Amtrak Corporate Office Headquarters HQ

3 comments
Amtrak Corporate Office Headquarters HQ
National Railroad Passenger Corporation
60 Massachusetts Ave. NE
Washington, DC 20002 USA
Corporate Phone Number: 1-202-906-3000
Fax: 1-202-906-3000
Customer Service Number: 1-800-872-7245
Email: Online Only


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3 comments:

  1. I recently purchased a one-way ticket from LA to Rocklin, CA for my son. He had come in town for his first collegiate wrestling competition. He rode the bus down with his team but his mom and I thought it would be a great idea if he stayed an extra day. Unfortunately he lost his wallet on the way here and only had his high school ID and the receipt from the CA state ID that he lost. His train was scheduled to leave Bakersfield @ 4:50 am on 9/21. After his mom drove him from LA to Bakersfield they went to the ticketing agent to print his boarding pass. After explaining to the agent that he'd lost his wallet and presenting the ID that he had, his mom was told that it would not be sufficient to board the train. In a panic, his mom called me to ask what she should do because she had to be at work in LA. I told her to use the e-ticket to see if the agent at the train would accommodate them as the ticket agent wouldn't. She did so and as the representative at the train was about to allow my son to board, the ticket agent rolled up on a golf cart telling them that this was illegal and that she had cancelled the ticket. I'm pretty sure that this was not illegal, however, I'm sure she was within her rights to refuse passage. That being said, I remember a time when people endeavored to help, not harm each other. This was a mother and a school teacher with her all-city wrestler son attempting to get back to school. Additionally, I'm sure he is not the first person to lose their identification while traveling and I cannot believe that Amtrak would treat someone this way. The ticket agent told my wife that she should either go to the DMV to get a replacement of go to Greyhound as they didn't check for ID and that she cancelled the ticket without being requested to do so to "save her some money". This kind of behavior is saddening. If nothing else, it is a poor example of customer service. As a result, my wife had to bring my son back to LA where both of us had to take off of work to try and resolve this issue. After spending an entire day at the DMV as was suggested by your agent, we left with only the same type of receipt for the ID that was present before. Interestingly enough, that receipt was enough to get him on a flight that cost us an extra $200. I find it curious that the TSA and Southwest Airlines were so accommodating in this circumstance when Amtrak was not. Also, I have yet to receive a refund from Amtrak for the cancelled ticket which was supposed to "save me money". Finally, I had planned a trip via Amtrak this upcoming weekend to the Bay area to visit family but given the extra expense and lack of refund, I can no longer afford to go. Myself and my family travel extensively. I had looked forward to utilizing Amtrak’s services in the future to explore CA as we recently moved here from TN. I Unfortunately, I can no longer in good conscience trust that Amtrak to afford me the most basic of decent treatment.

    Sincerely,
    Michael Bond
    bonded1@hotmail.com

    ReplyDelete
  2. I recently purchased a one-way ticket from LA to Rocklin, CA for my son. He had come in town for his first collegiate wrestling competition. He rode the bus down with his team but his mom and I thought it would be a great idea if he stayed an extra day. Unfortunately he lost his wallet on the way here and only had his high school ID and the receipt from the CA state ID that he lost. His train was scheduled to leave Bakersfield @ 4:50 am on 9/21. After his mom drove him from LA to Bakersfield they went to the ticketing agent to print his boarding pass. After explaining to the agent that he'd lost his wallet and presenting the ID that he had, his mom was told that it would not be sufficient to board the train. In a panic, his mom called me to ask what she should do because she had to be at work in LA. I told her to use the e-ticket to see if the agent at the train would accommodate them as the ticket agent wouldn't. She did so and as the representative at the train was about to allow my son to board, the ticket agent rolled up on a golf cart telling them that this was illegal and that she had cancelled the ticket. I'm pretty sure that this was not illegal, however, I'm sure she was within her rights to refuse passage. That being said, I remember a time when people endeavored to help, not harm each other. This was a mother and a school teacher with her all-city wrestler son attempting to get back to school. Additionally, I'm sure he is not the first person to lose their identification while traveling and I cannot believe that Amtrak would treat someone this way. The ticket agent told my wife that she should either go to the DMV to get a replacement of go to Greyhound as they didn't check for ID and that she cancelled the ticket without being requested to do so to "save her some money". This kind of behavior is saddening. If nothing else, it is a poor example of customer service. As a result, my wife had to bring my son back to LA where both of us had to take off of work to try and resolve this issue. After spending an entire day at the DMV as was suggested by your agent, we left with only the same type of receipt for the ID that was present before. Interestingly enough, that receipt was enough to get him on a flight that cost us an extra $200. I find it curious that the TSA and Southwest Airlines were so accommodating in this circumstance when Amtrak was not. Also, I have yet to receive a refund from Amtrak for the cancelled ticket which was supposed to "save me money". Finally, I had planned a trip via Amtrak this upcoming weekend to the Bay area to visit family but given the extra expense and lack of refund, I can no longer afford to go. Myself and my family travel extensively. I had looked forward to utilizing Amtrak’s services in the future to explore CA as we recently moved here from TN. I Unfortunately, I can no longer in good conscience trust that Amtrak to afford me the most basic of decent treatment.

    Sincerely,
    Michael Bond
    bonded1@hotmail.com

    ReplyDelete
  3. Not accommodating and customer service stinks, I think they hire miserable people who like to cause pain.

    ReplyDelete

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