Aspen Dental Corporate Office Headquarters HQ

42 comments
Aspen Dental Corporate Office Headquarters HQ
Aspen Dental Management, Inc.
Address:
281 Sanders Creek Parkway
East Syracuse, NY 13057-1307 USA
Email: customerservice@aspendental.com
Corporate Phone Number: 1-315-454-6000
Fax Number: 1-315-454-6010
Customer Service Number: 1-866-273-8606


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42 comments:

  1. me and my son had a appointment at the mentor ohio office. Boy was that a Big Mistake. Where do you hire these ppl . We set there for 2 hours my son was crying cause we were there so long. We made the appointment to get are teeth cleaned and that didn't happen. We were the first appointment of the day 8am the receptionist was rude no customer service no smile, but when her girlfriend walked in the door she stood there talking to her for 20 min (why cant she be all happy with her customers). There was a old McDonalds coffee cup in the plant in the lobby with a dirty tissue in it. Then went to the bathroom wouldn't use it there was POOP on the Toilet seat how gross. Then the dentist was so rude I should have listened to my friend but I gave them a chance. The dentist told me I had no cavities but I should get all my top teeth pulled out, What the hell!!!!! So after 2 hrs me and my son left walked right out of this office. I will let everyone knows NOT TO GO TO ASPEN oh I have good insurance and will fight my insurance not to pay this bill. no one washed there hands after taking off there gloves I work in a hospital and no matter what you wash your hands between patients.

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    1. I agree. Do Not Go To Aspen Dental. I had a horrible experience with aspen. they want to bill $79 for less than a 2 minute "exam". they are willing to cover what you have to pay. that means they just want the easy insurance money. don't fall for it.

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    2. Amen to all of this!...I went into the Tyrone Blvd office in St Petersburg FL to have two crowns replaced due to bruxism. They would not do the work unless it was paid upfront so they wiped my flex spending account clean of over $2k. It took over a year for them to submit the proper information to my insurance. After getting my company benefit department involved the claim was finally paid correctly resulting in over $1k refund. They said they sent 2 refund checks but I never received the money and kept the remaining $127 for "other charges" which they said was a charge they told me months prior they wrote off due to them scheduling my checkup too soon, taking x-rays which were not covered by my insurance. Throughout the process, I was lied to over and over, they were not helpful and were very unprofessional. They were nice on the surface but definitely all about scamming the customer and insurance companies out of their money. Extremely disappointed with their insincerity, unprofessionalism and white collar crime!

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  2. Dennis R. McNally Peru, INJune 2, 2014 at 6:45 PM

    My name is Dennis McNally. I had an appointment gone wrong today because the dentist wouldn't perform the extraction procedure because of high blood pressure. Of course, they had already taken the payment, which now must be held for 15 days before they can issue a refund. Overall, I will NEVER go to Aspen Dental again!

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    1. I agree. Do Not Go To Aspen Dental. I had a horrible experience with aspen. they want to bill $79 for less than a 2 minute "exam". they are willing to cover what you have to pay. that means they just want the easy insurance money. don't fall for it.

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  3. Note to COMPANY: please see if you can get some type of flavoring added to the material used for denture lining. Seems so chemical toxic tasting. Everyone complains about this .please remedy this!

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    1. I totally agree. They added this lining to my partial WITHOUT my permission, and that taste lasted 2 days in my mouth, making me nauseous.

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  4. I to made the mistake of going to Aspen 2 years ago. I told them what I wanted and paid OVER $3000 up front. Then it was every time I went in THEY would do what they wanted. Never the same people, and 1 time was numbed up to get teeth pulled and 2 hours later I walked out. Then Aspen dentist wanted me to save some of my bottom teeth wish is not what I wanted. Went last week and now they want $1609.90. I don't have what I paid for so I make sure EVERY ONE I know does not get ripped off as I have. My next move will be calling the T.V. news and get there help. I regret not going to Chatt. at Affordable Dentures. They make Aspen look like the rip offs that Aspen is

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    Replies
    1. I agree. Do Not Go To Aspen Dental. I had a horrible experience with aspen. they want to bill $79 for less than a 2 minute "exam". they are willing to cover what you have to pay. that means they just want the easy insurance money. don't fall for it.

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  5. I want to let someone know about my experience at the SE 14th Aspen dental office in Des Moines, IA. The dental hygienist was completely non informative and had a uncommunicative behavior. I felt that I could have benefited from someone who would have been able to reply to my questions in a professional, knowledgeable manner and at least try to offer helpful advise or hints in a professional cheerful manner. What I got was a sullen uneducated response to my questions, she was slurring her words and gave the impression that she was not even qualified for the position at all. I also observed her and the majority of the staff circling a patient file and making comments and laughing, this is completely unacceptable behavior people have a right to their dignity and privacy and I feel this is a violation of HIPAA!!! I was completely disappointed with the unprofessional and unknowledgeable staff at this location on August 25, 2014, I have no desire to have another horrendous experience with the quality of people that they have employed at this location and will not schedule any services in the future with this company, I also will forewarn my friends and professional acquaintances of my experience.

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  6. I had an appointment today, after an e-mail was sent Friday to confirm. I got there and they had cancelled it. But no one told me. I was waiting for my permanent Partial and they gave me one with less teeth than the one temporary that I already had, and it was lose. They did not like it and try to add to the old one. I am not happy with aspen, the dentist is a very nice Lady, but I like to get what i paid for.... a permanent partial that fits like is supposed to, with all the teeth is supposed to have.

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  7. I had two teeth caped a year ago have been bothering since went to a different dentist and Aspen Dental in Waterloo Iowa did it wrong so I have to get them recapped. I want to know if I can get reimbursed for the caps Aspen Dental did as now I have to pay again to get them done right. Can someone answer me Thank You.

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  8. I saw and ad in newspaper advertising free x-rays and exam for people without insurance. I am a widow on a fixed income and needed a tooth put in with wires on each side to hold it in place. The doctor and staff were very nice and professional throughout the exam. Then I was sent to the finance office and they gave me a price on what the doctor suggested I have done. All I wanted was one tooth. When I asked the employee how much it would cost to put the one tooth in she said $3000 for the replacement tooth I told her I wanted. She then told me it would cost $9000 if they put in 3 partial plates, with 1tooth and a cap on both teeth on each side of the missing tooth.
    I told her I could not afford to have this done. She then offered their finance service. I told her
    I did not want any financing for $9000. I told her that I was 76 years old and was not going to leave a $9000 bill for my children to pay. I had already told her I was on a fixed income. I told her that I could not afford this and could not use their services and I left. I later called back and asked for my x-rays and they were so nice and told me to come by the office and pick them up
    I asked her how much they would cost and she said nothing. After I drove 40 miles round trip to pick them up, they gave me a copy of my teeth they had done on the copy machine. They knew that another Dentist would not accept this printer copy of my teeth. The receptionist was very smug acting. I would have been more than happy to pay for the free x-rays that they made of my teeth. A dissatisfied customer is a Companies worse advertisement. I have read the other reviews and my opinion of Aspen Dental seems to be true.

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  9. AMERICAN HORROR STORY! 3 simple words to express my distaste and HATRED for ASPEN DENTAL.Rude staff! Miserable! Awful! Lord I could write a book on how terrible the staff is! --COLUMBIA,SC-- STAY AWAY FROM ASPEN DENTAL!

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  10. I am waiting for billing from an Aspen office. I do have insurance and I know what the insurance paid. Before I left the office they wanted me to pay for what was done according to what they estimated. I wanted to wait and see what the insurance actually paid. This figure was quite different from what they wanted to collect. I would like to see the bill before I pay.

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    1. Just as I figured no relies to any of these comments or questions. This is just a site for people to blow off steam and corporate sits back and laughs. As long as they get your money at least one time, they don't expect to see you again.

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    2. First and foremost I want to say that I am pleased with the consultation, procedures completed and staff at the local facility. But, I have a problem with the billing. I have insurance and paid the estimation upfront also. My insurance company paid a certain amount. I overpaid. The procedure was in 12/14. I am still in the process of receiving the refund and it is now almost May 2015. There were so many excuses and passing the buck to billing. I have been blessed to have dental insurance my entire life and never had this type of problem. I am going to call the satisfaction and corporate offices to determine the reasoning it REALLY is taking so long. If I owed them money, believe me they would send invoices demanding payment. It is disheartening because Ii really like the staff but I think I am going to have to find another dentist.

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  11. I went to Aspen in Spring Hill FL for a buildup & a crown. I agreed to the price BUT the dentist then insisted I do a deep clean on my whole mouth adding a couple of hundred dollars to the cost. When I said no, the dentist then refused to perform the crown in short - no crown no cleaning. I went to a Aspen in Brooksville FL - there the dentist said no deep cleaning required BUT she wanted to a root canal at several hundred dollars. When I objected, she said no roor canal - no crown. When I explained the other dentist said no root canal was necessary & advised not to get one, she dismissed me with that is his opinion. I have filed a complaint with the state Dept of Health, BBB and my Ins Co - SafeGuard.. Not only go to them at your own risk, just shiop around for different opinions..... What a group...........Go there & dontt say you were not warned.

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  12. I worked at Aspen as a Office manager after being at a private practice for 30 years and I was appalled at what I saw! The Dentists are terrible and do not have the same training and expertise as private dentists! The work I saw was horrendous, especially in crown and bridge and in dentures and partial dentures! The work coming out of their dental lab in syracuse is absolutely the worse I have ever seen and I cannot believe how they get away with this! I has 6 dentists in my practice in Bowling Green Ohio in a period of 1 year including a dentist who had no peripheal vision in either eye because of an accident, great lady but horrible dentist! The hygienists are hacks who are only there for the money, which is substantial based on how many patients they see each day, some were making nearly 100K a year doing 15 minute cleaning on adults and 2 hour full mouth scalings, in the private sector they take 1 hour for an adult cleaning and 4 hours to do a complete mouth scalings and root planing! I immediately changed my hygienist and made her take at least 30 minutes on her adult cleanings at which time she transferred to another practice with Aspen. Stay away from these practices and complain to your dental board!

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  13. My name is Regina Borden. Ive been to the Aspen Dental in Florence Alabama on Cox Creek Parkway. I have never been treated with so much respect and compassion by a dental office in my entire life! Dr. Morris and his staff were absolutely amazing! I will never go to another place. They were so understanding with my dental problems and have done everything possible to help me and make my experience wonderful! Dr. Morris and his staff were so laid back and knew exactly how to make me feel comfortable and good about myself! I have never been so impressed in my entire life! Who knew going to the dentist could actually be fun! I love that place and the employees! Thank you Aspen Dental and Dr. Morris for treating me with so much dignity and respect. You will forever have mine and my families business!!!

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  14. I had a set of dentures for 5 years from another disreputable dentist. they fit but I was ready for a new set that would fit better. I went to Aspen to get a new set and have been fighting to get things straight ever since. The Pace office says no problem don't worry about your bill, we are getting it corrected. I am calling the Corporate Office, they tell me my account has been frozen and to disregard the Collection notice. I called the Collection company and they said they are waiting for notification from Aspen. HELLO anybody ever heard of inducing a heart attack!?

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  15. Karin S. Walsh from Phoenix, AZ. - I first went to Aspen Dental in 2013 when my upper denture cracked.The pregnant front girl asked if I had an appoint. She got up and began to look through a box I told her I had just made the appoint & the night before. She wheeled around & said rudely & loud "you have to respect me". I was upset & said I would not kiss her ass due to an emergency. I found out she was seeing the dentist who told me that he would not help me. I ended up leaving that day,

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  16. Continued from above Karin S. Wash, in Phoenix - but because of the time it normally takes to put someone new on my plan I called what I thought was Aspen hq & they urged me to go back for the repair. The same dentist came out and told me he would not help me? I then got loud & another male came out & did the repair on my denture for $20.00. 2 weeks ago it broke again. So I called another Aspen office so that I would not meet up with the same people. Made an appoint for last Friday where they used my time there to talk about finance for a new set of dentures. Then told me they would not be able to make the repair. I said that is what I came in here for and they said well we won't have time&the Dentist said it will hold until your next appoint. All the time I was there every person in the office were circling me and side glancing me. I had to use the restroom & on my way back noticed the front office girl was the same girl from the other office. So this Tuesday my dentures cracked completely in the middle & I called and was told that as long as I got there by 1pm they would be fixed by 4:30pm. I did get there & the guy they had helping me looked as though they pulled him off the street & I made the comment that something was not right there to which he said oh your being silly. He brought over a tray for my denture & it looked like something he took out of the trash & he said oh I brought the wrong tray. He brought over another one that was a little better but without a paper towel or tissue & he looked at me & said I will be cleaning your denture anyway, so I went ahead and put it in. He waked away and then came back and asked if I bought the dentures from Aspen, I said no & he came back over & asked again I said no. He said well they will be ready at 6pm. I work & live about 16miles from this location and was upset as I did not want to sit there for 5 hours & went up front and told the Manager that I was told it would be 4:30.

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  17. Continue again from Karin Walsh in Phoenix - This female then said, very condescendingly "remember when we talked on the phone and I said we would be taking our lunch?" I said and you also said 4:30. This was repeated at least 3 time& I noted that the entire office was standing & watching me. I said I don't appreciate being used for your entertainment. I left. I didn't hear from them by 5:15 so I called to find out what time they closed as I was concerned that they planned to close & I would be without my denture so I went to their office & got there by 5:40. Again there was only staff on site as in the early afternoon, I sat down and immediately the guy comes out and hollers my name. I said why are you calling me so soon as I just got back, he said your repair is done! I said how long as it been done as you didn't call me? When they handed this denture back to me I noticed that they had done something else to them as now they had a bright pink color and this guy then says "we can't always get the same color". I looked at them & they had not even matched up the break so that the area I would be putting next to the roof of my mouth would slice it open. The dentist came over and grabbed them & shaking with his filing tool saying I HEARD YOU TALKING TO THE GIRLS UP FRONT, he said that while shaking several times & then was waiting for a response and I told him I was very vulnerable as he had my teeth in his hand. He handed them back and I went off. The people are not only UNPROFESSIONAL but act as though customers are interfering in their day & are extremely rude.They have no right to be in this business. Does Aspen hire from the class that has failed? After reading all these experiences, this can't be an accident they have to be going out of their way to hire these people. By the way I was charged $116.00 for this nasty repair for which I had to buy a file because of the broken pieces they left. Also he left my front teeth separated. I blame myself for believing it was only the first office but it appears that all your offices are the same. The person above from Alabama either works for you or found the only office with real professionals in it.

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  18. The Sherman, TX location told me that they could not perform any services without an OBGYN note allowing since I am pregnant. I stated I was pregnant a month ago when I scheduled the appointment. According to the ADA and ACOG, see references below, services such as dental cleanings are not only safe, but recommended. Completely unknowledgable and unprofessional. Horrible experience.

    http://www.ada.org/en/publications/ada-news/2013-archive/september/ob-gyns-encourage-pregnant-patients-to-see-a-dentist

    http://www.acog.org/Resources-And-Publications/Committee-Opinions/Committee-on-Health-Care-for-Underserved-Women/Oral-Health-Care-During-Pregnancy-and-Through-the-Lifespan

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  19. I thought I would give Aspen the benefit of the doubt, boy was that a mistake! I am not sure the office manager or dental hygienist know what HIPPA is. The office as a whole was rude and spoke of personal information out loud at the front desk. I have never been to a dental office that was so unprofessional. I am appalled at the service and felt like I was on a assembly line, needless to say I will not be going again nor did I receive the service I went in for. I will happily pay out of network and be seeing a REAL dentist who knows and understands the HIPPA law. Training is apparently not required. I believe the corporate office needs to re-evaluate the training process while actually making sure HIPPA laws are not bent since this office apparently has no understanding. This was in the Greenwood, SC area.

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  20. THEY DO NOT, NOT STAND BEHIND THEIR "COMORT-LITE" DENTURE WARRENTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  21. I have gone to Aspen Dental in Gallatin, Tennessee and am paying $3,000 for dentures that don't fit properly. When I first got them they hurt on the very top ridge so I asked them to make them a little shorter, Instead they just made them wider and now they are too loose. They say they cannot fix that. Dentures can be made wider, but not narrower. I think they should be made over. The entire office staff is very nice, I don't have any complaints about them. But their work is not what I expected for the
    ($3,000) amount I am having to pay. My bill is down to $1.400, and I am wondering what would happen if I just quit paying on it.

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  22. I am a patient at the Seabrook NH office and cannot say enough positive things about the staff. I had the best experience there. I am not fond of the dentist and had anxiety going to my first appointment . The staff made me feel completely comfortable and explained each procedure and the cost. From the hygienist, Dr. Carroll and the office staff I will only go to Aspen of Seabrook. I have recommended this office to associates in work and would give them a 5 star rating.

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  23. I will not ever recommend Aspen Dental ever. The worse is the location on Hinkleville Road,, Paducah KY. They do not care about patients in any form or any way.. They want to screw patients for as money as they can get from you.

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  24. geez, comments are not looking too good. I recently had what was left of my teeth pulled & was fitted for complete dentures. I have the initial set of dentures but don't get the final, hardline ones until 4/16. I am extremely pleased with what's been done so far. I have no complaints with the dentist or any of the dental staff.

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  25. I went to the Aspen Dental Office in Stuart Florida.Dr De La Rosa is a calm compassionate dentist.He goes over and above to take care of his patients. I had teeth pulled and left with out my scripts. He brought them to me on his lunch hour. My dental problems are a night mare and I am no piece of cake to deal with. There are some billing issues but I believe we have worked them out.But as far as the dental work if I had a dentist like him when I was younger I would not be replacing my teeth now

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  26. I went to the Aspen Dental Office in Stuart Florida.Dr De La Rosa is a calm compassionate dentist.He goes over and above to take care of his patients. I had teeth pulled and left with out my scripts. He brought them to me on his lunch hour. My dental problems are a night mare and I am no piece of cake to deal with. There are some billing issues but I believe we have worked them out.But as far as the dental work if I had a dentist like him when I was younger I would not be replacing my teeth now

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  27. I went for a implant consultation a week ago at the fort myers florida office. A week later I had to call several times to find out what was going on as to the results of the implant doctor reviewing my xrays etc. These folks are so disorganized they had no idea why I was calling. The result of my continuing calling was a clerk finally called me back explaining that the implant specialist results could not be determined for a few more weeks. I'll find someone else that will prioritize my $10-15k worth of business. Hopefully, their dentistry is way better than their business acumen.

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  28. DO NOT GO TO ASPEN DENTAL .. they did ok on my dental work but they do not know how to send the correct bill to my works insurance companys I waited for almost 4 months to finally hear from aspen that they cant send the bill to the insurance comp. by then I was turned into a collection agency... I had to have my work turn it into the insurance to get it taken care of ... and they also tell you they give you a final cost up front , bull s--t my bill was to be $230.00 ended up being almost $900.00 from Indiana south

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  29. I have been trying to straighten out billing errors on the part of Aspen for over 2 months. I have insurance and Aspen Dental is the in-network provider. Instead of charging me according to the Patient Charge Schedule(PCS), they have been charging me 3 to 4 times the amount I should pay. Although I have the dental office manager in agreement with me, neither she nor I can seem to get billing to update their records and charge me the correct amounts. Because I was assigned to them through my State of NJ retiree Pension program, I now have to start paper work to see if I can get assigned to another dental office in my area.

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  30. Aspen Dental, Zephyrhills, Florida....you people would mess up a miscarriage! Quite a racket you have going for yourselves....

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  31. Back in Feb. 2015, my wife had Dental work done, repaired front tooth and 5 fillings. within 4 months the filling on front tooth fell off and the fillings began to dry out, turn gritty, like sand. Wife got pissed and refused to go back. Finally talked her back and when made appointment, have one today 5 april, it took 6 weeks and had to make a regular exam appointment just to get in. We are in Lakeland, Fl, the South Florida Ave. location. The people that answer the phone are rude, leave yo on hold and eventually hang up on you. Only make appointments to make money.
    They are like a car dealer, get you for a lot of Dental work that YOU DONT NEED. This dental work should have lasted several yers, NOT JUST FOUR MONTHS.
    FILE A Complaint with your STATES ATTORNEY GENERAL, DON"T DO BUISNESS WITH ASPEN. I'm going in to talk to billing, not for dentalk work. They can KISS my BUTT. I am retired military and forestry Fire fighter,, have many dentist, chose this one because moved and close to home and of their advertisements which are now FALSE and deceiving. STAY AWAY FROM THIS COMPANY.

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  32. I have been a patient with my local Aspen Dental office for over 2 years. Recently I developed a tooth ache. I called the office, was on hold for over 8 minutes. When I finally spoke with scheduler she told me the first available appointment would be 2 weeks from today. I said "I can't wait that long." Well too bad that is all there is available. One of our dentist is on vacation but she would put me on the list if there is a cancelation in the later that morning the pain was getting worse. I called again. Waited on hold for 17 minutes only to be told that they could not take me in as an emergency. So I called my insurance company and changed my provider to another dentist who would see me as an emergency patient in 30 minutes. Moral of the story is cancel Aspen Dental and find a different dentist.

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  33. I'm sorry I ever went to ashen dental they lie about what they can do I was told that they could pull my two front teeth and make a temporary partial plate that would fit all summer I went back for my one week fitting and was told they made it out of material that can't be fixed.I put a bad review on their website and they tried to make it sound like it was my fault and I was told they wouldn't work.I guess that's why they cut prices to make you think that you're getting a good deal.they seen my bad review and called me gave me two choices give them back the plate and they'll give me$200. Or so,or I can come up with$500. More and they'll make me a permanent partial.they talked me into this now I feel like I'm being bullied into having to spend more money or having no front teeth.

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  34. I had a two appointment set up for my children at your location 4910 E Silver Springs Blvd, Ocala, FL 34470. Once I arrived to the office I was informed that my children's appointment had been canceled do to their office not being able to get in contact with me state they tried calling several times. I asked how can u cancel my appointment when I confirmed it by text that your company sent out to me. Their response was they are having an issue with their system with the text confirmation. I have never heard of any company , Doctors office etc canceling customers appointments that's is so unprofessional. I pulled my children out of school early on the last day of school for nothing. This company will never get my business!!

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  35. ALLEN W THOMPSON SFC USARMY RETIRED
    I WANT TO TAKE THIS OPPERTUNITY TO THANK YOUR COMPANY AND THE PROFESSIONAL'S AT THE OUTERLOOP,LOUISVILLE KENTUCKY OFFICE. THEIR EXCEPTIONAL PERFORMANCE AND JOB KNOWLEDGE REFLECTS GREAT CREDIT UPON ASPEN DENTAL AND AS I EXPERIANCED A EXCEPTIONALY GREAT ASSET TO THE DENTAL ASSCOCIATION YOU COMPANY AND SETS THEM WAY ABOVE THEIR PEERS.
    THIER ACTIONS ON 25 JUNE 2016 RELIEVED EXTREME PAIN THAT EXISTED FOR YEARS THAT I COULD NOT AFFORD OR RECCONCILE DUE TO A LONG DECLINE IN EMPLOYMENT DUE TO DISABILITYS AND A VA SYSTEM THAT DISREGUARDS A VETERANS DENTAL PAIN DUE TO POLITICS.
    PLEASE EXTEND MY THANKS TO MY HEROS AT THE OUTERLOOP KY OFFICE.
    TO MY FRIENDS.
    DR NELSON AND HER STAFF AND TECHNICIONS

    " I THANK YOU SO VERY MUCH "

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