Brookdale Senior Living Corporate Office Headquarters

28 comments
Brookdale Senior Living Corporate Office Headquarters
111 Westwood Place
Brentwood, TN  37027
Corporate Phone Number: 1-615-221-2250
Corporate Fax Number: 1-615-221-2289
Customer Service Number: 1-866-785-9025

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28 comments:

  1. FIX THE TREE BUS ITS A BUCKING . I WILL CALL EVERY WEEK WEEK UNTIL YOU FIX THE BUS. GARY GUINAN APT. W109 214-613-2385. CALL ME BACK

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  2. don't fix the bus

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  3. You really need to keep a close eye on who you let run your facilities. They hire hire caregivers' that have no background in the field and you are paying the caregivers and med techs to much. Because of lack of experience your residents are leaving.

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    1. Yes it true!! On willoughby ohio kisser c.f.. a bunch of RA's are getting away with sleeping on job.they have a circle of RA's that text each other that supervisor is coming so they start acting like thier busy.always on their cell phone through the work day.supervisor has too many favorites that get away with everything . I feel really upset and sad seeing this.....I'm afraid to say my name because I would get fired.I been here over a year,and doing my best.but when there's too many in that circle,I have to stay quiet,I really hope it gets cleaned up.even resident families see this

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  4. That's so total true. That's residents leave is because of the care from inexperienced people.

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  5. Brookdale Bristol does not live up to it standards. I was told my mother would get services she paid for and it would never done, unacceptable. She never got a survey from Brookdale on her care.

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  6. Brookdale reminds me of a great big dysfunctional family. The more corporate tries to control the less control they have. There is NO voice of the people who work or live in individual facilities. No indivuality. Each building run EXACTLY the same when an employee says that something doesn't work for their building it gets turned around to where it's that employees fault that it's not working. When residents say it's not working the care staff gets blamed for it not working. Residents told that the reason staff members leave is because they are mean to the staff members. Horrible way to run a business

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  7. brookdale woodbridge ct needs to be looked at by corporate - the head person incharge on the kitchen goes into the hospital and now after 5 days they are running out of food, and the meal are not eatable. you pride your self on good dining and good service - brookdale woodbridge has none of them.
    need to hire people that have manners and care about their resident

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  8. I am an RA currently at one of the facilities and I have to agree that most of the RA'S are on their phones . It also has allot to do with management some of them refuse to do their jobs and go against company rules. I was hospitalized with a severe kidney infection . Doctors were not sure I was going to make it and was yelled at by my supervisor that I was to find my own replacement when in the handbook it says to "assist" in finding one not do it for them. neither supervisor that I spoke with asked if I was okay and I nearly died. The one that yelled at me was rude and unprofessional. Half the things this company claims to be they are not and I have been in the healthcare care field nearly eight years over all as an in home health care assistant and in a hospital setting as an MST (MA). I am not sure what the other facilities are like but the one in Richland Hills while it has a few good staff most are not worth the pay they are getting. The management staff needs to be looked at most of the time they sit in their offices chatting and leave the RA's to do pretty much everything.

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  9. Rosemary PopielarskiAugust 25, 2016 at 7:58 PM

    I took my Dad out of the Brookdale at245Bassett Road in Williamsville NY 14226 because they have no help to care for him. I found him one day sitting in excrement . They had cleaned him as he had an accident but they never changed dirty cloths or the chair and this is a service we pay for.
    They had no housekeeper for the two weeks before I took him out. My son and I were changing the bed and cleaning the bathroom.
    All the director ever says is that should not happen.
    Med techs, nurses and aides never all three. Either they did not hired the help, they call in or quiet.
    In fact they could never get the bill correct/
    I would haft to explain my Dad's care to the aides.
    To top it all off most of the staff especially the nurses never talk to you, the other staff members or the residents.
    All offices doors were shut and always in a meeting if the were there at all.
    If you love your family member do not send them to this place.

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  10. Freedom Plaza was so beautiful when I looked at it a year ago. What happened? The backdrop sign was chipped and ugly while the flowerbed was full of grassy weeds when I saw it last August. Scratched it off my list. Too bad, because the indoor pool was so inviting.

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  11. Your intention to raise the Monthly Service Fee by 2% is despicable! We senior residents do not get that much of a Social Security increase! How do you
    expect most of the residents to come up with that much of a monthly amount?? Do you accept us to go hungry just to pay that much???

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  12. I was asked once what I think Brookdale does BEST, since all I talk about is the bad things they do. Well, I feel the same way. Recently my daughter died. I was grieving and everyone knew it. I did not get so much as a card, or even a HANDMADE card, or anything. Last night my dinner never came, they forgot it. This morning my meds were VERY LATE, and when I asked if she could go out and tell the cook I just wanted some hot cereal and some coffee, she came back and said she asked her. I said, "are they going to bring it to me"? And that nurse said, "oh, I didn't know they were still doing that"!! I said, "oh, I guess 3 days is the optimum here for grieving, huh". Then, the administrator came in over the weekend and said, "are you feeling better, I heard you had a rough time over this weekend, something about a death in the family or something, but then, I heard you two weren't that close, but still you gotta be upset". HOW COLD! Yes, that's what I like about this place! The warmth, the feeling of "family", and the caring of the staff. Thank you all.

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  13. I am very disappointed with this company. I worked with them for a few months and over the few months that I was there. I saw a few things that I was not impressed with. They did not order food right and when we did not have everything on the menu at times and telling the residents that we do not have not something is not what we are suppose to do. There is a lot of favoritism, I was let go for something that did not happen and the residents do not even remember what happen. I have notice that there is a lot of things that go are wrong with Brookdale and I hear from residents how they charge for everything and how some of the things they say they are going to do they won't.




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  14. these places are the worst places to put your family in...they r run by the worst people who have no compassion for anyone they only see the dollar signs. they hire people off the street with no training at all and let them pass narcotics. there is very rarely a nurse on duty, they treat employees terrible which in turn, has them treating residents terrible. and all these places have there favorites and there usually the worst employees. I WOULDN'T SEND MY WORST ENEMY TO THIS PLACE...

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  15. Brookdale Bassett Park is FINALLY turning around. Frank, the new executive director is the most caring, professional man we have encountered in the two years that mom has been with a Brookdale facility. Mom is happy for the first time in two years. Corporate got this one right.

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  16. I worked for a Brookdale in MS the RA's slept on the job they smoked marajuana and drank alchol on the premises I feel as though everyone needs to be drug tested randomly not just when they get hurt on the job. Not only do the resident care providers smoke so do everyone else I feel as though you all need to clean house and thye do not pay accordingly and the rules do not apply to everyone

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  17. I was a RA at one of the facilities in MS and one of the people who worked in the office would always say something ro me about something. My hair or I clocked in too early but almost everyone clocked in at 6:30a.m. and nothing was never said to them. Then they caught a person sleep in one of the residents room nothing was done. I wworked my shift and others if they we're short staffed. I feel as though what a person does in there spare time of Brookdale clock shouldn't matter if it does not happen on their premises. I know of employees dating other employees going in residents rooms meeting up or in the person office to have sex and other things I rather reveal over the telephone. I would not recommend Brookdale of Ridgeland, MS to anyone because they talk to the residents like they are nobody I am glad they fired me but under the circumstances I just hate for the residents to mistreated if you do not have compassion and love what you do you are in the wrong line of work.

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  18. I placed my mother in one of your facilities last Saturday from a rehab facility. On the day of admission the LVN told me that she would have to pass a medication exam inorder to self medicate herself. I responded by saying that I was not aware of this policy and infact I have never her of such a measure that if she fails the medication exam she will have to have her medications passed at a charge of 475.00 per month added on the 3100.00 per month we are already paying. Contacted the marketing person on Monday who failed to disclose this tidbit, informed her that my mother at age 92 could not pass a medication exam and that this is exploitation of the elderly. I have moving my mother out at the end of the month and requesting my deposit and community fee back for failure to disclose this up charge. If I had of known this was you policy, I would have never admitted her to your community.

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  19. The experience we had with our parents at Brookdale Mirage Inn was horrible. After the bait and switch game, which was used to entice our parents into signing an agreement with the community, the emotional and psychological abuse began. We moved our parents in June, 2016. They paid the agreed upon monthly fee. Corporate then sends three erroneous bills, which the local business office assures us would be corrected, only to then receive an "eviction" notice after two months! My parents have been married over 60 years and have not had even a late fee charged to them, now they are being threatened with eviction! Of course, they were not evicted and billing finally was corrected. However, after only six months of living there, they are hit with a 7% rent increase! There were several other incidents that occurred, and we finally moved them out of the community and into a locally run community, which is much nicer and significantly less expensive! However, we are still dealing with the inept business practices. After giving the proper 30 days notice, and paying the prorated portion of their monthly rent, corporate made two robo calls saying they have not paid their rent, then they received a final bill for the remaining portion of the monthly rent, when they moved out on the 13th! The psychological and emotional distress this has caused Mom is inexcusable. I would never recommend this organization to anyone!

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  20. The experience we had with our parents at Brookdale Mirage Inn, Rancho Mirage, CA, was horrible. After the bait and switch game, which was used to entice our parents into signing an agreement with the community, the emotional and psychological abuse began. We moved our parents in June, 2016. They paid the agreed upon monthly fee. Corporate then sends three erroneous bills, which the local business office assures us would be corrected, only to then receive an "eviction" notice after two months! My parents have been married over 60 years and have not had even a late fee charged to them, now they are being threatened with eviction! Of course, they were not evicted and the billing finally was corrected. However, after only six months of living there, they are hit with a 7% rent increase! There were several other incidents that occurred, and we finally moved them out of the community and into a locally run community, which is much nicer and significantly less expensive! However, we are still dealing with the inept business practices. After giving the proper 30 days notice, and paying the prorated portion of their monthly rent, corporate made two robo calls saying they have not paid their rent, then they received a final bill for the remaining portion of the monthly rent, when they moved out on the 13th, plus another robo call asking for payment! The psychological and emotional distress this has caused Mom is inexcusable. I would never recommend this organization to anyone!

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  21. The experience we had with our parents at Brookdale Mirage Inn, Rancho Mirage, CA, was horrible. After the bait and switch game, which was used to entice our parents into signing an agreement with the community, the emotional and psychological abuse began. We moved our parents in June, 2016. They paid the agreed upon monthly fee. Corporate then sends three erroneous bills, which the local business office assures us would be corrected, only to then receive an "eviction" notice after two months! My parents have been married over 60 years and have not had even a late fee charged to them, now they are being threatened with eviction! Of course, they were not evicted and the billing finally was corrected. However, after only six months of living there, they are hit with a 7% rent increase! There were several other incidents that occurred, and we finally moved them out of the community and into a locally run community, which is much nicer and significantly less expensive! However, we are still dealing with the inept business practices. After giving the proper 30 days notice, and paying the prorated portion of their monthly rent, corporate made two robo calls saying they have not paid their rent, then they received a final bill for the remaining portion of the monthly rent, when they moved out on the 13th, plus another robo call asking for payment! The psychological and emotional distress this has caused Mom is inexcusable. I would never recommend this organization to anyone!

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  22. "The experience we had with our parents at Brookdale Mirage Inn was less than amiable . The marketing agent used the bait and switch game to entice our parents into signing an agreement with the community. We moved our parents in June, 2016. (No one from the community even welcomed us on that day.) My parents paid the agreed upon monthly fee. Corporate then sends three erroneous bills, which the local business office assures us would be corrected, only to then receive an "eviction" notice after two months! My parents have been married over 60 years and have not had even a late fee charged to them, now they are being threatened with eviction! Of course, they were not evicted and billing finally was corrected. However, after only six months of living there, they are hit with a 7% rent increase! There were several other incidents that occurred, and we finally moved them out of the community and into a locally run community, which is much nicer and significantly less expensive! However, we are still dealing with the inept business practices. After giving the proper 30 days notice, and paying the prorated portion of their monthly rent, corporate made two robo calls saying they have not paid their rent, then they received a final bill for the remaining portion of the monthly rent, when they moved out on the 13th! Even after contacting the local community, another robo call was made to remind them they had an unpaid balance due. I would never recommend this organization to anyone!"

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  23. My Ex-Wife lived in Brookdale West Melbourne, Florida for nearly two years. She always paid one month's bill in ADVANCE (standard procedure I am told). She died in her Brookdale Room Dec.27, 2016, and was taken directly to the nearest Funeral Home (not given a chance to survive). Brookdale had the nerve to attempt to charge a Dead Person nearly $10,000 Room Rent for Jan, & Feb. 2017. They since modified that amount to $1,359 for Jan. Room Rent. Under Florida Law, it is against the law to charge a Dead Person even one day's Rent. Even though Ex-Wife was 100% paid up through Dec.31, 2016, Brookdale has come up with the sceme to add that $1,359 to Ex-Wife's Dec. 2016 bill. .I.E. Brookdale is trying to charge Ex-Wife for 40 days in December of 2016. And, Brookdale has the nerve to attempt to charge Ex-Wife "Late Fees" on a zero balance account. Beware of Brookdale (in general) and especially Brookdale West Melbourne, Florida..Harold

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  24. Brookdale in Fla is just like all the other comments above and worse. The executive director and her favorites need to retire. Its all about making MONEY, and screwing the residents out of their life savings. Their apartments are dirty, and the management knows nothing about what goes on upstairs in the residents homes. They run this facility like a business. They say they care, thats BS. They pay the help peanuts and have no idea what their help does, and most of them work very hard. They need to clean house starting with the top asap. I hear this from residents and well as other workers alot.

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  25. I regret ever putting my mother into Brookdale's facility. From the start they have messed up medications and have been negligent of her care. I have been dealing with incorrect (excessive) billing (with additional late fees added) for the past six months. I call the facility everyday and get ignored. The administrator tells me she will research the invoice issues and promises to return my call with information and resolve issues but doesn't call back. She has even told me she was working on Sunday and would call me then....Lied again! I have never dealt with such an unprofessional staff. Nurses act like you are a nuisance when discussing issues about your parent. Medications were running out before they were due again and were not refilled by staff using their "Pharmacy" and my mother missed several days of medication for hypertension and stroke related issues. We stopped using the corporate pharmacy and now I keep up with my Mom's Rx's, the date issues, how often she take the med and when next refill is needed. I keep it all on a spreadsheet and when Brookdale calls I check before refilling. Seems like some anxiety meds liked to be used up too fast. My mom only takes 1 per day. Not hard to figure out someone is abusing the medications available. Also, found same issue with pain meds. I am currently researching other facilities to move her into. She won't be there much longer. Enough is enough! Call this "Run-Around-Dale" since all they do is give you the run-around. It just comes down to $$$$, and how much more they can add to you bill.

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  26. Brookdale in Largo Fla, Management is Horrible. They do not care about their help. I mean Direct care help. The pay is peanuts and you get yours hours cut to nothing, when their is over 475 residents, lonely residents who just want someone to visit them. It come down to the Buck, thats all. Stay away residents and help.

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  27. anonymus writing on July 10,2017 says it all. Largo Fla. Is horrible, I hear complaints from Residents and workers as well. E.D. needs to go after 18 years there, also head of personal living, she has no clue. Keep away.

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