Smokey Bones Corporate Office Headquarters HQ

21 comments
Smokey Bones Corporate Office Headquarters HQ
Barbeque Integrated, Inc.
8529 S. Park Circle, Ste. 410
Orlando, FL 32810 USA
Corporate Phone Number: 1-407-355-5800
Email:  Online Only
Gift Card Balance: 1-877-610-3705  


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21 comments:

  1. What happened to smokey bones here in cheektowaga ny. I visited to day for dinner quality of food went way down since I was last there. Would not recommend this place any more. Two thumbs down

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    1. Does anyone read this. ..trying to get someone in corporate in Atlanta area.

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  2. They fired ALL management that was associated with Darden restaurants, which is no longer. Gave them all stupid reasons why.

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  3. I think the CEO really needs to think about his workers. It's really sad that people are fired for no good reason. The sad thing is that I know a lot of people who refuse to go there anymore! (Cheektowaga restaurant)

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  4. what happened to the Coors Light draft in the Casselberry Florida location?as a regular customer there for the past 8 years along with six other friends to join me 3 days a week if not more that's all we drink is Coors Light draft. Are you getting it back yes or no? And if no why?

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  5. Smokey Bones in Ft Wayne, IN needs some serious help. The turn over is ridiculous and the entire staff is burnt out. DO something!

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  6. I go to place a large order for pick at Boardman Ohio one worker sitting in cars waiting for there management to show up they were already waiting two hours sad they treat people like that I will not go back there

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  7. Unhappy Bones WorkerAugust 9, 2014 at 9:26 PM

    I am currently an employee with smokey bones and wish I knew how to get ahold of corportate... I am verbally put down almost everyday and job safety is never assured. . Wish someone out there would listen

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  8. I am an employee at the Columbus, Ga Smokey Bones, today I worked a double and am also pregnant. Around 2:00 I asked my manager Kurk if I was going to get a break since he was starting to make cuts and I was the only double. His reply was no you do not get a break because you picked up a shift, I replied, "I'm pregnant I need to eat something". Then Kurk says I'm barely pregnant I don't need one. He never proceeded to give me a break and I'm 3 months pregnant! Highly illegal and disrespectful, I did not return for my night shift.

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  9. Very disappointed in Smokey Bones in Grove City, Ohio. Have been a long term customer, dine in and carryout. They quit accepting coupons because coupons are for dine in only. My parents are homebound and cannot leave the house and I order carryout for them. Smokey Bones needs to do something for people who cannot dine out.

    I have had my last several orders missing items and have never said anything, my last visit was the breaking point, as I ordered over 24 smoked wings which are fabulous, we were all looking forward to this especially my dad since this was going to be his last meal prior to going into the hospital. I ordered 2 sauces, when I got them home, there was no sauces, no celery strips, no blue cheese, and no glaze that they usually put on the wings. They were very dry and I called to speak to a manager.
    Whoever answered the phone put a young female on the phone and I explained what was missing and told her my last couple orders missed items. She apologized and said she would send me some coupons or something for the inconvenience. She took my address and I told her not send me the coupons if they were for dine in only as I cannot get my parents out of the house, she said they would come up with something to send us. It has been a month and I have received nothing. I don't think they really let me talk to a manager. When I waited for my order since I went and ordered in person and told the girl I was waiting, I waited over 30 minutes (this was a slow night) and finally went up to the carry out stand and asked when my order would be ready. She said oh it is back there. So they totally forgot about me and another person came back to carry out while I was waiting and said they were missing their pulled pork.

    If this keeps up I can see where sales will drop and this will be another store closing. I know they closed the one in Ft Myers FL where I use to live.

    It is ashame that management lies to you and the company makes it difficult to contact the corporate office.

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  10. YESTERDAY - 14 OF US CELEBRATED 2 BIRTHDAYS IN OUR FAMILY - WE ATE AT THE LOCATION ON STRINGTOWN ROAD - GROVE CITY, OHIO ----WE HAD SUCH AN EXCELLENT WAITRESS - NAMED DEANNA - SHE ALONE SERVEDOUR ENTIRE TABLE - AND DID AN EXCELLENT JOB - SHE WAS SWEET - FUNNY/PRETTY AND VERY ATTENTATIVE TO ALL OF OIR NEEDS AT THE TABLE....AND THAT WAS A JOB...SHE WAS RIGHT ON IT FOR REFILLS,
    AND/OR ANYTHING EXTRA ANYONE NEEDED.....WHAT AN PROFESSIONAL/EXCELLENT WAITRESS....SHE DESERVES A PAT ON THE BACK FOR A JOB WELL-DONE ----PLEASE SEE THAT SHE RECEIVES THIS KUDO......WE WILL AL BE RETURNING TO SMOKEY BONES FOR ADDITIONAL FAMILY GET-TOGETHERS.....
    THANK YOU

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  11. Very disappointed about last night's experience at the Smokey Bones in Reynoldsburg, Ohio (Taylor Road location. My husband and I love the Endless Wings after 9 p.m. We actually extend our dinner time so that we can enjoy the wings (we've invited family to meet us there also). Well, last night I had an awful experience. When I arrived, I told the hostess where I want to sit- she told me she would meet me at the table--she didn't show up. Later the waiter came to my table, I immediately told him I wanted lemon water (water with lemon on the side) and the wings. He told me I had to purchase a beverage. I told him I didn't want a beverage I wanted lemon water. He replied, we're going to still charge you for a beverage. I said, I always get water and I've never been charged for it.

    My husband and I have been going to Smokey Bones for years and I always request water with the endless wings, this was first time I've ever been charged for water. I asked a waitress and she was shocked they were going to charge me for a glass of water. She was oblivious to the policy. The manager came to my table and said yes, you're supposed to pay for a beverage. I asked him when did the change happened, he couldn't give me a valid answer. I told him I was there the previous week and I wasn't charged. I left the restaurant really upset and disappointed. There was no signage about the policy.
    We've gone there for dinner and desserts and etc... Upset Customer---

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    1. I am recanting the previous message---I tried to delete the complaint but realized I couldn't. After doing more research it does state on the website Endless Wings with a beverage purchase. It was shock to me and it had never been explained to me before. I usually buy a dessert afterwards (apple pie minis), but I was caught off guard with the request... Lesson Learned--- Ask the right questions and do the research before posting a complaint...

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  12. I would like to recant the previous message I sent about the Smokey Bones in Reynoldsburg, Ohio. After sending the message I went to the Smokey Bones website and noticed it does state "Endless Wings with a beverage purchase" I was surprised because it hadn't happened to me before nor has it been an issue. Lesson learned---Never make a complaint without doing the research...

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  13. Hello, I would like to send this to the managers at Smokey Bones in Stoughton, MA. This is first directed to the managers whom handle the schedule. Hear a thought, the schedule should be posted two weeks in advance just like most food service companies do. If you need help I could stop by and lend a hand. Also, those who work in your kitchen choose to and knew what the hour were when they applied, making accomodations for one or two thing but the "I cant close because I have a kid" or "I cant close at night any more" does not cut it. Maybe its time to sit down the your prima donna cooks and stop giving all closing shifts to those few other cooks. And to the managers whom handle the bartenders. The Bar Lady's are going to the bar serving customs without Bar Cert and most with no TIPS cert until after, why? This is wrong!!! Do you know how many of your customs are over feed alcohol? Of course you do because of the police presents and arrests. I hope this will be shared with the Pres/CEO.

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  14. Smokey Bones in peabody absolutely sucks ! Food sucks Staff Sucks everything about that place is horrible..

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  15. Since they've made table top computer system operational; have you noticed that when you leave a % tip that the percentage not only is based on your food/beverage bill but also INCLUDES STATE TAX.

    Extremely dishonest and definitely illegal !!!

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  16. I purchased a gift card on Dec. 11, 2015 and as of today, Dec. 21, 2015 I haven't received it. Called 3 different numbers and left messages. Been calling and leaving messages and no one is returning my calls. Bought the gift card for my son for Christmas. Now he won't be getting it and I'm out $50.00. I won't be doing business with Smokey Bones again.

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  17. EXTREMELY DISAPPOINTED - NEVER AGAIN WILL WE VISIT YOUR ESTABLISHMENT!!
    12 of us went to Smokey Bones located at Plantation, Florida. I arrived early to secure a table and informed both hostess and server that we were celebrating my daughter's birthday. I explained how I wanted it to be very special for her. (my daughter was having a rough month after a bad breakup and just wanted to see her happy. Surely, as parent, you would understand. What better way then by surprising her with Smokey Bones' doughnuts, which she absolutely loves! Besides, it was her choice to celebrate her birthday there.) The server took my credit card to ensure the delivery of the doughnuts to my daughter as a surprise. After the meal was served, doughnuts were brought over and our table sang to her.
    Please note, 4 out of 12 orders were incorrect and we had to constantly remind the server of pending orders and refills. I overlooked this, even with the establishment being slow, and still gave the server a generous tip. After all, this was for my child, who I just wanted to see smile. She did until...
    We noticed Smokey Bones employees sang "happy birthday" to TWO other tables and NOT ours. This is UNEXCUSABLE!! My daughter cried tears of disappointment that your establishment did not even acknowledge her birthday!! No one wished her happy birthday.
    I was extremely upset myself since 1) the "special" birthday turned into an epic disaster thanks to your employees 2) I paid for the doughnuts, whereas the other tables did not 3) upon inquiring why they didn't sing to my daughter, they laughed and it didn't take this seriously. Then they played the blame game by pointing fingers along with ignorance and lied straight to my face. As a mother and professional, this behavior is UNEXCUSABLE!!
    I approached the manager, for the 2nd time that evening. At this point I'm livid. My exact words to the manager were..."That's a pretty shitty thing to do. Not sing happy birthday to my daughter while you sang to others." His response, "Oh well, we'll sing to her right now." Oh, AFTER our bill was already settled and party has left the premises.
    Let this be a lesson to all, Smokey Bones is not a place for happy gatherings and celebrations, instead an establishment for insults, disappointments and lousy service. Don't waste your money, the doughnuts aren't worth it!
    If you're going to do it for one, then do it for all otherwise feelings may get hurt. At least have to courtesy to wish them happy birthday.

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  18. The Bar Manager of the Johnson City, TN location, Chris Cochran is extremely rude and arrogant. He is losing customers for your company because of his arrogance and unreasonable attitude.

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  19. It's pathetic how difficult smokey bones makes it for a former employee to get a w2. It's almost through June and yet I have never recieved my w2. I have gone in to the store and spoke with the gm I have called the corporate office number numerous times I have emailed the stupid w2@smokeybones.com link to request my w2 over ten times now with no response. They literally will not give me my w2 I'm being fined on taxes and have no hope of ever getting my w2 because nobody can help me the only way to get a w2 now is through email request. It's sad aggravating pathetic and illegal not to mention for an employer not to have the w2 sent out so what the hell am I supposed to do now of being ignored consistently every time I reach out for a request. Nothing I guess. Just wait and keep being screwed. The York pa location is just terrible

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