Avenue Stores Corporate Office Headquarters

65 comments
Avenue Stores Corporate Office Headquarters
Address:
365 W. Passaic St.
Rochelle Park, NJ 07662 USA
Website: http://www.avenue.com
Email: info@avenue.com
Corporate Phone Number: 1-201-845-0880
Fax Number: 1-201-909-2162
Avenue Credit Card: 1-800-967-1398
Credit TDD/TTY 1-800-695-1788
Customer Service Number: 1-888-843-2836

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65 comments:

  1. This is the most unprofessional and unorganized company I have ever seen. I have spoken to individuals from both call centers in Ohio and Dallas and have been disrespected and lied to as a consumer. All calls are recorded so I asked for supervisors to pull the recorded calls, etc. A complaint to the BBB as well as other complaint boards will be made!

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    1. I agree with you. had a rep. named Elena put me on hold & told her coworkers "I f...ing cant get rid of her" I had my phone on speaker phone & others her. Avenues supposedly records all calls. The Elena needs to be fired, had a supervisor name Margerette? lie to me saying they don't charge you till the merchandise leaves warehouse. My account has the pending amount against my credit card for the full amount. a pending Very poor service. Don't know what happened to this company but my last 2 online orders have been messed up. I am done w/this company.. Very Sad... I will spread the word...go look at trip advisor...

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    2. and here I was just about to call Headquaters and complain about not receiving a return call from one of the store employees and all the manager said to me was she was sorry....she didn't attempt to find out what time this took place so she could "speak" with the employee....but it seems as though I got off good....sad...the way people need jobs these days....one would think customer service would be top on one's training list....

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    3. BEWARE when ordering from this place! I received a jacket that was DAMAGED. I asked Customer Service if I would receive a full refund including shipping & handling if I returned it. They said NO, they don't refund shipping & handling. Twice I asked, twice I was told NO. They said to return it. Instead of spending an additional $7.95 to return it in the mail, I drove 20 miles to the nearest store to return it. I didn't get a refund which included my tax. Both the clerk and store manager said the jacket was damaged and I should certainly get my shipping & handling refunded. I emailed them about it and was told they're so sorry it's so frustrating but because I returned it to the store I could not receive a refund for the original shipping & handling. What a bunch of liars and theives. I'd NEVER buy from this place again. I'll spread the word, too.

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  2. You're wasting your time contacting the BBB. The BBB doesn't have any authority or legal capability to investigate these companies. And these companies pay a membership fee to the BBB. Several individuals have filed complaints with the BBB against companies like these and the BBB's response is always the same. Synchrony Bank is the problem/culprit. Synchrony bank controls several of my revolving credit cards. However, I am contacting all of them and notifying them that unless they cease doing business thru Synchrony Bank, I will close all the account.

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  3. Avenue is the worst. The closest one to us is an hour away and only get to go twice a year. Every time we go they forget to take the freaking sensors off the clothes. We can normally get a different store to do it but this time the couldn't. So three months later I have to make a special trip just to go get the sensors off and the manager at the Willowbrook Texas location refused to do it accused me and my boyfriend for stealing and even did some racial profiling because I'm white and he is black. I haven't been able to wear my jeans for three months now because they don't know how to do their jobs. The manager Brenda lied to us told us stories and was very rude. To top it off the general manager won't return any phone calls. They don't care about their customers. And the sensors don't even go off when you leave the store but they go off when you go I to the store.

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  4. I know one thing for sure I will never shop there again. The store Manager is rude as hell. They do not honor price adjustments. I was recently there and bought some thing and it went on sale the next day. THe manager would honor the price adjustment. Had it been any other store they would have. I called customer service and they are not any help either. I will make sure on every social media of the experience of shopping there never again. And the people the hire there look like bums. they should be dressing to par, most of them look like they rolled out of bed and threw on the first thing they could grab.

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    1. stop being fat

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    2. Re: Anonymous who said "stop being fat"

      Go to hell.

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  5. Just purchased a very nice blouse from your Avenue store located in Santa Rosa, CA and I was stunned when your clerk asked if I wished to purchase a bag for $.80!! The going rate for bags in the state of California is $.10, based on a LAW that was passed (and even that is ridiculous). When I questioned why your bags were so much more expensive than EVERY other store including all of your competitors I was told that it was a "nice, heavy-duty" bag. Needless to say, I declined the opportunity to contribute to your corporate greed. I would strongly suggest that if you are going to keep my business (and I am a regular shopper) and that of your loyal customers you either give customers a choice between your $.80 bags and a regular $.10 bag or just absorb the $.10 cost as many of your competitors have chosen to do in our area (Kohls, Macy's) etc. Thank you, Donnell Carson

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  6. Dysfunctional Avenue shipping and customer service. On Dec. 1, 2014 I ordered three sweaters online. On 12/11, only one sweater was delivered despite the enclosed Avenue packing invoice showing that all three sweaters had been shipped. (The online USPS tracking slip showed a shipping weight more indicative of 1 sweater, not 3). To date (Dec. 15) I have phoned their customer service dept. at least three times. The first time I was told the customer rep would have to send an email to her support and that I should call back the following day. When I called the next day, I was then told by another customer rep it will take 3 days to get a reply to their email. But when I called back 3 days later, I was then told it really takes 5 days. Adding to the annoyance is that each call involved an almost 15 minute wait while on hold.

    No one has a clue at Avenue. First, they short my order by 2 items (but charge for all) and then it takes them an absurd amount of time to correct their mistake. Although I placed my initial order on December 1, it looks like it will take a near miracle for the omitted items to arrive by December 25.

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  7. I placed an order on December 8, 2014. As of December 14 it had not shipped. When I called to cancel the order, as it had been a gift, I was told that I could not. And that it was Avenue's policy that it could take 5-7 days to ship something. That is not mentioned when purchasing. I was told that if it was not shipped on the 15th, to call and it would be cancelled. On December 15, I called and received horrible service. The gentleman was rude. He said I was given wrong information and that warehouse delays weren't Avenue problems. When I asked to speak to a supervisor,he said I could but it wouldn't matter because she would say the same thing. And he was correct. Samantha Jones would not cancel the order. When I mentioned that it was unfair that I had to burden the cost of shipping and the stress of returning an item I did not want, she did not care. She told me to stop payment at the bank. When I told her the bank charges, she said oh well.She told me to refuse the package. She said she could refund the shipping but not the order charge.
    I will be returning the merchandise and most likely will not doing business with Avenue anymore. I have also posted my experience on social media.
    I've shopped at Avenue for over twenty years. I've never been so disgusted. I will be contacting the corporate offices to let them know how their customers are being treated.

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  8. I agree with everyone's comment. I called avenue customer service dept on 12/12/14 regarding an item missing from my order that I received that day. The representative said that it appears the order will be mailed separately. I didn't quite understand that because the invoice indicated that the item was included in the shippment and I had been charged for it. The representative told me to wait a few days to see if it would arrive in the mail and if not to call back to speak to a supervisor.
    On 12/18/14 I contacted customer service and was on hold for at least 30 minutes before a customer service representative answered and her name was Shannon, she was so rude and unprofessional. Her explanation was not clear, she was over talking me, abruptly put me on hold as I was talking. Next thing I know she had transferred me to a supervisor. The supervisor continued to apologize, but that's not good enough especially when I have been a loyal customer. I will never shop at avenue again and I will tell everyone I know to never shop there. Horrible customer service. Shannon need to be fired, I would never have a worker like her working for my company.

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  9. I have the same complaint as other Avenue customers the customer service sucks. The manager in the store in Duluth, Georgia is very rude and has NO customer service skills. Because of her, I am forced to keep a sweater that was damaged before I purchased it. I am currently in the process of speaking to someone in the corporate office and if they cannot resolve the issue I will never shop there again.

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  10. I placed an order December 2, by december 9th is did not show that it had shipped I called twice december 9th and again december 11th. Both times the customer service rep could give me no answer but be patient. The second rep told me just to contact fed ex whenever it did ship and see what they could do about getting it to me. This rep would not let me cancel the order and went so far to tell me that there were over 30,000 orders and that I just had to wait my turn. I am leaving for the holidays today and will be gone for 2 weeks. The new estimated ship date is Dec. 26th!!! When I am not home and after I needed these outfits. If this is the level of service they are offering, I am never shopping with them again1

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  11. I will never do business with Avenue again. What a horrible experience. I ordered four items online. I was shipped only three of the items, but charged for all four. Avenue will not refund me my money. They have offered to issue me a merchandise credit instead. I don't agree with this decision. I have been through several rounds with multiple customer service agents, all of whom told me they would follow up with me. Not a single one of them did. Two months later and I still have not been issued a merchandise credit. I don't have a lot of money to begin with and now this shitty company comes along and steals from me. I HATE AVENUE!!!

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    1. I know how you feel. I ordered some stuff from then over two years ago amd one of the items was not available anymore, but they still charged me for all of it. They told me they woild give me a gift card and I was ok with that....over two years later amd I still don't have the gift card.

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  12. Same here. I ordered 4 items from the online store on November 30th as Christmas gifts that they claimed shipped but never shipped. The credit card was also charged. No one to date can tell me the status of the shipment. This company has turned out to be a huge disappointment and will NEVER order from them again.

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  13. I placed an order last night and was using gift cards to pay for it as I had gotten gift cards for Christmas, At any rate, I had three gift cards. The website allowed me to use the first gift card. I then put in the information for the second gift card and clicked apply to use that card, but instead, the website submitted my order WITHOUT my authorization, charging my bank account, causing my account to go into a negative balance. Now I am being charged overdraft fees and all of that. I contacted customer service when the email form I filled out on their website would not send -- it kept refreshing like it was sending, but never sent, and they say there is nothing wrong with their site. At any rate, the man I spoke with said he could do nothing -- I only wanted the gift cards to be used and my account be credited back the money but they said they can do nothing once an order has been processed. I tried cancelling it on the site while it was still being processed, before I got the confirmation email, but it would not let me cancel it and even last night it would not send the email form I filled out to ask them to fix it. Today, the man I spoke with told me he was speaking to the corporate office, then told me he simply emailed them and to wait 1 - 2 hours and they would get a response. I waited, didn't get a call back so I called back and they lady said it took 3 - 5 days, so I was lied to again. I finally got them to transfer me to a supervisor who did not believe that their website could be having issues, but after I threatened a lawsuit as they had stolen from me, she called my bank and got the transaction reversed. Terrible website and customer service.

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  14. I placed my order on Dec. 2 and it is now Dec. 29 and still no order. Every time I call their customer service they give me different answers.I am beginning to think that they are going out of business and not able to keep up with the orders but still continue to process them. In this day and age where retailers want to get your order to you as quickly as possible, this makes Avenue look very dubious and deceitful.

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  15. As an ex employee, this is one of the worst companies I have worked for. The management does not know how to treat their employees. The pay scale is minimum wage and they expect you to work like a slave. I would NEVER recommend this company to anyone that is seeking employment

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    1. I agree with you. I just quit working there today.

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    2. My daughter-in-law just quit because the managers and employee's treated her like crap and they even took to facebook, posting mean things...this is the MANAGER DOING IT! I'm really pissed.

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    3. I wish I could quit,I dont agree with any of the policies, dont think its fair for the customers to have to wait days up to a week for a simple answer either. But still, I have to pay student loans :/

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  16. I ordered a dress black size 22/24 in November for my husbands Christmas Party December 13, when I received the package it had a pair of plaid pants size 18 in it but no dress, no extra time to get the dress to me, I called customer service and they said before they could do anything I had to send back the pants, I asked to speak with a manager and was told I could not, I mailed them out the next morning. I filed with the NJ BBB and got a response saying Avenue has not responded and they closed the complaint. I then got an email from a lady at Avenue who said my shipping of $7.95 would be refunded and so would the $40.80 I paid for the dress. So here's what actually got refunded to me $7.95 shipping and $33.30 they kept $7.50 as a restocking fee for me returning something I never ordered. I then contacted customer service again and was told I am out the $7.50 and I cannot speak to a manager I then told them I will never do service with them again. I urge everyone to do no business with Avenue, I am deeply saddened because I really love their clothes, but I don't give my money to places that do not care about the customer at all.

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  17. 2015 and Businesses Still do not understand the importance of Customer Satisfaction! The consumer is the reason they are employed. Not responding or resolving a consumer complaint will over time put them out of Business.

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    1. this is so very true. I call the actual store the other day in regards to him signing my mother up to receive magazine. her account was being charged $18.00 a month. the manager told me no one there what do that, okay if I was lying. she never wants to apologize for my inconvenient

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  18. I ordered two pairs of boots on 1/5/15. I received one pair of boots on 1/9/15, but the packing slip said they sent both pairs. Upon calling the Avenue Customer Service number on Friday, 1/9/15 after receiving a partial order, they explained that a claim would need to be filed for the missing item and it would be 3-5 business days before they receive a response about the claim. I've call everyday since the original "Claim" was filed and they keep saying they haven't heard back on the "Claim" and they can't process a reorder of the boots until they do. Today marks the 6th day this "Claim" has not been responded to and that I still do not have the boots I originally paid for on 1/5/15. Hopefully, once this issue is resolved, which seems highly doubtful it will b e right now, rest assured I will NEVER order anything from Avenue again! Poor, poor customer service!

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  19. This is the worst company. they do not care about or value their customers. I shop on line becasue there is not a store near me. I recieve reward certicates in the mail that i can not use becasue they are only good in the store. I have spoken to so many people about the problem but no one cares. I have had orders that were not file correctly and some that to almost two month to get my money back. I will not longer shop at the avenue and I will be canceling my credit card too.

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  20. I don't know about all the customer purchase issues, BUT I do know that they are run by backstabbing bitches AND MANAGERS! My daughter in law was treated like shit and run off by the other managers..she put up with their bs for 4 yrs..then the managers began posting childish things about her on facebook!! Better be careful AVENUE!!!!

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  21. My issues are finally being taken care of, but I thought I would share them here because so many others seem to be having the same issues.

    The short version: I made a purchase that was not sent in a timely fashion, returned the purchase, and had been having an impossible time getting a refund.

    11.29.2014 - I made a purchase of 6 items from the website, using my Avenue credit card for the purchase.

    12.4.2014 - Spoke with [Name and Agent ID redacted] who said that he noted the account that the order was placed on the 29th and I would be leaving the country on the 18th. [Agent 1] said that I would receive a full refund if the items were not received prior to leaving the country.

    12.12.2014 - I receive an email saying my order has shipped on 12/11.

    12.18.2014 4.50 AM PST - I LEFT FOR JAPAN, LIKE I SAID I WOULD. My order had not been received.

    12.18.2014 3.24 PM PST - According to FedEx tracking the package was returned to sender.

    12.20.2014 - Package arrived at my parents' residence.
    .
    12.22.2014 - I receive my first bill for this purchase

    01.10.2015 - I called the Customer Service Line to ask how to ship the box back. I was told to tell them to use the provided return shipping label.

    01.13.2015 - I make my first payment for this purchase.

    01.22.2015 - I receive my second bill for this purchase.

    01.27.2015 - I receive an email informing me that 4 of 6 items had been refunded and that the price of shipping had been deducted from my refund. I called your Customer Service line again and spoke to [Name and Agent ID redacted], who took my email and said she would look into the matter for me.

    01.30.2015 - [Agent 2] sent me an email telling me that she was still working on the issue but there was no further information.

    02.22.2015 - I receive my third bill for this purchase, for $7.92, still have not heard anything more from Ms. Johnson.

    02.22.2015 - I make another call to your customer service line in another attempt to resolve the issue. I am informed that I will not be getting refunded for 2 of the items, as they were on clearance. The call is escalated to an incredibly rude account manager and becomes heated, I disconnected the call and opted for the ill-proposed "option" to appeal to corporate via the Contact Us form on the website. This account manager told me not once but twice that doing so would change nothing, and also that her contacting corporate would change nothing. This call lasted for 43 minutes.

    02.22.2015 - In attempting to use the provided form, I was cut-off while making this list. I call back to customer service, request an account manager. [Name and Agent ID redacted] issued refund for $7.95 for initial cost of shipping. [Manager 2] informs me to wait 3-5 business days for refund to reflect on my bill. She also told me that the previous account manager had erroneously notated the account with the claim that I was purely upset about the clearance items, said nothing of my request for a refund of shipping or anything else. This call lasted 9 minutes, 5 of which was me on hold.

    As soon as I get that refund I am closing my credit account and never shopping with Avenue again.

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  22. This company has gone way downhill. I am a long-time loyal customer, but something has definitely changed at the Avenue and it is not for the better; their corporate policies have become so customer-unfriendly that I am actually considering not shopping there anymore. In December, I placed a large online order which included a top I wanted to wear to a holiday event. It arrived on time, but was too big. No problem, because I can just pop into my local Avenue store to swap it for a different size, right? Avenue.com and my packing slip are both plastered with messages about "easy returns and exchanges in-store and online." Except apparently there's a new policy that if you want to exchange a website purchase in the store, you have to PAY THE DIFFERENCE between what the website charged and what the store is currently charging. WHAT??! I've never heard of such a strange policy from a major retailer! This particular top was $16.80 on the website, but a whopping $48 in the store. I stood at checkout scouring the site with my phone looking for any mention of this policy. I couldn't find anything about it anywhere and was sure the employees were mistaken, but they were insistent, unapologetic and flat and just kept saying "that's the policy." My response? Alright, then instead of just swapping this top for a different size, take the whole order back and give me a refund. Yup, all of it. Right now. On principle.

    Fast forward to the following month, when I placed another large order. I kept most of it, but brought three pairs of boots to my local store for a refund (not gonna mess with their bizarre exchange policy). I had my receipt, my packing slip, my unworn boots in their original packaging with all tags attached exactly as received a couple of weeks prior. No problem, right? WRONG! Apparently I can't get a refund because I checked out using paypal. Come on, Avenue..this is ABSURD!! I did manage to find this "paypal exception" language buried in the fine print, but if you're going to have a policy that is so far off the norm from other major retailers, you need to put it right out front in bold when your customers elect the paypal checkout option. I would have been perfectly happy to checkout directly using the same credit card that I used to checkout with via paypal. So now I have a store credit for a store that I suddenly hate. Awesome.

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    1. I don't know what has caused Avenue to become so decidedly customer-unfriendly, but I'm doing whatever I can to spread the word to my fellow shoppers.

      I posted about both incidents to the Avenue's facebook page, but surprise, neither post showed up.

      I sent messages and emails to Avenue; no response.

      I called the "Justice & Brothers" (???) customer service number as listed on my packing slip to ask about the exchange upcharge policy, and the agent repeatedly insisted that the company had no such policy, and that the only exchange policy was the one indicated on the website. But there was no mechanism by which I could file a complaint about the store. His exact quote was "There is nothing you can do, and there is nothing I can do."

      So I called back, hoping to get a different agent. This one similarly insisted that there is no such policy, and read off the "easy in-store exchange" website text to me. I pushed and pushed and he finally put me on hold. When he came back, he said that he had just read correspondence from corporate which said that some stores have this policy, but they don't know which. What planet am I on?? There is no mention anywhere -- not on the website, not on the facebook page, not in the checkout process, not on the packing slip -- that you might be charged exorbitantly for an in-store exchange. How can they possibly print something like "Easy in-store exchanges" with a straight face? Corporate staff must crack up every time they see that language, while they mutter "suckkkkerssss" under their breath.

      These policies are ridiculous. The lack of disclosure and transparency is ridiculous. The customer service is ridiculous.

      So done.

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  23. I have been a very long time customer, but Avenue has gone down hill tremendously. I ordered 4 items in December. It took over two weeks to receive and they sent a sweater instead of the jeans. I returned the item, but I STILL - 4 months later have not received a credit for the jeans. I have called multiple times and they say it will be done, but it hasn't been done.
    The customer service is the worst I have EVER encountered. The sales reps in the stores are rude.

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  24. Placed an order with Avenue. The store cancel the order since items were not available and send money back. Placed a second order and a third order. A couple days later I notice that money was debit from Avenue. I was not sure why since the bank had debited the second and third order. While I was trying to find out. Two (2) packages arrive at my home. I open them and saw that the first package contain items from the first order that originally Avenue had cancel and notice that a piece of jewelry I had order had been substitute and it was damage. The second package had items I had order but one item was missing a peach blouse. I return the first order and partial on the second order. I contacted Avenue on the phone with no luck trying to get a resolution. I also have send several emails in regards to this issue. I contacted the customer service and spoke with Ray who stated that he was going to send an incident report to head quarters since he was unable to resolve this issue of the substitute damage jewelry and missing item. I got a phone call days later stating that the item they receive was damage and cannot credit my account that if I pay $7 dollars and some cents the item will be returned to me or it can be donated in my name to a charity organization. In regards to the missing item the peach blouse I got an email stating that they will send me the blouse until today I have not received nothing. And no one will answer my questions in regards to get my credit back for the two items.
    Resolution: Want my money back for the Rhinestone Aztec Cuff that was not send and substitute with a different item that it was damage send the credit in the amount of $9.80 for order 0106764 and on the second order 01074581 the amount of $57.65 for Ruffle Trim Shirt peach blouse that was missing.

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  25. I was told that Avenue will not accept faulty merchandise back because it was worn. THEY are selling merchandise that they do not back up. Will never shop there again.

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    1. perfect! try to buy your clothing on a circus monster lady

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  26. I placed an order on April 23rd for two pair of sandals and a pair of swim suit cover up pants. My order was received in a timely fashion BUT, when I opened the box to a pair of the sandals that is needed for Saturday to my surprise the strap was broken. I immediately called Avenue Customer Service. Was not happy with their response because I wanted my sandals resent to me immediately so I could have them for the event in which they were ordered for but was told I had to return the defective ones 1st. I spoke with a CS Supervisor and was told the same thing. I asked for the # to Corporate for Avenue.com and was told I had to send an email, they didn't have a phone #. I googled their Corporate Office, got a phone #, spoke with a lady by the name of Lisa who was very helpful, took some info from me. Said she needed to forward to a lady by the name of Chrissy. Said she would explain my issue, let Chrissy know this was time sensitive and have her give me a call. Sure enough, Chrissy called me within the hour, asked me to take a picture of the defective sandal and email it to her (I did). 10 mins later I received an email with a new order confirmation # for my replacement sandals to be delivered to me in 2 days so I will have them for my event on Saturday. THANK YOU SO MUCH LISA AND CHRISSY for making Lemonade with my lemons. Your going above and beyond is really appreciated.

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    1. what number did you call

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  27. My fiancé and I spent over $350.00 in the Avenue Store in the Newburgh Mall in Newburgh New York 1 week ago today. One of the items purchased was a bag. Within the week since it was purchased I used the bag twice. I noticed there was a tear in the bag. I went back to the store and explained that I had gotten rid of the receipt but asked if they could just change the bag or give me store credit. They refused to do anything for me so now I am stuck with a cheap bag poorly made that I can no longer use. I will never shop at an Avenue again and I will do my best to get my story out there so that no one has to be treated like I was treated. The Avenue should be ashamed of their policies and treat the customer with respect and do what you can to make a bad situation better. The Avenue has definitely gone downhill.

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  28. I personally work at this company and it treats their employees like trash! They give us only 20 hours and then hire a lot of other people and say they don't have enough hours. I was available 7 days a week and they told me that they can only give me 20 hours when in NYC you are allowed 30 hours max. Why treat your employees like that? They do not offer full-time or offer moving up...management and district managers can care less about complaints or sitting down to have meetings. I don't know how corp. does nothing!!!! worst company i have ever worked for.

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  29. The Avenue has the worst customer service department I have ever seen. Now I understand why this company is closing down some of its stores. I hope that this company runs out of business and trust me they will. I know it for a fact. The leadership from the head down is not worthy.

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    1. idiot, place your mama bent down, companies like this never close never die even if we all wish it, stupid lame asshole just if you dont like pólicies or anything else, just learn to buy somewhere else hahahaahahahaha just like i did!!!

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    2. LOL YOU STUPID BITCH, THIS WILL NOT RUN OUT OF BUSINESS READ THE POLICIES FOR GOD'S SAKE! THEY SURVIVE BECAUSE OF LAME IDIOTS LIKE YOU

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  30. WOW! I had no idea so many other had the same experience as me. I’ve been a long time customer for year. I purchase a pair of inexpensive sandals (first time) from the Avenues in Jacksonville, Florida. I went out of town the next day wearing those sandals. The 2nd day I wore the shoes the strip broke. Two days later I returned them to the store for a refund as I don’t want the same experience with a different pair. To my surprise the store associate repeated several time “we do not take back damaged and worn items”. I told her, the shoe strap broke – “manufactures defeat”. The manager Cheryl walked up and supported her stating “they won’t let me take it back”. I called the customer service, by the way was very nice to file a complaint that was sent to corporate. Now, I’m waiting for them to resolve the issue. I was going to purchase a blouse after I returned the shoes. I asked the associate if I get that blouse home and find a problem with and returned it would you take it back. She answered “No because we don’t take back damage merchandise”. This is not a good policy not customer friendly at all. Needless to say, I did not purchase the blouse. I said to her, I will rethink about doing business with this company. The manager nor the associate apology for my inconvenience. Really, Avenue I’m really disappointed in you after reading all of these bad experiences. 

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  31. I had to use the bathroom while shopping in the Avenue. It was an EMERGENCY! almost WENT IN MY PANTS AND THE MANAGER REFUSED ME THE BATHROOM!!!!!! Karma to her!

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    1. have you tried not drinking like a big hipo before going out street????

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  32. This is the worst place to work for. I have been there for about 11 months and I regret apply there everyday. It is very depressing at time. The hours suck and most of the customers I get are racist. We get paid so little and have so much work to do. Sometimes we do not get to take a break because the store has so many people in it, and there is only 2 people workingI get judge because of my skin all of the time. I know this because I hear the customer all of the time.... Now I know this is a plus size store but no one can tell a person that they can not work at the "business". I am not plus size I wear 11/12 sometimes a 13. The employees do not care but it is the customers that hate me. My number are shit because the customers do not take kind to me. When it is time to ring them up the do not want me to put them in the system for emails and coupons, or they tell me no to the charge card. It is so hard to get ahead when so many customers do not like me. I was dealing with depression and anxiety before I started working there and now I feel like I am worse off before I started working there. If Avenue can work on the way they manage and check some of the customers and appreciate the employees then it could be a good place.

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  33. well i am NOT defending the company, nor other companies like this, but to be tottally honest i´ve been an online customer for over 10 years in so many websites (not avenue only) and believe me the return/privacy policies these companies have are exactly to avoid any issues with the customer and do whatever they want, only by the fact to buy online, yo do accept all terms even if you didnt read it, it is just that return policy its loaded in the website, if you buy you accept all terms/conditions without knowing nothing and thats legal stuff and we are subject to tahat even if we didnt know anything, not were told, didnt read.....ladies/sirs, please stop complaining about ridiculous sftuuf and READ....READ AVERYTHING BEFORE PURCHASING ONLINE WHATEVER WEBSITE.

    Also price adjustments? whenever i pay for whatever item on whatever website (amazon my preferred one) i totally know the price i paid is the final price and if later minutes/houurs/days, the company changes prices is up to them and they dont hvae the obligation to adjust any price, simple in fcat we did choose by ourselves to paid with no one behind with a gun,,,then we do accept the pricing even if it goes down secobnds later,....dont cry like poor little children thats ridiculous for grown up people.

    Customer service poor? well i certainly am against it and people should be fired for this, but onky we they dont have reason, how many of us try to take advantage to everything with tricks and magic? again we are behaving like idiots.......

    READ RULES/POLICIES/TERMS/CONDITIONS, SPEND HOURS READING EVERYTHING BEFORE PURCHASING OR YOU WILL BE DIGGED BY YOURSELF!!!! COMPANIES WILL ALWAYS HAVE HIDDEN FEES/NOT SHOWN POLICIES AND WE ARE THE IDIOTS TO STILL SHOPPING EVEN KNOWING THIS

    HAVA A NICE WEEKEND!

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    Replies
    1. what all you should understand if you do not like shopping with avenue, just stop bing fat undesirable greassy old pork ladies........place yourself into a healthy diet and buy clothing for humans, not big pig animals, understood? Have a nice day!

      Delete
    2. wow...what a sick, evil person you are!..you must have an extremely miserable life to be so full of hate, anger...REMEMBER CUPCAKE--KARMA IS A BITCH & SO ARE YOU!!!...GET SOME PROFESSIONAL HELP--IE-PSYCHIATRIST,ALCOHOL/DRUG REHAB, ETC...

      Delete
  34. so sad to see a company spiral out of control like this one obviously has, they have no clue about customer service and taking care of your customer to return over and over. This customer will never ever order from Avenue again!!!

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  35. Wow! I love The Avenue! I am old and not used to shopping on line. Placed two orders and after I submitted the orders found they were being routed to me instead of my former daughter-in-law. The customer service from the Avenue to correct this problem was AMAZING! Everyone I spoke to was respectful, and totally apologized for my problem, even though it was my mistake! This is being corrected, which is amazing to me, as it was ready to be shipped out when they so graciously made the address change.
    They could have said, "There is nothing we can do, sorry" but, they didn't. Thank you The Avenue. Love your clothes and your service.

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    Replies
    1. You've got to be kidding. Their Customer Service is the WORST! I can't even get my original shipping and handling back from a damaged item. And that's exactly what they say ... "There's nothing we can do, sorry". HORRIBLE place to shop online with. Don't do it!

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  36. Don't buy online from this company. If you ever have a problem with your order, forget about getting it resolved. Their "Customer Service" is useless. They don't care about your problem once they get your money. Excuse after excuse, they do nothing to help you. This is the worst place I have ever dealt with. I'm sorry I ever placed an order with them but I'll certainly tell anyone who will listen to go elsewhere.

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  37. Forget about emailing their "Corporate Office Headquarters" ... the email address they provide DOESN'T EXIST. They don't care what their customers have to say, they're not interested, as long as they have your money you're on your own. Worst place ever.

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  38. I purchased an underwire bra from them approximately one month ago. Last night as I was changing I noticed the underwire has popped through. I paid $36 for this bra. I called the store that I purchased it from & was told that unless I had a dated receipt that there was nothing they could do! Who keeps a receipt when an article of clothing fits properly? I then called customer service only to be told that they cant help me he only deals with internet orders! I will never purchase another item from this company!!!

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    Replies
    1. have tried getting into walmart for humans clothing, oh no! forgot it! you are a whale :S no items for ocean mammals

      Delete
  39. I will NEVER shop with Avenue again. I have been treating with no respect and your Customer Service Department (supervisor Ceasar) is a joke. YOU NEED TO DO BETTER as a company. I can't believe you are still in business operating like this. I Ordered a product and paid for 1-2 day express service no product on day 5 and Avenue is doing nothing to locate package customer service told me to be patient it will show up. Fed Ex never received the package from Avenue... What a joke of a company.

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  40. Wow - now at least I don't feel like a crazy person. I purchased several things from them recently and one item - a jacket - had the right sleeve's lining sewn shut. I returned it the next day. I did not receive a refund. Was told that "defective items" had to be reported before they could be returned. I have traded over 10 emails with this company and am now being told that the item is being reviewed and they will get back to me. I am out 60.00 for a jacket that I could not have worn. I never ordered from them before and never will again. This the worst customer service I have ever experienced and I shop online frequently. And the receipt they provided in the email confirmation had different prices than I was charged - they say the total is correct so it is OK. What a bunch of poorly managed people. Horrible company.

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  41. Looks like somethings never change. I put an order in on Thursday. They were having a really good say of 30%, 40% or even 50% on everything. I also found a coupon code for $90 off. I had purchased quite a few things and got a really good deal. On Saturday I received an email from Avenue saying my order had been canceled because the code I entered was only for in store purchases.
    So today I go back online and do the exact items without the coupon code and a new sale and the total is $300 more!! (That is not with the $90 invalid coupon code.) So I call Avenue and speak with John operator number 6036. After explaining to him the situation to him he said that it was a cooperate decision because another customer shared the code. I asked him why the computer didn't recognize this code as being invalid and reject the coupon. He wouldn't answer my questions. When I realized he wouldn't answer my questions I asked to speak with a manager. He said that there wasn't anyone. He then asked to put me on hold. So I was on hold for about 5 minutes and he came back on and said that he had spoken with his supervisor and there was nothing they could do for me. So I asked him if I could speak with the supervisor like I had asked and tell my side of the story. He said that there was no need to speak with anyone because the decision has already been made by cooperate. I asked him for his name and the name of the "supervisor" he had spoken with. He refused to give me the name of his "supervisor" and said that he was just "chatting" with them on messenger.
    I ended the call and I am angry because I know that this "Jon" guy and the big company is going to get away with this. Makes me so mad that this corporations can do whatever they want.

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  42. I live in canada and shopped at the store in Niagara Falls New York, the Manager was so LOUD and so rude to me that i will never go back there and shop

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  43. I had no idea Avenue was like this. I ordered from them in the past and never had a problem, ordered this past mother's day, and it was a BOGO Free sale. You buy one item, get one item free, great sale right, WRONG!!!! I had to return 3 of the items that I paid money for, (not the free items), and I was only given a partial return. When my items arrived at the warehouse for return, someone put in the wrong item number which was an item I didn't return at all, and was one of the free items I received. Needless to say after 6 calls, I still have not received my additional $50.00 in a refund. I will never order from this company again, CUSTOMER SERVICE IS EVERYTHING!!!! They even charged my credit card for the item I returned, ugghh

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  44. I'm so disgusted by Avenue. I place to order online for store pickup. They waited to tell me that my items have to come in because their system was down, I didn't end up taking my clothes on my trip so I said forget it I want to return it. I purchase my items mid September and still have not been able to return my items it's now almost November I keep getting the run-around about return shipping labels so I walked back into the store and they said no we don't want it back. I've talked to countless supervisors I spent hours on customer service lines with rude rude Representatives. I even spoke with a brother named Anna that said yes yes I really know who you are I will try to escalate this to higher management and they won't pass on the message hopefully this will help. I can be contacted at csanchez13@gmail.com oil corporate even cares they can look up my email address and my phone number is there as well I don't think they will but by chance.

    ReplyDelete

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