Thrifty Car Rentals Corporate Office Headquarters

22 comments
Thrifty Car Rentals Corporate Office Headquarters
Dollar Thrifty Automotive Group, Inc.
5330 East 31st Street
Tulsa, OK 74135 USA
Corporate Phone Number: 1-918-660-7700
Fax Number: 1-302-655-5049
Customer Service Number: 1-800-847-4389


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22 comments:

  1. As frequent customers, we are appalled at the lack of professionalism & efficiency of our rental agreement. After being inconvenience with a TWO hour wait for a reserved rental vehicle, we were also overcharged for the rental as well. On 7/26/2015, We contacted corporate as advised regarding this issue and Cherise informed us that a credit of $166 was issued on 7/26 and that it would take 3 to 5 days to process. We never received the credit. On 8/4/15, my wife contacted Jett(Jeanette), a corporate consumer response rep, to inquire about the credit. Jett advised that it was noted in the system but never sent to processing!! Jett was EXTREMELY unprofessional and blatantly RUDE! She exemplified POOR CUSTOMER SERVICE in handling the situation. Her dialogue was condescending and unapologetic about our inconvenience. Jett muted the conversation as my wife expressed disappointment of her unprofessional demeanor. At that point, we asked to speak to a supervisor or manager in which we were advised that she was corporate and refused to transfer the call to someone of authority by the name of Tracey. Employees like JETT OR JEANETTE are INCOMPETENT and a DISSERVICE to Thrifty with a lack of integrity & an unprofessional demeanor. We advised her that the call was being recorded and she continued to provide poor customer service. After providing my email address to her as requested, she NEVER emailed the case ID information as she stated she would. Dalesha @corporate immediately sent the email & transferred me to Tracey's voicemail after having contact corporate again after the disturbing call with Jett. Her lack of efficiency & competency was duly noted as she NEVER sent the credit request for processing! With this said, we will NOT continue to use THRIFTY for personal or business use in the future due to the overall poor customer service, lack of efficiency & poorly organized infrastructure!

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  2. I booked a rental for my father whom is 83 years old at the Dallas Love Field airport. Upon arrival at the counter the representative asked my father for a credit card. My father responded he had a debit card and was informed Thrifty does NOT except debit cards and advised him to go to ALAMO car rental. I read the policy and it clearly states DEBIT CARDS ARE ACCEPTED. My father went to ALAMO and paid twice the amount for a rental due to last minute pick up with no reservation. I clearly believe this was a BAIT AND SWITCH at this location and due to my father being an elderly person. I have been a loyal customer with THRIFTY for years and feel this was totally unprofessional. I contacted Thrifty via the telephone and was transferred numerous times with no one able to assist. I then attempted to send a complaint via the email site and consistently received an error message. I am disappointed in what I thought was a professional company to treat elderly people in this manner and more disappointed in the lack of a structure to complain about it.

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  3. First may I say I have used Thrifty for years and have been pleased in the past. However, I am no longer 30 years old and do not need (nor want) to talk to an agent in the Philippines. Don't need the long-distance sound nor the sometimes tortured English. Nor the (3) times this morning waiting 15+ minutes each time to talk to a representative about changing my Blue Chip # and password. Sounds like Thrifty needs to hire more American agents located here in the U.S. -- to dispense with the waiting, the poor connections, and the accents. I will say the foreigners are very polite, more so than "Yolanda" who didn't display proper customer service and hung up on a frustrated (loyal) customer because she couldn't be bothered to listen to my complaints. BTW, it's appearing now, that to change a password previously held for years in response to new Blue Chip numbers, one must include a "#" in the password. What? Why weren't we informed of these new restrictions? And that was what caused, I truly believe, all the frustration --- we weren't given the fact that Thrifty wanted at least 1 number included in a new password. Simple as that! One small point that caused much frustration from this end. Give me real people to talk to instead of recordings, voices telling me to "hang on." When I became connected to Dennis in Corporate HR, his politeness and professionalism calmed me immediately. He is a model for all agents, supervisors, and indeed all Thrifty employees!

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  4. Returned a car on August 23. Was charged the correct amount of $146.68 utilizing a coupon for a free rental day on August 24. On Sept. 4 you charged me another $215.86 for the SAME rental (the original rental agreement amount before the coupon was applied. I have been placed on hold, sent to different departments have been placed on hold yet again and then finally getting to speak with an individual who promised to take care of the issue and get back to me. I still have not heard anything from anyone in your company and have still NOT received the credit of $215.86 back. I'm furious as I've invested several HOURS on permanent hold with your company all to NO AVAIL. I am a loyal Blue Chip Member and have been renting your vehicles for over 6 years. I cannot believe your customer service team could be so incompetent as to help a client such as myself or anyone else for that matter. YOU GUYS NEED WORK. I have four pending reservations with Thrifty over the next two months. I'm seriously considering taking my business elsewhere.

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  5. 09/13/2015 i return my car. Since i had the car 30 days i had to close my ticket on the inside. That was fine. I went into the office and was in the blue chip line. I was skipped 6 times by the 2 customer services agents. The reason i became a blue chip member is so i can have a easy transaction. I felt so be little as the two agaent looked me in my face and called the next person in the line. Im still upset on how i was treated i felt like they didnt want to service the black lady in the blue chip line. It will be a very long time before i use your company or tell anyone to use it. I will be posting my story on the news outlet to let people know what kind of people work for this company

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  6. Every person renting from Thrifty should check their rental agreements. I was charge $15 administrative fee for a $1.00 toll which was charged to my rental license plate. This is insane! Actually I was charge $60, for four tolls, totalling $4.50. What the heck are these administrative fees for? I am outraged over this! Thrifty Corporate needs to look at these charges which are enforced. It's not acceptable to charge a fee of $15.00 for something a little as a toll charge of $1.00 .

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  7. I just received very poor customer service from Thrifty. I have been on the phones passed around for 2 hours, blindly. I called the Corporate office number spoke to a person who said she was an executive and received equally unprofessional service. This is very disheartening.

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  8. Debra is one of the rudest agents I have EVER spoken to. She chewed gum in my ear, spoke over me and was EXTREMELY argumentative. I had already spoken to all the people she tried to push me off on to get answers and argued about that information as well. Note to all - DO NOT RENT FROM THRIFTY OR DOLLAR, spend more money and go with a reputable company.

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  9. I will never book with Thirfy again!
    I booked a car rental to San Jose for 11/8-11/15 back in September. I called and spoke to a representative in San Jose. I requested liability insurance and was told $8.99 and I would be charged $99.43 for the week once I picked up my car. I was given the above confirmation and the price by phone. I did not reserve the car online, as this is what I was told when I picked up the car. I even received by confirmation by Jael Mora G.

    This was not the case once I arrived. I was charged $401.22. I was told when I returned the car by David, the manager that he would do something about it since I was already charged the $401.22. When I returned the car he was not there and there was no manager. I am filling a dispute. I was over charged once I arrived in Costa Rica, San Jose.

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  10. I would never rent from Thrifty again .charged me for a updrade I never agreed to. very unprofessional.the company is a total rip off. HJT

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  11. Brad Pairing, the GM of the Tulsa airport location, is a sorry excuse of a manager because he told us we could rent a car from another car provider if we didn't like the way he was talking to us. Then he threatened to cancel our booking w/o our permission. He began speaking to us very rudely and condescending right from the moment we stepped up to the counter. As a consumer, I will never use Thrifty / Dollar rental company again and as a TRAVEL AGENT, I will never subject my clients to such rude service.

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  12. Never use Thrifty Rental Services, if they rip off Army military servicemen who protect this country; they will surely rip you off. SPREAD THE WORD.

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  13. I am a long-time renter from Thrifty and would like to know why the CS people that answer the reservation lines cannot speak clear and understandable American-English - being that this is the USA. For the second time in 7-10 days I called the CS number only to speak to a lady that tried to speak but could not be understood. Is there not some minimum criteria for CS staff?
    Also, I receive two advertising e-mails almost daily from Thrifty. One is enough.
    I would appreciate receiving contact to discuss both issues. I assume you can find me in your system - Richard Schoenfeld.
    Some of the on-line comments via this site are not very complimentary - including mine.

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  14. TOLL BOOTH SCAM AT DENVER AIRPORT! BEWARE OF THRIFTY... They told me nothing about Tolls around that airport that are unavoidable. There is no way to pay them manually at toll gates. As a result for $7.90 worth of tolls that were billed to Thrifty they charged me $45.00 in Administrative Fees. After calling the 3rd Party Company that handles this B.S. for them, they could offer no answers except to forward me to this company's B.S. Customer Service, which is a system meant to thwart any complaints, in hopes that you just go away. Yes, they will get this money, they can rest assured of that. But, it will be the last they ever get from me until I receive an apology and see that they have changed their policy regarding this Toll Booth Scam. I have spent several thousand with them of the last several years. Notice Number: 7471657038543

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  15. We should have checked these comments out prior to renting but, unfortunately, did not and have had the same experiences as others. Rented on line, not being told it was through a foreign company, so were charged additional foreign transaction fees by our credit card company. Reserved a Mustang (as pictured) or something similar but was told at pick up that they don't even have those. What would have been a good price turned out to be ridiculous due to the overcharging. The agent even lied about the insurance available which resulted in being charged for road service which we never would have purchased. In addition to that they lead you to believe you need to purchase the toll card through them which was not true and in the end we feel totally ripped off and will NEVER rent through them again. Hopefully they will go out of business due to their corrupt and unethical practices. Wasted time on the phone with their "customer service" but got nowhere. It is by far the worst car rental experience we have ever had.

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  16. I have booked twice with Thrifty in Cozumel. Both times when I have returned my credit card was compromised. Funny thing is it only happens after my credit card is used there and on this trip was only used there. Here is how it happened. The run the card to get the authrozation of 2500.00 for the deposit. They then run it again for the charge, but they in print the card!!!!. that is illegal with any and all credit card companies in the U.S or wherever. I only used my card for that transaction and that transaction only. I used a different card for all other purposes. I call the corporate office and they act as though they care right!!!!! Don't give this company another chance to take advantage of you or your money. They don't care. Just read the other comments above.

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  17. Thrifty car rental in Kauai- Lehui Airport showed documents claiming we agreed to an upgrade. The documents has signatures of my wife that doesn't match, and I have the copies of it which I did show to legal authorities where I purchased flight package from Travelocity with car rental included. Thrifty debited $834.00 from wife's bank account, and then tried to cover it up by refunding my wife, on Aug. 2 with $145.83 return to her bank account, then on Aug. 11 another refund of $218.75 to wife's bank account, totals $364.58 which is still leaves $469.00 unaccounted for. I, her husband paid for the entire package with my bank card which includes car rental from Thrifty, unless this problem can be solved, I will be force to see help from legal authorities, Louis & Ann Martin Jr. 210-974-1099, contact me if yoiu are willing to closed and fix this matter. Thank you

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  18. DO NOT RENT FROM THIS COMPANY. They are rude and will rip you off any chance they get. No customer service. Tried to call corporate. Got two mailboxes which were not accepting messages. Then disconnected. Shady COMPANY.

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  19. Run away as fast as you can. DO NOT RENT FROM THRIFTY. They will rob you with every chance/excuse they can find. 3 months after my rental they are still sending me bills for toll charges with added fees. This should have been settled long ago. I couldn't even rent the car I had signed up for because they said something was wrong with it. They gave me a car that I had so many problems with. I will never rent from them again. I have rented with many different companies and never had these problems before. Save yourself the hassle that will follow and rent somewhere else.

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  20. In August 2016 I reserved a car with Thrifty for two weeks for $238. I reserved it online and I paid for it with my credit card. Subsequently, an additional charge of $505 from a third party called "Cartrawler" appeared on my credit card bill purportedly for handling the reservation. I was never informed of their involvement -- not at the time I made the reservation not when I picked up the car, and not when I returned the car. This is a material nondisclosure since I would never have rented the car had I known I was going to be scammed. Beware of this outfit. They are located in Ireland and probably out of reach of U.S. consumer protection agencies. Their client, Thrifty, however, is a party to this and I will be pursuing the matter with the appropriate agencies.

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  21. BASED UPON THESE COMMENTS, THIER IS A LOT OF BAIT AND SWITCH TAKING PLACE WITH THRIFTY. A $9.99 refueling charge for gas that sells for $2.50 per gallon. Shame on you Thrifty!!

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  22. So I paid all my tolls in Florida by cash, and didn’t get a receipt- because it was a dollar here, a dollar there--- and imagine to my surprise, getting a letter that I “failed” to pay the very last toll, before returning my car to the Orlando airport. This was totally false--- I would never “run” a toll booth. But, what proof did I have?

    The letter informed me I would be charged for the toll, plus a $15 processing charge. It would be put on the same credit card is used to pay for the car.

    Since I had no proof that I’d paid the toll, how could I fight it? So, I didn’t fight it. Just paid. But guess what? I’ve booked a car since then, and when I had the choice of Thrifty or one other car company, I specifically excluded Thrifty from who I would ever rent from, ever again.

    So, Thrifty has their $15. But they’ve lost a customer forever.



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