After setting on hold for 45 minutes to reach a customer support agent, ALL SHE could do was read from a prompt. She had me unplug my router for my internet and wait 30 seconds and replug it in. When that did not fix the problem, all she said was, call your internet provider and then call us back. I asked for someone else that could help me, IRA, the customer service respersentative said and I quote "Ma'me, you will be on hold for over 30 minutes, you will need to call back at a later date" and then hung up. I WILL NEVER RECOMMEND this product to anyone. I am sending the corporate a certified letter with a formal complaint. DO NOT BUY THIS PRODCT.
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