers a couple of weeks ago that were raw and the manager had the nerve to make me wait 15 minutes for a remake after I had sat in the drive thru line for 15 or 20 minutes already and then spent another 10 minutes going back to the restaurant. I have better things to do with an hour then get disgusting food. when the place first opened it was great but it has continuously gone down hill. we ordered shakes last night and mine was completely wrong and when I called the manager wanted my receipt and I told him I was on my way back with the milkshake and he was so rude! Samir was his name and he needs to learn about customer service. let me just say that I will not be going back

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  23. Please open a Cook Out in Bluffton, SC 29910.

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  24. I visited the Winston Salem, NC location off of Kester mill rd and there was a mix up with my order. The first issue was that the employees took an extremely long time to fix my order. I waited patiently to order and to receive my food, which made no sense seeing how there were only two cars in front of me. While placing my order I specified that I wanted a two hot dog tray with chili, mustard, ketchup, and slaw. I was headed home from work, so I headed home. After I got home I saw that my hot dogs had chili and ketchup...that was not what I asked for. My receipt showed two ketchup cookout style hot dogs. I called the cookout location I visited, explained what I ordered, and what I received. They then proceeded to tell me to either drive back to cookout with the hot dogs for their mistake (I had just gotten home from work), or save the hot dogs until another day when I could come back (REALLY?!), or call the corporate complaint line (Which no one answered after I called multiple times). At this point I am frustrated because not only did I receive the wrong food, I spent my hard earned money, yet you guys are telling me I can't eat the food you accidentally gave me, and to top it off the people who I am suppose to call in case of a complaint (which is supposed to be a 24/7 phone number according to you the cookout manager) doesn't connect me with anyone. I just want my food replaced or a reimbursement for my money I spent!

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  25. I am highly upset EVERYTIME I come to this location "PETERS CREEK PARKWAY" Winston Salem NC they always seem to have a nasty rude attitude (so unprofessional). I ask for FRESH burger and they give me a BURNT burger. I am beyond pissed with this location and I will definitely not attend this cookout ever again. If all the cookout's are going to be this rude I won't eat their either. I refuse to give my money to a company who isn't interested in the feedback given on locations.

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  26. Please, please, please. We could really use a Cookout on Castle Hayne Rd in Wilmington NC. There is a perfect location just in front of the Food Lion. We have limited resturant choices in that area.

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  27. i just went thru the cookout drive thru in Pineville, NC. now that I am back at work and opened my lunch - I ordered the steak style burger with onion rings and quesadia - it was horrible - the bun was all squished on the sandwich, the lettuce was all wilted - the onions looked runny - I got a whole 4 onion rings - I am very displeased about my service there today -

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  28. The CookOut in Shelby North Carolina is a place of teenagers with the cognitive ability of a 6 year old. They are on the headset trying to out talk each other and interrupting the customer when they are trying to give their order. I have seen child care clients act more adult than the staff at CookOut. I suggest that Corporate hire an experience GM or at least an adult who has the cognitive ability of 20+. I will be posting to Facebook about this. Corporate when are going to change this situation. It seems that it is a problem at more than just this CookOut.

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  29. Cookout night shift is the worst cold food order wrong smh in they just laugh

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  30. Cook Out-- What a disaster in SC

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  31. Our visit to a Cook Out on Two-Notch RD in Columbia was our last. Part of the order had to be requested 3 times, The building was so cold that we decided to take outrfood home where we found tough chicken and hush puppies worse than dried up corn cobbs. When I complained that the restaurant was too cold to stay and eat, the manager said he had lots of complaints,but interior temps were decided by Corporate.Finally, the interior of the restaurant was what the interior of a prison must be like-it was so drab and dank.PS the shakes were good.

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  32. The food is great. Cookout need to share the love by share more restaurants. It would be great if cookout comes Snellville,Georgia.

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  33. I really loved this place when it first opened. But with that being said, the service and food have been going downhill fast. Tonight was the 5th time that my order was messed up and what I did get was poor quality. Nothing worse than getting home and sitting down to eat only to find that half of your order isn't there and what is is soggy, undercooked and cold! :( To make matters worse it took me about 20 minutes to find a telephone number for the Jimmie Dyess location and the kid answering the phone was not trained in customer service-he wasn't quite sure what to say to me. I'm not sure why I have continued to go back but am pretty sure that I won't after this time.
    Carol C. in Augusta (Martinez) Georgia
    Carol C. in Augusta,Ga.

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  34. Hello I live in Williamsport MD whenever I am near a cookout I eat there and it is my favorite !!! Please consider building one in Hagerstoen MD or Williamsport I promise you would get fabulous business from this particular community and area

    Hanna

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  35. My first experience at cookout restaurant I was visiting my family in Milledgeville, GA when my nephew asked me to take him to get food from there. I initially thought they sold all barbecue but they didn't. I still order and I enoted the burger and hot dog I got with chili and cheese on it. As we dined and ate in I heard very loud talking, someone was getting screamed at and talked to horribly and the guy walked out that was doing the screaming. As we got half way through our meal an employee was on her way to the restroom. Upon her exit I stopped and asked her who was the gentleman standing upfront. She replied he is our district manager. I then asked her what is his name and she told me. After she walked away II made a note of his name in myphone. His name was William Grimes. He was talking so badly and screaming to the employee like the person was a nobody. I don't even speak to animals in that tone of voice. I was appalled that he was a district manager. I will never eat at a cookout again If the company's reputation is In the hand of a wroth speaking individual such as him to his employees. That's bad business I don't care what his position is in the company he put a horrible taste in my mouth and mind.

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  36. My comment is for Morris or Jeremy Reaves. I am Jana McAllister I applied for a management position at cookout in Florence SC I am a super hard worker great cook and I have. A lot of other qualities as well ...I am wondering why you didn't hire me? I still want a chance I believe in what the company stands for. And when you have someone who embraces the same things and believes in the company and works very hard, well excuse me for being straight forward, but what else are you looking for

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  37. Hello Cookout Management, I just had the worst ordering experience of my life at the Cookout on Gallatin Pike, Nashville Tn. with a young woman named Cynthia. One would think that the ordering experience would be an area that would be hard to create issue with but this is not the case. I have dealt with many forms of snarky entitled people in my life and thankfully, they are not as common as the kind and well mannered people. That said, this young lady (Cynthia) did literally every single thing that she could to be condescending, entitled and cruel and that is a real accomplishment considering the process takes such a short time! I have written two letters of complaint in my life and my hope in saying this is that you managers at Cookout take this seriously. I ordered in a calm and focused manner and was constantly interrupted, condescended to, talked over and treated with a flippant "get out of my face you lesser being" air. The person with me was so appalled by Cynhthia's behavior

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  38. The cookout in Warner Robins is absolutely disgusted. I am outraged that people even compare this place to Five Guys. I have went twice and I refuse to continue to waste anymore at this god awful place. I got a burger tray and the burger was still raw and for my sides I got a ranch wrap and okra. The ranch wrap was cold and the tortilla had black stuff over it and the tortilla tasted stale. My okra was soggy and cold and when I told the manager. She had an attitude and told me to go to corporate then if I had a problem with how long the okra was cooked. Her name was chantelle I believe.

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  39. Every time I try to call the location in Dunn,NC there's no answer. Went tonight and ordered a big double burger tray cookout style with cheese. I got ketchup only. So disappointed. I've had problems similar to this before at this location and can never get someone on the phone to let them know the people inside must not be able to read or something.

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  40. Please fix your web site at it is not working. Your captcha is not working at all.

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  41. Hello. My name is Tiffanie Higgins and I am writing in reference to the outstanding service I received at the Morrow restaurant. My fiancee and I decided to try your restaurant for the first time because we've heard that the food was very good and in good portions. Everything we heard was true as we enjoyed the meal very much, and the customer service was great as well. However, upon finishing our meals, I mistakenly left my wallet laying on the table with my I.D, debit card, and other cards. I was feeling completely sick as I tried to backtrack in my memory where I had been that day and subsequently left my wallet. I called everywhere I had visited then suddenly I remember we had visited your restaurant and it was my last hope as all the other places I called had no good news for me. When I called the Moreland avenue store to get the number to the Morrow store, I asked for the manager and inquired if anyone had turned in a wallet the day before and he said YES!! I was so elated to hear that because he confirmed that it was my I.D that was in the wallet. When I and my fiancee arrived at the store one of the employees who turned in the wallet told me that when someone gave it to her she turned it in to the manager right away. When the manager brought my wallet to me he informed me that he tried to find me on social media but was unable to. I told him that I don't subscibe to any social media platforms, that's why he wasn't able to find me. However, I was so impressed with his determination to try and locate me to return my wallet to me, that I felt compelled to write this message to you. So I would like to end with a big thank you to all the wonderful people at the Morrow restaurant, and the manager at the Moreland avenue store, keep up the good work!

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  42. It's pretty ridiculous when you go to change your baby's diaper and there is no changing station in either restrooms.

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  43. ALWAYS A HORRIBLE EXPERIENCE IN HIGH POINT, NC! i will never go back! That is my new new years resolution for the rest of my life! Management and all the workers do not know how to serve HOT FOOD and by the way! Cole slaw is not drained dry raw cabbage, it has dressing to distinguish it from chopped raw cabbage! Get a clue and close down the whole business EVERYWHERE! Read and take your reviews seriously!

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  44. Please open one in pacolet sc 29372. I know its a strectch but we have no restaurant's in town except 2 I believe it would do well

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  45. By definition - Price gouging is a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent. So here is my experience...I purchase 2 cups of ice a day from Cook out restaurants in and around the Charlotte NC area every day. Today I happen to be near the Cookout on W. Sugar creek Rd and was more flabbergasted when I was charged $1.62 for my normal 2 cups of ice purchase. You see, I usually spend .76 cents for the same daily purchase at the Cook out on Sardis Rd North and on HWY 74 in Indian Trail. Here what I have a PROBLEM with... Cook Out is a privately owned fast food restaurant chain, so their stores pays the same price for supplies like cups. Recognizing that managing inventory is necessary, I understand that they need to put a charge on the price of a cup. What I have a problem with is the disparity in rates stores in and around the same area charge for the cup that they ALL pay the same amount for. ICE is relatively free to low cost commodity and has minimal effect to the store’s inventory. So how can Cook out justify gauging in low income area for a cup of ice that ALL their stores have the same cost. This is unethical and the corporation needs to sanction greater controls over their restaurants. I feel completely taken advantage of and this leave a VERY SORE taste in my mouth!

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  46. Dear cookout,
    Please add mozzarella sticks to your menu because everyone loves mozzarella sticks even McDonald's has mozzarella sticks like come one cookout get it together!!

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  47. Jeremy it is obvious that you don't read these posts because if you did you would take a serious look at the integrity of your business model. particularly as it relates to your supposed christian ethics and the way you treat your managers. I think that you are really setting yourself up for some serious wrongful termination suits when your incompetent District Managers are firing managers for no apparent reasons other than the fact that they question really incompetent business practices. I am surprised that a business with supposed Christian ethics treats its people the way Cook Out does, More to come

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  48. I go 3 times a week to the cookout on main street in Summerville SC and also get the same rude disgusting cashier named Meagan. Someone needs to handle her. Talked to the store manager bill and he suggested she wasn't that way. Newsflash bI'll wrong answer. She's such a bitch to customers

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  49. Still haven't got my tax papers in mail and it's now March 23

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  50. Your General Manager, Matt Sheldon, at the Jimmie Dyess location in Augusta GA is sexually harassing your teenage female employees and they are quitting. If you were wondering why, you may check his history with your company and see how many females quit under his watch. If you do not want a sexual harassment lawsuit on you hand you might want to take a look at this guys record and interview female employees who are quitting under his "management".
    If not, let this complaint serve as a record that you were notified and did nothing, which may lead to this pervert manager you have preying on young girls in your restaurants and the sexual assault or rape that he may commit will be on your hands.

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    1. The name is Matt Shelton and he is a known pervert from Danville,VA. He has been getting away with his behavior for years & the company knows but turns a blind eye bc it's not hurting the bottom line.

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  51. We stopped at the Sanford NC Cookout and ordered 3 hotdogs and 2 orders of hushpuppies. When we went to take the food out of the bag 2 cockroaches came crawling out of the bag. This was the most traumatic experience I have ever had at a fast food restaurant.

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  52. Alright. I pulled up to order. The guy on the speaker could not hear at all. After repeating myself 3 times, he finally asked if Cole slaw was fine that comes with it, so I assumed we were finally on the same page since I ordered 2 bbq plates because it comes with hushpuppies and slaw. I pull up to the window and they took my card to pay. Then they handed me two sandwiches. I said no, that I had two bbq PLATES. So they called the manager over and did something with the computer and then told me that I owe an additional 2.10. Which I understand. But at the restaurant I manage, we would've just gave it to them for the price rang up since it would've been our fault. And apologize for the hassle. Anyways, so they scan my card and i take the food home, we open up the boxes and see they are half empty. We have one little scoop of bbq and a tiny container of slaw. NO hushpuppies at all. In either box. And the hush puppies were what made us choose to go there to begin with today. I like trying new places and I was excited to get a new bbq place because we love bbq. But I've been to your Chastain road(kennesaw) location 3 times. And 2 out of the 3 times were bad experiences. The first visit was amazing. I was excited to go back. The second visit, the food was messed up, and I went back in to get the order fixed. While I was waiting forever for them to fix it, the girls at the front were rude and were gossiping like I wasn't even there, knowing I could hear them. Now The third visit(this one) they messed up the order not once but twice. So the "additional pay" that I had to do. I didn't even get WHAT I PAID FOR. Horrible job people. Wasted my money

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