Buy Buy Baby Corporate Office Headquarters

16 comments
Buy Buy Baby Corporate Office Headquarters
650 Liberty Avenue,
Union, NJ 07083
Corporate Phone Number: 1-908-688-0888
Customer Service Number: 1-877-328-9222

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16 comments:

  1. You should be able to mark an item as purchased somewhere else on a registry.

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  2. I want to comment on the wonderful service I received at your Buy Buy Baby Store in Deptford, NJ. Last Wednesday, March 18, 2015, I went to shop for a gift on the registry. I entered the store a little after 9:00 a, and "Ashley" was sitting at the registry desk. I asked her to print the list I needed. Not only did she print it, she asked what I wanted too. I selected 3 items and she asked that I wait at the desk while she collected the 3 items I needed. When she gave me the merchandise, she showed me where I could gift wrap it and removed the prices from the items. Ashley also asked if I wanted a bow for the package. She made a beautiful bow for me. I hope this e-mail gets to the write person as I feel that Ashley went beyond her responsibility as a representative of your nice store. Thank you and have a nice day.

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  3. I'm so glad to see that people are actually satisfied with buybuy baby's customer service. I have had the worst experience ever dealing with the people who work there. As an expecting mom a few months ago, i decided to go to buybuy baby to purchase one of the most important items- the stroller. God knows why I chose to go there. Anyhow, i had a couple of strollers in mind that i liked but i wanted to see them in person (instead of ordering online)and talk to a " professional " sales person who could tell me and show me more about it. First, it takes forever to get helped. After i ve been told i ll be right with you, 20 min later i m still browsing on my own and trying to figure out what i needed to know. Finally I decide (without any help from any store representative) that i am going to purchase a stroller that breaks not even 9 months later. And those "nice" people at that "nice" store tell me that I could not get a store credit because the stroller was used. Well, I didn't buy it to keep it at home in a box...Thank god my baby didn't get hurt!
    I'm beyond dissatisfied and disappointed with my experience in the stores that it makes me definitely not wanting to go back there. I really hope not all locations are like that!

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  4. The stores are too hot. When customers are fainting....and leaving as they are just starting their registry you should realize 78 degrees is much too hot for hormonal women! Employees say temperature is controlled at corporate office & they cannot turn up the air to cool down the store. Heat exhaustion is not something to mess with! What if one of the pregnant ladies faint & it brings on labor? BBB Could be liable for all expenses! THE TEMPERATURE NEEDS TO BE COOLER! 70 degrees would be better for health reasons!

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  5. Just left cherry hill location! I will never go therr again for anything. The manager as she called herself was absolutely no help. Never the less, babies r us got my money! I can see why your company won't last as long as babies r us! Total disappointment! Since the manager that handled us acted like we were a bother to her , I gladly spent my money elsewhere. Customer service needs much improvement!

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  6. my first time ever going to this store, my daughter in-law and I have been looking for a nipple for my granddaughter so we decided to go there unfortunately didn't have what we where looking for, anyway we bought other items go to the first register I put Items on the counter the cashier Named lisa yelled at me loudly are these your and I said yes she put them on top of a display so I said why did you that she was rude loud I never experience anything like that I was so shocked! she was talking back at me in front of other customer that was in front of us. NEVER WILL I GO THERE AGAIN this happen 10/25/2015

    Marybel Salazar

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  7. I have over 3 thousand people on FB and I will be publishing this, this person Lisa does not belong working there as a Costumer service cashier she's arrogant cocky rude and not friendly at all she has no business working there, this incident happen at the location on North Ave & Kingsbury Chicago Ill.

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  8. We need your store in The Woodlands, TX....toys r us is it there with lousy baby stuff...

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  9. My sister lost a twin a week before delivery and all her items (crib, double stroller, etc) were purchased at Buy Buy Baby in Lexington Ky. They allowed her to return items with no boxes. She returned a double stroller and they shipped a single stroller at no cost. She lives 1 1/2 hrs from Lexington and was unable to fit the crib in her vehicle and they offered to pick it up no charge. Every baby gift I purchase will be at Buy Buy Baby. They were so kind and thoughtful. Amber (manager) assisted her and all employees expressed their sympathy. They should be recognized for their customer service in a very emotional time. Thank you. I will support your store 100%

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  10. I am sitting on hold now with customer service to complain about the quality of a changing table we bought for our daughter. In putting it together the piece first chipped and then cracked. We realized this $400 changing table was made of particle board and the quality is just unacceptable. That BBB would carry this quality is beyond me. I called customer service and had a lovely young man try to help me. After speaking with his Supervisors they offered $40. This, in my opinion, is also unacceptable. I asked to speak with a Supervisor but none are available. I will wait to see if any call back and then I will try the Corporate office. If they can not or do not offer something a bit more reasonable, I will know, as will anyone I can share this with, That shopping in BBB is unacceptable as their quality is very poor and they do not have a vested interest, apparently, in doing anything to save customers from going elsewhere. THEY ARE NOT THE ONLY GAME IN TOWN

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  11. I am happy to share with you that after making my complaint, above, a lovely Supervisor did return my call an did give us a generous store gift certificate to use. Thank you BBB for standing behind your items and satisfying this customer

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  12. The Garden City store in Long Island NY will credit your purchase if you have a coupon, but then they reverse the credit and charge your account. I told the manager, Terry, but she denied this activity. So now I put through a complaint. The manager made it very difficult to work with her. So buy beware!

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  13. I went to the store at Rockaway Mall today and had a wonderful experience! I went to the registry with a print out of the items I wanted to purchase and Lisa who was at the desk could not have been more helpful. She pulled up the parents-to-be list, retrieved the 3 items for me and when she asked if I needed anything else I explained that I wanted to get a cover for the changing pad but none of the stores in the area seemed to carry it and the shower is this Saturday. Lisa gave me the option of having it sent directly to the parents home and that all of the items could be delivered directly if I wished. When I let her know I would bring the items that were in the store to the shower she let me know I could have the cover delivered at no charge since it was not in stock. This was the perfect solution instead of the gift card I was going to give to cover the cost of the item.

    At check out I was thrilled to find out that a large gift bag would be provided for me to use to contain all of the items. The fact that I could also use my BB&B coupons was a nice bonus.

    The store was bright and clean and the customers all seemed to be very satisfied with the help they were receiving. A great experience!

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  14. This shout out is in reference to the Augusta, Ga store: My daughter and I were shopping for our arriving soon baby girl's bedding. We were missing the bumper pads to complete the set. Toya, along with 2 other associates, looked and searched until the bumper pads were found. They were friendly, helpful, and WONDERFUL in Customer Service!!!! I commented to them there while we were in their store this past Saturday that they were Excellent! I wanted Corporate to know. I am in customer service also, so I appreciate Great customer service. Please let Toya and the staff there know that I gave them a shout out!!! thanks so much! Angela White

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  15. Love Buy Buy Baby store in Altamonte Springs, FL. Every single associate was very helpful , I was buying a gift off a registry on Tuesday afternoon. I was on my lunch break and wanted to get things done in limited time , manager approached me help finding things I needed right away. She was very informative and nice.

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