Floor and Decor Corporate Office Headquarters

14 comments
Floor and Decor Corporate Office Headquarters
Floor and Decor Outlets of America, Inc.
1690 NE Expressway NE Suite 400
Atlanta, GA 30329
Corporate Phone Number: 1-404-315-6287
Fax Number: 1-404-320-9439
Customer Service Number: 1-877-675-0002

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14 comments:

  1. the fax number no longer works.

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    Replies
    1. Im furious with this company, I went in to buy 2400 sq ft of tile from my local store in pembroke pines last week tuesday. they didnt have the same shade so i wasn't going to purchase the tile, i figured id go somewhere where they would have the same tile. the sales person spoke to his manager and told me that if i bought the tile now they would have it ready for me MAYBE by thursday the 13th of august yet if not the GUARANTEED it would be in by friday for sure coming from what they called "port". Sunday and no call so i contact them before i drive up there with my trailer to pick up the 4 pallets of tile and they keep me on hold for 28 minutes which i took screen shots of it while being asked 4 times in-between if i could get helped and transferred each time to no one. at this point I'm fuming, i finally get on the phone with there warehouse at the location for them to tell me they're not sure when it will come and that i shouldn't have been promised anything.
      now its monday i have 5 tile settlers leaving my home, no tile installed and lost 750.00 because i have to pay the workers by contract because i was told the tile will be ready, #2 i spent all sunday pissed off and on hold #3 now my job gets pushed back till god knows when !
      i may NEVER BUY ANYTHING ELSE FROM THESE PEOPLE AGAIN....

      Delete
  2. My credit card number was stolen from your pompano store. Used it on November 25th, 2014 and then it was used online Thanksgiving Day by someone !!!!!!!!!! FRAUD ALERT!!! Just giving you a headsup

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  3. Charges were inflated on online order. Called 800 customer numbers and corporate. Recording says number not in service and no one picks up at corporate office. Local market stores answered after 30 min of trying. They don't have a clue. I'm taking my business elsewhere.

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  4. Promote people with no experience over 4 employees with qualified experience. Unsafe work environment. They have you lifting tile and flooring with no steel toe requirement. Can you say lawsuit.

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  5. Promote people with no experience over 4 employees with qualified experience. Unsafe work environment. They have you lifting tile and flooring with no steel toe requirement. Can you say lawsuit.

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  6. Do NOT trust the people they refer for instillation services. Double the price then they agreed. Low quality. And low customer service. Very disappointing...

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  7. BEWARE!!! They overcharge people all the time and will not refund.
    I bought tile at the Sugar land Texas store and the manager will not talk to me and refused to refund my money. They have the the wrong price tags and won't give a refund.

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    Replies
    1. Same experience ! Absolutely horrible in the PA store.

      Delete
  8. Do not ask to speak to a manager at the Atlanta location. I was on hold the first day for 45 minutes and on the second day, I hung up after an hour. I looked up the CEO's number in the corporate office and the lady who answered the phone there was very helpful. I do not understand how they operate a business without answering the calls...so unprofessional! I was calling because of a mistake they made with incorrect inventory listed in the system.

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  9. DO NOT BUY FROM THESE STORES!! The salespeople are not knowledgeable about the products, and will steer you in the wrong direction and no signs exist explaining the products. Example: if you have pets or children, this is not the floor for you - it is a soft wood and scratches easily. The store has NO customer service and will tell you to hire their inspection team (which they claim is independent), who will tell you the floor meets all the specifications. "The reason the company asks the customers to pay for the inspectors is that the company cannot afford to pay for these inspections". Where many stores will work with customers, especially if they make a mistake, THIS COMPANY WILL NOT. It is not a place to do business with and you do so at YOUR OWN RISK!

    ReplyDelete
  10. DO NOT BUY FROM THESE STORES!! The salespeople are not knowledgeable about the products, and will steer you in the wrong direction and no signs exist explaining the products. Example: if you have pets or children, this is not the floor for you - it is a soft wood and scratches easily. The store has NO customer service and will tell you to hire their inspection team (which they claim is independent), who will tell you the floor meets all the specifications. "The reason the company asks the customers to pay for the inspectors is that the company cannot afford to pay for these inspections". Where many stores will work with customers, especially if they make a mistake, THIS COMPANY WILL NOT. It is not a place to do business with and you do so at YOUR OWN RISK!

    ReplyDelete
  11. Im furious with this company, I went in to buy 2400 sq ft of tile from my local store in pembroke pines last week tuesday. they didnt have the same shade so i wasn't going to purchase the tile, i figured id go somewhere where they would have the same tile. the sales person spoke to his manager and told me that if i bought the tile now they would have it ready for me MAYBE by thursday the 13th of august yet if not the GUARANTEED it would be in by friday for sure coming from what they called "port". Sunday and no call so i contact them before i drive up there with my trailer to pick up the 4 pallets of tile and they keep me on hold for 28 minutes which i took screen shots of it while being asked 4 times in-between if i could get helped and transferred each time to no one. at this point I'm fuming, i finally get on the phone with there warehouse at the location for them to tell me they're not sure when it will come and that i shouldn't have been promised anything.
    now its monday i have 5 tile settlers leaving my home, no tile installed and lost 750.00 because i have to pay the workers by contract because i was told the tile will be ready, #2 i spent all sunday pissed off and on hold #3 now my job gets pushed back till god knows when !
    i may NEVER BUY ANYTHING ELSE FROM THESE PEOPLE AGAIN....

    ReplyDelete

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