I am very disappointed in the false advertising claims that were not honored by your online ad. I received an email offering "an additional 20% off" the already reduced prices for "one day only." When I placed my order I was told that the prices were already reduced by 20% and there was no additional offer. The rep even acknowledged that many people had complained about the same misleading email but nothing was honored. She was very rude to me as well. I have many options to buy expensive children's' clothing and will certainly look elsewhere. I hate misleading ads. Your clothes are lovely and expansive. Just don't lie n your direct emails to me. Not nice. I'm thinking of filing a complaint with the Better Business Bureau. And Yelp...
I agree I had the exact thing happen to me!
DO NOT BUY FROM THEM. They DO NOT HONOR SALESPRICES. THEY MISLEAD. Never buy a gift card and make purchases with it. Always check your receipts.I had a horrible experience yesterday, 2 hours for a credit on a cash purchase with a receipt less than a week old and with all tags attached. Salesperson made 11 calls to local and district managers and no one could help her. It was EXTREMELY very fraustrating, stressful and tiring. 2 hours and 15 minutes and then after you drive and hour to take care of such a transaction, an hour back and 2 hours and 15 minutes for a credit or even exchange is uncalled for. I was asked to go back another day. I refused and Thank God until 8:57 p.m it got resolved but by exchanging a pair of shoes for another. And thats because I went in because I had been overcharged $ 23.00 on two items. The stores fault and then they had me make a cash purchase on a gift card to do an online purchase that went so wrong. Use a credit card always when doing on-line. Dont let the sale rep do that at the store or you will definitely get over charged on sales items...Promise. Just be cautious. Managment is not trained well, salesclerks are not either and their system is not set up to easily take care of you as they mention it is.
I have a coupon stating that it's good for in-store and online purchase. The coupon expires on 1/31/16. I used it on 10/22/15 online but the site didn't accept the coupon code. I called in to Janie and Jack and the customer service representative told me that they had a promotion going on so that the coupon code couldn't be used on top of that promotion. So I waited till the promotion was over and used it on 10/25/15. The site still didn't accept the coupon. I called in again and this time they told me that the coupon code could only be used in-store and not online. This is completely different from what is stated on my coupon. They even made up the false accusation saying that some people would just print valid coupon code on fake coupon card. I am 100% sure that I got the coupon card from a 100% valid source. The Janie and Jack customer service is so unprofessional and they are not willing to solve your problem. As a top-notch apparel retailer in the nation, I think their customer service is under par. I rather go somewhere else for my children's clothing instead of to Janie and Jack again. For people who live not near by a Janie and Jack store, online purchase is the only solution. I can find a lot more better deal and better clothings online.
While I like Janie and Jack and some of their other brands, I think it is terrible that they are such poor community supporters. None of the stores have any ability to donate to local causes-- and the store people hate this-- it makes them look like money-grubbing non-personal businesses when, in fact, their clients are families! I actually got a recorded message saying "WE are not taking any requests for donations at this time"-- seriously-- that is such a cowardly way out! I think I will let all of my friends know this and perhaps we can put pressure on the local stores to push corporate. Talk about selfish!!!
Absolutely disagree. Remember this:1. No business owes anyone any donations. It's up to them to decide if they want to donate or not.2. Businesses exist for one purpose only - MAKING MONEY! So giving away money doesn't really work with that...
Anonymous Janie & Jack store in Brea California has the worst people working in that store. They are flat out rude! I was in there today the store Manager Molly is just rude mean very un helpful! The other manager in there I didn't ge her name she was just as rude I walked right out of there and will never go back I don't care how cute there clothing is.
Ms. CJanie & Jack store located in Annapolis, Maryland has a horrible and rude store manager name Christopher Smith. I went to return my merchandise and I was informed that I wouldn't be able to receive my payment because they were low of cash. I spoke with the manager over the phone and he was rude and nasty because I wanted to receive my money on that day. He told me that if I kept talking that he would hang up on me and that no matter what I say I will not receive any cash return on Sunday, April 17, 2016. I was given a store merchandise card and was told that I would have to come back to the store when they have enough of cash to give me. I have never been disrespected the way that Christopher were to me and never in my life did I ever have to return back to a store to receive my money. When I called the corporate office, I was told that all of the managers were busy and not able to pick up and talk to me. I work for CBS news and will be writing an article about Janie and Jack in Annapolis, MD, and how rude their store manager CHRISTOPHER SMITH handled the situation. Today is Tuesday, April 19, and I have not received a call yet to pick up my cash. I WAS TOLD TODAY THAT THEY DIDN'T HAVE ENOUGH OF CASH TO GIVE ME TODAY!!!!! I WILL NEVER SHOP AT THIS STORE EVER AGAIN, BAD BUSINESS.
After shopping at J&J for over 6 years and spending THOUSANDS of dollars on their clothes, I'm officially done with them and I'm here to speak out on their customer service and practices and basically how the couldn't care less about you, the customer who keeps them in business. To make a long story short, I had a defective product (zipper was broke before even worn). Customer Service via email is horrible, you never get the same person or the same response. It came down to J&J telling me they would send me $20 to have the zipper fixed, I couldn't find a tailor to fix the zipper at that price and relayed that info to them. Once again, emails back and forth to MULTIPLE people who had no idea what was going on and each time an email was sent I had to start from scratch explaining the problem. Finally after one month, they allowed me to return the merchandise via UPS for a refund or store credit, I didn't care which. Another month went buy with no communication or refund so I reached out. They first said the item was never returned but I luckily had the tracking number. Then then said the credit was made and I asked how?? They apparently credited an old credit card which I haven't had for over a year and apologized, that was it, over and done. I tried calling corporate and a "Brian" told me he would do anything to help and was supposed to call me back but it's been a week and no response. So here I am, no outfit, no $, no store credit, shows how much they really care about their customers, doesn't it? I will NEVER drop another dime in their store OR Gymboree for that matter. Absolutely pathetic customer service!
I am so sad to hear these comments. I had a wonderful experience at Janie and Jack at the Mission Viejo Mall. The 2 sales women that helped me could not have been nicer. I found one item right away but was looking for another outfit to coordinate for family photos. One employee had the mindset to realize that they had a few items in the back that had not been put out on the floor yet. She found me the perfect outfit. We took photos yesterday for our Christmas cards and they turned out amazing. So excited for our friends and family to get them this year. Thank you!!!
I purchased my children's Christmas outfits from Janie and Jack again this year on Cyber Monday. I received and email that yeh my order was received and would receive another when it's processed. It's been a week and no email. I needed these outfits for their chorus concert at school this week. I called on Saturday because I was nervous that I hadn't heard anything. They told me it's being processed. I told them I needed to have it expedited so that I would receive them on time. I was told they could place a new order and expedite the new order and the original order will still be sent and then I would have to return it. The problem with that is they don't have the items I had originally ordered in stock. I spoke to a supervisor who told me he would send this over to the warehouse and ask them to overnight my current order and to call back on Monday for the status. I called on Monday(today) only to find the supervisor did not do as he said and actually did nothing. I spoke to another supervisor who sent it to the warehouse as #1 top priority to be sent out and was told I would receive an email when it's being sent. She very much left me with the impression that my items would be sent out today. I have never heard from them. I have called back 3 additional times and was told that the warehouse has not responded. So I have no outfits for my kids and their concert is tomorrow. My order has not even been processed yet. They say it's because of their large volume of orders! I don't understand that. Do they not expect in advance to receive order on cyber Monday?! Never again. I am so angry.
I am disappointed in your lack of customer service. On the phone, the agent with whom I spoke was surly and regergetated an apology with such a lack of empathy, that I am sure he was fending questions regularly. I wrote an email to inquire about a long ago placed order, was sent an auto reply that someone would be in contact with me in hours, and that was four days ago. Lovely little outfits can be purchased elsewhere. The outfits were for holiday wear. I have yet to receive them, and I will return them promptly.
I placed an order for my grandchildren's Christmas gifts on December 5, 2016. On December 11, I was notified that my order shipped. Finally, on December 20 (!) I received my order (thrown in a box with no care whatsoever), and one item was missing. When I called, they told me that (now!) the item was out of stock and I would get a refund.Today is January 19, 2017 and NO REFUND. I've called twice. Once I was told it was "being processed." In a second call, the "manager" told me that because of an "unexpected audit," it would be delayed. After a firm discussion about the unacceptable manner in which this was being handled, he told me I would have my refund "by 3:00." No refund was issued.As far as I am concerned, Janie and Jack has stolen my money. My next step is to contact other sources of help, first the news networks, then the state consumer agencies, and beyond. The amount of money is not significant. What IS significant is that it belongs to ME, not Janie and Jack. As was noted in many posts that preceded this one, customer service for this company is truly lacking. A corporate response to this posting (and to my e-mail) would be refreshingly welcome.
Will never again shop for Janie & Jack online. They have my money and I did not receive my order. They don't care. I have to take care of it myself. I think their customer lack of service is outsourced. DO NOT SHOP ONLINE with them.
On March 31, 2017, I placed Order Number 14075398 with Janie and Jack. Normally I shop at the store in Phipps Plaza, Atlanta, Georgia but decided I would order the items on line. On April 2, 2017, I received an email that the items had shipped. I continued checking the tracking information and it kept noting that "Package transferred to post office". But no more notes that it had shipped from the Post Office to my home. I phoned Janie and Jack Customer Service to inquire what the hold up was and as informed they could not give me an answer other than to say - it should be delivered any day and to just wait. On April 12th after not receiving the package, I once again phoned Janie and Jack Customer Service and since they could not tell me what or where the package actually was, I decided to cancel the order and get a credit. At that time I was informed I would have to deal with my bank as they did not issue credits, my bank would have to handle. I phoned my Bank and filled out the requested paper work and filed a claim. The bank issued me a temporary credit pending their investigation. Turns out they could not get any where with Janie and Jack and charged the amount back on my account. On June 2nd I received a letter from the bank stating I would have to deal with Janie and Jack's management or file a legal claim to get a credit. Today, June 5th I just phoned Janie and Jack again and told them my bank said THEY would have to process the credit. After holding on the line for 19 minutes and 3 seconds I was informed that I should receive a credit within approximately 3 months. This is no way to do business. No wonder their sales are falling. There are many other children stores that I know appreciate my business so I will no longer be shopping either in the store or on line at Janie and Jack or Gymboree. I have shared this story with MANY of my friends and their grandmother's since I am 70 years old myself. BUYER BEWARE!!!! Beverly Cusac, Marietta, GA'
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