MINI USA Corporate Office Headquarters HQ

64 comments
MINI USA Corporate Office Headquarters HQ
BMW of North America
300 Chestnut Ridge Rd.
Woodcliff Lake, New Jersey USA
Corporate Phone Number: 1-201-307-4000
Fax Number: 1-201-307-0880
Customer Service: 1-866-275-6464




SHARE:
Next PostNewer Post Previous PostOlder Post Home

64 comments:

  1. I am upset because I was told today that my timing chain was broken on my 2010 mini cooper hardtop. It will cost at least $2,500 to fix and the car only has 53,000 miles on it. I was told it was probably defective and not anything I did. Needless to say, I am not happy and I am looking for a new car that is not a mini. I have owned two BMWs before and never had this type of problem before 100,000 miles. I have many friends with minis and I have relayed thisissue to them.

    ReplyDelete
    Replies
    1. This is not encouraging! I was searching the Mini website to contact my regional office because my 2009 timing chain is broken and my car has less than 40,000 miles. The dealership quoted me a repair price of $3600 although I showed them the Mini Technical Advisory that clearly stated that its a problem part. It may be time to move on from Mini and tell others to stay away.

      Delete
    2. My First Brand New Car I Bought My 2014 MIni Paceman All4 4848 Miles And The Clear Coat Is Off And Rusting The Manager In Allentown ToLd Me It Was A Defect The The Mini Usa Rep Came After Driving 3 More HoursTo Be Told ITs" Road Rash" And Isn't going To Be Fixed Wtf Stay Away From Mini!!!

      Delete
    3. I am completely disgusted with Mini and their excuses. I will tell everyone I know how bad my experience has been.

      Delete
    4. I too had a 2010 Mini Cooper with 72k miles that died going 70 mph on I95. Without warning it rapidly downshifted and is now history. It did not jump timing and a German car specialty shop could not determine the cause without a complete dismantle. I did not tow it to my local Mini dealer as I've had two very disappointing service experiences with them. They told me Mini engines are not built for over 100k miles. One reason is the pistons are built in 2 parts and have been known to break apart = party's over. After a 4 hour diagnosis, they determined it was too risky to try a rebuild and that it needed either a used or new engine. However, that would have cost more than the car is worth; $7k and $9k respectively. Mini wanted a lot more. So, I traded the car to this shop as they also sold preowned and pristine BMWs and Benz's. They actually gave me a reasonable trade value as they are trying to sell it to someone who wants to rebuild the engine for themselves as it was not worth to do it at retail. The Mini dealer would not give me anything in trade.

      Bottom line: OK to lease a Mini but don't buy one if you will keep your car for the long haul. BTW, I had a C Class 230k I ran to 150k and an ML320 I also ran to 150k with only expected repairs.

      I am in the process to writing to the Mini Corp in Woodcliff Lake, NJ and I have a name.

      Delete
  2. I have a 2009 mini clubman S with 86,000 miles on it and have just been told the engine is blown and will cost $7600 to replace!!!!!

    ReplyDelete
  3. I have a 2009 Mini Cooper S with 60,000 miles & was informed that I may possibly need a new engine which could cost appx $8000

    ReplyDelete
    Replies
    1. I'm in the same boat...the car is pristine...but the engine blew without a hint of overheating or anything.

      Delete
    2. Mine just did the same thing. 2009 cooper S., 60,000 miles. Just turned off while I was driving. Timing chain replaced in 2012. They told me the vacuum pump failed cause I was low on oil and then the timing chain broke so it is not covered. No low oil light or engine light. It was driving fine. They told me around $10,000 to replace, but they were going to ask Mini for some assistance for me.

      This is a bunch of bull. Clearly there is something wrong with these engines. I just replaced the thermostat and gaskets.

      I am,in St. Louis, MO. How did you guys resolve this? I am seeking a lawyer to help me.

      Delete
    3. Same issues, including broken thermostat, timing chain, and now the engine. 2009 Mini Clubman S. I am going to file in small claims.

      Delete
  4. Im 140 miles away from a mini service center with a timing chain or belt issue. Called mini headquarters because I cant afford the toe expence. I was told to borrow a toe truck to get the car to the service center. And borrow a car to get to work. So really I didnt need to buy a mini, just borrow one. Mini sould put this in all other cars owners manuals, because we will not need to buy any more minis, when we can borrow a car from a neighor. This will be one of minis new sales pitches, dont buy a mini, borrow your buddys car. And you will not have to borrow a toe truck either.

    ReplyDelete
  5. 34,605 mi 2010 CooperS…timing chain replacement $1,900….
    29,457 heat shield, clogged ports etc, 2 weeks after warrant expired $982.
    Contacted Mini customer service..Received a phone call from" Cameron"
    He left a message for me to call.. Just made my 4th attempt to contact
    "Cameron" Some customer service!!

    ReplyDelete
  6. mini cooper is horrible! bad customer service! I'm going to mercedes

    ReplyDelete
    Replies
    1. I owned a Benz & a MINI. I've to be honest that the MINI customer svc is SUCKS. This include their phone automated system where representative never care to take into serious. They couldn't even get their phone system problem fix, the problem has been exist for over 3 months. You won't have such problem with Benz!!! Reputation does matter to MB!

      Delete
  7. Third e-mail re this complaint and no response.
    Bluetooth is very dangerous in my 2014 Mini. Cannot initiate outgoing calls by voice or other means without playing with with the dial system on the dash or with phone. In order to initiate outgoing call one must, or should, get off the road, dial number and when connected can then return to road. Not only is this distracting but very dangerous. What can be done to rectify with out spending a great deal of money for a new Bluetooth?


    ReplyDelete
  8. Issue a full recall BMW/MINI for the faulty timing chains and stand by the junk you sell. Corporate con artists, that's all you are.

    ReplyDelete
  9. Hello I want the executives at Mini Cooper to know that the Mini dealership in Dallas Texas has pissed me off! I had a confirmed appointment on saturday August 9, 2014 at :6200 Lemmon Avenue Dallas, Texas at 11:30 am. I was there at the dealership at 11:15 am. I was initially told the service would take 1 hr 30min.. Then I was told 2hrs. 2hrs turned into 3 hrs and 25 minutes
    Again I had a confirmed appt at 11:30. I was the only African American in the dealership and saw other white clients come in after me and get their cars serviced before me and leave. I tried to be patient but asked when my car would be ready. I was told that they couldn't find the car. Finally they found the car but now couldn't find the keys sonI wait another 15 minutes while they run around trying to find my car keys. I think this was a case of me being an African American woman of the dealership taken other white clients before me even though I had an appointment. I will never ever take my car back to that dealership again or ever buy another BMW product. The business was poorly handled!.

    ReplyDelete
    Replies
    1. Wow... are you really serious? Because some white folks that came in for an oil change got done before your timing belt was done, it had to be race thing huh. This is exactly why people that throw out the race card are disregarded now without looking at the real reason, be it racially motivated or not. It is now 2015, almost 16.... 90% of people couldn't care if you were white, black, yellow, or polka dotted. It's the personality you carry with yourself that people see. Angry black woman personality isn't a very attractive one... just as an fyi.

      Delete
  10. My new 2015 Mini S convertble automatic has a pinch point issue when the chrome lever is operated.

    ReplyDelete
  11. I just bought my 2014 Mini in June and have had nothing but problems with the tires and warning lights, they go on when there is no problem

    ReplyDelete
    Replies
    1. I suggest you get it working and sell it or lease it for something else to get away from the upside down loan. I'm in the process of trying to figure out how to get rid of mine. It went downhill very fast with no warning and no end in sight. I actually asked a Mini race guy what I should do and he suggested I buy a Toyota. I'm extremely disheartened by the whole thing. And its unfortunate to say but I also wouldn't take the mechanics word for anything. Go to a shop you trust that gives free diagnostics before paying those guys $200 for something that isn't actually broken.

      Delete
  12. I purchased a used mini cooper convertible 2006 2 years ago with 70,000.00 miles, one owner. In the first year the clutch went out (in the middle of now where) and it took me 4 weeks to find someone that could work on it (thankfully I was staying with a family member and self employed so I would work while away from home) and get back home which was three states away - oh and it was $2100.00. Six months later the transmission went out which took the new clutch out and now it is another 6800.00 to fix. I only owe 9,000.00 on it. Thought I would get a simple car - to and from work that I could afford the payments on. Now I have to decide if I want the repo guy to take it because I can't afford the payment, insurance and repairs. Never, Never again will I every purchase BMW or recommend the. Very unfortunate experience I have had with this company and absolutely no help from corporation when calling them. They did tell me I could have it towed 400miles to a dealership, how nice of them.

    ReplyDelete
  13. My partner and I both have Mini Coopers. We own a 2007 Cooper S and a 2009 JCW. The latter was purchased from the Cincinnati Mini dealership directly. Both were purchased in October 2013. In the course of 1 year we have replaced the timing assembly on the 2007 twice. We replaced cupped tires for $800 on the JCW, sold to us as part of the “race-like” ride. Ralph Schomp Mini in Denver misdiagnosed a faulty intake hose for a busted turbo and gave us an estimated $2700+ to fix it as well as charging over $200 to give the wrong diagnosis. We were astounded at that price considering an upgraded Turbo and replacement kit with piping and all are sold for less than your maintenance shop quoted me. I thank God we made it back to Ohio safely considering the intake manifold was cracking at the connection and separating from the turbo with every mile. They were nice guys but they went for the most expensive option as a problem and got it wrong. We thought it would be easier to go to Cincinnati Mini and get the manifold alone. They quoted $599 for the part not including taxes or labor. This is ridiculous. We‘ve looked on sites that sell OEM parts and the cost of this part is less than $200.
    We’ve had the most problems with the JCW which we bought directly from Cincinnati Mini. We went back to Cincinnati Mini looking for a lease option in order to get out of the unreliable vehicles we have and into something better. Sight unseen the combined trade-in value for both cars was over 17,000 at various other dealerships like AutoNation, Voss and Carmax. Cincinnati offered us $13,000 for both. I was so insulted I walked out of the dealership. The JCW alone was sold to us at over $20,000 and in 365 days the same people offer us half the value?! Does that seem right? We didn’t think so. Our 2003 Infiniti G35 runs better with 120,000 miles and all original parts, than our Minis and that’s a shame. To add injury to injury we recommended a cousin purchase a Mini before we knew the full weight of the situation and now he’s dealing with the same kinds of issues. We can never recommend these vehicles to anyone in good conscience.
    Despite how fun these vehicles are to drive, that enjoyment is tremendously outweighed by overpriced maintenance, inaccurate maintenance personnel in more than one state, gremlins in the engine workmanship, and sales people that insult intelligence with a smile. It has cost us more to fix the knocking, pings, check engine lights, etc. in these cars than paying just to own them. We’ve missed job interviews and important appointments as a result of these vehicles. The Mini reliability is truly appalling. This has been the worst car experience we’ve had to date. As the producer of these vehicles you deserve to know how your product and personnel are representing your Mini brand.

    ReplyDelete
  14. I've replaced the clutch in my 2008 mini twice. The last time I had it in I got it home to find it was overheating. I called and was told not to drive I had it towed in only to be told there was nothing they could find wrong. They delivered it back to me at my office and said it was fine and never overheated for them. It got so hot the coolant lid blew off on several occasions. Long story short... this happened a total of three times within three weeks everytime having to be towed in. They bled the lines and told me it was fixed. Now, the car is in their shop again and they are saying the have to replace head gasket and seals. They are going to cut me a "deal" though and instead of charging me $3,000.00 they are only charging $1,000.00. What recourse do I have?

    ReplyDelete
  15. IF YOU ARE THINKING OF BUYING A MINI COOPER DO NOT. THERE IS ALOT OF LIP SERVICE WHICH BOILS DOWN TO BS AND MORE BS. SERVICE IS HORRIBLE HORRIBLE HORRIBLE. I CAN'T TELL YOU ENOUGH HORROR STORIES ABOUT MINI COOPERS. THEY ARE SUB STANDARD IN TODAYS AUTOMOBILE MARKET. BUYER BE WARE......

    ReplyDelete
  16. We purchased a Mini Cooper Roadster in June 2013 from Mini of South Atlanta at the Union City, Georgia location. My issue is this; we took our mini this month, Feb. 2015 to another dealer to trade it in. After the dealer doing the trade-in appraisal ran a Carfaxs report there had been an accident (1) reported along with a police report filed 2 months AFTER we took delivery of the car. My insurance company had no record of this accident or any other accidents in their databases on our Mini. Unfortunately for us the dealer who appraised the car most likely discounted the trade-In value due to this situation. The local Mini Dealership has not responded to my requests for information and I have filed a complaint with Mini Corporate who has basically pushed the responsibility back on the local dealership as they are 'Independently Owned' (their words). Based on my discussion with Customer Service at Mini Corporate, I am not confident that Mini of South Atlanta, Georgia will come clean and reimburse us for the depreciated value of a 2012 Mini Trade-In with a 'surprise' accident reported 2 months post delivery to the customer, you might want to avoid giving your business to this dealership and any local affiliated dealerships as well.

    ReplyDelete
  17. My son purchased a 2007 Mini Cooper S which has less then 60,000 miles on it and Timing chain is broken. I have emailed and been in contact with Corp and someone was calling me back 3 months ago and never did. I had to call a dealership 75 miles away to fix it and because the local BMW dealership refused to fix it. This is company is ridiculous! Estimate for repairs start at 2500.00!

    ReplyDelete
  18. the drains for my sunroof plugged up filling my frame with water, which submerged my elec. system in water which blew out my whole system now towne mini says it will cost $1628.00 to repair .. clogged drains is my fault?? I need a lawyer pronto..

    ReplyDelete
  19. Purchased 2008 Mini Clubman on May 2012 with 35, 000 miles
    • June 27, 2012 – 1st Repair of FAULTY T-STAT Housing Repair $380.00
    • Jan 30, 2013 – Torx Bolt, Chain Tensioner $812.00
    • Jan 30, 2013 – Replaced Turbo oil return feed line. $512.00
    • November 27, 2013 – Heat Shield replaced – Warranty $855.00
    • November 27, 2013 – Replace Coolant Pump - $500.00
    • November 10, 2014 – Replacement of Door panel because it was falling apart. 146.32.
    • January 15, 2015 – Replacement of Blower motor $575.00.
    • March 2, 2015 - Head Gasket was replaced on the advice of Mini Dealer ship but actual repairs were performed at a repair shop close to my job. $ 168.00
    • June 19, 2015 – 2ND T-STAT Housing Repair $400.00
    Recently, I was advised by the service rep my car required a water pump. BEFORE, authorizing the installation I asked if this had been repaired before. The service rep stated NO it had not, I went home and checked through my receipts and indeed it had been replaced before. I physically went to the dealership with both invoices and showed them to the rep and he stated he did not look back farther than a specific date because there is only a two year warranty on BMW parts. HOWEVER, that is not what I asked him prior to authorizing the installation. I ASKED him to look at the repair history to see if the pump had been replaced before. I want my money back, I have no proof at this point the pump was even bad. The car is junk and I am NOT purchasing another MINI.

    ReplyDelete
    Replies
    1. I wish I had gone to this site first.... 2009 mini cooper two engines replaced now waiting on a conversion package for the timing chain that continues to malfunction.

      Delete
  20. I own a 2008 Convertible Mini Cooper which I purchased from Fields Mini of Orlando, FL (Winter Park). I brought my car in for various reasons back in April. One of them was the red light for the airbag was constantly on. They advised me that it needed to be replaced and that the cost would be approx. $1,200. I asked why the high cost. They advised me that they would have to replace the entire front passenger seat/detection mat. At that time, I did not have the money for the repair and asked them if this was AT all a SAFETY ISSUE. They advised me NO. Since then, I have learned that there has in fact been a recall for the airbag of my mini cooper. For the past four months I have been going back and forth with the Fields Mini dealership and the Mini corporate office. They advised me 'we are waiting for the parts." Recently on television we were advised by the NHTSA (Mark Rosekind) that this issue MUST be fixed, especially for those living in FLorida as the heat and humidity can increase the chances of the airbags exploding even more. The NHTSA also stated that the parts WERE IN and that customers should contact their dealerships to make the repairs Immediately! I received a letter over a month ago from Mini Corporate office confirming that my car IS PART OF THIS RECALL. and they were not ready to made the repairs. After watching the news program about the seriousness of this and being told to get the repair done immediately, I contacted (AGAIN) FIelds Mini. I left a message for their manager Larry Taylor to contact me asap. I was told he would call me today (Friday, July 17th.) I was contacted today by his service manager, Garrett who again told me they did not have the parts. First of all, I am deeply annoyed that the general manager of Fields Mini did not have the courtesy to call me himself. I was advised that he is 'new' to the company and asked his service manager to call me. I did not want to speak with him as he has given me the runaround several times in the past four months and did again today. I want to know WHEN my airbag will be repaired. THIS IS A MAJOR SAFETY ISSUE. When asked the service manager, is it safe to have a passenger drive in my car, he said, "I cannot say". He said driving my car would not affect me as the driver... but the NHTSA has advised those with this problem NOT to drive their vehicles. Please advise ASAP, when my car will be repaired. I am sick of getting the runaround from both the dealership and the corporate office. My husband and I have been good customers of Fields, have purchased my Mini Cooper and HIs BMW from them in the past. On a side note, my husband's BMW was also part of a recent airbag recall and it was fixed with no wait or problems whatsoever. Kindly respond at your earliest convenience.

    ReplyDelete
  21. Hi...I purchased a new 2003 MINI in December 2002. The car has had nothing but major problems. It has been garaged and pampered and has only 47,000 miles on it! I took it to the dealership in Sacramento CA last month (June 2015) and was told that the rough engine noise was caused by bad valves and I needed a valve job to the tune of $2,700.00. That was about six weeks ago. This weekend my MINI stalled out on me and would not go in reverse/drive, etc. I had to have it towed to the dealership because I thought the problem may have been related to the recent valve job work. Unfortunately, I was told that my car needed a new transmission to the tune of: $8,900!!! The car's value is only worth between $5,000-6,500!!! So I had it towed to another third party repair shop. The gave me some options and suggested a rebuilt transmission with a one year warranty. The total price would set me back about $5,000. I said go ahead and do the work, as I do not trust the dealership and can't wait to get this car running again and trade it it the end of the year for something reliable. I called MINI Corporate and spoke to two people...the last person said "Sorry, your car is too old, there is nothing we can do for you...is there anything else I can help you with?"!!!!! Are they serious!!! This car has been the worst experience EVER! It doesn't pay to be a loyal customer for 13 years! MINI has also been named in a class action suit relating to the CVT transmissions. Unfortunately, the suit was settled last year and can't participate it recouping any of my expenses. DO NOT BUY A MINI COOPER! Beware!

    ReplyDelete
  22. I wish I had seen this site before I bought my 2011 S Mini too. I have 20546 miles on it and took it in for 20K service. They told me I had a leak at the at the oil filter unit. I was quoted $1000 for the work. When I went to pick the car up it was $1486. There was a $500 charge for doing a 20K mile check which included flushing the brake system bringing at total of $1944.94. I asked why it was leaking so soon and the service manager told me I didn't drive it enough. No one said I had to drive the minimum mileage to prevent problems. When I went to pick up the car in the lot, who ever drove it there was small. The seat was pushed forward, the steering wheel lowered, all the mirrors were set for smaller person and all the programs for trip mileage, mpg driven was reset back to 0. Had a problem trying to get in the car because the room between cars was also fit for a smaller person. That story about not driving enough miles is all smoke and mirrors trying to hide engineering screw up's. I will put my Mini up for sale and will never recommend Mini to anyone. After seeing some of the problems described above I'm glad I decided to sell it while it still runs and looks good. God help the next guy.

    ReplyDelete
  23. I've replaced my timing chain and tensioner 3 times on my 2007 Mini CooperS which had the "Cold start rattle" problem from the get-go. The car only has 64k on it. This past fall the valves broke, which required replacing the entire head for $7,500, which is beyond ridiculous. Now just a few months later I have the engine light on, and it's running poorly (miss-firing). I'm guessing the head or valves went again... I was stupidly contemplating replacing it with a new 4 door model. Forget that!

    I'm off to find a different brand car, one that the manufacturer supports the product. Mini USA has been TERRIBLE, and the 2 Mini dealerships on LI that I deal with both are horrible. I've got a Range Rover, 2 Audi's, and a Ford truck all with over 100k on them, none have had any major work done to them, and all are running perfect.

    I'm going back to Audi to find another car, or maybe even a new Ford truck. Anyone want this mini piece of junk? CHEAP!!

    ReplyDelete
  24. First of all, I'm astonished at the number of complaints on this site. I can't believe that Mini Cooper doesn't step up to the plate and take ownership of these numerous faulty issues with their vehicles. I have a 2005 Mini Cooper S convertible and have owned it since 2006. It has 68,000 miles on it, started jerking while upshifting, and now I'm told after a 45-minute check that it needs a new transmission...$10,580!!!!! After doing some research, I find that there has been a class action lawsuit and settlement on the CVT transmission that I have in my car. After bringing this to corporate's attention, they said that the only thing they can offer is a 25% discount on parts and labor. What a joke! They also told me that there is no record of my car ever being serviced at the Mini service department in Grand Rapids, MI. That's interesting since I moved to Michigan from Chicago in 2008 and have had it serviced there and only there since then. I have my own documentation since they aren't adept at keeping their own. I've had a really hard time swallowing the disrespectful response from the customer service team at Mini Corporate. I will NEVER purchase another Mini Cooper again and will inform my friends and family of this incredibly unfortunate event. A well-documented faulty transmission that is a huge safety issue and Mini can't step up to their very grandiose platform that they've built of themselves to be this caring car company. What does it take to get a RECALL????!!!!!! Death?

    ReplyDelete
  25. I hope MINI of USA takes the time to read this. I plan on making a phone call to see where it goes.

    So here's the thing, hopefully cut & dry as possible. I own a 2011 Cooper JCW. I bought it through the dealer, CPO, in May 18, 2014. My car has had way too many problems for the issues to be normal. However, I will say warranty has covered them all. Here's a small list just so you know what to expect:

    *Brakes squeal since day one, even when brand new.
    *Water pump broken & replace TWICE in a 60 DAY PERIOD. Warranty covered.
    *clutch, flywheel, & everything in between the Trans & engine were replaced, including the cup, the seals, the fork, etc. my Trans was leaking & could have failed. STRICTLY BECAUSE OF THE CIRCUMSTANCE WITH THE THROWOUT BEARING, it was covered under warranty. Otherwise, est cost was $1200 for flywheel.
    *clutch operating in a squeaky manner. Warranty covered.
    *problems with friction wheel. Warranty covered.
    *crankcase vent system leaking. The diaphragm split & was leaking air. Included replacement of valve cover. Warranty covered. Is the original not reusable?

    With the exception of the brakes, the above happened between the period of 35,690 miles to 39,587 miles.

    *battery failed after only 4 years of use. I was thrown off by the situation because I mistook the situation & thought the car developed electrical problems. I took it in. End cost with diagnosis & a small discount, $346.00. Sad thing, I've been told battery replacement needs reprogram. Unfortunate.
    *took the car in for routine maintenance, oil change & sparkplugs. About 44,600 miles. Was informed my oil pan gasket is failing. CPO Warranty covered. Est cost if I was charged, $500-$700. To change oil pan gasket.... REALLY?

    Car currently sits just over 45,000 miles.
    My huge concerning questions are:
    MINI of USA, what can be expected to fail in the upcoming future? Why are your products like this?
    Here is a statement, then a question to go with. I hope I hear a response: I have called and complained about my car to the dealer where I purchased the car, here in Mini of San Diego. The service advisor, not saying names until contacted, has said, "if you don't see a check engine light, the car is fine. If we cannot duplicate the issue, the car is fine. It's safe to drive it around." Keep in mind, this was my only mode of transportation. I like my vehicles to last a long while. I also have an ear for faulty BS occurring in the car. I will take in the car when I feel it is not operating correctly. Waiting for a CEL to come on is sad. If I can hear an issue such as ringing, high frequency whining noises, rattling, or anything, there is indeed an issue. The question that follows: while my 2011 jcw CPO automobile was under powertrain warranty, I would hear this problem occur intermittently. I can't duplicate it, but it occurs when it wants during moderate acceleration, such as getting on the freeway. The engine stops accelerating, makes these rattle noises, like something breaking and dropping and more concerning noises. The noise is similar to the scene in the Fast & Furious original movie where Paul Walker drives his green eclipse & it fails on him at the end of the race in the early part of the movie. Now that my car has exited powertrain warranty, I have reason to be concerned that this issue may not be resolved in the CPO warranty. Worst yet, once CPO expires, and this issue hasn't been addressed, what then??
    Please explain how this works.

    One last question. With all of these problems occurring, should i expect them to repeat around the 70-80K mile mark?
    I am skeptical about the quality of my particular car, as I have had issues with it since I took delivery of it on May 2014, which most of have started since February 2015 & counting.

    Thanks.
    Aaron

    ReplyDelete
  26. I HAVE A 2012 I AM IN THE SAME BOAT NO PROBLEMS YET...... BUT HAVE AUTO TRANNY SO I CANNOT GIVE CAR AWAY BOUGHT NEW 28000 OWE 11000 CANNOT EVEN GET AN OFFER DUE TO ALL THE ABOVE MENTIONED PROBLEMS. I HAVE PARKED MINE I AM GOING TO HIRE AN ATTORNEY AND ALSO GOING TO ACTIVELY PURSUE GETTING SOMEONE TO DO A PIECE ON 20/20 60 MINUTES SOMEONE LIKE THAT. YOU KNOW THAT WITH ALL THE MEDIA OUT THERE SOMEONE WOULD LOVE TO BREAK THIS BIG RIPOFF SCHEME. LET MINI FEEL THE FINANCIAL BITE MY MISSION IS TO SEE THEM HELD ACCOUNTABLE FOR THE PRODUCT THAT THEY HAVE FRAUDULENTLY PORTRAYED TO THE PUBLIC..THE FEDERAL GOVERNMENT SHOULD ALSO GET INVOLVED WITH THIS FRAUD. I AM ON A MISSION AND THERE IS DEFINITELY STRENGTH IN NUMBERS. LETS ALL BAN TOGETHER TO GET SOMETHING DONE.

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
    2. Owner of a 2015 Cooper S hardtop. No problems yet (23,000 miles) but .... last year NHTSA forced MINI/BMW to have 3 different recalls. I received a letter last year telling me about the recalls: when I went to my dealership, Momentum MINI in Houston, they told me they don't have the parts (!?) yet and they will contact me when they do. A month ago, when I contacted MINI for the recalls to be performed they told me my VIN didn't show any recalls on the car: when I pressed they told me the work for the recalls has already been performed!!!
      I am in the process of contacting the top executives at MINI and start writing to BBB, NHTSA, any other consumer protection agency, and yes, retain a lawyer if necessary. I agree completely: our power is in our numbers.
      Anybody who has similar problems can contact me at ssaileanu@gmail.com

      Delete
    3. Owner of a 2015 Cooper S hardtop. No problems yet (23,000 miles) but .... last year NHTSA forced MINI/BMW to have 3 different recalls. I received a letter last year telling me about the recalls: when I went to my dealership, Momentum MINI in Houston, they told me they don't have the parts (!?) yet and they will contact me when they do. A month ago, when I contacted MINI for the recalls to be performed they told me my VIN didn't show any recalls on the car: when I pressed they told me the work for the recalls has already been performed!!!
      I am in the process of contacting the top executives at MINI and start writing to BBB, NHTSA, any other consumer protection agency, and yes, retain a lawyer if necessary. I agree completely: our power is in our numbers.
      Anybody who has similar problems can contact me at ssaileanu@gmail.com

      Delete
  27. Why send an invitation to view the new Mini Clubman that you have to rsvp for, then have the MINIUSA.com/ReinventedLA page not exist?? Wasting my time and enthusiasm.

    ReplyDelete
  28. I am in the same boat myself. I have a 2009 Mini Hardtop with 62k miles. My car broke down over the weekend and I did manage to get it home and to the dealership. They first said the timing chain was stretched along with a bad o2 sensor. I was quoted 2100 for the work. I called them today to check on the progress and service manager basically told me I should either think about replacing the whole engine or trading it in for a new Mini. I then pushed the issue asking him if he thinks it's common to have a car have this kind of major issue. He gave me the default answer of 'every car is different" and definitely sounded uncomfortable when I applied a little common sense to his recommendations. He didn't have a good response. I am mad as hell and will also be pursuing every avenue I can find because this isn't right at all. Minis are not the cheapest cars and the fact SO many people have had this same experience is absolutely insane.

    ReplyDelete
  29. I'm in the same boat with everyone else. I have an 09 mini with around 63K on it. My timing chain went last month and had $2200 in repairs made. I was then informed that my repairs were only a short term solution and I should consider replacing the engine in a year or so. The cost of a new engine would be around 7500 which is more than the car is worth. After much fighting with Mini they did make me an offer to pay for half of a new engine, but that still puts my cost at over 5K in a car that is worth maybe 7K. I did find a pending class action suit that is currently waiting judge approval right now. According to the document I would get ALOT more in the settlement vs taking Mini's offer. At the same time, if I were to take Mini's offer then I no longer qualify for the pending settlement. The gamble is do I ride it out on an engine that could go boom before that day comes or do I just cut my losses and off the car now and find something that is at least safe and reliable. The problem I'm running into is that I got to the manager of the "Customer Advocate" team and when I asked for further escalation they said there is no more escalation. The regional managers don't talk to customers and any decisions they make are final. I intend on trying to dig deeper but a company whose management dictates policy but won't give their customers the time of day is just horrible.

    ReplyDelete
  30. Wow! Good to know before buying especially when they come across so caring. Good to read reviews

    ReplyDelete
  31. Our Mini developed a faulty trunk switch. It would open any time it felt like it (while you were driving, when you shut the car door, when you were standing there looking at it, when you were watching TV in your house, etc.). The dealership said it was caused by water intrusion and refused to cover it under warranty. They finally did cover it using our "one time, good will" opportunity. (Sort of like a "Get Out of Jail Free" card). I tried, to no avail, to get this reversed and covered under warranty because I have a feeling we may need another "on time, good will" gesture from Mini. Since this car had never been in a flood, driven in the rain with the top or windows down, been in a hurricane or windstorm, and was in a garage 90% of it's life, I assume you should try to avoid driving them in the rain, taking them through a car wash, or maybe even having them out in a heavy fog. Additionally, this trunk switch thing happened with our first Mini, followed by a complete electrical system meltdown so bad that the dealer couldn't fix it and had to give us a whole new Mini. I'm just wondering how many other Mini owners out there have had this trunk switch problem and if Mini is just trying to avoid a recall. Bill

    ReplyDelete
    Replies
    1. Thers a lawsuit against mini because of timing chain issues.

      Delete
    2. On September 25, 2015 I had to take my 2009 mini cooper hard top to the dealer for the same reason the timing chain was broken. They charged us $1948.95 out of $2,457.53 and this is because my husband argue about warranty for maufactured defect, we got the run around and finally they discounted $508.58 and now guess what after a few weeks. Just today March 17, 2016 I had to take my 2009 mini cooper to the dealer because the engine light kept coming on. Our service advisor told us it could be the gas cap which was setting it on. We bought the cap and it still continued my husband tried several times to make contact and they would not respond or return his call. I finally made contact after a few more weeks of trying and this was the reply from Mr. Meyers stating they were swamped with work. Now, to let you know he just explained to my husband that the head gaskets are leaking oil and that's why the engine light stays on. He mentioned that this is appearing on all older models like ours 2010 or later (2009). So, they are aware of the existing defect and want to charge us $5,000.00 to disassemble the engine and fix what they have and are aware is happening to these models. With this being said they continue to sell the cars as is without taking action. My car has 86,000 miles. I also, would appreciated it you can share the name of the person you are about to contact so we can do the same. We don't see paying that much money for something they are well aware of.

      Delete
    3. I had the same problem with the trunk switch on my 2009 mini convertible. I had it repaired today. It sounds like it is a known problem but it still cost me $335.00 for a new Button Assembly. If it is a known problem, design issue, then they should fix it for free.

      Delete
  32. The Mini Dealership I bought NEW 2015 Cooper are BULLIES! Window tint (included with purchase) was applied at '2nd Date' by dealership's 3rd party who hires smelly, homeless, joneZing for a fix, drug addicts. New interior was damaged & I was charged extra $$. Complaining turned Dealership Service Dept into viciously rude jerks. Contacted 866-275-6464, ASK MINI. They supposedly smoothed things over and arranged appointment for car to be restored & $$ erroneously charged to be refunded. I went to 2nd appt & dealership VICIOUSLY RETALIATED! Claiming a mechanical door dropped & crushed roof. Suspiciously, car was dirtier, several paint scratches, dents, & Antenna was pulled off roof. Appeared intentionally VANDALIZED! Local police won't take CRIME Report saying; "Dealership will deny damage as intentional, so NO CRIME can be reported." Dealership also demanded I provide a Credit Card to PAY for repair of DAMAGES & a rental car?! This was less than a week before Christmas! I was shocked, stressed, & crying due to diagnosis of POST TRAUMATIC STRESS DISORDER. Dealership Service Mgr seemed to find my humiliating, embarrassing breakdown funny enough to laugh in my face when I informed him I don't have any credit cards?! Worse, dealership is more than 200 miles away! Again, I called ASK MINI to report the additional trouble they set up and arranged with Dealership. MINI USA then claimed to arrange with GM a car EXCHANGE & a $500 draft for cost of Vehicle Registration. (I recorded phone calls between myself and the CORPORATE Motoring Advisors out of necessity to protect myself!) Dealership's GM sent TEXT MESSAGES confirming details of Corporate Arrangement. Day before I'm going back to Dealership I get TEXT MESSAGE from GM "I'm no longer with company" & "The new GM is aware of our arrangement" I called new GM who tells me I'm dumb to for believing former GM & if I bother him for any reason; "You are gonna pay!!" What the heck does that mean? Is my 25k investment a target for more retaliation? Do they intend to take me out back to beat the crap out of me? How can Mini USA Corporation, it's dealerships, it's representatives GET AWAY with such blatant acts of threat and hostility? The dealership refuses to honor "BOOT TO BONNET" Service printed on MSRP. My new Cooper is damaged, smelly, UNSAFE, and is extremely humiliating to drive. MINI USA Motoring Advisors 866-275-6464 are actually BMW FINANCIAL. They act politely, APOLOGIZE, then act like their job is done. MINI USA is a CORRUPT company who ADVERTISES in Box Office movies, e.g., Poltergeist, Pixels, then ignores/endorses the dealership's CRIMINAL antics. I AM DISABLED, on a fixed income, I DON'T DESERVE TO BE THREATENED, BULLIED, & HAVE MY COOPER DAMAGED AT/BY THE DEALERSHIP! DISABILITY doesn't equate being dumb! I fell in love with the Cooper, at time of purchase, it doesn't mean my wallet can be theived every time I return to the dealership! Now, anytime I have to drive (less than 7k miles) I'm forced to be embarrassed by it's ugly, diminished appearance! MINI Dealerships REFUSE to align with any ADVERTISING, POLICY, and obviously 'BLOW OFF' Mini USA Corporate. More people need to know this little car company is a new genre of old style antics - BULLYING monsters who RETALIATE, EXTORT, COMMIT FRAUD, THREATEN, DISCRIMINATE, & willfully destroy any Customer's property! If only I was a lot younger & healthier I'd fight FIRE WITH FIRE!!

    ReplyDelete
  33. I've just come from a European motor shop and have been told that at 69,000 miles my 2010 will suffer "catastrophic engine failure". I have contacted Mini corporate via the number you gave above. They want me to go back to the Mini dealership and have it looked at.

    ReplyDelete
  34. Magdalena Bates
    I have a 2010 convertible minicooper 3, 500.oo espend on it , the liking problem, the dealer , did other repairs on it, exempt the timer chain tensioner now find out that the liking is bcs the tensioner, very disapointmem, I still owe 5,000.00 on it :(

    ReplyDelete
  35. Is anyone with a newer model mini having windshield problems? I had heard that there were problems with earlier models and read about the class action suit for 2002 -2006 models. I have a 2013 in which I discovered a crack that is about 4 inches long radiating from the top of the drivers side windshield. I found this in the morning when I got in my car which was in covered parking all night. There is no evidence of trauma and I did not experience any or see the crack (which is very visible) before entering the car in the morning.

    ReplyDelete
  36. I recently exported my mini from USA to my home country South Korea. Since my brake fluid is about to be serviced, I made a phone call to nearby mini center. They asked me for one-time registratioin fee to get serviced at their mini since my mini is not from them. Is this the actual policy of Mini or something they push on their own will? I thought mini has world warranty which means I can bring my mini to any center in the world.

    ReplyDelete
  37. How could anybody expect to be treated properly if Headquarters does not care about you?. It is amazing to believe that People will buy Stocks of a company without doing some simple research , like: Do they care for their clients? Is the Product good enough? Are our partners considered and giving good service?.
    When anyone asks you 'why' is America deteriorating, reply 'It was not like this' relationships where more important than money. Thanks God the majority of Americans still are like that, unfortunately, they are not managing the Big Companies.

    ReplyDelete
  38. I am having an issue with my 2015 F56 since the engine replacement last month. I have loss of power, and am not the first or only one complanning about this problem.. before the swap my car ran as if it were in sport mode in mid mode, which I loved. Now there is norl.difference between the two amd my car is alot slower.Since getting my car back I have a noise underneath my car that I did not have before, I believe it may be some sort of boost blow off to ta key some of the power our of the car. MINI keeps telling me my cat is fine and by their standards it may be but it is NOT the car I paid $33,000 for in August. I feel I have been slighted by MINI due to their engineering flaw I the motor. I am now playing phone tag with a MINI representative.. I want the same power it had when I purchased the car, not this watered down version I got back from the dealer..

    ReplyDelete
  39. I have a 2009 Mini Cooper clubman,paid over 16,000.00 for it. Within 4 months my engine has gone out. This so called law suit wants to give you 5% to 10% on what you the consumer pay for the engine repair. That's a joke,especially when Mini Cooper produced a defective car. I will be at that hearing, Chantea Jackson to voice my opinion and I suggest everyone of you to be there also

    ReplyDelete
  40. I have a 2002 mini cooper and it turn out to be a big lemon replaced two fans, 20 fuses,two window regulator and to my limited on buying anything else for the mini. I brought it used and still owed more money on it.I loved that car but if I can get out of it, it gone, I had no ideal what I was getting in when i brought that car,I had A 1971 LEYLAND and no problem what so ever.The fuse place for the fan will not let me put a fuse in the fan place it keep blowing them .

    ReplyDelete
  41. My issue is more with the Dealership than the car. I purchased my 2013 Mini hardtop new from the mini dealership - Keeler Mini in Latham NY. Every time I have brought the car in for any service I have had an issue. I recently brought the car to the dealership for service before the 3 yr maintenance warranty ran out. I told them that the car hesitates after being stopped at a light/sign. I was told that they (the dealership auto repair) that since the car didn't throw a code it was fine. They didn't test drive it. Last year it did the same thing and it eventually threw a code and they had to replace a sensor - I do not want to have to pay for another sensor. I have had other issues with this dealership regarding the car which I will send in a written letter.
    Thank you.

    ReplyDelete
  42. In relation to our issue with the Sat Radio "prep" on our new car, we have been back and forth with MINI customer relations since we have not been able to get a call back from our case manager Dewey Gatts. We have waited the 48hrs to hear back on our case since Dewey Gatts will not call us despite the 3 different times I left my number on his voicemail to call. When we asked the customer relations rep named Tara who her relations supervisor was so we could get some resolve on our case (at this point she started telling us there is nothing they could do and what the definition of Sat Prep was). I know what "Sat Prep" means now but while sitting there at the dealership it was NOT explained to us. Tara could not tell us who her next level supervisor was, Tara kept telling us the next level are all supervisors. What?? All departments regardless of business type have ONE person/manager who is in charge and then that Manager has someone s/he has to answer to as well. You mean to tell me you do not know who your own boss is? or who your boss' boss is? MINI you have something seriously wrong in with your customer service reps if they cannot tell me who their direct line of supervisors are much less can provide a phone contact. MINI has put a huge damper on my "Motoring" experience. This type of customer service shows what MINI USA's true colors are in order to resolve an issue. If anyone is thinking of buying a MINI, you better have your homework completed on what you want option wise because MINI will use any misinterpretations about their car to their advantage and continue to blow you off until you give up. The absolute worst customer service I have ever dealt with. I so should have bought a Fiat 500 or Chevy Spark that I was looking at in conjunction to this car. I know Ford, Dodge, and Chevy customer relations at least make an effort to right a wrong. MINI you have just lost a customer, we were planning to trade our Ram 1500 in next year for a Countryman but that will absolutely NOT happen at this point, I will stick with American or Japanese for next purchase.

    ReplyDelete
  43. To all of you complaining on this website: GO OUT THERE AND COMPLAIN WHERE YOU KNOW IT WILL MAKE A DIFFERENCE - BBB, NATIONAL CONSUMER PROTECTION AGENCY, ATTORNEY GENERAL'S OFFICE FOR YOUR STATE, ETC.
    Save records, tape conversations, be prepared to take them to court: it seems money is the only thing that they understand!

    ReplyDelete
  44. To all of you complaining on this website: GO OUT THERE AND COMPLAIN WHERE YOU KNOW IT WILL MAKE A DIFFERENCE - BBB, NATIONAL CONSUMER PROTECTION AGENCY, ATTORNEY GENERAL'S OFFICE FOR YOUR STATE, ETC.
    Save records, tape conversations, be prepared to take them to court: it seems money is the only thing that they understand!

    ReplyDelete
  45. The electric part that enables the AIRBAGS (read: life saving) has been defective in Mini's since 2005. Only those models that got the most complaints were replaced by Mini. Our 2008 Mini Cooper was not one of those the company was forced to replace. The part costs $1000.00! I am supposed to pay $1000.00 to save my life and the lives of my passengers b/c of a faulty part that Mini KNEW ABOUT and kept putting in later models?? I will go to several national news stations and splatter this over Social Media unless Mini agrees to replace this part at their expense. I will not pay for their potentially life threatening error. This is reminding me of what we just saw with the Volkswagen cover-up. Please, Mini Clubman owners, SPEAK UP - we are all in danger.

    ReplyDelete
    Replies
    1. In 2014 I bought my 2011 MiniCooperS at a BMW dealer, paid $20K cash. 2 weeks later it STOPPED in the middle of the FREEWAY. Thank God I felt it losing power and was able to pull over fast. That was just the beginning of my problems. Fuel pump replaced twice, entire turbo engine replaced, battery replaced after only 2 years, 2 panels replaced per the dealer "because we have to, in order to reach the battery" (REALLY??) (later took it to an independent shop and they showed me that was not true), and the list goes on. Every time I get in the car it seems a light goes on to indicate yet another problem. I was tired of driving my Camry for 21 years, with Its original engine, transmission, etc., which NEVER let me down anywhere, so reliable, started up every single time over 21 YEARS!! I dumped it because the air conditioner went out, and fixing it was going to cost over $1K--haha, cheap compared to what I have thrown into this bottomless pit of a MINI.

      Delete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig