Lovett Dental Corporate Office Headquarters HQ

Lovett Dental Corporate Office Headquarters HQ
5681 Fairmont Pkwy
Pasadena, TX 77505 USA
Corporate Phone Number: 1-281-998-8800
Fax Number: n/a
Customer Service Number: 1-281-998-8800
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  1. I have used your dental services quite a bit in the last two years for me and my daughter who is 23 and has Aspergers Syndrome. I send her to an appointment at your office in Corpus Christi and then she calls me an I give them my debit card to pay over the phone because my daughter does not have access to my bank account. Your office manager there at that office took her into a room and told her to sign a payment agreement in my name and had her sign my name. I was not present because I would not sign a payment agreement because I have primary and secondary dental insurance for her and would not pay until both of those insurances had paid what they were going to pay for the visit. She still had a $700 credit from her last visit because they insisted I pay. On this particular visit I had already paid $637 then after they got her to sign my name on the payment plan they debited another $612 from my bank account without my personal permission and I had other bills to pay plus it's just days before Christmas. I feel the dentists that work there do good work but the billing department appears to be underhanded and I am quite upset with them for doing this thing with my handicapped daughter and I never saw a copy of it or was aware of it at all until they debited money from my account. I will be putting in a dispute with my bank and getting the money returned. I will pay the bill after my insurance pays because it is also very difficult to get overpayments out of them also. Disappointed in your business practices. Unfortunately we will have to continue to use your good dentist but I would appreciate someone training your office management on their practices.

  2. I had a similar experience at Lovett Dental. I advised the office manager that a particular service which she wanted to charge me for was in fact covered by my insurance. I also showed her a copy of my benefits. She argued with me about it so I called my insurance company to confirm. My insurance company had her on the phone and confirmed that I did indeed have coverage, but that they were using a different billing code. My insurance also advised that if Lovett Dental wanted to use that code that would be okay so long as there was a detailed description of the type of service (they would be able to figure out that I was covered even though a different code was used - happens sometimes). The office manager refused the treatment until my insurance company guaranteed payment via fax. The office manager even made sure to go back to the dentist and hygienist to ensure that I was not offered the service for which I was covered. It was extremely uncomfortable and in my opinion very tacky of her to do this after my insurance assured her that the phone call was being recorded and that Lovett Dental would indeed receive payment for service. I have also noticed that on their treatment plan there are different codes throughout that are used which do not match my plan. I pointed this out and the office manager said that it's not her problem that my insurance company does not have the correct codes in the system. Is it my insurance company or is it Lovett Dental? Regardless, any person with a little bit of intellect can look at my benefits' descriptions and see whether or not I am covered. If my insurance company does not pay for whatever reason, then Lovett Dental has my address, phone number, etc. to where they could bill me for whatever services my insurance carrier did not cover. The office manager said that I don't need to have the service if I don't want it, but my point is that it is indeed a covered service. Why did we call my insurance twice if she was not going to honor their word? Why did I waste 2 hours at the dentist office contacting my insurance company two times for a total of 20 minutes with the dentist/hygienist?

  3. hace un año me arreglaron una muela .personal y la dentita muy eficiente.y muy amable
    pague una cantidad de 2100 en la cual mi asegranza pagaria como 650 .
    me dieron un credito de 900 dolls. al cual pague a tiempo y lo pague en diciemdiciembre. quiero recalcalcar que todo paso el año pasado en Agosto del 2015.
    contenta por haberme arreglado la muela.
    Bueno en enero me llego mi primera carta de cobro que les devo la cantidad de 524.
    e hablado 2 beses y me dicen que ban a mirar por que no se a pagado.
    ya tienen 90 dias y o mas .
    hoy hable con una manager y quiere que le pagara una catidad y
    le dije por que pagare yo un error de la compañia de Lovett dental en Baytown Houston.
    ellos me dijieron que era un error del personal de ventas .
    ahora me mandaran rectotor.
    me ndijieron que el doctor que me hizo el root canal no lo habia aprobado mi aseguranza cuando los de Lovett dental me dijieron que si.
    ellos mismos trajieron su dentista a su clinica y tuve que esperar 15 dias para mirar el dentista .
    al mi parecer Lovett dental esta haciendo que sus clients paguen aunque sus aseguranzas no lo aprueben .


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