Net10 Corporate Office Headquarters

46 comments
Net10 Corporate Office Headquarters
TracFone Wireless, Inc.
9700 NW 112th Ave.
Miami, FL 33178 USA
Corporate Phone Number: 1-305-640-2000
Fax Number: 1-305-640-2070
SIM Customers: 1-855-333-2355
Customer Service Number: 1-877-836-2368


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46 comments:

  1. We bought sim cards and a plan. We have been trying to get it connected for two weeks. On the phone with you guys for hours, hours, and hours. All you guys do is transfer our freakin phone call. You don't resolve anything. We have paid at&t ten cents a minute talking to you guys. You guys are the most re tarted company I have ever ever ever encountered. I can't believe it. You guys must be a scam. That is the only logical answer for your bs

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    1. By far the worst company that I have ever dealt with. Stunning incompetence across the board. They can barely understand English, different employees say different things about the same subject, the list goes on. I'll be excited to have my time and minutes expire, I NEVER WANT TO HEAR FROM THESE PEOPLE AGAIN. STAY AWAY FROM THEM AT ALL COSTS.

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    2. You said it perfectly!

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    3. Add Me To That Also!

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    4. NET 10 IS A SCAM!!!

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    5. I encourage all of you to email the AG of Florida and of your own state and they will respond. The more who report them the better the response and action by these offices. Mention class action lawsuit possibilities. They will get their attention.

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  2. THIS IS THE WORST COMPANY EVER--DO NOT WASTE YOUR TIME AND MONEY ON THIS PIECE OF CRAP COMPANY!!!! IF YOU LOVE HOLDING ON THE PHONE FOR HOURS, SPEAKING TO PEOPLE WHO DON'T SPEAK ENGLISH (IN MY CASE INDIA) AND AFTER 8 HOURS INVOLVED STILL GET NOTHING ACCOMPLISHED--THIS IS THE RIGHT COMPANY FOR YOU. THEY STOLE $66.82 FROM MY ACCT AND ARE REFUSING TO REFUND THE ACCT..I HAVE FILED WITH THE BBB--DO YOUR RESEARCH ON THIS COMPANY OR YOU WILL REGRET IT.

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    1. I AGREEBE GOING THRU SAME PROBLEMS

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    2. You must have been listening in on my very long phone calls. You go around in circles with these people and get nowhere!

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    3. I agree as well! my husband purchased a phone from their own website the first week of july and it did not work went through 6 people and no one could help. the next day they said we needed a new sim card so they were going to send one. waited two weeks and when i called back they never sent it cause the ticket was cancelled. so when we eventually got it the phone still dont work. talked to 5 more ingnorant people who all said we had great signal in our area and when they sent me to upper management in another department she tried to tell me we had poor coverage! so after that she sent me to someone else and they told me to remove the battery and the particular phone we got you can not remove it. its unremovable and the sim is on the side of the phone she told me to listen up and follow her instructions like i was stupid. I told her to google the damn phone and do some research. so they decided we needed a new phone. i had to wait for a prepaid envelope and then when they recieved the phone they would send a new one! well its been a week and a half and no phone. talked to 12 different people and the ticket has been cancelled and no phone was ever sent back to me!!!! I told them i wanted a refund and they told me they do not do refunds. well this pissed wife has been jacked around too long now and when i say i want a refund and you hang up on me it dont fly! its been a week now that ive been trying to get somewhere with a refund and im at my witts! these dumb asses dont know what the hell is going on and just pass you to the next dumb ass and tell you lies or when you call them out on their lies you get hung up on!!! im contacting a lawyer!!!

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    4. I totally agree, same things are happening to me now, wrote an email, but probably will not get a response.!

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  3. My NET10 data service has been suspended for 17 days now, even though my plan renewed and a new month was paid for two weeks ago. My data was suspended three days before the end of my service data for "high data usage" for exceeding the 1.5GB limit imposed on phones with AT&T SIM cards. The recording that NET10's (your) own customer service "high data usage hotline" provides says that "once you add a new service card your data will be restored 24 hours after your service renewal date". I am on the automatic renewal so my plan renewed of course 3 days later, however it has now been TWO FULL WEEKS since my renewal and my data still has not been restored to my plan! I have contacted customer service 5 times regarding this and all they say is that there is nothing they can do and/or that they "will transfer me to the correct department" and only transfer me to that same recording for "high data usage" which lies and says data service will be restored 24 hours after renewal and DOES NOT GIVE AN OPTION TO SPEAK TO A PERSON, it just hangs up on you after the recording.

    I AM PAYING FOR DATA on my plan...when I renewed my service that includes another month of data which I am not receiving! I need email for my work and this is more than an inconvenience, it is costing me business and money!
    I will continue to circulate negative information about your services online and, if necessary, contact my attorney to file suit for lost wages due to my inability to access my mobile web and email which is vital to my business if you do not restore my data services promptly.

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  4. However, the company's technical support team(mainly TierI) is far from helpful even with simple/routine procedures: Included are: number ports, phone activations, Sim card replacements and minute and service day transfers.
    Then the ultimate betrayal/goofup occurred on May 29, 2013, by NET10/Tracfone which absolutely blew my mind!!! They(Net10)cut my service off without any reason. I had over 3500min and over 450 service days on my phone, but the phone was lost. So I did as the TIER III rep. suggested and bought a cheap, temporary Net10 phone so I wouldn't be w/o a phone. This basic LG NET 10 phone cost me almost 25.00 and I had to add a phone card to it to for another 30.00(300min and 60 service days). THEN A MIRACLE OCCURRED: I FOUND MY LOST PHONE W/ 3500MIN AND OVER 400 SERVICE DAYS(THE PHONE THEY WRONGFULLY CUT MY SERVICE OFF OF!) So of course I called back directly to TIER II with my phone that had the proof of the exact number of minutes and service days I had. The Techs then performed their star codes/diagnostics to verify my exact # of min and serv. days and of course found I was not LYING and had exactly the amt of min and service days I claimed. But, what makes me most upset, is that I was promised compensation for my service being cutoff for no reason by the TIER III manager I spoke to regarding the service cutoff issue. The TIER III mgr. gave me a phone number to call when my new net10 phone could make and receive calls(It took 4 days for my phone number, 3500min and 450+ serv days to be transferred/ported to my new phone), and he said I could not receive compensation till my new phone was working. The phone number the TIER III Rep. gave me was 1 866 806 1840 and a Reference number of 618967. He said call back and I would be fairly compenasted for my time and NET10's/Tracfones serious glitch killing my service for no reason. Well, I tried to contact NET10 Customer Support today(which turned out out just be their tech support line) and was escalated again to the highest TIER III manager. This was my WORST EXPERIENCE with a TIER 2 or TIER III technician/manager so far. He proceeded to tell me that I was compensated by them(NET10) porting my number to my new phone(even though they had no cause to kill my service and relinquish my phone number), transferring the 3500min and the 450+ service days to my new phone. HOW IS THAT COMPENSATION WHEN I ALREADY OWNED/PAID FOR THE 3500MIN AND 450 SERVICE DAYS THEY VERY RELUCTANTLY GAVE BACK TO ME????? I WILL RECEIVE THE COMPENSATION I WAS PROMISED AND I ALSO EXPECT TO BE REIMBURSSED FOR THE CHEAP LG NET10 PHONE & 300min 60day phone card I PURCHASED AND HAD TO USE WHILE I HAD NO PHONE DUE TO NET10s ultimate screwup cutting off my account. THESE BUSINESS PRACTICES ARE TOTALLY UNACCEPTABLE AND I WILL BE FORWARDING THIS COMPLAINT AND ALL PERTINENT CASE INFORMATION TO: The Net10 Corporate Office Headquarters/Tracfone Wireless INC.
    Unless this issue is remedied, I will not be giving NET10/Tracfone any more of my return business(I will terminate my service once my min and service days lapse. This also goes for the other 3 NET10 phones in the household if these poor business practices continue without resolution.

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  5. AT&T customer service was (is) one of the worst. But it is stellar compared to the absolute technical incompetence of the Net10 technical staff. I won't go into details - it is boring. Suffice to state - I have so far spent in excess of 5 hours on the phone trying to resolve an activation issue. Still nothing but broken promises. Unbelievable!!

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  6. I totally agree. I had a phone number with Net10 for ten months and one day I woke up and it was gone. No phone service no number. So I called net10 and wow what a bungle of idiots! Out of 14 idiots that I spoke with to resolve my problem only one truly knew what he was going and that was Charles. Two hispanic women tried to get rid of me and said I will have to go to the store and get minutes. (Thats a lie I could do that on the phone with them with a debit or credit card. LAZY bitches. 10 just did not know what they where doing. One Hispanic supervisor woman just had a crappy attitude so I asked for her supervisor and she was a supervisor herself. One woman said she could get back my phone number that net10 had lost. I gave her my phone number and she assured me she could get it back" I said I don't want a new number as other operators have told me I would only have a choice to get". she assured me "oh no you will get the old number back". SHE F"N> lied to me and set me up with a new one! After two more calls and 6 hours later(from the starting call at 10:30 am. I finally got someone named Charles that could help me. A regular person and not a supervisor I believe. Out of the seven supervisors I did speak too all of them are idiots and don't know a damn thing about talking to customers or helping them with the issues of there phones. Net10 just sucks, sucks, sucks ...

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  7. The customer service deptment is terrible. Just keep transfering me around until I get an automated message. The last call I made I asked to speak to someone who could help me with my problem. The person asked me who would I like to speak to. I said anyone and she said she needed a name. What a bunch od idiots.

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  8. I just spent over an hour on the phone with these incompotent idiots as well and had no problem resolved. All they did was transfer me from department to department, from idiot to idiot, from non American to non American. I got all the way to the manager and the bitch hangs up on me because I asked her if she thinks I am stupid when she told me to buy a new phone and try again. My phone worked fine this morning, I called in in the afternoon to have my number changed, now 6 hours later, my phone doesn't work. And their advice is buy another phone. Fuck no, why would I spend more money on an unreliable product ? I don't think I have ever dealt with such an unprofessional business. Going to call the BBB as well tomorrow. I am a Veteran of the Iraq war, and I had an easier time in Iraq for a year than I did on the phone with these fools for an hour. NEVER by any means use this company, they are horrible. And to top it all off, an agent told me "We don't care if you take your business elsewhere."

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  9. I spent three days on phone with net10 finally told to return phone to store and get money back phone don't work.return phone to store they call net10 for return authorization net10 says no just rescan phone it will work do that give phone back to cutomer,three hours on phone now they want me to fax receipt of phone purchase they might be able to fix it,tell them to kiss ass I want money back they said we have no control of store refunds you can get your money back.what a joke will never do buissness with this company again and filed complaint with store where I purchased phone next step bbb.

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  10. This company is the WORST DO NOT TRUST THEM FOR NOTHING, you will get no Help they LIE even the Supervisor I think they are a TEAM.YOU WILL GET the same person don't waste your MONEY or time.NET TEN is a SCAM!!!!!!!!!!!!!!!!

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  11. Such a SCAMMMMMMMMMMMMMMMMMMMMMM!!!!

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  12. I purchased a net 10 phone from Dollar General. When getting home to activated it. I was told by the gentlemen on the phone that there was an error in the phone so he couldn't activated it. Gave me referals number and was told to call back in 24 hours. After the 24 had pass. I called to be told the same thing. I ask how do I get my money back. I was told that if it was purchased online I could get my money back thru net 10 but if it was bought from a store that I would have to take it back to the store. I went back to Dollar General and told the manager what they said. The manager told me they don't take the phones back after it has been purchased. No sign was up to say that. I ask what I have to do then. The manager told me that she couldn't help me. So I called the Dollar corporate office. After few times calling the Regional Manager did call me back to say to go back to the store and she would get the manager to help with getting it activated. but I couldn't get my money back. So I went back in and she did the same thing I did to be told to wait 24 hours. It now has been three days and I have called them back again to get the same thing. I want to get my money back. Net 10 is not any good. Everyone I have talk was not English as well so it was hard to understand what they were saying. REALLY! Very bad customer service. Do not buy Net 10 phones or any phones relating to Net 10 company. This has been going on for three weeks.

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  13. Everytime I have to deal with this company it's nothing but frustration and incompitent employees who can't speak clear English or have any idea what one is talking about.

    Something as simple as buying a ringtone is utter chaos. First the song is mislabled on your website. I call to get the correct ringtone sent in place of the wrong one and the idiot you hired sent me back the same friggin ringtone.

    So now I call again and I speak with idiot #2 who wants to me to buy another ringtone but says we'll credit your bank account. I think it would be better customer service to give back the money you already have of mine before you ask for more. Or better yet it would have been better customer service to have just once again sent me the ringtone like the first idiot but have the second idiot send the correct song. Is that so hard to ask of a company I have been doing business with since 2009?????

    Everyone I know has no problem buying ringtones for thier phones, but then out of all my friends and family I'm the only one using Net10 perhaps that's the problem.

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  14. i have had my phone for two or three year's now but i only have one problem with it and that is the letter's and numbers are not there any more so what can we do about this please contact me at swiftrichard999@yahoo.com and let me know if you can help me with this problem please

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  16. I purchased a Blu Studio 5.3 Phone off of the net10 website that redirected to what they call a Partner site .. I had an issue with my phone as it would not allow me to view Pic messages.When I called to find out what to do from a different phone they said they couldn't do anything because it was not a net10 phone however I purchased it from the net10 site Partner site .. if you are not going to honor the phone as a net10 phone don't put the PARTNER site on the net10 site .. Any how they could not help me this round.
    So I decided since I cant get pic messages then I will buy a little cheap phone that wasn't so cheap 70.00 until I could buy something else , well the little phone didn't have enough internal memory so after 2 text messages it said my internal memory was getting low .. so again I called net10 to find out what to do and I got a really nice guy that tried to help and I happen to mention about the original phone and he said that its as easy as updating the UPN number I'm like great .. but the phone has to be activated I will send you out a new sim card because unfortunately when he tried to activate the original phone he said it was an outdated sim card im like what. so I asked if durring this time will I have any service interuptions while I wait for a sim card and I was told NO..WEll guess what THEY WERE WRONG. anyway so I waited the 7-10 days and called back because I didn't receive it as of yet and they said it was never sent out and they would send me out one but it would be no sooner than 3-5 days well again No sim card.So I tried to switch back to original blu studio and they said the number and minutes were attached to the small phone and I would have to purchase a minute card. Now I'm really getting hot I just purchased Dec 27 a 50.00 unlimited phone card and put it in the reserve for jan as my job i'm a temp and we had a two Week shut down and I didn't get paid . in the mean time I purchased a new sim card from K-mart and was told the number is already assigned to the sim card that is coming in the mail .. i'm like really anyway so I asked about the sim card after 3-5 days and they said again that it wasn't sent Now this is Two weeks without a phone at this point .. I was hot so unfortunately I had to take it to another level and called the corporate office .. I had a really nice guy not sure what his name was that fixed and ported and everything to the sim card I had purchased started my minutes as of Jan 22,2014 and proceeded to tell me they could have done all this from customer service .. sooooo anyhow I was ready to end my service with net10 because of the outsourced customer service that I received several times .. but its People and service that I received from corporate office that makes me re think about leaving and I decided to stay .. I can get a signal anywhere I go .. but the customer service stinks so people call headquarters for help ..

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  17. Net10 does not value it customers. I purchased a used phone to replace the phone that I was using because the speaker stopped working. I added 300 minutes to my phone this morning, 2/16/14, but my previous balance of 1756 was taken away, now I only have 300 minutes. I contacted customer service and spoke with Ansley Amsterdam who informed me that my phone was deactivated for over 60 days. I stated that my phone was not deactivated and I had been making and receiving calls since transferring my account to the replacement phone on 1/5/14. Prior to that, I added 300 minutes to my account on 12/12/13 which I still have the text for on my old phone, which is the exact same model, and prior to that 300 minutes were added on 10/21/13. When I requested a supervisor, Ansley Amsterdam told me that he was a supervisor so I requested to speak with his supervisor. He stated that he was waiting for HER to become available, but I was eventually transferred to MR. Glendon Hanover. Apparently, they were looking at the account of the PREVIOUS owner of the phone that I purchased. After verifying that my ACCOUNT was NEVER deactivated for over 60 days, I was then told that the PHONE that I purchased will NOT accept the unlimited carry over minutes and that is why the 1756 minutes were deleted. I responded that when I initially spoke with a customer service rep, I was not told that once I receive the new sim card to transfer my service from one phone to the exact same model phone that I would not be able to add minutes without the previous minutes being deleted. Glendon Hanover verified that I should've been told that information and that they still cannot give my minutes back. Basically, I am being penalized because someone did not do their job. I have been a long time customer, but will now look for another service provider because I was ripped off. I hope that corporate reads this message and pulls the phone record for the conversation that I had with their staff so that someone can listen to the entire conversation and verify that I was ripped off. If I had been told that once I transfer phones that I could no longer use the 60 day 300 minutes carry over card because the previous owner only used the higher denomination cards, I would've kept my old phone and returned the one that I purchased from ebay. I am very upset that I purchased the minutes only to have them taken away through no fault of my own. DO NOT USE THE NET10 SERVICE because they DO NOT VALUE their customers.

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    1. I am back -- following up on my message above. I called customer service again today and finally spoke with someone who knew what they were doing; therefore, I am taking the comment back that Net10 does not value its customers. I spoke with Darryl Abiabi who not only knew what steps to take to resolve my issue, but was very nice, quick and professional. He checked my phone and contacted the Unit Verification department to verify that my minutes were deleted, 1756 to be exact which he put back on my phone. I am very grateful that I spoke with Darryl and wish the company employ more like him, not like the idiots I spoke with yesterday, Ansley Amsterdam and Glendon Hanover. Thank you Darryl! :-)

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  18. THESE PEOPLE R STUPID...THE PHONES ACTUALLY GET GOOD SIGNAL BUT THIER DOWNFALL IS CUSTOMER SERVICE FOR ONE U DONT KNOW WHAT THE FUCK THEY R SAYING NOT CUZ OF THE ACCENT BUT THEY TALK LIKE THEY HAVE SHIT IN THEIR MOUTHS..FINALLY GOT MY PROBLEM FIXED AFTER TWO DAYS AND ALOT OF CURSE WORDS...ASK TO TALK TO A MANAGER EARLY DONT BE NICE ITS A WASTE OF TIME.

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  19. I have a Sprint phone and just moved to an area where there is no Sprint service and barely any roaming. Found out I can bring my Galaxy S-III. Here I am thinking they can switch me to another carrier and after over a week I have no service and only now they tell me that my phone is only good on areas for Sprint. I know need to go out and get a new phone service and they are telling me I can't get a refund for the card I bought. What kind of shit is that?

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  20. If I had read these comments before I purchased my Net10 phone, I would not have. I have to argue with service representatives. They try to drag their feet, sandbag me, and then try to not put back the minutes or days of service contract left. After about 8 calls to customer service I finally got the rest of the service days left, but even then the CR tried to short me on the days. Finally got all days, don't really feel like adding anymore minutes or days with Net10. CR is just too much like Hewlett Packard's.

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  21. Does anyone get anywhere with this company? they took my money for international calling plan and i can't call internationally. They say they need me to call them from a different phone so they can program my phone. why? my phone shouldn't need programming. It should be like all the other phone companies where I sign up and then can call internationally. What the heck. This company sucks. They make billions of dollars off ripping people off, taking their money and not giving them service. They don't give a crap about their customers because they have billions of dollars rolling in. What's 100,000 unhappy people compared to the millions that aren't having issues? well, i guess I lost $65 this month plus the cost of the phone. If i can find my receipt i'm returning it.

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    1. These lying bastards sold me a $65 SO CALLED "UNLIMITED" INTERNATIONAL calling card so I can talk with my business associates in China. Now that Net 10 got my money they tell me their $65 CARD IS NOT UNLIMITED!!!!! IT IS LIMITED!!!!!! Now I'm losing money every day because I cannot reach them. I invested in high quality Chinese laptops however Net 10 put the brakes on my business, & say I am LIMITED to call ONLY 15 INTERNATIONAL PHONE NUMBERS in 30 days, the crooked lying bastards say.

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  22. The worst customer service of any company I have ever dealt with. All I wanted to do was upgrade my old phone. After receiving two phones that didn't work. I tried to get the third activated and was told my account had been deactivated. After several more calls to tech support I still don't have service. Net10 SUCKS!

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  23. Net10 has customer service agents that don't have a clue. they call me 4 times a day 7 days a week all over inaccurate stuff. They shut me off for a month for no reason. You can and complain to corporate office and they take the complaint and nothing happens. I have complained 12 times and still get harassed. I'm switching to a more reliable and curteous company. The representatives even curse at you.

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  24. I guess we have to blame the marketers for being so creative and convincing.
    Net10 Phones

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  25. This one is a winner. I have a 40 $ plan with net10 (which gives you a 4G LET for only first 500MB data usage). I run out of my 4G LET a few days after I used updated service. While I was wandering why I my data was slowing down I reviced a mms message telling me my 4G LET was reduced till the next 30 days. I called the call center (Chevon ID no. 545682) told me right away if I ned 4G LET I have to update my plan again which I updated Sep, 3, 2014 (Today is Sep, 19,2014). I asked for a Manager who came 4 minutes after (Paul ID no. 18167) and told me the same with a firm stand without any consideration. It took him about 5 minutes just to get me the corporate e-mail (corporateoffice@tracfone.com). All together they wasted 40 minutes of my time for nothing. What a disaster.
    Birk

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  26. This gets more interesting, I call back again the first person I spoke to claimed to be a manager (Xiuva ID no 540795). I asked if she have a boss she transferred me to Lilana who claimed to be the main manager (only God know who is a manager). ID no 540565. I told her I posted my compliant on corporateofficeheadquarters.com and gave no heed to what I am saying and quickly told me I have to wait for another month for my update. This is my sad story with NET10. :(, :(, :(, :(, :(, :(, :(,'
    Biruk

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  27. LG440 is a poor phone; LG220 is a better model. Also avoid the low end Motorola

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    1. i have been told it is due to the type of phone (cdma) and the type of tower in my area; net10 is making an exchange and very helpful!

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  28. I brought a sim card from Dollar General and when I call the store they said that it was not refund and tried to active it. The people that I talked to from net 10 said that the sim card wasn't able to work. So they mailed me another sim card. When I got the sim card 7 days later I tried to active the card and again there was a problem with the sim card. So I was asking for a refund and now they are saying that net 10 don't refund money back to me.

    Don't buy this sim card or phone.

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  29. Worst company ever and ever

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  30. i call mine my "suckphone." these people are all foreigners and the corporate office in miami no longer takes calls. you are held up on the line until your nerves can't take it anymore, usually over an hour.

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  31. After reading all the comments I have to say I totally agree. I had to change my credit card information for billing purposes and it took 3 calls, 2 live chats and me calling my bank to reverse my charges. They charged me 3x and told me I had to call the bank to get it reversed if it was wrong. When I called the Corporate Office and explained I wanted to talk to someone in charge in the Miami office she was rude and transferred me to the call center in the Philippines. That person told me there was no-one else I could talk to. Called back Corporate and this same lady was rude again and hung up on me. At that point I had enough. I will be leaving this company and finding another.

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  32. i have had issues with my phone for 6 weeks. i am able to make and recieve calls. but the people calling or recieving my calls are able to hear me but i am unable to hear anyone in return. i have notified net 10 many times and i was told it was a defect with my phone the samsung t401g. i was supposed to be recieving a replacement model of the same kind. a week later i get the lg440g phone which is miles away from anything my phone is. for the last 6 weeks i have sent this phone model back and contacting net 10 with the issue of the improper phone being sent to me.i am told they are making a ticket and inputting the proper model on the ticket to their warehouse. a week later i recieve the lg440g once again. contacting the company many times over the weeks i spent up to 5 hours at a time on the phone with them at a time only to get assurance that the proper phone is being sent. here it is 6 weeks later with the lg440g in my hand again. i have escalated this call through reps and managers.and then in touch with corperate. i have gone through 3 reps now and i have ben hung up on twice before i could even be transfered to their managers. they say their computers show i am receiving the proper phone. yet here i am with the lg440g. their computers are showing incorrect information. i have contacted the company and today dec 12th spent from 903am to 101pm dealing with this issue once more. their customer service is lousy. their managers are lousy. i was put into contact with corporate 3 times twice in which i wa shung up on for being "rude" by getting loud because i have had enough of this company and the run arounds i am getting for inadiquate services that i am paying for. i have given them 1 last chance if by week 7 its not fixed i am demanding a full refund for my unused minutes. and a refund for my time and hassel.

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