Land Rover USA Corporate Office Headquarters HQ

31 comments
Land Rover USA Corporate Office Headquarters HQ
Jaguar Land Rover North America, LLC
Attn: Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430 USA
Customer Service Number: 1-800-637-6837

Jaguar Land Rover Limited
Browns Lane Allesley
Coventry, CV5 9DR UK
Corporate Phone Number: +44 24 7640 2121
Fax Number: +44 24 7620 2101
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31 comments:

  1. WORST WORST WORST customer service ever!!!! I literally want to sell my car because I am embarrassed to own a Range Rover. These people are absolutely disgusting. They refuse to return phone calls and when they do they offer no assistance whatsoever -- if you want better service, you'll have more luck at your local DMV office! Buy ANY OTHER BRAND VEHICLE.

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    Replies
    1. tsummer4ice4@yahoo.comApril 4, 2016 at 8:28 PM

      I agree it's disgusting being an owner of a Range Rover. The price it cost to fix that thing is ridicules. My Range Rover would break down every month " electrical problems" then I pay thousands to fix it. I spent over 15k in fixing that thing. Then I got fed up parked it in my garage of corse it needs service now and it will cost me 6000 now because some kinds of electrical problem again. I can't even open my driver door or passenger door when I get out of my car. I have to jump in the back to get out. It's a beautiful from the outside super crappy on the inside. �� I don't have anymore money to fix it��

      Delete
    2. I totally agree with you!! I had a horrible experience at Frisco Range Rover yesterday. A sales agent by the name of Jorge de La Cana was extremely rude. As I was looking at the cars he asked me
      "which one will you be buying today" " how will you be paying for this?" " I don't think we are going to be able to sell you a car in an hour, we are about to close do you want to come back Monday" he said all of this in a matter on 3 minutes he didn't even let me talk.

      I am not sure what was going on with this guy. I am so glad I didn't buy the car after reading all this comments.

      Delete
  2. I know I also have that with the San Antonio Texas location, I have made a big mistake. I can from the Audi dealership with give 100 0/0 customer service. I'm about to see about return this car due to false advertising about great customer service.

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  3. I am telling my nightmare with the Land Rover dealership from San Antonio, Texas, they have the worse service manager (Mr. Meyer) He just was very rude with me about a default of wiper going on for no reason,. As much that I love my vehicle, the service was horrible. It started in October of 2013, 10 months after I had purchase a brand new Evoque. Head lights and my wipers would go on for no reason. Took to the shop and they would say everything was ok. still experiencing the problem decide to video for evidence. Took it back and show my videos and they still would say that their machine said everything was working. Took it back again because now it was getting worse, at this time the service manager told me that they changed the sensor, at which the work order did not state that. When I as the service manager for documents, he replied that he had exchange it with another new vehicle and could not document that I my work order. He had a harsh tone with me and try to discourage me with that he could not fix something that was not broken. Really Mr. Meyer even with the videos I presented to the service guy? His tone was like I was being scowled by a parent and sent on my way. Took vehicle home and now the problem was worse then when I took it home, and this is going on with a new sensor Mr. Meyer had stated was installed. Call corporate office and said that engineers were involved and another new sensor was installed. This time my work order stated a sensor was installed. Forgot to say that when I took it in for the same problem, Gabriel Reynaga witness the wipers going on still under their car cover. I had also been told the sensor was very sensitive. I had a video of 10 minutes showing that my car was parked in a closed garage and the wipers were running of and on. So it was so sensitive that in a closed garage my wipers were running for no reason. On February 28, 2014 before noon I call land rover and left message and phone number with Rhonda for Gabriel the service guy to call me because I was still having wiper problems. Now on March 1, 2014 my husband and I took my vehicle for some errands, while on the trip wipers are going on crazy, my husband kept saying this is wrong that the service department could not solve the problem and kept telling me nothing is wrong and I could solve the problem if I turn off the auto feature. And also had not received a return call from the service department or Gabriel. My husband was so upset that we had spent so much money on their vehicle and had to deal with land rover bad customer service. So he gave me no option and took me to find another dealership and vehicle, I had to go to see every dealership to find another vehicle because I no longer was keeping a car that was having problems and I was getting rude customer service from their Service Manager. Had to settle for a Volvo, don't get me wrong they are nice, but loved my Evoque. Now I have to be punished for Land Rover defects and Service manager rude customer service. I REALLY PLEAD WITH ANYONE THAT WANTS TO PURCHASE A RANGE ROVER TO TAKE THEIR BUSINESS ELSWHERE BEFORE THEY EXPERIENCE POOR CUSOTMER SERVICE. THEY DON'T CARE ABOUT YOU ONCE YOU BUY YOUR VEHICLE. FYI I STILL HAVE NOT RECIEVED A RETURN CALL FROM DEALERSHIP. TODAY IS 3/4/2014. I HAVE BEEN STRESSED OUT WITH THIS DEALERSHIP. TAKE YOUR HARD EARN MONEY TO ANOTHER DEALERSHIP THAT WILL CARE ABOUT YOUR EXPERIENCE IN THEIR CUSTOMER SERVICE. I RECIEVED BETTER SERVICE AT OTHER DEALERSHIPS.

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  4. I purchased my Range Rover from Prestige in Paramus NJ. The worst delivery experience imaginable. I've been logging unreturned calls from Jeff Padila, the Sales Manager and have no better experience when contacting their corporate offices. I highly recommend one never consider purchasing from this dealership.

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  5. They are the worst!!!!!!

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  6. I purchased a Ranger Rover Sport and I love it. However; it seems something is going with my transmission. I have heard horror stories about Range Rover, but after speaking to the sales department. They assured me the Rover was the better way to go.I am going thru my own horror story. They didn't return my calls and claim the machine did not show anything wrong. After going to a different Range Rover dealer they noticed the problem. However; the adjuster still won't approve to pay my claim.They are making it seem as if I tampered with the transmission. I can't believe they are still in business treating their customers this way. I plan on going back to Volvo as soon as this nightmare is over.

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  7. I am not a customer yet but think that may be a good thing from all that I'm reading. I tried both long island dealerships so far. The first one in Glen Cove said they do not have the vehicle but will call when they have it. That was 6 months ago. Then I decided to try the Huntington dealership and not only was insulted by the extremely low trade (3,000 lower than kelly blue book trade price) in price but also raised the price of the vehicle by $4,000. Then I called the customer service line, talked to a rep that said there was nothing they could do to help me. I was told the dealerships CAN do this?? He also talked to his supervisor/speaker for corporate office in Canada Steven Salibi, who said that there is no additional help they can give me! All I wanted to do is buy a Land Rover.. So odd!

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  8. Worst experience ever. I have been trying to buy this SUV since last week. Cash deal. They want me to provide 3 months of bank statements?????? The dealership in Greenville SC said it is a new rule corporate in NJ started in Nov 2014. I want to pay cash!!!! Really, are you kidding me. This is a $97k purchase and I am being treated like crap!!

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  9. Worst experience ever. I have been trying to buy this SUV since last week. Cash deal. They want me to provide 3 months of bank statements?????? The dealership in Greenville SC said it is a new rule corporate in NJ started in Nov 2014. I want to pay cash!!!! Really, are you kidding me. This is a $97k purchase and I am being treated like crap!!

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  10. Are they any good comments? I am in the market for a Range Rover sport. I am beginning to rethink this purchase.

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  11. WORST CUSTOMER SERVICE EXPERIENCE EVER! The NEWPORT BEACH CALIFORNIA Dealership treated me like I was nonexistent then to barraging me for information they required. I was agreeable to provide the requested information, but the TONE and DELIVERY METHOF of the SALES MANAGER was outright RUDE, CONDESCENDING, and ABRUPT. It was definitely THE WORST CUSTOMER EXPERIENCE I have encountered.

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    Replies
    1. I went into Hennessy Land Rover Gwinnett to further inquire about a deal for a car I saw online. When I walked in, I guess being black, I got stares and an almost shocked look. Not many blacks frequent, huh? Secondly I sat down when the sales person that responded to my online inquiry who seemed not exactly enthused that I brought my own financing. He stuttered and "buttered ("(but") and uttered when I mentioned wanting to purchase using a trade. Josh is his name, NEVER tried nor intended to work a deal with me. He was in willing to pull my credit to see if I would qualify with the lenders they use. He gave me some cockamamie story that BEFORE he could even send to the lenders for approval he would need 11K down!! How did he know anything, any projections, any numbers never having pulled my crediit?!?!? Throw me a bone, eh? I don't think so. Oh I have 11k, more than 11k, but I won't be giving to a dealership that snubb blacks. HE NEVER PULLED MY CREDIT TELLING ME WHAT HE COULD NOT DO!!!!

      To boot, I called the Buckhead location and asked if they had the model vehicle I wanted in stock because there weren't any on the website he said "we don't have any preowned in stock." Who asked about preowned?!?!? When I asked if he had new models he said yes and that he assumed I wanted a used vehicle.

      We are still as divided as a race as ever. Race had EVERYTHING to do with this. I WAS SNUBBED. Well, unlike other folks, you don't have to spit at me twice. I can take my black self and my green money and take it where it will be appreciated and gladly accepted. The look in these people faces when I walked in was classic!!! Couldn't have been due to being indecent, heck I was wearing Cole Haans shoes.....hahahaha

      They should be ashamed of themselves!! Shane on Land Rover and it's racial profiling employees!

      Delete
  12. Worst customer service ever ! they made a mistake on my sales contract I have been trying for two weeks to get JT and Marcus from the dealership in Columbia SC to call me back, I have left numerous messages but they still have not responded. This has been the worst experience ever. This is unbelievable of the customer service quality and reviews.

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    Replies
    1. Its terrible when you have to call the corporate office to handle a situation.

      Delete
  13. Do not buy Landrover - Purchased a certified used vehicle with Warranty 40 K miles. Had it towed into the service center three weeks later. - It's been in two service centers for a total of 3 of the 4 months I have owned it so far! - Their website says they reimburse for losses that occur from service time. They won't honor anything. -In addition, they won't promise a completed repair date. I would expect three weeks would be too long for service... but three months? That's absurd. Try and call their corporate office, they have all the required phone systems in place so your call won't go anywhere.

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  14. 2nd time traveling in 3 months and I have been stranded on the freeway. Just got home at 3am from having to take a taxi 3.5 hours away. Have no idea what it can be this time but my car only has 40k miles. Bought it used. Can't wait to trade it in for anything other than a Range Rover. Love the style, look and performance but can't afford to be stranded when I go out of town.

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  15. I think this site needs a positive review !!! My experience at Land Rover , Northfield, Illinois was absolutely the BEST car buying experience I have had in fifty years of buying cars !!! From my salesperson, Renee', to the business manager, Misty Reiser, this was the best and easiest car purchase experience I have ever had.....if the cars turn out to be half as good as the Land Rover dealership I will be more than satisfied with my purchases ! (I was so impressed by them, I bought two cars the same day) Wish all of you could buy from this dealership !!!

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  16. San Jose dealership in CA not only have worse customer service but they have sales person who lied about ordering a car for three months. Car was not even ordered but every time we called and asked he said its on schedule.

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  17. My husband and I bought a Range Rover Evoque 2015 from San Jose dealership in CA. We live 5 miles away from Livermore dealership; however, they didn't have white Evoque so we called few close by dealerships and San Jose happen to have the car we wanted so we drove 45 miles to get one. We bought our car with sales person name Jonathan Lucky. After driving Evoque for couple of months we decided to order a Range Rover Sports 2015. We made a huge mistake ordering a car with same sales person, Jonathan Lucky at San Jose dealership. We put down the deposit for our car and waited three months for our car to arrive, end of July was the timeframe given to us by Jonathan. During these three months we called and asked for updates on our car. Every time we asked Jonathan said yes it should get here end of July. He told us he will call us if any delay. July 20th we called to see if our car had arrived, Jonathan happened to be on vacation at that time. We called and left Jonathan couple of messages once he returned from his vacation and did not hear back from him. So we called and asked for sales manager, Vincent Torrente and it turned out that our car was not even ordered. Off course we wanted to know why, so Vincent and Jonathan said 2016 model are coming out soon so we can order it for you.
    Our plan was to receive Range Rover Sports 2015 in July and purchase Jaguar in January 2016; however, thanks to Jonathan Lucky and Vincent Torrente at San Jose dealership that will not happen. Anyways, we ordered our Range Rover Sports with Livermore dealership and will purchase Jaguar from them as well. Sales person at Livermore name Lucas DeLeon was very helpful, and gave us printout of our order with delivery date on it, we receive nothing like that from San Jose Dealership.
    If you are looking to buy a Range Rover or Jaguar in Bay Area, CA please save yourself time and heartache and go to Livermore dealership and avoid going to San Jose dealership at any cost. Even after purchasing Evoque with them we received this kind of service. We had noise issue in Evoque so went to San Jose to have it checked, they wanted us to leave the car their just for them to take a look at it. We called and took our car to Livermore and Alex Nocon, service manager took care of the matter within few minutes and we were back to our daily routine. San Jose Range Rover has the WORSE customer service in entire Bay Area.
    I would never visit San Jose Range Rover again, nor will I recommend to anyone. They never updated us on our order. They replied to our calls after couple of days and every time excuse was he was “out of office or on vacation”. They wasted so much of our time and lied to us about our order. When we asked for our deposit back sales person, Jonathan and sales manager, Vincent Torrente both said OK, just OK. Neither one of them said Sorry for lying to us and for wasting so much of our time.

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  18. I was a hugely passionate ambassador of Jag and Rover until I was unconscionably just abandoned and ignored by JLRUSA. Third-world treatment by JLRUSA and zero walk-the-talk about valuing customer loyalty and a customer experience appropriate for $90k+ cars. Own a $90k 2015 RRS V8 SC and it's a GREAT car...also had $94k 2013 Jag XJ V8 SC that I custom ordered and waited 6 months to get...only to end-up with FIVE brake replacements in 11k miles!? Completely excessive and unreasonable, to any customer of any brand, much less a loyal JLR customer. BUT...JLRUSA's Customer Assistance center treatment and lack of consideration/goodwill is beyond abysmal and insulting. Nobody would tolerate this and if it were a mass manufactured brand that sold any volume, NHTSA would have recalled it. I will think long/hard before buying another Rover because of how Jag treated me over this. Absolutely pathetic. JLRUSA EXECS should be ashamed and monitor such cases/treatement

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  19. I went into Hennessy Land Rover Gwinnett to further inquire about a deal for a car I saw online. When I walked in, I guess being black, I got stares and an almost shocked look. Not many blacks frequent, huh? Secondly I sat down when the sales person that responded to my online inquiry who seemed not exactly enthused that I brought my own financing. He stuttered and "buttered ("(but") and uttered when I mentioned wanting to purchase using a trade. Josh is his name, NEVER tried nor intended to work a deal with me. He was NOT willing to pull my credit to see if I would qualify with the lenders they use. He gave me some cockamamie story that BEFORE he could even send to the lenders for approval he would need 11K down!! How did he know anything, any projections, any numbers never having pulled my crediit?!?!? Throw me a bone, eh? I don't think so. Oh I have 11k, more than 11k, but I won't be giving to a dealership that snubb blacks. HE NEVER PULLED MY CREDIT TELLING ME WHAT HE COULD NOT DO!!!!

    To boot, I called the Buckhead location and asked if they had the model vehicle I wanted in stock because there weren't any on the website he said "we don't have any preowned in stock." Who asked about preowned?!?!? When I asked if he had new models he said yes and that he assumed I wanted a used vehicle.

    We are still as divided as a race as ever. Race had EVERYTHING to do with this. I WAS SNUBBED. Well, unlike other folks, you don't have to spit at me twice. I can take my black self and my green money and take it where it will be appreciated and gladly accepted. The look in these people faces when I walked in was classic!!! Couldn't have been due to being indecent, heck I was wearing Cole Haans shoes.....hahahaha

    They should be ashamed of themselves!! Shane on Land Rover and it's racial profiling employees!

    ReplyDelete
    Replies
    1. It's not because your black... they did the same thing to me and I'm white. Apparently they do not need the sales. Chin up, we can take our money elsewhere. We are the ones in control here.

      Delete
  20. Dear section for the promotion of company Land Rover !

    I am an independent designer and constructor of the unique number of dedicated furniture and interior design. (See my website:sportnauticafurniture.wordpress.com) I suggest you to promote model:Range Rover. Order for me in Slovenia unique execution Ocean shuttle sky view double bed (see my website) to be imposed on a trailer towed by Range Rover and this whole present on boat shows, roads and individual exhibitions, events, parties, ... around the world, including the promotion video spot along the way in the length of 2 minutes.

    In anticipation of your reply you a nice welcome.

    Joseph Jarh, Slovenia, Ljubljana, EU sedajda @ gmail.com, MB: 0038641699 285

    ReplyDelete



  21. Dear section for the promotion of company Jaguar Land rover!

    I am an independent designer and constructor of the unique number of dedicated furniture and interior design. (See my website:sportnauticafurniture.wordpress.com) I suggest you to promote with more emotionals model: Range rover sport . Order for me in Slovenia unique execution Ocean shuttle sky view double bed (see my website) to be imposed on a trailer towed by Range rover sport and this whole present on boat shows, roads and individual exhibitions, events, parties,car fairs ... around the world, including the promotion video spot along the way in the length of 2 minutes.

    In anticipation of your reply you a nice welcome.

    Joseph Jarh, Slovenia, Ljubljana, EU sedajda @ gmail.com, MB: 0038641699 285

    ReplyDelete
  22. Ranger Roover Dallas is a rip off altogether. I took my car in for a suspension area, which I had already taken my car to a autoshop that gave me a printout of codes that stated my suspension compressor is out. I have a 2008 that I bought in 2012, When I purchased it it had 39k mile. it now has only 67k. in 4 years I have only driven 30k,miles. so it was unbelievable that the compressor was out. Range Roover told me my year doesn't require software. I agreed to allow them to fix my car at almost 2k, they then called me as said after installing compressor which was now a model made by a different manufactor than the one I had originally, it would require software to make it compatible with my vechicle. The kept my car another 5 days so I called to ask is my vechicle ready, they told me they have another issue which was now the module with a replacement cost of $1100. Which was crazy because the said the module tested 60% ok when they put it on the machine but once they put the new compressor on and the software the module stop working. which doesn't seem to be my problem. I think it's a bunch of Bull that Im responsible for replacing another part that was fine before they decide to put a newer compressor along with software that my vehicle didn't require. They know they burnt out that module or it wasn't compatible with the new compressor and software. I wont be using them ever again.

    ReplyDelete
  23. I had a horrible experience at Frisco Range Rover yesterday. A sales agent by the name of Jorge de La Cana was extremely rude. As I was looking at the cars he asked me
    "which one will you be buying today" " how will you be paying for this?" " I don't think we are going to be able to sell you a car in an hour, we are about to close do you want to come back Monday" he said all of this in a matter on 3 minutes he didn't even let me talk.

    I am not sure what was going on with this guy. I am so glad I didn't buy the car after reading all this comments.

    ReplyDelete
  24. I've got one for you... I tried to buy a Range Rover from a different state because I was going to be traveling there and was told by the salesman that he would not sell me one because I was "out of his local market area." Then he apologized for not being able to help me. I really wanted a Land Rover ... now I will NEVER buy one. Unbelievable.

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  25. I have an awesome Range Rover Sport. The issue is that my front and back letters are tarnishing or turning an odd color on the front and back of the car. They refer to this as the "Badge". Whatever the case you would think that Range Rover would want to preserve the prestigious brand and not have their "Badge" looking the way it does on my car. Well they are making me buy each letter to the tune of $900. Come on. I didn't do anything to make the letters change colors, that is a factory defect on your part. Now charging a customer for the logo on the car is ridiculous.

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  26. Very unpleasant experience at Columbia, SC Land Rover/ Jaguar location. Poor customer care.

    ReplyDelete

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