Brighton Collectibles Corporate Office Headquarters HQ

13 comments
Brighton Collectibles Corporate Office Headquarters HQ
14022 Nelson Avenue
City of Industry, CA  91746
Corporate Phone Number: 1-626-968-7408
Corporate Fax Number: 1-626-961-9380
Customer Service Number: 1-800-628-7687

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13 comments:

  1. I am extremely upset your Keystone at the crossing brighton store location was out of stock of crystal voyage earrings. In Indianapolis In.
    Please have them back stock by 13/2015 at that location so I can buy them on that day over the b phone please.
    Mrs.B.

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  2. I'm extremely upset your Keystone at the crossing brighton store location was 5 of crystal voyage earrings in Indianapolis In store. Please have them back in Stock at that location by 1/3/2014 so I can buy them over the phone that day please.
    Mrs.B.

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  3. I meant back in Stock by1/3/2014 crystal voyage earrings at keystone at the crossing brighton store location in Indianapolis IN store location please. By 1/3/2015.
    Mrs.B.

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  4. I meant back in Stock by1/3/2015crystal voyage earrings at keystone at the crossing brighton store location in Indianapolis IN store location please.
    Mrs.B.
    Mrs.B.

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  7. -------- Original message
    Subject: Deceptive Business Practices
    Order number is 3919218
    Dear Sir,


    I am writing to you about a purchase I made using a gift card. Your customer service representative named Sylvia, was unable to help me. I made a purchase from your website using my gift card and had a small remaining balance to cover some shipping and taxes which I placed on my MasterCard. The website took my gift card and put it on pending charges but it also charged the full amount to my MasterCard. I emailed immediately but it was Sunday night and nothing was available to help me until Monday morning. Monday morning I received your computer generated email thanking me for writing and that someone would get back to me within 24 hours. The following day I received an email saying that the item had already shipped and I could return it and my credit card would be reimbursed and then I could order it and it would be resent. Since It is going to my mother who id an 84 years old a two-time breast cancer survivor I find it difficult to believe that Brighton would make her do all the work to correct your mistake. Clearly the charges were taken from my gift card as it was unusable for 3 days as well as my master card was charged and that amount was also unusable for three days. I was double charged and my money held for 3 days and now she will have to retrieve the package go to the post office even though she can barely walk, then I have to reorder it and wait again!  Sylvia said she spoke to a manager  and called me back and ssid that was the best she could do. I find it hard to believe that the money could not have been credited back to my credit card and then simply used the gift card that Brighton had already extracted the funds from? I would appreciate it if you could have somebody take care of this for me?

    Also I was told one of the reasons they couldn't credit my MasterCard and use the pending charges taken on my gift card was because the item had already shipped but I just tracked the package and the number I was given is invalid. 

    Thank you


    Sincerely, 

    Lynn Burke

     




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    Replies
    1. I agree,this business is very shady! I have not received credit to my bank account for merchandise that I returned to the store located at Reagan National Airport. If I do not receive credit in the next few days I will be contacting the 7 on your side WJLA in the Washington DC metro area to alert other consumers to avoid making any buys from any airport store locations nationwide based on the terrible customer service and theft of my money by this so called business.

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  8. Was wondering if it is possible for you to track what year a handbag was made? The number on the bag that I have is: D568326, would be wonderful if you could let me know....dlb9239@hotmail.com

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  9. Not happy with customers services. Nobody can fix mistake. Promise to call me back and didn't do it. Shopping at Brighton collectibles is my biggest mistake. After I spend 700$ three weeks later still waiting on item to be delivered. Terrible. I will never shop there again. Store at Mohegan Sun in Connecticut is terrible and associates working there don't know what they're doing.

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    Replies
    1. I agree but I plan to contact the media in my local area if they do not return my money to my bank account in the next 3 business days. I want others to know about the poor customer service.

      Delete
  10. I purchased an watch which was close to 200 dollars at the San Diego store two Sundays ago as souvenir to end my road trip vacation of southern coastline of CA. The watch was sold to me on the premise that the battery life was 10 years and I'd never have to worry. Last week I tried to wear it an the watch did not work! I took it to the Crystal City VA (Fashion Center Mall location in Virginia) for a refund or replacement and they did not honor my receipt. I had taken the tag off because my intent was to wear it! They told me to go the Reagan National Airport store to deal with the problem. I am very dissatisfied with this response. It will be difficult for me to access that store because I will have to pass through TSA airport security to get to the store to discuss this sales problem. Plus this is a secondary attempt to return a product at a most difficult location for parking and access!! Go figure. I would not recommend anyone to buy anything from these "airport" location stores as they don't work on the same standard as the mall location stores and this hurts the buyer in term of follow up when there is a customer concern!

    ReplyDelete

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