CiCi's Pizza Corporate Office Headquarters HQ

79 comments
CiCi's Pizza Corporate Office Headquarters HQ
1080 W. Bethel Rd.
Coppell, TX 75019 USA
Corporate Phone Number: 1-972-745-4200
Fax: 972-745-4203
Customer Service Number: Online Help Only


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79 comments:

  1. CiCi's, Clifford St., FW, TX. Do not go, it took 20 minutes for an order, then it was luke warm and gummy. Complained, and got a second one 10 minutes later, warm but gummy, no sauce. It does no good to complain to corporate as they are a franchise. CiCi's need to own up to the mistakes and fire the head of the company. Then they served it on a dish instead of the warm pan, too much handling of one pizza.

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  2. There are about 4 to 6 of us who "use" to enjoy gong to cicis in Gun Barrel City Texas. The last time we went, the selectionwas very limited and cold. The salad was wilted and there was no parmassian cheese. They replaced the salt shakers with throw away packets and that is such an inconvienence. The only "not rude" person in the who place was the person who cleans the tables. I have seen where you have numerous complaints about your cicis pizza establishments. I think my main complaint is.....I obeserved a girl behind the counter, taking pizza and throwing it in the trash along with perfectly good bread stix. that is another issue we had. the breadstix............where and why did you replace the good long bread stix with those that look like pretzels?...........WE will NOT GO BACK..........

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  3. My wife and I went to CiCi's in Tomball, Tx. on Hwy 249, want to make sure the area is known so no one else will go. The sign of operation was posted on the the door, the time we went was 9pm and the sign said they where open till 10pm. As we walked up to the door, a employee mets us, unlocked the door and stated they started closing 45 minutes ago, meaning they started closing the store 1hr 45min before time. I stated then whats the purpose of the sign being posted being opened till 10pm, say stated its slow and relocked the door leaving us outside.

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    1. This exact scenario happened to me in mobile,Alabama. I walked in at 8:57pm and the posted closing time was 10:00 pm. They did not even greet us upon entering. Furthermore they had already broke down the salad bar and pasta station and had to go and ask the manager could she serve us. I will be taking down the cashiers name because she was rude as well as the manager. I won't EVER eat here again. No God, the level of disrespect was at an all time high. Please do not waste your time if u are ever in mobile,Alabama. I recommend just going to LITTLE CEASARS !!!!

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  4. My sister and I Googled "Cici's pizza, Grand Rapids, MI" to find all the branch locations of CiCi's Pizza in this city where we live. We each had our own computer/Internet system to work on. However, we continually kept getting pop-ups, pestering the h*** out of us to fill in surveys. It was VERY ANNOYING!!! Is CiCi's corporate office aware of how these pop-ups are getting in the way of their website? My sister and I had absolutely no opportunity to review ANYTHING within the CiCi Pizza website. It was ridiculous!!! From loadingupwithmail@yahoo.com

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  5. Went to the one on Slide road in Luubock. Has always been good. Last time, however there was no tea, no ice, no silverware and filthy tables everywhere. The busboy was too busy hanging out in back to clean tables. Very disappointing and probably won't go back.

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  6. We visited cici's at skillman and whitehurst in Dallas Tx We were refused water and was told we could purchase a bottled water only I will not visit this store again

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  7. My daughter's and I walked in cicis pizza on 02/26/2014 paid for my food now to remind you we used to visit the cicis #160 in bmt tx of the eastex freeway twice a week. Why I was ? About my meal ticket by a manger and he knows my daughters and I we are well known there for years and asking my 10 yrs old daughter ? About her birthday and year she was born in. Felt like we was being tortured by the manager and accused us of stealing and had an attitude about it. After going to cicis pizza since it's been open I will never eat there again. And im a well known customer there

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  8. I went to the location in Lufkin, TX last night at 8 p.m. The hours listed on the window say they don't close until 9. When we walked in, the guy at the front (looked like a manager) told us "we are only taking personal orders, the buffet is closed." My question to you is: if Cici's is KNOWN for its buffet, why is this store closing it an hour early? Actually, more than an hour early because when we walked in there was almost nothing on the buffet the employees were cleaning off. Does this not hurt business? I know you lost 2 customers because of it. When I told him "your store hours say 9." He nervously attempted to give me an excuse that they were pre-cleaning for close. I MANAGE a restaurant. Our pre-cleaning doesn't EVER consist of shutting down any type of service because it loses business. Not only am I dissatisfied with my experience at the Lufkin, TX location, but I have been trying to call the "corporate number" listed online and no one will answer. POOR CUSTOMER SERVICE is what all of this comes down to. Thanks for nothing Cici's. If nothing is done about this, you will have lost two long-time loyal customers, along with everyone we tell about our experience.

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  9. I went to the cicis in gainesville Texas while I was there I saw a roach climb out if the wall behind a tv and also a manager I believe named Kevin was yelling and cursing at employees to work harder the entire time I was there he was paving back an forth whistling didn't once see him do anything at all besides yell at two girls for talking while they were obviously working very hard and also heard him call a boy names including dumbass when he asked to get a drink of water he was sweating and working very hard while Kevin was just yelling and whistling. I would hate to work for that man and he was most definitely mistreating his staff. Gainesville Texas has horrible management!

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  10. I went to eat at Cicis at the new location westimer and Kirkwood I was eating with my family and after I was there the DM name Alex Villalvazo came to my table and told me to get out of the store with no good reason he did not even gave me my money back after he got back to the buffet he he stared to scream to the manager .She was very nice I'm never eating at that Cicis no more I hope u fired Alex Villalvazo

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  11. Well your gun free zone in your restaurants just cost the life of two officers. You need to rethink your policy.

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  12. Absolutely the most difficult people to deal with. We were trying to order from the CiCi's in Gainesville, Tx and apparently the specialty pizzas that are listed on the corperate website do not apply to this location. You are not able order any of the specials like the #1 that lists 2 specialty + one dessert for $12.99 they wont honor the specialty pizzas from the website. The did however place for the last four weeks however with the new manager Kevin they can no longer give the same price. WOW! Completely ruined family night.

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  13. Someone neens to do undercover boss at the Do than All. Store the food is really bad kids don't even like the food

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  14. I always love coming to cici's after a night out at old town in Kissimmee fl.But after the rude service and burnt pizza I ordered for the table, I have had a change of opinion to this restaurant.

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  15. We love Cici's Pizza but after tonight I don't think I'll be going there againdue to the fact that everything was spoiled and nasty in Austin, Texas the Riverside location. CAN YOU PLEASE FIX IT! !! I told the manager the green olives are spoiled and the sprite was out and the game machine took my money. AND SHE DID NOTHING! !! $$$$$$$

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  16. Cicis pizza Las Cruces NM
    It sucks they have stuck up manager's they where being rude with my little girl never will I go there again and by the way their food sucked

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  17. Alvin's Cicis is horrible will never go in there again
    There was a birthday party going on in there and people being let in thru exit door for free
    Parents let kids serve themselves with nasty dirty hands
    And were being very loud ashame that this type of behavior is
    A norm now for some managers because they are the same type of uncivilized group

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  18. This why businesses fold because of
    Managers or employees cheating
    The owner thinking it won't harm anything or anyone
    Think again a lot of people are behaving this way and businesses suffer
    Wake up owners check up on employees

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  19. Just went to one n Shreveport la because TV said the month of September $5.55 it does not say anything about different days r times for this soooooo what a scam to get people n just to pay more than what is on TV!!!!

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  20. Ditto in Wilmington NC ....place is always nasty, there is never any fresh pizza and according to the manager there will never be any pizza on the buffet except single ingredient pizzas. He was rude and very uncaring. There is a university here and they figure college kids dont care about cleanliness or freshness. So they make money and could care less. Since it is a franchise there is no one to care.....sad they really need someone to sue for false advertisement. It is literally nothing like the commercial.

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  21. My sisters and I just went to Cicis on Beltline and Josey. It was awful. The place was dirty and the pizza was not good. The manager tried to make up every excuse as to why the place was dirty. We will never go there again.

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    Replies
    1. The Cicis on Beltline and Josey is in Dallas, TX

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  22. I was at Cici's Pizza at 3401 Altamesa Blvd #166 Fort Worth TX 76133 CICI's Pizza a few weeks ago. The Manager named Jeremiah call me a (NIGG) I have tried to report them, and I have not gotten anywhere. I have new information about the manager Jeremiah and on camera on him getting high outside of the location. He was high serving my family this would explain his behavior. I will have to contact fox 4 news Linda Wagar about the issue. I will release the video's to her if I do not get the manager drug tested a written apologize and my refund. Jeremiah should be suspended and or fired. I don't wish on any losing their job but when they insult my family that is a problem.

    Cici's Pizza
    3401 Altamesa Blvd #166 Fort Worth TX 76133
    Phone = (817) 370-6292

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  23. Dang CiCi's, what happened? I used to enjoy going to your Jackson, TN location. However everything about this place has started to decline over the last couple of years. The pizza is absolutely horrible. Also, how can your whole business be about a BUFFET, and I go there at 8:15 on a Friday night and I'm told the buffet is CLOSED? That's horrible business and leadership. I'm sure you all at corporate are making money but think of a few years from now when CiCi's goes BANKRUPT and trust me, it will. How are you all going to get by? Take care of your families? Do something about all these comments on here. Take some action. Your company is failing in everyday possible. It's sad to see some of the employees that I've seen for years at this location look hopeless. Good people that have worked hard for you all. It starts at the top. They pay you big money for a reason. ACT.

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  24. We are in Brownsville, Texas, and eat at Cicis almost every Friday! We are always met with a friendly smile and welcoming spirit. The manager Luis is amazing! He is kind and friendly and makes us feel like family! He is always professional with his employees, and has a clean and ready restaurant. He is one of the main reasons we will continue to be loyal customers!

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  25. Just went to your Winchester, VA location last night we eat there about twice a month and apparently CiCi's Corporate Office made decisions and changes to how the buffet is to be setup and ran... including removing several of the specialty different kinds of pizzas we normally eat and the MOST crazy thing no more butter/garlic breadsticks!

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  26. No 1.The CiCi's in Gun Barrel City, Texas is awful. No topping to speak of on the crust. Some of the crust are uneatable. Some times one goes in there and they have only 2 or 3 pizza to pick from. ok No 2. The employees are treated like trash. They have to work off the clock or get fired. When business get slow they tell the employees to punch off the clock but do not leave or you will be fired. Some of these people have sit up to 5 hours off the clock then told to go home. They are not allowed to eat when off the clock. ok No 3. The big number one manager will take money out of the till and then when the register is closed at night it is short so he takes money out of the employees pay check to make up the different of what he took. I think this is against law and have told some of the ex employees they need to report him to the state labor board. They are afraid of this man.

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    1. Interesting. I just called in a complaint to the manager because I happen to use a credit card I never use and the card was duplicated and only used here. Fraud dept told me it had to have been swiped. (Has not been used in over a year). He was very rude and defensive and could careless. Sure makes me wonder what's going on. Three days later had charges on card from Austin for thousands of dollars that got decline thank goodness but I will never go back. Most unprofessional manager I have ever dealt with VERY VERY RUDE!

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  27. So I went into the Cici's in Rochester, MN to pick up an application, But the manager on duty Robin was very rude and said that I would have to shave and that I obviously don't know anything about food codes. Only cause that I hadn't shaved yet. Also said that I would have to cover my tattoos but I could clearly see other workers tattoos. I am very disappointed in Cici's as a whole, customer friendliness is next to non existence I would not ever set foot into another Cici's again until they can get some workers/managers that can be more considerate towards customers.

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  28. I live in Oklahoma City a friend of mine and I went to Ci Ci's on meridian for dinner we had the buffet and my friend had ordered a special , which instead of one large sized pizza they are now two small pizzas which took way to long to cook and serve the pizza was luke warm that was on the buffet and it had not taste or flavor the bread sticks were very small and the selection was extremely limited most of which I would not touch except the BBQ pizza so had a salad instead . But this was not the worst we were eating and the TV in our section kept changing stations my table and the table next to ours were watching the movie that was playing I asked the Manger if he could change it back to the movie and I was told that that TV was for the sports channel and that if I wanted to watch the movie I could turn around and watch the other set in another section. later the Set changed back to the movie and then to some other station and then back to the movie . I asked him about the station changes and he asked me if I was changing the stations. and I said no there was no way I could have changed it. He then asked the people at the table next to us if they had changed it or were doing it and they said no. then he asked the bus boys if they were doing it in fact I think that he asked every one in that section.when we had finished our meal and were getting up to leave instead of thanking us for coming to Ci CI's he thanked us for leaving and to not come back. I am send a letter directly to the corporate office and then I am making a phone call to corporate. I can tolerate many things but this is not one of them I will tell every one I know not to go to that one store or for that matter any of them. This is one person that will not be returning.

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  29. A SHOUT OUT TO ALL!
    CICI'S PIZZA IN WILLIAMSBURG, VA
    Address: 3044 Richmond Road #101, Williamsburg, VA 23185
    Phone:(757) 253-2279
    WE ADVISE >>>>DO NOT GO! DO NOT GO! DO NOT GO TO THIS LOCATION!
    OWNER/MANAGER (WOMAN) IS RUDE AND DISRESPECFTFUL.
    THIS IS WHAT IS CALLED HARASSMENT: TOLD US TO LITERALLY USE THE DOOR AND GET OUT OF THE RESTAURANT.
    HERE IS OUR STORY: WE WERE GOING TO HAVE DINNER AT THIS LOCATION USING THE FREE BUFFET COUPONS FROM THE PURCHASE OF $25 GIFTCARDS AS ADVERTISED FROM THE VARIOUS RESTAURANT LOCATIONS. THIS WOMAN, OWNER/MANAGER SAID THAT THEY DID NOT PARTICIPATE IN THE GIFT CARD PROGRAM. HOWEVER, WHEN I CALLED DIRECTLY TO THIS SAME STORE A WEEK PRIOR, THE SAME WOMAN OWNER/MANAGER SAID THAT THEY WERE PARTICIPATING HOWEVER, RE-NOTED THAT THE FREE BUFFET WAS WITH A PURCHASE OF $15 GIFT CARD, INSTEAD OF $25. WHICHEVER WAY YOU LOOK AT IT, THIS CICI'S PIZZA LOCATION WAS PARTICIPATING IN THE GIFT CARD PROGRAM - THE OWNER/MANAGER DID NOT WANT TO HONOR OUR FREE BUFFET COUPONS. WHAT A SCROOGE! WE WILL MOVE FORWARD TO CONTACT AND FILE A COMPLAINT TO CORPORATE OFFICE AND BBB. CICI'S PIZZA WILL ALL GO UNDER AT THIS RATE, ESPECIALLY WHEN YOUR BUSINESS FRANCHISE OWNER'S ARE THE ONE'S MAKING A BAD BAD BAD NAME FOR THE COMPANY.

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  30. Ci Ci's in Galveston, Tx.

    The restaurant in Galveston, Texas has no heater in it, me and my friend went there to eat lunch on 1/2/2015 and I asked the Manager why was it so cold. She informed me that they do not have a heater in the store. So if you decide to eat at this location during the winter months keep your coat on. Also I ordered two pizzas to go, well Ci Ci's has a special going on for pepperoni pizza which is a good deal. I wanted a cheese and a pepperoni pizza to go for my two sons. Well I had to pay $7.99 for the cheese and the special price for the pepperoni $4.99. I then asked if I could get a pepperoni with the pepperoni's on the side so I could get the special, I was told no by the supervisor. I was told that her count would be off and that she would lose her job. Well I feel that Ci Ci's supervisors inability to work with customers sucks. I ate my food in the cold restaurant that felt colder than the outside weather and felt she could of worked a little with me. I think that I will keep going to little Casers for my to go pizzas.

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  31. Y'all closed cicis pizza everywhere near butler Pittsburgh anywhere in a 25 mile radias yet still have commercials advertising their restaurant! Why can't they bring it back to butler? Cranberry? Somewhere close bye the zip code 16001 Pennsylvania like come one

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  32. The Cici's store in Edmond, Ok, has been a regular restaurant visit for us since it opened several years ago, at least once a week. No more. Last May 19 we quit going because the food was poorly made, the area was unclean and no one seemed to know what they were doing. We then decided to quit going, until last Saturday, Jan 10. This time it was utter chaos. Over 40 tables and booths were piled with dirty dishes and old food. The floors were dirty. There were only two part pizzas on the hot counter and they were obviously old. Virtually no desserts on the bar. Employees yelling at each other and no one seemed in charge. Customers were arriving (it was about 630PM and looking at the mess left quickly). After over 6mos not having been there we realized it had fallen to hard times. I thought about calling the Edmond Health Dept., but decided it wasn't worth the effort. The Manager's name on the front glass was Jorge Esquivel. Sad, it was a fine location for years. russellking@sbcglobal.net

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  33. Cicis Pizza in Brooksville, FL... general manager there knocked up the cashier, she is having his baby and he has forced several other girls to quit cause he sexually harrased them... he also claims to hate his job and doesnt care... owner is aware yet nothing changes... way to go cicis!

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  34. I went to Cicis on Sandhills in Columbia, SC the manager was rude, the food was nasty and warm. The cashiers were just as rude as the manager Diane Adams. the restaurant was full of people but she was racist to those who non white and had an attitude when talking to minorities. I was disgusted with the trip. We had to wait outside for 15mins because the cashiers were slow. They had pizza stored everywhere and it was a huge mess. I will not go there again.

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  35. Meridian, MS - Cici's Pizza - horrible customer service (no greeting or thank you, workers were standing at cashier, laughing and carrying on), bathrooms (Men and Womens, disgustingly dirtly), Food (about 4 pizzas to choose from, also the PARMESAN CHEESE holder had MOLD in it), Entrance/Exit glass door (millions of fingerprints, looked as if it has not been cleaned all week, (should be cleaned after lunch and at closing)! Not interested in re-visiting. However, a DISTRICT/REGIONAL MANAGER should!! Or simply close it down!!! Our health is at risk!!!

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  36. I can believe that in irving tx one employ he toll me I can't order pizza the only thing, you eat the one they have, a don't know the company how they handle that. If company they read, he's name's samuel addres 3435 n belt line rd irving. But is one thing he toll me live the store if refund my money, yes if cici's pizza only her this city what ..campany tech those employees. He refund my money I live that place me or my family's or friends or other people I know how cici's pizza trite them.

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  37. It was me and my family. 5 adults and 2 kids. we had the coupon you emailed us "2 dine for 10.99" he would not honor it. He had a new girl on the register.. she was friendly but the manager would not let her do her job. she had her start to ring up people but then stop before cashing them out to wait for him. what was the point of putting her on the register if she could not ring us up. The line was long. the we moved on to the buffet. Pizzas were good. When we tried to ask for more pizza or a certain kind everyone working the line and in the kitchen spoke Spanish. no problems with that however they did not understand anything anyone was asking for and standard answer was 5 minutes. Then the manager would come find customers at the tables and ask them what they were asking for. This is making the managers job harder than it needs to be. at least hire someone that can speak both languages. He is making things harder on himself. it was very frustrating and the manager was not very nice..i am sure due to the stress he created on himself. the teas were sour and you could smell them.

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  38. On 3/2/15 in your store on old troy pike in huber heights ohio a customer became very very upset ith one of your employees. Customer yelling screamng getting in the employees face threatening to make him lose his job. This employee did nothihg wrong, he tried to calm customer down hut c ustomer just kept making a scene. The employee leftvthe store in an attempt to cam situation th I s employee shoud be congratulated for the way he handled the issue.

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  39. I have been to your guys restaurant before and its good. But now living in the Davie,FL area and there are no locations close to me and it sucks because I would love to go back but can't. Do you think of ever adding a cici's pizza in the Davie or Hollywood,FL area?

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  40. Cici's pizza in Plano on 75/Spring Creek - the manager and employees were rude - waited for 10 minutes for lids and then they count every slize for a Togo order - 8 slices was too much. Worst customer service. Do not go there

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  41. The cicis pizza on spencer in Pasadena Texas has one of the best managers I've seen . He is very engaged in how the customers are doing and mantains a very likeable work environment. They also never run out of pizza , he is constantly replacing . I will continue to come here from now on.

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  42. The manager at the cici's in Decatur TX chased my wife in his pickup to another business and said she was speeding through the parking and jumping curbs however , I was behind here on my motorcycle and saw the whole thing . He tried getting ugly with her till I pulled out and called him out .He then called me a p@ssy AS HE WAS SPEEDING AWAY I followed him back to the store where he called the cops on me .

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  43. I had the worst experience ever at the Cici's Pizza in Melbourne Florida on Wickham Rd. I walked in with my family just to have the manager curse in front of my child, make rude comments about me trying to use a coupon and he continued to have an agressive attitude towards me as if i was ruining his plans to close the store early. So i decided to walk out and went to Lil Ceaser's instead where i wasn't treated like garbage. I will never bring my family back to this place as long as this prick still has his job.

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  44. Just ate dinner at the CiCi's Pizza #186 in Lakeland, FL. The complaint is huge. I watched a employee sticking her hands in the cheese. No gloves. I spoke to the manager and she said the health dept exempted CiCi's from wearing gloves because they wash their hands. WOW! I called and reported them to the health dept. By the way, there is no exemption. Will never eat at any CiCi's ever!!!!!

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  45. Last week I ate at the Spring Creek location in Plano. As I thought that was the worst experience from C C'S but I decided to give them another shot. At 5/20/15@18:23 I went to the CC'S #14 in Allen. They had no pizzas once again with no deserts and it seemed speed wasn't a factor to try to make any customers happy. I also order a mushroom pizza which took "30 minutes" to receive. This was brought to me and at first glance this was the worst put together pizza I have ever seen. The limited amount of cheese and mushrooms didn't fill half of the pizza and the rest of it was just plain sauce. Terrible service and Terrible food!

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  46. I was called by the manager that oversees two locations in Katy, Tx . He was calling to set up an interview for a general manager position. He asked me two inappropriate/illegal questions:
    1. Are you married
    2. Do you have any children.
    I of course did not show up to our scheduled interview.

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  47. Jacksovnville AR location no longer using trays manager says corp rules. We were there for lunch my husband has use of one hand and tray is very helpful. Others were dropping dishes and food trying to menuver

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  48. Cont from prev post - multi dishes with food and not drop or spill on the floor.
    Next thing someone is going to fall on the spilt food ! Could you tell me why you pulled the trays?

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  49. Now I don't feel so bad after skimming through these comments. First htf do you get in touch with someone at the corporate number listed above?? Always been to one location in Fayetteville NC and most of the time the customer service sucked and there was never fresh food on the bar. So we quit going there and went to a newer one. The management is very rude. We saw her come out from behind the counter last night, take a customers money and put it in her pocket and he ate while she smiled at him from behind the counter. She came out to barley wipe off the front of the bar and her free eating mooch was leaning all over the bar while talking to her. As he walked from behind her to in front of her he touched her butt. When she was questioned about giving the free food she said it was a refund and I made the comment that refunds go through the register. So then she says it was a personal matter it's none of your business. And I stated that even if he owed her money from a personal matter it should still go in the register. Technically this is defrauding the innkeeper and her in helping him is embezzlement from CiCis. Then she proceeded to cuss us out using words I don't even use and made us leave even though we were not done eating. Cussing us out in front of my children over something she did wrong. . .I WILL NEVER go to another cicis ANYWHERE! This company sucks at all locations I have been to in Fayetteville NC and outside of Fayetteville NC. THey really need to revamp their team members and get some people in there that care. I felt discriminated upon as I am white and the lady and her free eating friend were African American. Not only was this going on but other than her wiping the bar all the employees were worried about doing was talking. Bathrooms were disgusting, I couldn't even change my sons pamper in there. There were signs up for a sweepstakes that ended days ago. . .why weren't they taking down these signs or cleaning the bathrooms rather than giving away free food and talking?? I AM PISSED!

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  50. On August 8, 2015 we visited the Avon, Ohio location. This was our first visit we were celebrating our granddaughters birthday. Unfortunately this was our only visit & our last. The cashier was friendly & made you feel very welcome. As we moved on the salad bar was half empty, a handful of lettuce, the dressing tops needed cleaned, the pizza buffet was not stocked & what was there was very dried out & skimpy toppings, the cinnamon rolls were awesome the brownies hard as a rock. The drink dispenser was very sticky. Restrooms were trashed as well as the tables. Over half were not cleaned with dishes piled high only 1 bus boy was clearing tables. I left a complaint on the survey as well as on facebook. The manager called me on August 12 asking what we experienced I told her she asked for my address & said there would be coupons sent out to me within a few days. Here it is August 29th & nothing. I will not recommend this location to anyone so beware the Avon, Ohio location is beyond gross. I could understand if it was extremely busy & we saw people cleaning & filling the buffets but they weren't doing a thing.

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  51. Visited store #324 in Hickory NC. Will not be going back there anytime soon. The girl who took our order was not really friendly and was listed as clerk: Default on our receipt. Manager was not on site when we got there and came in through the back door about 20 minutes later. Never once did he come out to greet the people. Girls behind the behind the counter only spoke Spanish and did not understand me when I asked for extra dressing . Floors were dirty and table was dirty not wiped down. Restroom was also dirty. It took about 25 minutes before my son got his chicken wings that he had order when we first came in. Will not be going back there anytime soon. Also tried to take the survey twice that Cici's lists and system locked up twice. Is it because they do not want to hear the negative things?

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  52. At the Gastonia North Carolina store one of the employees stole 40 from my visa gift card

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  53. WENT TO THE CICIS ON CLIFFORD STREET #35. THOUGHT I WOULD GIVE IT ONE MORE TRY SINCE WE HAVENT BEEN THERE IN AWHILE.. WAITED 25 MINUTES FOR MY ORDER. WHEN I GOT IT THEY LEFT A PIZZA OUT. I HAD ORDERE 1/2 OLE PIZZA AND 1/2 BARBEQUE..THE MANAGER WENT BACK TO GET IT AND IN A MATTER OF MINUTES WHEN SHE BROUGHT IT BACK HANDED IT TO ME AND RUSHED ME OUT THE DOOR. THE REASON SHE RUSHED ME IS SHE TOOK A PIZZA AND SCRAPED OFF THE PIZZA AND TRIED TO FIX IT LIKE I ORDERED..IT WAS HORRIBLE AND CICIS WONT GET MY BUSINESS ANYMORE.

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  54. WORST EXPERIENCE EVER. WORST MANAGEMENT EVER. ON-GOING PROBLEMS AT THIS CONYERS GA. LOCATION. MANAGER BULLIES AND HARASSES STAFF OPENLY IN FRONT OF CUSTOMERS. OWNER NEVER DOES ANYTHING ABOUT CUSTOMER COMPLAINTS. STORE IS FILTHY AND A HEALTH HAZARD TO BOTH CUSTOMERS AND ANY AND ALL OTHERS. MOLD AND MILDEW SMELLS FROM THE SALAD BAR=COOLER/ MAKE TABLE/ ALL INTERIOR KITCHEN AREAS, OVENS ARE FILTHY AND GARBAGE SMELLS FROM THE KITCHEN. FLOORS ARE ALWAYS COVERED IN STANDING WATER IN THE BACK AND THE DOORS TO KITCHEN ARE ALWAYS FILTHY. BATHROOMS ARE ALWAYS FILTHY. STAFF IS PROBLEMATIC WITH DRUG ELEMENT HANGING OUT THERE BOTH WHEN THE MANAGER IS THERE AND ALSO WHEN HE IS OFF THE PROPERTY. EMPLOYEES LOOK DIRTY AND UNKEMPT. SO DOES THIS BRUCE THE MANAGER. TRASH IS NEVER PROPERLY HANDLED. NOBODY WEARS GLOVES TO DO ANYTHING. FRANCHISE OWNER IS LOUD AND OFFENSIVE WHEN HE VISITS. FRANCHISE OWNER IS PART OF THE PROBLEM. INSISTS ON KEEPING THIS BAD MANAGER WHO IS A BULLY AND BULLIES STAFF AS WELL AS CUSTOMERS. FOOD QUALITY IS POOR. EVERYDAY DRUGGIES IN FRONT OF THE STORE DAILY. SOME SHIFT MANAGERS HELP TO CAUSE THESE ISSUES DUE TO USING STORE AS HANGOUT FOR THEIR DRINKING /PARTY BUDDIES. VEGITABLES NOT STORED PROPERLY EVER. NIGHT STAFF IS LAZY AND RUDE. MANAGERS SEEM INCAPABLE OF TRAINING STAFF WITHOUT BEING ABUSIVE TO STAFF IN FRONT OR AROUND THE CUSTOMER. BY THE MANAGER BRUCE. HE BERATES THEM. HE HAS A CONDUCT PROBLEM. A 'PARTYHOUND' EMPLOYEE CLICK GROUP/ FOSTERED BY THE MANAGER HIMSELF AND SOME OF HIS FAMILY/ THEY ARE ALWAYS HARASSING STAFF WHEN THE MANAGER/OWNER GOES OFF PROPERTY. BE-LITTLING THEM IN FRONT OF CUSTOMERS.BRUCE IS AN EXTREMIST AT THIS. BRUCE, HE IS THE PROBLEM BEHIND THE DRUGGIE THEFT ELEMENT. SOME OF THIS IS COMING FROM HIS OWN FAMILY AND OTHERS WORKING THERE AND IN PAST SITUATIONS. POOR COMMUNICATION FROM HIM ALL THE TIME TO ALL STAFF. INTERFERENCE OF JOB TASKS {and task/job stacking, then hassle the employee AND HARASSMENT TO STAFF MEMBERS THAT HE TARGETS}. he does this to numerous staff. HE GIVES OUT POOR COMMUNICATION TO CUSTOMERS. HE THREATENS AND ANTAGONIZES STAFF. ALWAYS CHANGING UP THE RULES FROM ONE MINUTE TO THE NEXT. ONE DAY TO THE NEXT. DRUGGIE CONDUCT ON THE PART OF THE SHIFT MANAGERS. OFTEN THEY ARE RUDE AND OFFENSIVE AND NOT CONSISTANT ABOUT ANYTHING. ALWAYS HARASSING ONE EMPLOYEE OR ANOTHER IN FRONT OF THE CUSTOMERS AND ALLOWING BOTH THE STORE AND EMPLOYEES TO BE PUT AT RISK... THIS HAPPENS EVERY WEEK. AND THE MANAGER BRUCE IS BEHIND ALL THIS,PLUS THESE.... NO SECURITY ISSUES AND NO HELP OR LAW ENFORCEMENT ISSUES. THE LAW IS NEVER CALLED. THE PLACE IS A HOT-BED HANGOUT FOR DOPERS AND TROUBLE MAKERS. BRUCE THE MANAGER INDULGES THIS ELEMENT AND DOES NOT PROTECT EMPOLYEES OR THE STORE FROM THEFT AND HARASSMENT FROM THUG CUSTOMERS. HE INVITES IT IN. THEN HACKS AND LAMB- BLASTS THE EMPLOYEE FOR TRYING TO PROTECT THE STORE. HIS CHOICES ARE VERY POOR . HIS JUDGEMENT IS VERY POOR. HIS SO-CALLED LEADERSHIP IS VERY POOR. HE HARASSES PEOPLE. ONE CUSTOMER HAS SAID HE IS JUST PLAIN MENTAL- CRAZY. STORE NEEDS A MANAGER WHO HAS INTEGRITY AND CAN BE RESPECTFUL TO EMPLOYEES. HE LIES A GREAT DEAL BLAIMING GOOD STAFF AND FOSTERING POOR/ LAZY PARTY WORKERS TO JUST GOOF OFF ALL THEY WANT AT NIGHT AND TO DUMP THEIR WORK ON OTHERS ON THE NEXT-DAY WHO ARE BETTER WORKERS. EACH SHIFT HE, THIS BRUCE, ALSO SEEMS PARANOID AND UNSTABLE MOST OF THE TIME. THIS INDICATES POSSIBLE MEDS OR DRUG ISSUES. MAYBE MENTAL ILLNESS. NOT A GOOD MANAGER AT ALL. HE HAS TOO MANY ISSUES THAT HE CAUSES BY DIS-REGARDING HIS OWN BAD CONDUCT TOWARDS EMPLOYEES AND BEHIND THE BACKS OF AUTHORITY. A BULLY IS NOT A GOOD MANAGER. A BULLY IS JUST A BULLY. AND THIS BRUCE IS A BULLY AND HAS TOO MANY PERSONAL PROBLEMS.

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  55. CONYERS STORE NEEDS A NEW MANAGER. THE ONE THAT IS THERE IS TERRIBLE. HE IS " bad to his staff out in plain view ". we have visited this location on many outings AND this BRUCE is the worst we have ever seen in ANY CICI's that we have ever patronized. We feel somebody needs to get this guy out of your company. HE IS A BAD EXAMPLE OF A MANAGER. AND A BAD EXAMPLE FOR PROMOTING YOUR PIZZA. HE IS HORRIBLE TO HIS EMPLOYEES AND NOT MUCH BETTER TO THAT LOCATION'S CUSTOMERS. THE STORE IS ALWAYS DIRTY AND HE IS ALWAYS EMBARRESSING AN EMPLOYEE OR YELLING AT THEM BEHIND THE COUNTERS.

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  56. YOUR COMPANY NEEDS TO GET RID OF THE DRUGGIE PEOPLE AND THE HOMELESS THAT HANG AROUND THE CICI'S IN CONYERS AT THE HWY 138 LOCATION. IT'S AT A STRIP MALL. TOO MANY GANG MEMBERS HANGING OUT THERE. SOME OF THE EMPLOYEES ARE PROMOTING THESE CRIMINALS TO HANG OUT THERE. THEY GIVE THEM HANDOUTS AND FREE FOOD. NOT SURE IF EMPLOYEES ARE INVOLVED IN DRUGS AND GANGS. IT'S NOT A SAFE PLACE FOR SENOIRS OR WOMEN ALONE. THE OWNER DOES NOTHING ABOUT THIS . THE MANAGER DOES NOTHING ABOUT THIS. AN INCIDENT WILL HAPPEN AT SOME POINT BECAUSE THERE IS NO SECURITY AND THE MANAGER SEEMS INDIFFERENT TO THESE DRUGGIES ALWAYS ON THE PROPERTY IN FRONT OF THAT LOCATION. WE HAVE DECIDED TO GO TO STEVE B'S INSTEAD. AT OUR AGES WE DON'T WANT TO VISIT AN UNSAFE LOCATION JUST TO GRAB A PIZZA. THIS MANAGER DOESNOT CARE AND IT SHOWS.

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  57. THE OWNER AT CICI'S PIZZA IN CONYERS AT 138 NEEDS TO CHANGE OUT HIS MANAGERS. THE MAN THAT HAS RUN THE STORE THERE FOR YEARS JUST DOES NOT SEEM TO CARE ABOUT his JOB. he is always heckling people including his staff. he treats his hardest working employees like they are just idiots, ALWAYS CHEWING THEM OUT OVER NOTHING.. I have a chance to go there every week for lunch because it's affordable. BUT THIS BRUCE SMITH GUY IS REALLY BAD TO HIS LUNCH STAFF. ANDHE IS TERRIBLE TO WOMEN. HE MUST HATE THEM.

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  58. OUR COMPANY HAS WATCHED EMPLOYEES COME AND GO AT THE CONYERS STORE. THE MANAGER RUNS OFF THE GOOD EMPLOYEES AND THEN HE KEEPS THE BAD ONES. HE HAS A FAMILY PROBLEM IT SEEMS EVERY OTHER DAY AND HE IS ALWAYS LEAVING THE STORE.

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  59. THE STORE #314 IS IN BAD SHAPE. THE OWNER DOES NOT CARE ABOUT THE CONDITION OF THE STORE AT ALL. IT HAS ON-GOING PROBLEMS WITH PLUMBING AND EVERYTIME WE VISIT IT'S JUST DIRTY IN THE BATHROOMS. THE STAFF DOES NOT CARE IF THEY DO THEIR JOBS OR NOT AND A BAD GROUPS OF THEIVES ARE ALWAYS LURKING AROUND AT THIS LOCATION. THE MANAGER OF CICI'S LET'S THIS THIEVING SET OF KIDS COME IN AND JUST HANG AROUND IN THE STORE WHICH HELPS TO INCREASE THE CHANCES OF CRIMES BEING CAUSED TO SHOPS AND SHOPPERS THERE. CAN'T THE COMPANY PROVIDE SECURITY WITH A POLICE OFFICER OR SECURITY GUARDS?

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  60. I don't understand the management at cici's in the rockdale county, conyers ga. location. the acting manager, bruce smith treats our staff as if we are resources for his own personal life. he is always asking us to do him favors or if we can get him a deal on something for his own personal needs. we go to a restaurant to eat, not to be constantly asked to do the manager [personal favors.] who is this guy? what is he to your company that he intrudes on people's lives like this when it's his job to serve them with good customer service. how tackey and unschooled and also usatory can you get? he hits up people for his own personal family needs all the time. we are not the only ones. we have heard others complain about him doing the same to them. this guy should not be bumming 'deals' from people who go there to eat. he is alianating customers when he does this. we have decided to just call in orders.

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  61. to the ceo darin harris. you really need to put security cameras at your conyer's ga. location. bruce smith - the acting manager is involved with a drug element at that store. you need to drug test every employee there because of health issues to the public. and you need to get rid of bruce smith. he has been there too long and he is not keeping up with corporate standards at all. covered up for by the franchise owner, these two need to be on your next list for under-cover boss investigations. the store is absolutely filthy. it is a germ, dirty, mold infested and accident waiting to happen nightmare of a store. bruce does not care. and his boss dan does not care. no wonder reviews of your stores are going down fast. with guys like this ruining your company's reputations due to their own private agenda style of using the rest. as a drug front hangout for thugs and low life. plus they are real slackers who don't care about this store enough to hire adults who are hard workers instead of kid's who are doper/party/hounds. he must be insane to put these kid's in charge. they hang outside out front smoking. they pass dope deals among one another on the property. they drink/dope heavy after they get off and brag about it openly talking about it in front of customers all the time. and bruce lets it all slide. covers up. which means he is a part of it. the shift managers are stealing . check the records for 100.00 missing just recently along with a fish story about it from the employee, nicki. and there needs to be full drug tests required by your offices. these people in his druggie click group can't pass them. talk about a liability factor with your insurance and the corp. can be held accountable for not stopping these illegal activities. bruce smith needs to go. and the franchise owner needs to stop covering up for all the illegal stuff going on at that store.

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  62. why does the manager BRUCE SMITH and shift supervisors cater the thieves and the crooks that come into his store at hwy 138 the conyers ga store? WELL... WHY? HE LET'S THEM GET BY WITH ALL TYPES OF THEFT. WHY? why don't they just call the police? or put security there especially on the weekends? this catering to the criminal element puts others at risk yet SMITH does this constantly . why? HE MAKES NO SENSE WHATSOEVER. THIS GUY IS COMPLETELY CRAZY. AND HE INVITES THE CRIME CAUSING GROUPS TO JUST HANG OUT THERE ALL THE TIME. WITH SECURITY AT THE STORE THIS PROBLEM THATS ON-GOING WOULD GO AWAY AND CUSTOMERS WOULD FEEL SAFE EATING THERE. INSTEAD SMITH JUST PERPETUATES THE PROBLEMS WHICH DOES NOT SOLVE ANYTHING. AND HE DOES NOT REQUIRE PEOPLE TO CONTROL THEIR CHILDREN EITHER. TO BE A SAFE EATING PLACE ESPECIALLY FOR SENIORS AND THE LOCAL BUSINESS WOMEN, A GUARD'S PRESENCE HELPS AS DO SECURITY CAMERAS. THIS SMITH GUY NEEDS TO BE REPLACED.

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  63. FIRE BRUCE SMITH AT YOUR CONYERS STORE. time to fire this guy. HE IS BAD NEWS FOR ANYONE WANTING TO INCREASE BUSINESS. as long as he runs that store we will not go back. AND WE ARE LONG TIME BUSINESS PEOPLE IN THE COMMUNITY WITH OVER 50 EMPLOYEES WHO WON'T be going BACK EITHER. he is giving away food to people who throw fits, HOOD CON TYPES, when he should call the police on them for acting out in his store then have them removed AND BANNED. he is lying to corporate about surveys because employees say he makes them up himself and does a lot of them himself ON HIS OWN COMPUTERS, cheating about that and everything else. he steals from his own store AND FROM HIS OWN FRANCHISE MANAGER. he lies almost constantly and is never consistent with the service there. HIS PERSONALITY IS ERRATIC AND HE MOOD SWINGS LIKE A DRUG ADDICT DOES, then he puts really stupid slacker RUDE / DRUGGIE young people in charge then walks out to leave the place at risk and in a mess. FIRE BRUCE SMITH. HE IS THE WORST EXCUSE EVER FOR ANY KIND OF A MANAGER AT ANY BUSINESS. WHAT A WASTE OF CORPORATE'S EFFORTS WHEN GUYS LIKE THIS ARE SUCH JOKES OF MOOCHING SLACKERS AND EXCUSE-MAKERS. NOBODY IN THEIR RIGHT MIND PUTS DRUGGIE/SLACKER kid EMPLOYEES IN CHARGE OF RUNNING A EATERY. THATS JUST NUTS! YOU NEED SOME NEW BLOOD AT THAT STORE. SOMEBODY WHO CARES. I PROMISE YOU ANYBODY WOULD BE BETTER THAN BRUCE SMITH. HE IS WORTHLESS. that's what happens when these guys stay in charge too long at one place. they steal/cheat and then blame everybody else. you need real managers. not these worn out old pot heads and drunks. you need people who care about their jobs and not just some pandering old guy who lies his way through life and tries to get others to take up the slack for his bad choices and poor decision making. everybody does not have to babysit this guy. he acts like everybody owes him something more than he deserves, most drunks act that way.

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  64. my mother and i do quite a bit of community service work in the communities of rockdale county and the surrounding areas in decatur. we have done this work for many years. cic's pizza used to be a nice place but now it has gone down hill in the conyers location. the store is always dirty. we go there after church but now have decided to stop eating there. the management does not seem to care that the store is always dirty. we said something to him countless times. he says he is sorry but does nothing to fix the problems. on sundays the salad bar is nasty. it's pans of veggies are always covered up with other veggies and debri from the salad bar. its dreessing containers are greasy to the touch and they are clogged up with old dried out residue. the lettuce is old looking and wilted. the pizzas are always trashed with dirty crumbs and the soup is always cold.

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  65. when are the corporate people going to renew the cici's pizza place in conyers? it has been in terrible condition for years. the man that runs it has run it into the ground. we watched a manager named belinda steal money from the register and go outside to give it to a girl with a baby. must be nice to just take money anytime you want out of the register and use it for your own stuff. we also are tired of seeing these blue and green hair do's on these kids working there. do these people bathe? they look dirty all the time and as if they are drugged or 'just out of it'. you should have a dress code and require your employees to take a shower before they come to work. they are food handlers and should be clean and present well to the customers. most of the kids there are just plain rude and lazy to guests. why is that place is dirty all the time? why does the manager bruce smith ignore the problems there?

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  66. we are a group of 35 employees who work with the school systems in conyers ga. we will not patronize cici's pizza anymore. there are places we can go to get a better deals and the restaurants are clean and well kept. the cic's in conyers is absolutely filthy every time we go there. it's dirty and smells bad near the bathrooms and the kitchen doors. it's just awful. there is always food on the floor and it has a greasey feel to the tables and booths. we never see a clean employee at night up there and the manager is always goofing off.plus the employees hang out talking loud and laughing and eating from other food places with their food boxes everywhere. the sign on the door says do not bring food from other places in. that rule doesn't apply to the manager or the staff? that store needs to be shut down and remodeled. and you need a new staff. those same old young people do not have any respect for the job or the customers. we will go to stevie b and pizza hut but not cici's anymore.

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  67. the managers of cic's in conyers ga have a problem. i pay for my food but i see them give food to any rude customer for free. i end up getting the shaft. i'm the good customer! shouldn't i get a free meal because i'm nice? and the managers are always saying things that are inappropriate to customers. and i've seen them blow up at good employees while letting the slacker employees get away with anything and everything, especially the young people. they are not clean in their dress or their conduct. your management staff there is messed up. bruce smith and this belinda need to be replaced. they do not know how to run a business, bruce has no business sense at all. and they are always giving away food to rude customers instead of asking them to leave and stop disturbing paying customers. neat trick for the crumb bums. complain and get free food. be nice paying customer and get cold soup and cold pizza.

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  68. your pizza place in conyers is a druggie hangout why don't you do something to clear out the doper groups hanging out there? one of the worst is the manager; BRUCE. he is always acting out at employees. he yells at them and criticizes them so loud that i feel embarrassed for the employees he yells at. this guy has a bad temper and a real social problem. he drugs up and acts out and paranoid and the corporate offices should do something.

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  69. I EAT AT CIC'S #314 ONCE A WEEK AT LEAST. THE MANAGER BRUCE IS FALLING DOWN ON THE JOB. IT'S A DRUG HANGOUT NOW BECAUSE HE DOES NOT CARE ABOUT HIS JOB ANYMORE. THE FOOD IS BAD AND POOR QUALITY. HIS DOPER DAUGHTER AND HER FRIENDS ARE WHY THE PLACE IS A WRECK AND HE IS OUT OF CONTROL WITH HIS OWN POOR CONDUCT. THE GUY NEEDS RE-HAB OR TO BE REPLACED BUT THE STORE IS FALLING APART. BRUCE SMITH AND HIS FAMILY ARE THE REASON THIS STORE IS A NASTY MESS. FIRE THE GUY. GET A REAL MANAGEMENT TEAM. NOT THESE DOPED UP KIDS. BRUCE NEEDS TO DEAL WITH HIS FAMILY PROBLEMS SOME OTHER WAY NOT IN PUBLIC VIEW AND DEFINITELY NOT IN A RESTAURANT WHERE THESE DRUGGIES PUT OTHERS HEALTH AT RISK.

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  70. MY NAME IS DON, AND I EAT AT THE HWY #138 STORE #314 REGULARLY. BRUCE AND HIS FAMILY ARE WHY THIS STORE IS A DISASTER. THEY ARE DRUG ADDICTS AND ALCOHOLICS. I HAVE SLOWLY WATCHED THE STORE GO DOWN HILL AS BRUCE'S FAMILY PROBLEMS CAUSE MORE AND MORE PROBLEMS. IT'S BAD TO WATCH A GOOD RESTAURANT FOR LUNCH FALL APART DUE TO A MANAGER'S FAMILY DRUG ISSUES. CORP. NEEDS TO FIRE THIS GUY AND GET RID OF THE OWNER DAN MURPHY. THEY ARE CAUSING DRUG PROBLEMS IN THE COMMUNITY AND I'M NOT GOING TO KEEP PATRONIZING THE CICI'S THERE. THIS GUY NEED TO BE FIRED I'M SORRY TO SAY.

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  71. lol holy crap....I came here to make a complaint about ci ci's policies and that I would never return.....never mind you have bigger problems.

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  72. I can't order just a salad to eat in-house, but can order a salad to go....BUT NOT EAT IT IN-HOUSE??!! Silliest policy I have ever heard. Un-healthy altogether. Just let me eat a salad while my kids eat their pizza. I'd rather take my business elsewhere honestly.

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  73. Oh....AND, you took napkins off the table. Boo��������

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  74. the restraint in Lakewood village Sherwood Arkansas needs another cook food not done and everything on buffet cold, told them sauce was cold and instead of replacing it they gave me hot from pan at back of restraint and put some in the cold stirred it and turned up heater. if I had been health inspecter I would have shut them down right there. I have ran a food trailer and I know it has to be a certain degree to keep bacteria down. with all food about 60 degrees that's not keeping the bacteria out so don't be supprised if the store is cited for food poison cici #152

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  75. Lawton Ok Cici is a joke when I ask the manager to make me a special pizza she said she couldn't make it. The BBQ pizza is the only reason I eat there. I will never go back so now Luigi's express it is for our family.

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  76. Sherman, Texas. Took my daughter to CiCi's. I asked for a pizza to be made. Never came. I asked where was my pizza the "New Worker" said they messed up my order. How do you mess up a deep dish beef pizza? Restaurant was full, and no pizza on the buffet. Sat, and waited for ten minutes. No food. We left. Others kept coming in. No food. Manager is incompetent to run a pizza place. Minimum wage workers wonder why they get paid minimum wages? Because their work is minimum at the most.

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