Schlotzskys Corporate Office Headquarters HQ

23 comments
Schlotzskys Corporate Office Headquarters HQ
301 Congress Avenue
Suite 1100
Austin, TX  78701
Corporate Phone Number: 1-512-236-3600
Customer Service Number: 1-800-846-2867
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23 comments:

  1. I would like to complain about the store in Richardson, TX on Coit Rd. I generally do not eat at this location as I have a Schlotzky's closer to my home, however, TWICE in the past few months I have stopped at the Coit location and it is so hot inside. No A/C. The last time the kind cashier said the unit was broken. Today it is over 75 degrees and inside the store it was sweltering. The same lady said the A/C was still not fixed. Whoever has the franchise better GET it fixed or there will be no customers.Summer is almost here!
    Nancy Winstead...3616 Arbuckle...Plano, TX 75075

    ReplyDelete
  2. COMPLAINT ON THE DELI IN NORTH LITTLE ROCK, ARK.....TODAY 05/15/2013 MY OFFICE CALLED IN A ORDER WHICH I WENT TO PICK UP...THE MANAGER WAS FAR FROM PROFESSIONAL...OBVIOUSLY A FEW EMPLOYEES CALLED IN AND BUSINESS WAS PICKING UP DUE TO IT BEING THE LUNCH HOUR...SHE WAS YELLING AT THE ONE POOR GUY WHO CAME IN TO WORK. SHE TOLD THEM TO QUIT TAKING CALL IN ORDERS, SHE WAS LOSING IT.
    BETTER CHECK ON THE PEOPLE YOU HAVE RUNNING YOUR STORES. CAN LOSE BUSINESS BECAUSE OF EMPLOYEES.

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  3. I AGREE THE STORE IN PHILADELPHIA IS THE WORST THE MANAGER ONLY SMILE UNTIL HE TAKE YOUR MONEY HE TALKS TO TO ONLY FEMALE IN THE STORE RUDE BEEN THERE 4XS I WONT BE GOING BACK EACH TIME THEY MESSED MY ORDER UP OR FORGOT SOMETHING THOSE $5 CARDS GO BUT SO FAR FOR THE CPNSTANY MIXUPS VERY INPROFESSOONAL AND THE MALE EMPLOYEE WAS WALKING AROUND EATING WHERE THE FOOD IS MADE THEN MADE A SANDWICH WITH THE SAME GLOVES , I ASKED WAS HE MAKING MY FOOD HE SAID YES I ASK TO CHANHE HIS GLOVES HE DID NOT SO I LEFT . JUST NASTY AND RUDE NO CUSTOMER SERVICE AT ALL

    ReplyDelete
    Replies
    1. Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
    2. But this site will publish our complaints.

      Delete
  4. The location in Farmington New Mexico is a location I DONT wish to go to again!! The "manager" was rude and talked about her staff and customers very loudly. I was trying to enjoy my lunch and she was yelling and arquing with a staff member. I did express how I felt to thr Baker who was kind. You lose business and staff acting like that. I will be calling and complaining as well.

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    Replies
    1. Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
  5. I'm not sure where to start. We visit your Cedar Hill Tx. location at least a couple of times a month, sometimes with another couple. This past Friday [ Valentines ] we had a less than pleasant dinning experience. We arrived before 7:00 and didn't finish our meal until after 8;30 due to the [ Valentines buy a pick 2 get a pick 2 free promotion ] traffic. As a business man I could not imagine running a promotion of this sort and on Valentines no less and not being sure you had enough staff to handle the crowd . The shift manager which by the way is the weakest of those I have encountered in my many visits was preparing the food and running the register in between times. He would take about three orders from a line that was sometimes ten deep and then run back to prepare food. Usually you have a couple of people running the counter and delivering the meals but not on Valentines! GOOD GRIEF!!! I would almost guarantee you lost more business than you took in due to people walking out between 7:00 and 8:30, and the only reason more drive thru business didn't leave was because they couldn't get out due to the curb blocking them in. You were out of several chips, you only had two drink cup sizes available ,you were out of crackers, and you only had two soup flavors left and this was only the obvious problems and all as early as 7:30 on a Friday night. Unbelieveable to me that a company of your size and experience would let a location that has the demographics that this location has end up short staffed during a Valentine promotion...By the way in spite of this debacle we will return but if something like this happens again????

    ReplyDelete
    Replies
    1. Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
  6. Aurora CO Abilene St.
    I eat at this store every so often, and it is usually quite good- WHEN I go inside and eat.
    The other day, we chose the drive-thru and 1st we notice the people ahead of us are told to pull forward and park- this is after them waiting a bit. Then we have to wait, and when the girl opens the window to hand us the bag, she is in mid-conversation with another employee. Didn't think much about it, and left. I looked inside to see 2 sandwiches which is what we ordered, so we drove home. I ordered a deluxe original, and the other was a regular original. Once opened, BOTH were burnt on the edges of the bread, there was very little everything in both, and were both the same size- NO deluxe. Also the reg. bread was wrong- ordered Wheat, got regular. Needless to say we did not want to get out and make the drive again- location is a little far, but we were in the area. Based on this experience we will not go there again. We literally and figuratively had bad tastes in our mouths afterward. Oh, the closer location to me in Denver (Yale St.) closed a few months back. Is this a dying business and these employees just don't care anymore?

    ReplyDelete
    Replies
    1. Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
  7. I am writing about my Schlozskys at Rockwell and NW Expressway in Oklahoma City. I really enjoy the staff. I always have the correct order rather in the store or drive thru. I have introduced many of my friends to my Schlotzskys. They are now fans!!
    Oh and my store offers Cinnabons. I can never resist..YUMMY! Cyndi R in OKC

    ReplyDelete
    Replies
    1. Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
  8. Pam Fletcher in DallasApril 11, 2014 at 6:17 PM

    I ordered a small sandwich tray online today and the price showed $29.99 on your website. When I get to the end of the order it automatically added $5.00 for delivery. I got a pop-up box that said only orders of $35.00 or more can be ordered online. I was ordering $34.99 worth of food. Are you serious? Just one penny short? Then I decided to just pick it up myself and save the delivery fee. I edited the order to show that. It again was showing a $5.00 delivery fee even on my take out order. Feeling frustrated, I called the Preston Rd location in Dallas and ordered by phone. The girl on the line said it would be $34.99. I explained that I was picking it up and what the website showed and she told me those were old prices. She said the corporate office hasn't updated the website in over a year because they still show them as having a Carvelle ice cream store in with them which was over a year ago. I suggest that you pay a little needed attention to your website where people who enjoy ordering online can get the current and correct information.

    ReplyDelete
    Replies
    1. Pam,

      Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
  9. re store 1423 Sidney Baker Kerrville Tx. Your store needs HELP.Quality of food
    is going down--down---.Angus beef/cheese today was terrible--last week edible
    today bad.Beef was tough,fatty, gristly,--not good.This shop in past was quite good
    beef was sliced paper thin ,now its thick-folded over-plop.no taste-not edible.What
    happened--new manager?? Don't believe I've seen any of working help twice in a
    row. THIS store 1358 really needsto regain it's quality-----or close up.
    Good Luck

    ReplyDelete
    Replies
    1. Thank you for your feedback. This website is not affiliated or monitored by anyone associated with Schlotzsky's. Please contact us at http://www.schlotzskys.com/contact-us/, or 800.846.2867, and we will be more than happy to address your concerns.

      Regards,

      Brenton
      Schlotzsky's Guest Relations

      Delete
  10. I'm complaining about the franchise in Paris, TX. On May 21, 2014, at 6:49pmI ordered a Cranberry/Apple/Pecan salad. After driving 40 minutes home, I discovered it didn't have apples or pecans in it. On my way back home at 08:30 am the next morning, I reported it to a man named William at the drive-thru, as they were opening up. I wasn't wanting a salad "for breakfast", so I told him I would come back. He took my receipt & marked on it. I still had a shortened receipt, so I let that issue go. Well, 9 days later, I still haven't had a chance (or remembered) to go by, or it wasn't at a good time. I called them back today (5-31-14) to remind them I was still planning to come back & get another salad, correctly made. Explained everything to first employee that answered the phone. Then put on hold without knowing why. Next employee was "Starr", I guess the manager. Explained the situation to her. Of course, she didn't find a record of this happening. She kept interrupting me, so I informed her she was. Did she have a pleasant tone, or quit interrupting me? Why, NO !! It got worse. She started interrupting me more, so I then informed her what she was STILL doing and told her I was angry now, that I wanted the Corporate office #. She said, "I don't have it." I told her I could wait for her to find out the number to call. Was place on hold about 4 minutes, then she came back on the phone & informed me there wasn't a number (she had a tone). I told her that was crazy to not have a number. She interrupted me again, I informed her she did it again, then she said "I'm ending this call now," & hung up on me. I called back to get her last name so I could report her to Corporate, she angrily said, "ma'am, I'm in the middle of serving lunch right now, you'll have to call back," and hung up on me! I called right back, she then angrily said her last name was Jeffries, and hung up on me again. WOW !! I'll have the last word on this, because no one deserves to be treated that way. She doesn't deserve to be working there, much less, as a manager. She has absolutely NO people skills. She could of handled the call quickly & professionally & I wouldn't be wasting my time venting & reporting her. So, if you go to Schlotsky's in Paris, TX, don't let Starr Jeffries help you at all. And yes, I copied/pasted this so not only is the public able to be warned about this incident, but I can now forward my complaint to Corporate.

    ReplyDelete
  11. In regards to the Scholtzskys located at 861 Virginia Ave
    Hapeville, GA 30354 - When my office wants to order food we go to the Schlotzskys website and click on the menu for this location. SEVERAL times I've gone to place the order and been told that this location doesn't have a menu online and that what we are looking at is a generic, corporate menu. If the Scholotzskys website is going to put a menu on their website then ALL locations should carry the sandwichs that are listed. It is SO annoying to get there and try to place the order only to have to call back to my office and try to scramble to change someones order.

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  12. 4717 Menaul Blvd Ne, Albuquerque, NM, US, 87110 · (505) 883-0609
    One word "RUDE" The male manager that has worked there for years is the worst of the worst! Can't say much for the female bleached blone tacky lady who drives a black car. She too is very rude to all customers and employees!
    This is a shame on corporate as they continue to allow these people to work there! My daughter and I were there today and I asked him why he was so rude not just today, but always and he responded stating he gets great reviews on the website but reading them was just simply the other way around "TERRIBLE"! WOW!

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  13. i ate at scholtzskys in greenville sc the bread was good but amount of items on the sandwich was rediculsuly small a slice of tomato you could see through will not go again akr

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  14. The Scholtzskys in Cedar Hill, TX has terrible service. I've been there several times and although the food is good, the employees seem to have more important things to do than wait on customers. I've gone there for the last time.

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  15. I have been to our local Schlotzskys twice in the last two months and both times service was good, food was good (and I am very picky) manager was polite and I enjoyed my visit to the Leon Springs, Tx. Schlotzskys.

    ReplyDelete

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