Gander Mountain Corporate Office Headquarters HQ

43 comments
Gander Mountain Corporate Office Headquarters HQ
Gander Mountain Company
Address:
180 East Fifth St. Suite 1300
St. Paul, MN 55101 USA
Corporate Phone Number: 1-651-325-4300
Fax Number: 1-651-325-2001
Customer Service Number: 1-888-542-6337



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43 comments:

  1. Why dont you support an american car in nascar? Must not be a true american company.and what part of toyota is american.

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    Replies
    1. Actually, Toyota has always made the top ten made in the USA vehicles. With the most popular one being made in Texas.

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    2. What an idiot! Just because a Company don't support NASCAR, doesn't make them un-American! LOL.

      First of all, not all Americans like NASCAR!

      Second! Did you ever think that maybe they might want to spend their money elsewhere!

      I watch NASCAR too, but I don't go buy a product just because it's plastered on the side of a race car! I buy it because I like it!

      Delete
  2. Why don't you hire/train your merchandise assistants? No one in the Portage store seems to know anything about hunting, fishing or camping. When I stopped in to ask a question about fishing equipment the young man looked at me like I was in the wrong place. Don't sporting goods stores handle fishing equipment . This is Michigan and fishing is a sport -right. There were several young men (one of themw wearing a tag that said Assistant Manager) talking amoungest themselves but offered no assistance to custmers. I can get that kind of custoerm service shopping on-line and save money.

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  3. Can one person tell me why at your greenwood store indiana they only put out expensive 22 long rifle ammo. yet if you buy any gun. you can buy all the cheap ammo you want in the back room. is that right for the rest of the public.

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    Replies
    1. Dear Fellow Shooter, We are all frustrated by the ammo shortage, but GM did not create it. I think that if I owned the store, I would keep a few boxes back for folks that just bought a new gun. Wouldn't you?

      Delete
  4. Why do you hire ignorant people that are worthless that have no clue about anything in the store. .. and why do you hire gun techs that don't want you to touch a gun or look at a gun that you are intrested in buying and they also talk shit about the customers that they can't help because they are to busy talking with other employees. .. and because of this the store in niles ohio is losing more and more costomers everyday you need to do some undercover work in some of your store and if you want me to contact you add tell you about the last few times I was in that store I can ....I refuse to go back in that store with all the ignorant people

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    Replies
    1. reply to me,
      you must have been in the taylor michigan store,

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    2. I just want to say it's the same way at the Tyler Texas store. Im with you brother. Never go back into that store either.

      Delete
  5. A Now LOYAL ACADEMY PATRONAugust 27, 2013 at 11:05 PM

    I called the Gander Mountain in N.W. Houston to check if they had a certain brand of shotgun shell. With the season coming up- I need a couple of cases, and Gander is the closest retailer to me(45 miles) that carries that brand. The peron that answered the phone was very unprofessional and told me that the 1-ONE person working the gun/ hunting section (new and improved?????)was busy. Could she help. I told her I was looking for Kent TEALSTEEL shotgun shells in 12 ga. I then had to explain to her WHAT a shotgun shell was. After 10 minutes she came back on the line saying that she checked and the shells are in stock. Cool deal- I figure while I'm there I'll get my hunting licence. Big mistake. It took 3 employees to finally get my licence printed- after the first girl fumbled with the machine for 15 minutes.

    I went to the ammo section for the shells that I was told were in stock- looked for 10 minutes, then spent 10 minutes walking the store looking for someone to assist me. (there were 12 customers in the store- 9 of them were at the gun counters(new and improved) with NO SALESPEOPLE TO BE SEEN.) Finally found one. Explained 3 times what I needed, he disappeared in the back, came back and told me they dont have what I was looking for.I explained that I called and I was told the shells were in stock. His reply-I dont know- no "sorry sir for the inconvienence"- just "I dont know. I wrote off GM 2 years ago because of crappy service, BUT FIGURED IT HAD TO HAVE GOTTEN BETTER. My mistake- I will NEVER set foot in ANY GM again!!!!!!!!!!!!!!!

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  6. Gander Mt have the most rude, unprofessional employees.

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  7. I recently went to your store in Geneva, Illinois to purchase an AR style rifle. After reviewing my FOID card and drivers' license, I was told that, since I lived in Aurora, 2 towns away, and they supposedly had an ordinance banning "assault rifles", that I could look all I wanted but that I could not have one because Gander Mountain was asked to uphold this law, even though the store is located in another town. My question is simply this: Since when does Gander Mountain enforce local laws? I am NOT banned from buying anything legal, only from storing this particular item in Aurora. I could be keeping this weapon at my cabin in Eli, at my business outside of Aurora, or elsewhere. It is up to me to comply with local possession laws. When did your company decide that it had the power to enforce laws? Governments of all kinds possess the necessary judicial structures and police entities to enforce their laws. It is not up to you guys, or any other company to do so. In fact, even sworn peace officers don't have enforcement powers outside their local juristictions. I am amazed that a company such as yours would take such a position. After talking with your sales person, I left my cart with about $500 worth of hunting gear and headed to Cabela's. For the record, my demographic is 50+, white and over 100K income. I have lots friends that enjoy the outdoors as I do and have related this story to them. And for the record, tell your gun staff to stop calling ARs "assault rifles". The AR stands for "Armorlite Rifle". Be part of the solution, not the problem.

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  8. I would like to know why we cannot get another store in the southern tier of New York. I know you as a corporation got a raw deal here and cost you a lot but their are better options. There are better sites here that are much better located with interstate access and high and dry. . We do not have a store in this area with out driving two hours away. I can show you locations centrally located between this area and the Catskill mountian region.. As it is now I have to drive to PA to get what I need and I am far from being alone. I would like to see you give this some consideration . Thank you for your time.

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  9. I'm about to get my Lawyer involved with my case against Gander Mountain I ordered my grandson Queen size camo sheet set and camo comforter for Christmas was told I would have it by 12/24/2013 well guess what have not got it I called fed ex cause I had shipping number fed ex only got a label so I call the gander in Sc that was on the invoice from my email well they don't know what happened they would call manufacture and call me within 24 hours well that was 12/26/2013 and now it's 1/1/2014 and still haven't heard from them so I'm calling my lawyere and the TV station there in Sc and my local staaion call for action and lets see how this gander mountain like being on TV for ripping people off especialy a 10 year old boy we will be calling it Gander mountain that stoled a a little boys Christmas..

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    Replies
    1. Wow!... Your narrative was very interesting, but certainly not for the reasons you intended.

      Delete
  10. I'm really p.od. I wish I had the money back that I spent on x factor shaky head jig heads just to find gander mt quit selling them and told by employees they haven't came in yet. If that was executive decision then executive needs to go and bring back shaky heads.

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  11. Refused to honor price match on rifle. Price was $100 higher then Cabelas. Prices they pay on used firearms is absurd. Only thing the store is good for is ammo shopping. Their prices are not lower, but because there are so few shoppers you can at least see what they have or don't have. Suspect that they will soon change or close.

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  12. A few days ago I purchased a jacket from your online store for $159.99. I went online and found that nearly everyone had the same jacket on sale for $119.99. Needless to say I called customer support and they refused to refund the difference.They said that they do not match sales prices. Instead they told me to return the item. Can I ask you what kind of customer service is that. Had you rather me return the item and loose me a valued customer or simply refund the difference. That really makes me upset about my experience with your company. I will never do business there again and will tell everyone I know about my experience shopping at your store.

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  13. Your Hall road and Schoehnerr store has gone downhill. I went there three times to use a gift card and had nothing but problems. The first time the cashier started taking new customers after several of us were waiting for almost 15minutes, the next time the ammo was unmarked and I had to wait 10 minutes to get a cashier to check the price, the last time they wanted me to wait in line to get a box of ammo. There was at least 10 people ahead of me. The repair guy had a snotty attitude and said "that's the way we do it." After buying 5 guns and a ton of ammo ,NO MORE. Fix the poor quality of your stores or you will end up GONE. Just bought two guns at a proper gun store.

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  14. Hello , can someone please tell me what it takes to get certain products in a store ? I am a fishing guide as well as a tournament fisherman and when I take people out fishing and they ask me where they can purchase some of the products that I use during the trip I would like to be able to tell them to go to Gander Mountain but I need a Store to carry the products that I use, such as Uncle Josh products like the meat series pork rinds and Denali Rods. Both companys are sponsers of mine but I really like what they offer and I use and promote those items. Thanks for any help. Dennis Ansell Lure-In Fishing Guide Service

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  15. Why would the fayetteville nc store get rid of their military discount? Youre located near multiple military bases and I know the workers there are mostly veterans. I dont understand why veterans can't get it, but the boy scout standing infront me the other day can get his.

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  16. I was just in the novi store trying to buy a bushmaster AR 15. The two guy's that's 2 behind the counter had no clue how to sell a gun. One guy was saying it about time for him to go ( but he was helping me ) If that's what you call it. The other had no clue how to find ass gun . First they didn't have one then they did then it was not the same one on sell .not very smart just lost around $1,000 . I have purchased 6 guns from there.NEVER again store is a joke.I will tell all my club friends not to go there.

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  17. They help out customers about as much as I proof read my reply. Store sucks.

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  18. Re: Lansing location. Since your store was built I have tried to give my business to you. But numerous times I go you never have anything in stock. Especially when it comes to ice fishing. Your employees tell my they try to talk with you about the problem and they won't shop there. I guess you want to go belly up? I will never set foot in your store until you fix it. Until now I will drive 2.5 hours to cabelas.

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  19. Dear gander mountain in raleigh, nc. i helped up stock and open up the store and a mouth later u guys cant give me any hours any where, ive worked in camping, footwear and customer service and yet you still unable to give me any hours, I look in the paper this Saturday and I see that you're hiring part time for camping and fishing after I talk to the manager about switching to camping or fishing and still I've yet to get at least 12 hours. something needs to be done thank you.

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  20. We bought a gun at Gander Mountain TCM but they NEVER have ammo to put in the gun - great store management - NOT

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  21. i am absolutely disgusted with the customer service at the gander mountain in the wausau wisconsin area. they seem to be unwilling to help anyone out. i was there looking for a product that they do not carry, not a big deal. i talked to two employees there and they told me where it might be. ok, couldn't find it. the guy was cutting arrows for someone else so i waited for about 20 minutes. in that time there were numerous other people trying to get service in this section and nobody else came to help any of them. at least two other employees walked by in this time and i did not see them attempt to help anyone in this area. I have had problems in the past with customer service at this store, it seems like if you don't look wealthy they don't care about you. I have bought thousands of dollars worth of merchandise from this store in the past and regret giving them any business at all. they have really gone down hill in the last ten years and now seem to be more of a clothing store than anything else. they will be my absolute last resort for buying anything. i would rather travel an extra 2 hours to cabellas, or order it from someone who charges more, than give this company any more of my money.

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  22. I waited at the gun counter for assistance, I was #73 and the staff was serving guess #72. The store was not busy Friday night 4/10/15 at 8:00pm. Customer Service representative Brandon walked pass me without acknowledgement and assisted two gentleman looking at other items. It was obvious that I was ignored. At that time I put down my #73 and walked away. My dissatisfaction of customer service was noticed by another customer service representative and kindly assisted me with Glock handgun I was interested in. I asked for the identification of the initial Customer Service representative Brandon and advised that I would speak with management. I went to customer assistance desk at the front of the store and requested management. Dan, the manager on duty at that time came up front to speak with me. My husband had made a purchase and came to where the manager and I were talking. I advised Dan of the EXTREMELY BAD CUSTOMER SERVICE - THE WORSE SERVICE POSSIBLE. Dan apologized and asked what he could do to keep me as a customer. I advised Dan that I would not spend one cent in that store and my obligation of informing the company directly of the EXTREMELY BAD SERVICE was my obligation and he was responsible to make sure the customer associates were trained to prevent ALL WOMEN FROM WALKING AWAY.

    I have a long history of management in the health care field and appreciate all feedback from customers. I am sure you understand and appreciate that most people would walk out without saying a word to the management and talk badly about the company to everyone they come in contact with. I chose to go direct to the CEO David Pratt to inform him of the EXTREMELY BAD CUSTOMER SERVICE - THE WORSE SERVICE POSSIBLE.

    This survey is intended to go direct to David Pratt, CEO for acknowledgement and direction.

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  23. I purchased a smoker from your store in York, Pa as a Christmas gift for my husband. Now that the weather has gotten nicer we have been able to use it. However, on the 3rd time it sparked and smoked. When I contacted your store and spoke with your VERY RUDE manager, Chuck, I was basically told so sorry for your luck. First of all he said electronics have a 30 return policy--since when is a smoker an electronic...it wasn't even one with the electronic panel. Then he told me I should of purchased the protection plan." WHY SHOULD I NEED TO BUY AN ADDITIONAL PROTECTION PLAN FOR A PRODUCT THAT IS BRAND NEW. IT SHOULD WORK TO BEGIN WITH." Chuck had not one ounce of customer service in him and I will NEVER walk into that store again. I realize some people try to take advantage, but that is not the case here. I just wanted my husband to have a working smoker that I purchased for Christmas. I could of thrown my money in the trash and gotten a better result than I got from Gander Mountain...at least it would of been my choice to throw my money away...instead you did that for me. EXTREMLY DISGUSTED

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    1. I made a purchase from Gander Mountain store in Texas while on vacation. When I made the purchase I asked if item could be returned or exchanged if it didn't fit because it was a baby gift and the baby wouldn't be born until September. I was told as long as I kept my receipt I could return it or exchange it if it didn't fit. Well that is not the case. I called customer service on yesterday and a nice man told me I could return it to the distribution center with a copy of my receipt. I failed to get the address so when I called back today to get address & I was asked why I needed it the rude lady said they had a 90 day return policy and I could not exchange it. I asked to speak to a supervisor and she was just as RUDE and said basically "your are stuck with it because it is passed the 90 day policy". After I explained to her that was not what I was told yesterday she said he didn't know what he was talking about. Seems to be that should be her problem if she has customer service reps working and giving our false information. Again I will NEVER PURCHASE ANOTHER THING FROM GANDER MOUNTAIN AND I WILL PASS THE WORD ALONG TO ALL MY FRIENDS. I called the corporate office and to speak to management about how rudely I was treated and they basically transferred me back to the same customer service department again that was so rude and unhelpful. I realize retail stores has policies but in both situations I asked and was misinformed. Had I known that I could not have returned or exchanged it I would NOT have made the purchase. I suggest that you think twice before purchasing anything from a store who fails to tell the truth and have employees who are not trained with the store policies and procedures. I am furious and will make it a point not to purchase anything from them again regardless of the circumstances.

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  24. I had a very bad experience with Gander Mountain in the Tyler Texas store. Was called name's cause I wanted my money back on a rifle that I bought new from that store. I never got to even shoot the rifle and they offered me consiterably low buy back price on a rifle they told me nothing was wrong with. What kind of return policy is that?

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  25. I went to the Gander Mountain store in Marion, Il yesterday, and it was the worst experience I have ever had in a retail store. Most of the sale items were mismarked, misplaced, or boxed wrong. There were only two check out people, one was tied up about an hour with a pre-ordered sale and I had six people behind me. The entire experience lacked knowledgeable employees and was embarrassing as well as frustrating. I will never go back to that store or any other Gander Mountain.

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  26. I went to the Gander Mountain store in Marion, Il yesterday, and it was the worst experience I have ever had in a retail store. Most of the sale items were mismarked, misplaced, or boxed wrong. There were only two check out people, one was tied up about an hour with a pre-ordered sale and I had six people behind me. The entire experience lacked knowledgeable employees and was embarrassing as well as frustrating. I will never go back to that store or any other Gander Mountain.

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  27. It's probably a good idea to inform your manager(s) at the Mentor, Ohio location to NOT go around telling people that you fire people because they are too old to work there. While I'm sure some people will think this all emotional on my part, it's really not. My father was an employee at Gander for years and years and years and has always been a very hard worker. He was fired a few weeks ago. He is 70 years old, had never had any disciplinary action against him the past, and was ALWAYS at work. So, needless to say, we were a little surprised when a former Gander employee went in and asked for my dad today and he was told by one of the managers that they parted ways "because he's older and not living up to our standards." Wow, really? Better be careful - go around saying that is just inviting a lawsuit. The higher-ups at Gander need to take another look at the people in charge in Mentor.

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  28. Why is everything all computerized, the phone system the credit department, even emails that I get from Gander Mountain. No one seems to be able to answer any questions about anything, just oh you will get a letter in the mail in 7 to 10 days, which is computer generated? So again there are no Human Beings that work at Gander Mountain stores or Credit department, very sad, I no longer will do business with this company.

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  29. Fayetteville, NC. My dad lives alone on 10 acres and wanted to buy a shotgun for some home protection so I went with him to Gander mountain. I was going to buy the gun for him so I was told I had to buy a gift card first with the amount on the card for the gun and then he could use the gift card to purchase the gun himself. Ok, no problem... Well my dad is older and asked me what a question was on the computer background check. I walked over and told him so he could finish filling out the form. Afterwards, we finally get an assoicate's assistance, my dad was told he would have to redo the form all by himself because I helped him fill it out.. Wait... What??? Umm ok... So my dad does just that. He picks out the gun he wants and I purchase the gift card. This has been about 1 hour already. The sales associate goes to the back to get the gun so my dad can use the gift card to purchase the gun himself... That's when things went downhill! We were then told that my dad could not purchase the gun because I helped him fill out the form... WTF! Seriously!! Ok when why the F did you waste our time and have me purchase a gift card if you guys never intended on selling to my dad! So now I must wait for a manager to come over and refund my money back from the gift card to my bank card... Another hour by this time. The manager looks at me and says, "there you go, it has been refunded to your card". Umm... Where's my receipt stating that??? He looks at me and tells me he can make a copy of the one he is holding. Ah yes, duh! So I get a copy of the receipt and now I must wait for my money back! That was a little over 14 days ago now!! I went back to the store at 10 days and got some bs so I said I would give it a total of two weeks... Still no refund! I'm calling cooperate today and I am demanding my money back today! Side note: the manager never gave me the gift card back either... Why not, it's not like they could have resold it or anything right... Makes me think something devious!

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  30. I live right behind GM an the new Academy in Lake Mary Fl. I always knew GM was pricey but this takes the cake. You sell 20 round box of 7.62x39mm ammo for $19.99 , an Academy has it for $9.99 as well as Walmart. When I asked a worker at GM about the price he rudely told me "if you don't like the price go somewhere else". I never write reviews or anything of this sort, it's just something that blew me away. Your employees are almost always rude, an are as knowledgeable as a brand new shooter. I am sure nothing will become of this comment, but all you readers out there, you shooters, take your business elsewhere. You will save money an not be spoken to rudely.

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  31. You need to re-train your cashiers before someone contacts the BBB on your practices. I was a first and last time customer at your Paducah, KY store. At the checkout the cashier that was being trained asked if I wanted to "Open a Gander Mtn rewards card to save money on purchases starting today?" I asked if it was a credit card was told "NO" so I gave my information, swiped my Capital One card for my purchase & left. Two weeks later I get a Gander Mountain Credit card in the mail-two days after that a bill for my purchase that night? It said to call the 800# to activate it-I did not-I cut it up & called your customer service number and was told that "Our customers like to have us put their purchase on the card right away to activate it?" I said explain to me HOW when I haven't activated the card-cut it up & tossed it did it get charged my purchase at checkout?!? I was told "That's how we do it" I'm sorry "NO" that is not how you "DO IT". I will never shop there again as you are apparently used to being misleading to your customers & "OK" with not having good business practices as this is the most back ally thing I have ever seen out of a company. The girl was training a cashier so I'm guessing this is an "Accepted Practice" among your stores. There are no words to describe how mad I am. Just so you know a "Rewards" card is for in store discounts like Kohl's or Kroger not a credit card & most people have to "Activate" credit cards when it comes in the mail-not have some 17 year old girl do it for them at checkout-without saying she did. I have credit cards & no way would I have opened one with you because your interest rate is terrible. Big corporate America stores should definitely know better-it's border line "scam" what you did & from some of the comments I see above your "OK" with that.

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  32. I purchased a smith Wesson 9mm MP shield on 2-28-16 from gander mtn..two days later went to shoot it and the laser was not working..so immed took it back..they inspected it and said we will have BLAKE check it out.I NEVER DID HEAR SO I CALLED THE NEXT DAY AND WAS TOLD IT HAD TO BE SHIPPED BACK..so they would call me in few days..7 days passed, so I called them and was told it would be a month or so before I would get it back due to no laser available and none were being made...I took it upon myself to call SMITH WESSON..called smith Wesson and they had no record about my gun and the problems..I Called GANDER MOUNTAIN AND Blake said he would call smith Wesson every two days and each time that he called, he would call me with a update..it was 3-23 and no calls..smith and Wesson never returned calls after I was tld they would ck and call me..3-24 I called the company that made the laser, CRIMSON TRACE, Spoke to supv Brandon and he listened while I complained and he said he knew nothing of this issue but would check..I explained that I was told it would be at least a month or more due to crimson trace no longer making the laser..he did not deny it but at same time, he stated he did not know the facts and would def. get to the bottom of it...today he called..said he located the laser as it is a new kind that is for the gun, only bn making for a year and he over nighted it and I would have the gun on Monday, 2-28..he is a god send for sure

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  33. I purchased a firearm from your Winston-Salem, NC store. The pistol had broken/defective components which failed while shooting (maybe 150 rnds). I returned to the store with the firearm, still in basically brand new condition (proving that it was, in fact, defective and not abused or dropped). The employee I spoke with, who I have dealt with on several occasions, wasn't interested in the fact that he was selling a defective product and even less willing to help. I was told that I should have purchased a protection plan, or they could charge me to send it to a gunsmith to be machined and new parts installed.

    Was this just the emlployee, or is it typical for your company to not stand behind the products it sells? I have a strong feeling that if I claimed it under a protection plan and it ended up being defective parts, you wouldn't hesitate to take the issue up with the supplier or manufacturer. Needless to say, if your company does not stand behind the products it sells, I will not be purchasing any more firearms or ammunition from your stores.

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  34. I am a concerned former employee at Lebanon, Indiana warehouse distribution center 1. When issues arise and it's overlooked by the people who are supposed to help you,what are you supposed to do? The issues that concern me are when there is a sort of bullying being done. The bullies themselves just happen to be lesbians who think they can get away with everything because the company won't or don't deal with this subject well. What is an employee to do? Take matters into their own hands? Lose their jobs when they can't handle it anymore when nothing is done? When these same people are turned in over and over again for groping each other on company time and people are tired of seeing it. These same people being caught by bosses standing around wasting company time and not just a few minutes and it's overlooked because of the circumstances. Or the fact that when this happens it keeps other people from getting there job done. You would think a company of this size would want to deal with this so these messages wouldn't have to be left on a website to try and get the attention of the right people who may feel the need to help. Or what if the person feels like there has been an injustice and gets a lawyer to handle the situation because the company won't. What measures need to be taken to make sure this doesn't continue? Or happen again? What can anyone do to help this from going on? Does anyone really want to help this situation? Will anything be done? I guess a follow up message is in order when something is done. I'm still in touch with a lot of current employees, former supervisors, and former employees who watched this unfold as nothing was done. Thank you for your time. Wish me luck that the situation is resolved quickly.

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  35. Wow! I have never shopped at your stores,but after reading your reviews, I
    don't think I ever want to.

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  36. Purchased a Fox Sterlingworth SXS in great condition. Purchased the SXS and everything was going well until both tops of the wood chipped off when it was fired, substantial enough to need to be restocked. I purchased the Insurance plan, that when sold to me, said that everything would be covered. It has been sent to the service dept. and now its really not there problem due to cost differences, What the. They told me that they would buy it back. It's A fox Sterlingworth in great shape. And no I'm not selling it back. Fix the gun. We will see how this turns out, I will keep you posted. And don't try to get the regional mgrs. name or the district. mgrs.. name they don't give it out. They are putting it back in the hands of the store manager like he has any say so over the service dept. Like I said we will see.

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