Very unhappy with a policy of H & M in Warwick, RI. I went in and saw a blouse that I wanted to purchase. The size I needed was on the Mannequin and I was told that they could not take the blouse off to sell it to me. That is the most rediculous thing I have ever heard. Loose a sale for something like that. Why couldn't another size replace they one on the mannequin? Other stores are always very accommodating.
Well, don't shop at the H & M in Puente Hills, CA. Their return policy SUCKS!
that policy goes for any H&M actually.. I've worked for H&M for a few years. We can't sell it to you because it is for display only. Corporate tells us what to do. We can't put another shirt on the mannequin because it won't fit the same and corporate takes that stuff seriously. so before you get mad at associates for things like that, maybe you should think about the fact that we don't set the rules and we would like to keep our jobs and not lose them over taking a shirt off a mannequin.
i went to the HM store at Scottsdale fashion Mall today, 5/2015, manager was rude,. they had 3 skirts, all the same size, i needed the size that was on the mannequin, the Mgr, refused, saying if he took it off, then he would have to steam another to put on, Geesh whats the big deal, soo, tomorrow, i plan on returning the 600.00 in purchases i made, adn never shop there again, the issue as stateed in the comment above, by a previous worker, was told to me totally different, the associates assisting me were marvelous, the manager was rude,
This store is operating under customer satisfaction policies from the early 20th century. They will bend over backwards to get a sale, will misrepresent their return policies, and hide behind policy rather than use judgement to earn loyalty. I sense they either have more customers than they need or they are about to go bankrupt.
learn how to spell you dumb bitch
As a leader in the Diversity and Inclusion area for 50 years, I have no idea how such a bigoted and anti-semetic product ever got past your quality control people. You need some major Diversity and Inclusion awareness training before your next big blunder. neal goodman ph.d. president, global dynamics inc.
Your post makes no sense.
H & M has rigid QA on fabrics. Like many other manufacturers they also get their fabric from Hong Kong and China. The problem is that sometimes suppliers slips sub-standard fabrics such as having phenolic-dyes. With a dual citizenship (Svensk/USA) I have performed some testings here in Palo Alto and got exceptionally great results. Hopefully I can help some of my connections in Hong Kong. H & M carry on the good job.
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Here is an excerpt from the website: Your order should be delivered within 4 to 7 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.I ordered clothes for my daughter for our first family vacation. She is 16 and because the website misled me to believe the items would BE DELIVERED in 4-7 business days as it states, she will not be taking any new clothing with her. Unfortunately I cannot receive a refund while items are in transit and therefore cannot afford to replace the items. I spoke to customer service and spent 10 minutes being condescended to by a rep and then a manager. I have 4 girls, they definitely could have made a fair profit on my family over the next few years. Talk about false advertisement!
Went into the Puente Hills, CA store on Saturday and bought about $160 worth of clothes for my son to start college. When we got home he had put two of the SAME shirts on the counter and I got charged for both of them. Also, the socks we got charged for never made it in the bag. We went back on Monday and the girl at the register, after consulting with someone on her "walkie" told her that they would have to check their video from Saturday before they could refund my money on the shirt I was returning, even though it still had the tag and I had the receipt showing 2 identical shirts. When I questioned the policy, even though that was not their policy that was posted on the wall, she told me that they had people trying to do the same thing and that she could not give me my money back, or my socks, because I was a unique situation! As a 61 year old 5th grade teacher I was insulted and humiliated that they would think I was stealing their clothes. Now I have to wait for a manager to view the store footage, call me, and I get to drive back to the store. Too bad my two teenage sons and everyone I can talk to will never shop at H&M again.
My daughter goes to school in Albany. Recently her wallet was stolen and in addition to two other stores, the person who stole her card charged items at the H&M store up there. When I saw the charges on the account I called each store to ask if they have cameras as we had to file a police report. While speaking to the manager of the skate store I obtained a description of the culprit. I then called H&M to enlighten them of the situation and to ask if they had cameras in their store. I explained that the person who made the purchase was a very large black man making a purchase with a credit card that has the name of an Italian female.This manager arrogantly told me that they don't check names on credit cards. They simply swipe the card and give it back. After a bit of back and forth conversation about that" procedure" she informed me that this is the corporate procedure and that she "didn't make the rule" and why should she care, she "doesn't have to deal with he loss of products, corporate deals with that!" In this day and age of fraudulence being so prevalent in our society why would you not ask for a 2nd form of ID AT LEAST! This is the reason it happens so often. Because people like that store manager don't care. It's no sweat off her back if there's a loss in that store! She knows that corporate deals with it. IN the end we all suffer as this is why prices rise, etc. I was so frustrated with her professionalism, arrogance and poor attitude for the company she works for. This says a lot about the people they hire in their company.
Except if your a white female in your
I BOUGHT A SWEATHER FOR 49.99 I WENT TO DE CITADEL STORE THEY ONLY WANT TO GIVE 20 DOLLARS TOTALLY WRONG!
Not quite sure how this company is still in business!!!! The customer service reps. are the rudest I have ever encountered!!! I will never buy anything from this store again!!!!
I echo your amazement. I told the representative that it must be very hard doing her job without being trusted to help keep a customer from going away and telling everyone they know. If I were a CS representative I would ask for the latitude to make judgements or be given some other job.
You are COMPLETELY RIGHT!!!!!! THE RUDEST CUSTOMER SERVICE EVER! the crazy lady started yelling at me! I was thinking, "what type of customer service is this??" H &M must do better, because they just lost another shopper.
I will never shop this store either! Especially NOT the Cleveland Beachwood, Ohio store! The employees, from the top down should not be working with customers, interaction with the public is very very poor. Also, I would not doubt that this store has the HIGHEST EMPLOYEE THEFT of all H & M stores in the country. They all lie and are all dishonest. I drove 1 1/2 hours to pick up an item that was promised to be on hold for me when I got there. I even called the store just prior to driving there to pick it up. They all lied to me and said "Yes, it's here. Your name is on it". An item that was promised to me upon taking it off the manican. My name was stapled to the item. I got a call from someone saying it is there for me to pick up. Everyone....be very careful of Mandy and Monique. They are very shady! Unprofessional in every way. H & M should clearly FIRE these 2 dishonest employees who do not value their customers. I'm NEVER shopping H & M stores ever again!
Clearly the Beachwood, Ohio store lacks any professional standards and appreciation & respect & regard for customers. The very thing that keeps them in business. It is a poor reflection on the regional manager & the district manager for permitting the manager(s) of the Beachwood, Ohio H & M to run this store the way they choose to do so. The store is MESSY, DIRTY, DISHEVELED, DISORGANIZED, and the employees lack RESPECT, COURTESY, APPRECIATION, for their customers, who support the store. I will never shop H & M stores again B/c of the Beachwood, Ohio store. It's a nasty group of employees! H & M corporate needs to investigate this particular store and put a watch on them. H & M needs to fire a lot of people in this store and in doing so clean house. Re do their image and place value on customer appreciation. H & M needs to do a BCI background checks on all the employees who lie to their customers, insult, harass, and bully their customers. This is a store who has a seriously stressed environment and it shows! The public sees it! Crystal Clear!
H & M in Beachwood, Ohio gives the Beachwood Mall a bad name, actually. The Beachwood Mall should consider NOT renewing H & M 's contract. There is constant RIFF-RAFF in this store. There is constant COPS & SECURITY in the H & M Beachwood, Ohio store. The Beachwood Mall needs to shut THIS store down! Plain & simple. Shut this store = Get rid of the riff raff. It's UNSAFE to shop in THIS H & M location. There is constant issues in this store. No surprise ! The management & employees contribute to the chaos in this store. There are fleets of cops and security in this store on a regular basis. It continues to go down hill! If the Beachwood Mall was smart....they would shut down this H & M store by not renewing the contract or lease of H & M Beachwood, Ohio. It is scary and it always feels very unsafe to shop there. I know I will never shop there again, that's a guarantee!
I love H&M is all I can say.. obviously you guys have all been going to the wrong one
I suspect you've never had to return anything or deal with the people who get paid by the customers.
So I went to H&M in oakbrook illinois bought a jacket for my daughter, she did not even try it on put it back in the the bag and took it back 4 days later. They would not return it because I was told by the manager that the item was damaged and it could not be returned. Damaged meaning the "choke tag" was not sewn into the jacket. I told him I have no idea what he was talking about, and I wanted to return it, he said no and that he did not know what I did to the jacket in 4 days that I had it, so I called customer service and they told me the same thing. I have never heard of this and I would never even think about doing whatever they accused me of doing. They have very bad service and customer service. So 3 people did not do there job and I have to pay for it, I am livid and all I can say is DEFORMATION OF CHARACTER... TERRIBLE TERRIBLE TERRIBLE. This company should take lessons elsewhere
Everyone really should stop shopping at H&M. The customer service is absolutely terrible. I bought a pair of trousers and brought them home and found a hole under the belt loop hidden by the tag. I brought them back two days later, they would only let me purchase the exact item again or look around for something else on the spot. Meanwhile I was the one completely inconvienced but was treated as though I had made the hole. It was insulting and I have been shopping for years in that store/location known by the manager and treated as though I was trying to pull something, meanwhile I brought the trousers back and made them aware of the problem. Maybe the Kingston, NY store is just not a nice store but I'm really turned off to H&M now.
As you read other posts you realize the problem is not you.
Several years ago I heard a story that Neiman Marcus once refunded a customers money for a set of tires. Problem is, NM doesn't sell tires. Lesson is if you want to win and keep customers you sometimes have to ignore the minority who are cheaters and just make everybody love you. H&M couldn't comprehend this because it isn't in their policy book.
I went to the H&M at the Broadwall mall in Hicksville, NY. The manager accused me of having a fake receipt and told me that I needed to go back to the original store! The manager didn't even scan the bar code to see if it would work and said the receipt doesn't look like a H&M receipt. I called customer service and they said the same thing. I told customer service that I was insulted and that I will not shop in their store anymore. Customer Service spoke to their Supervisor and then called me back and said I can go back to the Broadway mall store to return the items. THey called the manager and told her to take the items. I go back to the store and the manager wasn't there - she made a sales associate do the return - what a chicken! I have officially boycotted H&M and believe that I was discriminated against!
Today I witnessed a store manager tell an elderly customer to "get out" of the store. It was during lunchtime, which is extremely busy. There were a minimum of four to five registers but only two were open. One employee was taking customers and the other appeared to be hanging up clothes. I know that she was processing a return because the clothes she was hanging up were items that I returned. After my return, I got back in line because I saw something I wanted to purchase. Instead of the store manager explaining what the other employee was doing, he said "thank you for your comment." He then turned, rolled his eyes and started to walk away. The customer said "you should do something!" The manager turned around and started walking back towards the customer and pointed his finger and said "you don't tell me what to do!" "Get out!!!" "Did you pay for your stuff???" "Get out!!!" The elderly lady was speechless and so was I. I had never experienced such unrprofessionalism. This took place at the Michigan Avenue store in Chicaog's upscale shopping area known as the Magnificent Mile. The manager checked the customer out and after she left, he turned the employee and said "you know me. I don't take stuff off of customers." He had know idea how foolish he looked . . .
I meant to add that the customer complained about the long line first then the manager said "thank you for your comment."
Your online website needs some serious work! There are so many complaints of purchase transactions being declined....AND IT HAS NOTHING TO DO WITH THE BANK! This is a huge company and I personally intend on writing the Better Business Bureau. I have done a screen shot of all the people who have complained. Your customer service site says IT is aware of the issue, but nothing can be done. I find that odd.............seeing that the complaints date back to 2013. This is not how business is conducted!
Every time I walk into an H&M the sales associates are always extremely helpful. Specifically the one in Walnut Creek, and they are always willing to check stock and search around every corner of the store to find exactly what you need. The only problem I had was when I was put on hold when asking if a specific item was in, and the phone just hung up. This happened to me 3 times in a row, and I wished that they did more restock. Besides tha the clothing is just awesome and I wear an H&M product almost everyday.
I will NEVER shop at H&M again!! My daughter received $300 in GIFT CARDS from H&M and CANNOT USE THEM because their cards cannot be used for on-line purchases and there is no store within three hours of us. How ridiculous, I've never heard of any store having such a policy, large or small stores!! I am filing a complaint with the BBB.
worst place to work for, my son have not been paid for the hours he worked (6 weeks) and they jist give him the run a round
Visited the Palladio location of H & M in Folsom. My daughter and her friend wanted to try on clothes together (they are 10 years old). They were told they could not as the rule is one person per dressing room. I told them that they are best friends and wanted to try on together. I was told no. When I asked why - she just replied the same tag line - one person per dressing room. So my daughter had to wait until her friend was done, and then was able to try on her outfit. I held the curtain for her, as it would not close entirely. I was then told that I needed to leave the dressing area -as they have men and women who change in the rooms, so I should leave. I said no. When I was pressed - I replied - the fact that you allow dual sexes to change in the same area, is your problem - not mine. I'm here for my 10 year old daughter - I'm not leaving. He then stood there and stared at me, until my daughter came out of the dressing room. I called for a manager, however, what I got was a kid who didn't care about my complaints about his staff. He just replied "I'll let them know". Needless to say - we didn't take the clothes, as I asked both of the girls if they wanted to buy from a store that treated them like that and they both replied "No". Unbelievable. The staff all need to be retrained and corporate needs to do something about it. Will never be back.
Went to the White Plains store, shopped for one hour when trying to pay I was told I couldn't use my credit card without ID. WHAT! I shop everywhere NO ONE ever asks me for ID. I find them very rude always in that store. I spend thousands in H&M which will not ever be the case again. I guess they don't need the business. There sales must be better than anyone else. Not only did they lose th sale but they lost thousands for life from me. Shopping is supposed to be a happy experience not about wasting an hour of my time and treating me like junk. I don't ever want to walk in another H&M again. That policy of yours needs to be changed. You lost a valuable customer. And the staff in White Plains needs to be changed they are nasty and should not be working in customer service. The manager could have done a dozen things to make it right like calling my credit card company to verify my ownership. Reverse decrimination in that store. That has always been my experience there. There it's been said.
At the store at South point mall in Durham north carolina...store is a a absolute mess trash and clothes all over the floor only 2 people working one at register and one in the back..only 1 register open and long line...need to clean up store have people working and get some customer service. This sucks
11/6 attempted to purchase gift card online. Received confirmation number and then immediately received a second email stating purchase could not go through and card refunded. 11/9 tried again with another card and same thing happened. Contacted customer service 11/9 and after much research was told it was a problem with my cards and I should contact banks. Did this and there was no problem with cards. Both amounts were approved and remain as pending on both cards. Contacted customer service again and was told they have no idea why purchase won't go through and I should try again. No thanks. Would think that this time of year when cards are great Christmas gifts that someone at your company would want to find out what the problem is.
Went to H&M to buy clothes for my son. There was a sweater on a mannequin that was his size and last one in store. Employee gave us a different sweater to try on for size. It fit, so went back to the mannequin, and asked a different employee (who was extremely rude. He was in the dressing room while I was waiting for my son; pushing garments angrily around on a table, and slamming the wall phone down after someone called it. His facial expression and body language were I HATE MY JOB. To be honest, when he walked into the dressing area, the vibe coming from him was so strong I picked up on it immediately. Very angry person.) if he could take the sweater off the mannequin so we could purchase. He told us No. I was shocked and then told him the other associate gave us a sweater to try on for size before she would take the sweater off for us. Again he said No. I asked for a manager and she was equally as rude. Told me corporate doesn't allow for this on the weekend because it is too dangerous for shoppers. What? She then proceeded to argue with me. It would have been more appropriate to tell me she could take the sweater off during non business hours and hold it for me. But Nope, her road taken, was I will not serve the customer. H&M, you continue on this path of ridiculous policies and hiring of staff that are inconsiderate and unwilling to help, your days are limited. I will do my shopping elsewhere, where I am treated as a guest and appreciated. Happy holidays, Ha!
After visiting the H & M store located in the Millcreek Mall, Erie, PA, I was extremely disappointed with a decision made by the Management. It appears there is a strong disconnect with how customers are to be treated. Trying to receive credit for a price match on clothing purchased within 5 days of each other, I was told to go home and bring the items back to receive the price differential. If the Management would have used common sense, she would have looked at the SKU on the receipt and check the sales floor for the items, rather than questioning the integrity of her customers. My recommendations are to train to your management to the highest quality to respect and provide adequate service to the individuals who provide and contribute to her salary. As a business owner myself, I can not express how important it is to establish a re-poor with your clients to maintain repeat business. Just a reminder; the best advertisement is word of mouth. Perhaps this word will be a wake up call for the Company.
I went there today to return my online purchase. For some reason one of my online purchases was showing up as "pass 30 days" when it clearly said on the receipt that it was NOT pass the 30 days. The manager CRYSTAL came and told me that she cant overwrite that and the only thing she can do is give me store credit. I briefly explained to her that i purchased it on the 3rd of January and its February 2nd and its clearly within 30 days. She was advising me to call customer service and if i want to get the full refund i would need to mail the package in. I told her that i am going to be charged a return shipping fee which is why i drove all the way to the store to avoid being charged that shipping fee. She then had the audacity to pick up my return shipping label, pull it half way, look at me and tell me "You have this so you dont get charged a return shipping fee".I then showed her on the receipt that it clearly says "RETURN SHIPPING FEE WILL BE DEDUCTED FROM REFUND"Since i really didnt have the time to argue with one of the most rudest employees i have ever came across i agreed to the store credit solution. Crystal told me that i CANT use the store credit to purchase stuff online. Which that is a lie. I have done that before. I asked her how long she has been working for H&M which she replied saying 2 years.This manager CRYSTAL has been working there for 2 years, doesnt follow the H&M policies, doesnt know customers are being charged return shipping fee, and wants to tell me i cant use store credit online. Looks like someone doesnt know anything about the store she is managing. After this encounter i will probably never even shop at h&m again.
I forgot to mention the store location. Its in ROSEVILLE,CA
Why do your stores only provide unisex dressing rooms? The manager at the Friars Road San Diego location stated it has always been company policy in Europe & USA stores. Is this true? Thank you.
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