Blast Fitness Corporate Office Headquarters HQ

61 comments
Blast Fitness Corporate Office Headquarters HQ
Blast Fitness Group LLC
452 Lexington Street
Auburndale, MA 02466 USA
Blast Fitness Email
Corporate Phone Number: 1-617-916-5683
Fax Number: n/a
Customer Service Number:1-617-916-5683


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61 comments:

  1. I joined blast fitness, thinking it was a good gym, but I see that the San Antonio Texas gyms are in poor shape. Main concern is cleanliness, the employees must not clean. I see trash on floors everywhere and men's locker room is filthy. I go in at 3 am and see employees on internet not worried about doing a job they got hired for.

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  2. I am a member of the club in Dolton, Illinois First, when you call Corporate or Customer Service, there is no answer.

    The club in Dolton is filthy, and SOME of the staff, although friendly will not clean. If they would stay off the internet and work. I would like to work for Blast, just get paid for doing nothing.

    The entrance doors are dirty, the windows are dirty, the floors are filthy, the machines are dirty and broke, and the staff acts like they could care less about the clients. I am cancelling my membership immediately.

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    1. I am a new member at blast in Dolton Illinois, I joined in October 2014, I wish I had given more attention to the equipment when I did my walk through, because you are right the place is filthy and the equipment is all broken up and there are no pictures on most of the machines to identify what part of the body that machine will work on. The so call small women gym is pathetic,they have broken machine in there and not enough machine for you to work out on. They need to close Dolton Blast down. I will go some where and pay 275 with out the special trainer a year opposed to what blast charges you, because I will at least be able to work out in a clean environment with working equipment.

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  3. I also joined and was very disappointed .. its misleading .. all locations do not have a womens area as it states on the website , the location I attended in Humble, Texas was very Dirty , I never would use the bathroom there ( i once saw a roach). Weights are missing. Broken Equipment..not enough trash cans and cleaning products within access , no place to wash your hands or hand santitizer.I work at the hospital and I am shocked that there is not an outbreak of disease within the gym. One day the water was cut off ..AND THE CLUB WAS STILL OPEN ..WTF.. I know .. I know why did I continue you may ask , my personal trainer was very very good , in 2 months I dropped 5inches from my waist. I was calling to cancel my training and my membership , he was new and convinced me to give him a chance and I did that was the only thing I have nice to say about Blast .. I am hoping that he will get employed at Golds because that is where i also hold a membership.

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  4. It is absolutely impossible to get anyone from Blast to respond. Their team member Contact Us has not responded to many messages. The phone number provided is full and unable to take messages, I think Contact Us is on PTO.
    It is getting apparent they don't care about current, long term customers.

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  5. tried to cancel membership and they kept billing me, the manager of the one in Saugus, MA
    1201 Broadway RM E101, Square One Mall, Saugus, MA 01906
    (781) 558-2566
    was never available, when I finally got them I was told to sign something, then send and email. Well the email did not work.

    The don't answer their phones

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    1. I decided to cancel my personal trainer because husband not using it. I sent an email which they replied & said that I cannot cancel by emai. They said I needed a form which the gym has. Went there & was told only trainers have form & they are not in till tomorrow. I called to see when trainer in for form & was told 9-930. Husband went to get form & only a training Mgr can get form. My husband started to yell & they called the police on him. I called & they said trainer Mgr should be there between 230 & 4. I ended up canceling my credit card. So much easier than dealing with these people!

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    2. I went through a similar situation and also changed my payment information. I just received a notice from collections saying I owe them money, even though I haven't been there in a year!! I obviously sent in a dispute, but be careful going this route. This company is a disgrace.

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  6. Blast closed a gym in Houston, told my daughter they would stop billing but did not. A year later they closed my gym (281-San Antonio) - and are in the process of doing the same thing. They do not respond, or when responding give false assurances the billing will stop. My recommendation - cut off access to your credit card and send a return-receipt letter to their headquarters. They close gyms with zero advance notice, then insist you jump through hoops to give them full notice that you are ending membership.

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  7. Dear Blast,

    Two Request: Account No.099470156

    I have been a Member of Vic Tanny and Bally's for years. I recently had Surgery and cannot work out. I am requesting to wave a couple of weeks of my membership. I can mail my doctor statement to you. Right now I need at least #6 weeks added to my due date of my membership. My first Surgery was August 27th and the second was September 10th 2013.


    I pay for my membership annually. When I swipe my card the computers reads expired. The manager Annette has a unprofessional attitude, she never correct the problem. You speak to her no response, some people don't know how to deal with the public. I need the computer error corrected.

    Sincerely,

    Lori.A.Boykin
    314-814-7966
    lori.boykin@yahoo.com

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  8. they claim there's no contract, it takes 30 days to actually cancel and have them stop pulling money out of your bank account. And you must go through corporate.

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  9. I recently joined the Lombard, IL location and to my surprise and all the negative comments posted on Yelp and what not I was surprised at how nice and clean the Lombard location was. The staff thus far has been extremely polite and helpful. So far so good. One thing I would change is the Customer Service. I cannot seem to get a hold of anybody.

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    1. I called the Phoenix Union Hills Blast the Manager had an exreme unprofessional attitude and was extremely rude, she never correct the problem. You speak to her and only got a rude response, some people don't know how to deal with the public. $100.00 was withdawn from my bank account for what I am told is an annual fee. When I joined Blast I was told this was a one time fee. I called my friends that had joined appx the same time I had. They also understood the $49.99 was a one time charge. Of course the person that signed me up is no longer working at Blast...personal seem to stay at this locaion for a short time. I tried to call customer service but as others on this site have stated their is no one who answers the phone. I cannot seem to get a hold of anybody and I am still $100.00 short in the bank OMG what kind of a buisness is this. Will report to BBB.

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  10. Fraudulent charges - unscrupulous local Irving Park manager (Chicago, IL).

    In January 2013, I took a tour of Blast Fitness' new Irving Park location in Chicago, Illinois at the following address: 6615 W Irving Park Rd, Chicago, IL 60634. They took my credit card information and signature. I am an immigrant and cannot read English. However, they had no problem taking my information and not explaining what took place. I received a $19.99 charge on 03/2013 which I disputed and promptly signed a cancellation form with that location's manager. I replaced my credit card and received a new card account number at that time. This company found my new credit card account number and charged my credit card a total of $60 in December 2013. Again, the manager denies remembering my original cancellation and refuses to refund those charges. I signed another cancellation form and it remains to be seen if this company will find my new credit card number, which I had to replace again, and continue to make fraudulent charges.

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    1. You seem to wrote English very well though... And if someone else wrote it for you perhaps it would of been a smart thing to bring them with you when you sign up for stuff.

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  11. always be aware of "corporations" that don't have a live person answering the phone... just leave a message and we will call back whenever we want to....

    too bad Bally's sold Blast my gym... I was with them for over 20yrs... liked the location

    Blasts is asking me to pay a join-in fee, "lock-in" fee, monthly dues plus taxes... I wont renue any more..

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  12. Peggy from St. Louis! ANOTHER 30 YEAR member getting cheated by BLAST FITNESS!
    My gym closed Apr 2013. I canceled my membership b/c the only other location is 40 miles from my home! Jan 2014 my credit card was charged a renewal fee! The only live people I have been able to reach is ABC Financial who says Blast's policy is, "you can canel by phone but no refunds and I have access to the gym until Jan 2015". WHAT GYM ? There is NO GYM! I DID CANCEL ..... LAST YEAR!

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  13. definitely reporting Blast to BBB!

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    1. Reporting here @ St. Cloud, MN. to BBB too. They keep charging me on my bank account after an eviction notice was posted on their door @ their WorkOutWorld facility here. No notice to members & little or no notice to employees. THEY ARE SOME NASTY SCAM ARTISTS!! I also contacted the Attorney General/State of Minnesota.

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  14. Funny "Corporate" was recently at the Minnesota location, they advised them that they had to cut back on the rap music, but didn't advise them to clean up and keep the ladies room stocked. I have been going here for about three months and I see the same bottle top that I go, it has been on the side of the heater in the sauna for well over a month.

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  15. I guess they are all the same#NASTY.

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  16. FILTHIEST gym facility ever!!! The one in Humble Tx has not been cleaned in years!!

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  17. This place is disgusting!!!! I would not go even if it was free!!!!! Humble, Tx

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    1. This place is unprofessional, fithy dirty!

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    2. Humble Texas location

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    3. Im on here now looking to complain about humble as we speak. Tired of it being dirty, things r breaking, spa, pool, shower floor, etc etc .allll is dirty. CLEAN HUMBLE!!!!!!!!

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    4. Machines, wts at HUMBLE TX are nasty, falling apart. Not sure but someone please call health inspector. If I get hurt I'm calling a lawyer so fast. Nasty nasty nasty

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  18. I used to teach classes at Blast, St. Louis. The members was great but the stuff.... no comment-not friendly even with us. Now when i am not there any more I am trying to get my W2 form but no luck. No managers, nobody is able to tell me what's going on. Blast is A HUGE MESS !!!

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    1. I total agree!!! My partner just cancelled his membership today. The most unprofessional staff I've ever come across in my life. Place is ridiculous.

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  19. If you are trying to cancel your membership make sure that you send it as certified mail aka have them sign for it. They claimed that I never sent my form in and told me that "It wasn't their fault if I didn't want to pay for another month." This is some of the worst customer service I have ever received. I am moving and due to them not having my cancellation they wont do anything. I sent in a different cancellation to the email asking it verified that it was received and got no response after I was instructed to do so. I am now using another method and faxing it where I will get a confirmation from the fax and have it verified for my own proof that way. This is absolutely ridiculous and I will never use this facility again.

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    1. Going through the same thing right now regarding cancellation request. Found out you have to make the request through ABC Financial who is not even part of Blast Corporate. The employees at the Webster, Texas gym location were very unprofessional and rude! Highly encourage everyone to BEWARE if you're considering signing a contract with this company...DO NOT DO IT!

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  20. I live in San Antonio and I'm in the army I've been deployed to Afghanistan with no running water. The waterless shower trailers with spiders and afghan dust caked in them smelled better and looked cleaner the showers at Blast Fitness, definitely want to cancel my membership. I'm i medic and in school to be a paramedic MRSA is the last thing I need especially with my wife pregnant and having 3 little princesses.

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  21. Fresno Ca, gym is clean however they lie about having cameras in the parking lot...Joseph a so called manager is very rude....poor Custer services

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  22. i see that no one never answer the corporate #

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  23. ilinois Burbank no attendant in building solicited for sex the very first trial vist by three different people I think its being used as a prostitution site

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  24. I have read all of the comments and I concur with all that I have read. They just closed down the gym in Charlotte N.C. these people are the worst gym owners that I have ever seen, dirty gyms broken workout equipment, and employees with funky attitudes. They closed the pool and whirl pool, and the area was condemned by the code enforcement. When asked why they said that was that was a Bally's concept not Blast. Well why would you buy a gym with a pool and whirl pool stupid. I have read every comment on here folks and it pisses me off that a company just gets away with this so let's do this contact the BBB and any other regulatory agency in your area. And let's see if we can get these clowns put out of business. I just paid my membership up in May and they close today they already knew in May that they would be closing in August. But they were still collecting money from us please contact your local authority and maybe we can get these assholes put in jail.

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  25. I am member at Blast Fitness in Dallas Texas, we are located on Preston and Beltline. We only have one speaker that works in the aerobic room and this has been the case since Blast took over. The speakers in the Spin work on some days and not on others. If the group aerobics instructors start to leave then all of the members that come for their classes willl. Since Blast took over the old Bally's Clubs in Dallas, nothiing has changed or improved. Except the place is dirty, I only stay because of the aerobic group x instructors.

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  26. My sister and I signed up in Clovis ca. Their gym was very dirty. In the first week we had caught the stomach flu. The only time my sister and I hung out was at the gym and we do not live together. My 2 yr old also caught the stomach flu. He also got the hand foot mouth disease from the gym.

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  27. Very upset with personal training billing (East Providence, RI). I paid my monthly personal training bill for the month on September 24th. I was billed AGAIN on October 10th. Crashed the checking account.

    New manager is trying to turn things around, but, the place needs to replace quite a bit of equipment replaced. Medicine balls are cracked. Free weights often missing. Cardio machines are often under repair for weeks/months.

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  28. The Blast Fitness in St. Louis, MO is the worst gym I've been to in my life. The Staff (Val in particular), is very Unprofessional, lack Customer Service and Racist. I emailed customer care and was told I would receive an email in 3 business day and have yet to receive a call or email. My guess is they see these emails and complaints than delete them. Did I mention they are not to fond of GAYS? Please don't waste your time and money for a cheap gym pass when none of the equipment works and the staff and most of the people who attend this gym are very ghetto.

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  29. I was going to the gym in Marilyn Heights, MO that had a tennis court, the sauna and whirlpool was often out of order. the facilities closed down. now I am going to the location in South St. Louis on Jefferson Street. for the last two months the sauna in the ladies locker room has not worked. the employees continue to tell us that they have reported it to corporate but nothing has happen. Is this company concerned about it's members?

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  30. Ok this is one tops everything that I have seen. My husband got video taped at the dressing room from the gym. He confronted the guy and was able to erase the video that was taken of.him. The worst part is that the manager did not want to take a written complaint or incident report. Reluctantly he took the report. Did not want to give us a copy of the report. Reluctantly I was able to take a picture of the paper. He knew about the pervert in the dressing room already!!!!!! What else is he waiting for to take action????? The manager didnt want to do anything because it was a man. I wonder what would have happened it it was a woman? What it really bothers me is that the manager knew about this perv previously this incident. I do not feel safe for me or my husband to go back to this gym. Management and the corporate office have to do something. This is not about looks, it is something criminal that God know how many other victims have been filmed or photographed without knowing.

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    1. OMGOODNES....I am so sorry to hear that. Where are you located???

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  31. Ok, so my club in Downers Grove Illinois at least, cancels evening classes on Valentine's Day, Columbus Day, etc. Kind of backwards since most people work on those days and would attend in the evening. Now the club is open 8-1 on Thanksgiving with a RIPPED class, which is great, but again cancelling classes when it is not an actual holiday makes no sense!

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  32. I workout at the Blast at Barker Cypress and I-10 in Katy, Texas. It is also very dirty, the health department has closed down the wet area, and there is little effort to fix anything. After reading all of the comments, we have the same problems as everyone else. I will probably be joining another gym soon

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  33. BARKER CYPRESS AND I-10 LOCATION IN HOUSTON TX ----- THIS IS THE WORST MANAGED GYM EVER. The idiots running it have shut it down and is not open yet. THey claim it was vandalized. Well get it fix stupids! Ballys was great. Now that they took over they ruined everything. Wish I could transfer my membership to 24 Hour Fitness. I'm going to call them.

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  34. BARKER CYPRESS AND -I-10 LOCATION HOUSTON TX --- I've complained about the stinky African that works out there. He stinks up the entire place. Its horrible and disgusting, and that stupid idoit of a manager just sits there with a thumb up his ass. GET RID OF THE AFRICAN. He must shower in vinegar before he enters! He ruins everyone's work out!!!! He shows up around noon. The only thing we get from Africa are stinky people, ebola, Aides and Obama! Damn!

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  35. HWY 59TH N. HUMBLE TEXAS 77338--I was grandfathered in to Blast from Bally's total fitness, so I have been a member for a very long time. I can't believe the conditions of this gym the floors are filthy black, the pool is not working and the water is swamp green. The benches in the sauna/steam room are falling apart and all they do is wrap them with caution tape. The ladies locker room has ants, and the toilets are all clogged up, all they do is cover them with trash bags. This is not good for a gym, I believe the health department should be called out. Or you could risk a law suit if someone falls into that nasty pool or falls from the bench in the sauna. I think pictures should be added to social media maybe this location will start listening to the complaints that are given.

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  36. I don't know who monitors these comments. Hopefully it is the Blast Corporate office but I don't see where any comments have been addressed so I highly doubt it. A little advice: You really need to improve your Customer Service or you won't be in business too much longer!

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  37. HWY 59TH N. HUMBLE TEXAS 77338-I have called 3 separate times, this is now my fourth call to this gym, need to cancel my membership and all I want is information on what to do, no answer it rings and rings and then pick up and hang up. This place is a joke, should just close it down completely. Customer Service sucks, place is a mess filthy. At least when it was Bally's it was clean and customer service was good.

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  38. HWY 59TH N. HUMBLE TEXAS 77338-Now my 6th phone call, I can do this all day and keep posting bad comments on this gym. Hello anyone home???????????? People if you live in the Humble Texas area stay away from this gym.

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  39. Blast, Preston & Beltline, Dallas, Texas, so dirty, fitness machines old and half of them don't work. Just joined 24.....wow, what a difference!!

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  40. Blast Fitness gym in Houston at I-10 and Barker-Cypress is shutting down this Saturday 02-01-15 and no employee of Blast told us. We had to find out online. No letter in the mail or email to warn us. I can't continue using Blast now because of inconvenient locations. After reading the comments in this forum I guess it's an exercise in futility to try and get my money back. Blast sucks.

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    1. Oddly enough, Barker Cypress was open today.

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    2. Found out online did you? I can't find out anything. Sneakiest change I ever saw. I was trying to find out why I got a charge for a Gold's Gym Fee that matched my Blast Fitness fee. No notice at all ... just a charge to my account. RE: Barker Cypress or Blast in general.

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  41. I have been to both Blast, 59 Humble and N. Shepherd. Grandfathered in from Bally's. Both are filthy little gyms. Quit going to the one in Humble last month. No more pool or wet areas and filthy when they did work. N. Shepherd has always been a filthy little gym but it was close to home and cheap. Now its just cheap and dirty. Amazingly they can buy 15 TVs but no soap or pay for a decent cleaning person. This past month they can't figure out the temp. in the gym. I think the AC is broke. This past week the hot water is broke. Just down loaded the cancellation info from the broke ass blast web site. Its in the very fine print at the bottom of the page.

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  42. Blast off of Preston Road in Dallas Texas has a manager that is so rude and non professional of anyplace I have ever seen. The equipment is mostly broken down and bath areas are dirty. This male
    manager, I would like to give his name , but I want, needs to be fired, not helpful or friendly at all, just rude , no people skills !!!

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    1. Just found out today that Dallas Location on Preston is closing. Never received any notification. One of their trainers had to tell me. Of course I should have guessed after the pool area was closed, the bathrooms were never cleaned, and half the equipment has been removed the last couple of weeks. Ever since they took over the Bally's locations in this area all but this location and one other were still open and now there is just one and it is no where close to where I am. This location is really a dump. Wasn't like that when Bally's was in control

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  43. The Blast in San Antonio seemed like it had a pretty good deal. Unlimited use with babysitting for twenty bucks! I was very excited. The manager was great, he gave me a pass to try it out. However, after using the "kid's club" I will not be joining. Be warned: do not take your children here. As I dropped off my kids, the staff member would not look away from her cell phone long enough to acknowledge me, never mind watch any children. I later learn this staff member was Destini. This should have been enough to stop me. As I picked up my children, I was shocked to hear, "you little shit." Even more so to find that it came from the staff member! Who knows what goes on when parents are not around!

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