Great Expressions Dental Corporate Office Headquarters HQ

Great Expressions Dental Corporate Office Headquarters HQ

95 comments
Great Expressions Dental Corporate Office Headquarters HQ
Great Expressions Dental Centers, P.C.
300 East Long Lake Road Suite 311 Bloomfield Hills, MI 48304 USA
Corporate Phone Number: 1-248-203-1100
Fax Number: 1-248-203-1112
Customer Service Number: 1-888-764-5380


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95 comments:

  1. I will be so happy when my daughter's ortho treatments are complete. I live in Georgia and we participate at the Kennesaw location on Busbee. The customer service is horrible. They wont answer the telephones to obtain appointments. I have tried unsuccessfully to obtain an appointment for 3 weeks, meanwhile my daughter needs an adjustment. The North Georgia location has a sister office in Lawrenceville and they cover up for each other. Neither of these offices have a receptionist to answer telephones. It's almost as if they punish customers who don't take appointment times that they want you to have. I always thought the medical profession asked when a appointment time is convenient for the patient and not this is the time we have selected for you. Who owns these places. I sure would like to know. I wonder if the Insurance companies know that patients are not being treated fairly?

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    1. What is with this company? It's the same story here in Miami.

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    2. same here in NY this company should be reported to the BBB

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    3. There the same way in the Stockbridge location I'm reporting them to the news, bbb..who ever i can to get them to do there JOB and be HONEST!! dern CROOKS

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    4. Same in Michigan, the service sucks! Everytime I have gone to the WB office its a new dentist and new hygienists. I am fighting them to fix damage they did to some previous dental work at my last - and i mean LAST - visit. They're all incompetent from the office staff, to the hygienists, to the customer service center.

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    5. NEVER go to Great Expressions. They are the absolute worst

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    6. When I was reading your comment I thought to myself "I don't remember posting that". It is identical down to the office in Kennesaw

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    7. I would encourage you to go to the insurance commissioner in your state and directly to your insurance company to see if there have been fraudulent claims filed by Great Expressions

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    8. I am a frustrated with this company also. It is very difficult to get someone on the phone. The offices cannot tell you anything regarding your bill. They have to correspond with headquarters through email and wait for a response. I have been waiting for a month and no one knows anything. I am here in Miami and I have been going to them since I was a little girl and now my children go there. This is the worst service I have ever seen for dental health care.

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    10. Same in COCONUT CREEK, FL and DR. Sharleen YAP IS THE ABSOLUTE WORST!

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    11. Horrible customer service in the coral springs and Weston office!!!
      The coral springs office is dirty and filthy and should be reported to the Health Department is not sanitary!!!!!
      DO NOT GO THERE EVER!!!!! They also are rude on top of it all!!!

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    12. We are in canton mi and it is the Worst Front Desk! They don't answer phone can't get appointments unless u make it in person! We had to call corporate offices to make a payment! The Orthodontist herself is Great! She is the only reason we go back!

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  2. I went to the office in Miramar Florida. Horrible. They should be reported for unethical treatment and pushing medically unnecessary services. The insurance companies should investigate them. It's amazing nearly every tooth they touched would end up haveing a good chance of needing a root canal. I go to the dentist every 6 months for my whole life. I moved and tried this place. I won't go back to continue with the cleaning. My old place will see me when i'm on vacation.

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    1. I thought it was just me. Some staff members act as though they are doing you a favor to be nice and hospitable. When we are paying their salaries. Dare not make a complaint.....you will be ignored until you say something. These people needs a crash course in customer service.

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    2. I went to the Miramar office in Florida. I was there for over 3 hours. I will not go into details about my visit, other than to say that I went in for basic service and ended up paying for something I never planned for. They told me I needed to have this done and that done and if I don't have it done I will have major problems later with my teeth. I had an uncomfortable feeling after I left that place. I am so sorry and disappointed in myself for not having researched this dental practice before choosing them as my dentist. I have learned my lesson. Shame on this practice.

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    3. coral springs is dirty and filthy and they take money for procedures that are not needed!!! The manager is a nightmare and NASTY!!!
      This is what I waited for 2 hours for????

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  3. Decatur, GA office. DO NOT GO!!Ok where do I start. reason I selected was because of the monthly payments and my daughter really needed braces, Single mom, set up auto payments 1.5 year all auto payments good. Could never get anyone to return calls to get appointment. Job ended, I notified them immediately, explained payments would have to be smaller and not on auto payment, They REFUSED to see my daughter if I could not pay the previous monthly payment of $175.00. I told them I could pay $50 or $75 this went on for over 7 months, even when I got a new job and told them I would need to catch up, I had to call as an emergency, use my rent money and pay $300 three times and still no one returns my calls. She gets seen but not again for another 4 months, they wanted balance which included office visits that they REFUSED to see her. I finally after getting very, very FIRM requested my daughters records to go else where, oh now they want to call me. Payment made, braces removed, but since they REFUSED to see her for months at a time, her bottom is crooked. Over $3000 dollars already paid and all they have to say is I am so sorry, that was the old staff, and that should not have happened. And get this, NOW it has taken 7 messages, 45 days and contacting customer rep in corporate to get someone to call and make an appointment and after bill settled, THEY SENT MY DAUGHTER TO A COLLECTION AGENCY, for money we DO NOT OWE!!!!!! she just started college, and now I am getting run around about who is responsible and who has to contact the collection agency to CLEAR my daugthers name. This will cause my daughter major damage and conflicts with loans and financial aid...I AM PAST ANGRY, I AM FURIOUS AND IF THEY DAMAGE MY DAUGHTERS CREDIT I WILL TAKE LEGAL ACTION!!!!!!

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    1. I only selected GEDC because it was one of the few that my dental insurance covered. I have a firm contract where I paid some up front and made monthly payments until her braces were off. The day she went to get them off they told me I owed them $800 or they wouldn't take the braces off. I informed them that I was completely aware of the terms of my contract and then all of the sudden it was "OOPS our bad, we made a mistake" Crooks

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    2. yes they are the worst. when I initially got my braces I paid the down payment and the first month and they still charged me for the first month. Then they got an attitude about me calling and made me wait until the next day. Then they say I have to wait 3-5 business days to refund me. We will see how they like it when I take the money out my account so I can tell them I will pay in 3-5 business days

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  4. I so agree with you this is the WORST I MEAN WORST COMPANY I HAVE EVER SEEN. I HAVE BEEN WAITING ON A REFUND FOR MY BRACES FOR 4 MONTHS AND HAVE YET!! TO RECIEVE IT!!!!!!! The company really needs to get things in order because they are losing quality patients everyday and I see from previous comment that I'm not the only one that feels this way.!!!!!!

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    1. Omg!...i have never been treated so horribly in my life!!..can somebody plrase tell.me who to contact?...this is the biggest scam i have ever had pulled on me....and i am on disability!...valrico fla.

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    2. Yes My name is Anita and The Great Expressions Dental Center did nothing but rip me off. After 15 months of them working on my mouth every crown has came off and they sent me to a specialist. Turns out the special Great Expressions dentist didn't even come and talk to me he just had the nurse to come tell me that my teeth had to be surgically removed and there was nothing he could do. Then a few months later 1 crown and 1 filling abcessed and they never returned my ER contact info I left so I went to another dentist and chose my own specialist to remove those teeth. They were supposed to give me a refund to go toward another dental office but never did. And when I called about the last filling that came out they (Candi or Candice or whatever the witch goes by, I guess what mood she is in!) told me it wasn't a filling it was a crown. I told her "lady I am looking at the filling that just came out when eating a PBandJ sandwich. Shoddy work and if CORPORATE will call me 678 673 6149 I might not sue for pain and suffering.! DO NOT GO TO A GREAT EXPRESSIONS DENTAL CENTER!!!!! Now I will post again if CORPORATE will get back to me anad settle things. They got over $15,000 in insurance and cash payments. And EVERY tooth is having to be redone or pulled!

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    3. I am currently dealing with the office in Alpharetta and I too am thinking about suing. I feel they are intentionally misleading and try to rip people off for unneeded services. I set up an appointment for a cleaning and before I knew it I was told I needed braces and was rushed through the process. After dealing with a family emergency less than 10 days later I verbally canceled. Long story short I am now being charged over $800 for work that was never done on me. Seriously thinking about filing a Class Action Suit.

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  5. my daughter needs oral surgery after we left he office we were told to with in 2 weeks we would hear form them in regards to the approval from the insurance company we never did i called and they gave me the run around and come to find out it was never submitted for the approval so we lost that time and then i was told to take it up with with the insurance company hence it delayed the whole process still dont know where we will end up in the mean time my daughter is in pain...and they are playing games office manager is rude she is the one who lied from the start how it was submitted from day one... it never was and the doctor left the company to go work else where.... bad service bad service !!!!! jensen beach florida location!!

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  6. They are crooked and Lie about sending claims to insurance they will not take my daughters braces off until insurance pays!! due to there fault of not submitting claims I am still waiting in them to call me! back I have tried to get a hold of all the everyone including calling corporate office they are rude as well. I am seriously thinking a class action law suite who is in with me!!! Oh by the way its been five months since they have seen my daughter and the bill keeps getting larger!! plus she still needs her braces off!!

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    1. this is the Stockbridge location in Stockbridge GA!!!

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    2. I'm with you. I live in Michigan, though, my first experience with these ignorant suckers!

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    3. CLASS ACTION LAW SUIT!! OVERCHARGED ME $1500, AND WILL NOT SEE MY CHILD UNTIL I PAY AN ADDITIONAL $400.

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  7. They refused me service in Kennesaw, GA because I would not agree to getting 16 xrays of my mouth for a simple cleaning. I had xrays 6 months ago on file with them. Two different staff members said it was "GA State Law," so I asked for a copy of the law and they told me to Google it. So I did. There is no such law, they are lairs and just want to charge insurance companies and over radiate their patients. I will be doing more research to find out how to escalate this issue. Avoid this company, any branch, AT ALL COSTS.

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  8. They are deceptive and mislead you on services and billing. They lie. I will never go to this place again in Douglasville, GA.

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  9. Absolutely DO NOT go to the office in West Bloomfield MI. They broke the bonding off one of my teeth during a cleaning, despite knowing they needed to be careful in that area due to the work I had had done there. Anyone who's had bonding done knows it is not cheap. I had to pay out of pocket for the original work. The denstist Dr Bhatia was rude, making it very clear she was not happy to have to fix it. She did a 5 minute crap patch job so it was no surprise when 10 days later it fell off. They scheduled me another appointment to fix it, confirmed the appointment a few days before and then 24 hours later called to tell me they would not be fixing my tooth after all. I was through dealing with the incompetence of the office and attempted to contact the customer service dept at the corporate office. I emailed the customer service center once and called 4 times leaving several messages before I finally got through to somone. Not because they got back to me in the 1 business day as their web page states they will, but because someone FINALLY answered the phone. They said they would get back to me within a week. Well, 2 weeks have gone by and I have yet to hear anything. I am still battling the issue. I will never set foot or spend another penny in one of their offices, and I will make sure to let everyone I can know why. Save yourself money, time, and frustration and go to a real dentist - not here!

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  10. I scheduled a teeth cleaning months in advance and my first time to use this facility in my local community of Douglasville, GA. They kept me waiting 2 hours before calling me back when I arrived 30 min prior to my appt time. I had expressed on 3 separate times to the staff to not perform any services for me beyond my copay and what my insurance allows and covers. They said my wait was due to them verifying my insurance. Once I was finally in the chair, they then wanted to come back and charge me for req'd x-rays which I declined and said they could get a copy of my prior year xrays from my prev dentist who was no longer under my insurance plan. They said they had to have xrays then before they could clean my teeth. I refused to pay for them and was going to exit and leave. They then came back and said they would perform the xrays at no cost and not to worry. I again said DO NOT perform any services on me beyond my copay and what ins pays for and I do not want anything but my teeth cleaned. After over another hour of sitting in the chair and her floating between me and 2 other patients I had - had enough of waiting to only be given half of my teeth cleaned. I had been more than patient with this office staff. I got up out the chair paid my copay and left the facility without ever seeing the actual dentist and vowing I would never return to this place again. Here I am months later fighting bills that started arriving within 30 days of my Dec 2013 appt. First bill was over $800 which included billing me for the xrays that I declined and said I was not paying for while sitting in the chair. The local office mgr says there is nothing he can do about it and to contact corporate. He would only speak with me once. The second time he would not even speak about a solution and hung up on me. Corporate has never gotten back to me in 3 months of trying to contact them. I have since filed complaints with the insurance provider, BBB, State/Local Board of Dentistry, and the State Licensing Board and tried to file a complaint (which they will not accept) with the Amer Dental Assoc. Here I am into month four and just received another bill from Great Expressions. I never authorized or gave them permission to perform ANY service on me beyond my copay. Good luck to you if you go to this facility. I hope no one ends up fighting bills for services that I knew I could never afford to pay. I wish I had never given this place a try for a simple yearly teeth cleaning.

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  11. I agree with every review here, when I called today, the woman accused me of using a racial slur against her and hung up on me when I asked her why the prices of their services are not discussed with the patient before checkout.This goes SOOOOOOOOOOOO beyond a dental bill, and after reading the reviews, I see why she was just downright sleezy. I have never been accused of such a thing in my life!!!!

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  12. They are about money period. Dont be deceived.

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  13. i had a zero balance one week, and the following month i had a 2200 hundred dollar balance.. sick, sick sic,

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  14. I worked for them dont go..some of the dentist are good and honest..its the company itself..are all about money..they step on the employees.No raises.The office mangers get bonus,so they step on the team..send them home.We miss our hours..This company is about money the Patients do not come first...its all about the money..Yes I know its a business.Just sad..

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  15. I have 2 daughter's in braces. The office we go to is the one on Busbee in Kennesaw, GA. I am stunned by these reviews. Every single thing mentioned in the comments has happened to me since 9/12 when the braces were put on. I just received a bill for a May 2014 "Ortho Adjustment" for the daughter who had her braces removed almost 3 months ago!!! I have a contract for both children that I pay $100/month for each and there are no other monies due. The # for the corporate office in Michigan is 248-203-1100. I would encourage everyone to contact the accounting office at corporate and demand to speak to the GA (or whatever state you in) Regional Manager and make a complaint. I just got off the phone with a "Nelson" in that department who claimed to be a supervisor. Guess what? He's not. I cannot wait to get the last child out of braces.

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  16. I am actually considering getting the news media involved. If I can round up victims from other states maybe we can get some action. Any interest? If there is, I'll publish an email address where I can be privately messaged.

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    1. I'm in, Anonymous!

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    2. I'm in! Too much to type here, but almost identical story in FL at two separate offices! I'm done with this company!

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    3. I AM IN TOO!

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    4. I'm in Ga. I'm in because I am looking for an attorney now to file lawsuit against them. Messed me up for life!!!!

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  17. I would also urge you to contact your dental insurance companies to check on any suspicious, or just plain fraudulent, insurance filings. If they are over billing the patients, they are certain to be over billing the insurance companies.

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  18. I wish I had read these comments before my horrible experience with this chain. Lesson learned though, I will be changing to another dentist as soon as I can. I live in Michigan went to the Livonia Specialty---horrible is one word to sum up the experience. I will be changing the primary as well which in in F.H. I will just not go to ANY Great Expressions--ANYWHERE!!

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  19. Christine DaigleAugust 9, 2014 at 4:43 PM

    They lost me as a patient over refill for an oral rinse for peridontal disease. I have been going to this practice in Buckhead, Dr Ali Harnadi's office for > 10 years. The Hygienist would not call in refill until after the appt. I had schedule in October due to I want early morning appt so she expects I will wait 2 + months for this rinse. I thought she cares about her patients I guess not!!!!!!!!!

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  20. If I did work for them in my lab I would have COD before they got my work, I want to get paid, afraid if I walked away without my $ for my services, I would never get paid by corporate

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