Fire Mountain Corporate Office Headquarters

56 comments
Fire Mountain Buffet Corporate Office Headquarters
1020 Discovery Rd., Ste. 100
Eagan, MN 55121 USA
Corporate Phone Number: 1-651-994-8608
Fax Number: 1-651-365-2356
Customer Service Number: 1-800-871-0956


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56 comments:

  1. Tonight, my friends and I decided to go to dinner. We went to Fire Mountain, located at 730 Elmwood Rd, Lansing Charter Township, MI 48917, store number 2256. We left the restaurant, about 7pm, and walked to my car. We came out of the door laughing, and continued heading to my car. All of a sudden we hear "You faggots.." Startled, we all look at each other, and once again we hear "You fucking faggots.." Then this man.. Preceded to lay into us. He called us faggots, told us we were going to hell, etc.. While this is happening, two employees were outside smoking. One stayed out there, and caught EVERY single thing that was happening.. And another went inside to get a manager. When the manager came out, this man turned to the manager, and they spoke very low. The man went inside and the manager started to follow him in. I said "Uhm.. Excuse me? What is being done now?" He said "What do you want me to do, arrest him?" Wow.. I replied "No, but I think you should ask him to leave..??" He said "I did.." Okay.. So we sit down in my car for a minute, and just wait. Wait to see if he did it, or what was going to happen.. About 5 minutes later, they both came out.. Once again, huddled together, talking. I start my car, and we start to pull away.. I asked the manager "Can I please have your name?" He responded "No." This man, who has called me out of my name.. Wow.. But then to BLATANTLY get disrespected by a manager... NOT. GOING. TO. HAPPEN. We came in here and spent 50 dollars on a meal, only to leave and be harassed.. I'm angry with this man who works for SOETS HANDYMAN AND MAINTENANCE.. But I'm more angry with COLLIN REED, the "manager." No apology, no remorse.. Nothing. Is this acceptable?? Is this how we act?? I know my rights.. I could have cause a SCENE called other "faggots" and it could have REALLY been a scene.. This man spoke SO harshly in front of children, elderly etc.. This is UNACCEPTABLE!!!!!!! What's going to be done now??

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  2. Shame on that horrible man, and shame on the manager. When someone attacks someone else in your business, you kick out the attacker and apogize the person/people attacked. I will never visit this restaurant again. Ever. Not only did they let this go on, but they condoned it by kicking out the victims and let the attacker be. It's gross and it's wrong.

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  3. I live in East Lansing, and I just watched the video. I'm making sure it gets shared by every person I know in the area. No one should allow an ignorant idiot to talk to others like this. The situation was handled with more grace by the victim than I would have given. Collin Reed should be held accountable for what goes on in his establishment, and the fact that as a human being, he wouldn't stand up for the victim makes him a horrible person, let alone a manager.

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  4. SHAME ON YOU FIRE MOUNTAIN. I WILL NOT BE EATING AT YOUR BUSINESS ANY MORE & PLEASE DO SOCIETY A FAVOR & TRAIN YOUR MANAGERS TO HAVE SOME DECENCY WHEN IT COMES TO A SITUATION LIKE THIS.

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  5. Shame! I am disgusted at these actions. I watched and shared the video. Perhaps the manager there needs a new job somewhere else....like in a morgue where he doesn't have to deal with people's feelings.

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  6. As I head home for a visit this weekend I am horrified by your manager's behavior and will encourage all of my family, friends, and former students to boycott this establishment. Waverly Community schools and loving families, students, and staff will not tolerate hate. Shame on you Fire Mountain.

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  7. Video has been shared yet word of mouth works just as well what a shame

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  8. I saw this video shared online and was taken back that it was taken not only in Michigan, but near my hometown. The way these men were treated is absolutely ridiculous. The man calling them names should be ashamed- if he were really such a religious man he wouldn't be outside a restaurant calling innocent bystanders offensive names for no reason. What is really sad is how the manager handled the situation. When you are in a workplace, you put your personal beliefs aside and make sure that all of your customers feel comfortable and are being respected- he did not do that (not to mention just from a human standpoint, you should never stand to the side while someone is being bullied- regardless of the situation). From the sounds of it, he was giving attitude and being very uncooperative to the victims. The man yelling the obscenities should have been asked to leave, and the victims should have been given an apology at the very least. I've never been here, but I know many of my friends and family have, and I will be sure to share this video. Needless to say, I won't be dining here in the future either.

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  9. This just blows my mind. I'm from St.Louis where LGBT is a well known common thing. We have a huge festival every single year. And guess what? Even all the straight people here are ok with this. I'm making damn sure everyone in St.Louis will see this, as well as Las Vegas where I also have gay family members! This is not at acceptable behavior, and the manager should have handled the situation properly. No one wants to go to a place to be harrassed. Good job on losing so much business because you have an incompetent manager!

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  10. Done fucked up fire mountain. Sharing the video and story everywhere.

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  11. I've lived in Lansing for a little over a year now. I'll make sure to avoid this place and let everyone I know how intolerant the staff is. I'm not willing to support a business like this with my hard earned money.

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  12. I find this type of behavior unforgivable....I do not blame the whole staff but the manager responding in such a way proves the handling a management position is beyond him. The man outside should have been banned and tokd to leave immediately. This is 2014 and your establishment needs to do some meetings with all employees about hate crimes and customer relations. I will not waste anymore of my money there for this shows if LBGT harassment is ok then where does it stop seems race, gender, age etc could be possible as well......shame on the.man and the manager and shame on Fire Mountain if they do nothing to make this right.....I have shared this all social media to get the word out.

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  13. This is absolutely disgusting! I will never go to your establishment EVER! You owe the gentlemen a public apology. You should be ashamed!

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  14. In an economy where no one has enough money, I can't see how anyone would continue to justify spending the little they have at your establishment. I look forward to seeing how you correct this INTOLERABLE situation with your staff and manager at Elmwood's location in Lansing, Michigan. And it goes without saying, yes, I've seen the video to. (And was among the 1300 that shared it.)

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  15. Joining and supporting the boycott against Fire Mountain and I have shared the disgusting video that was captured outside your establishment. I will also encourage friends and family to join in this boycott as well. At the least I would have expected to see some sort of responce from your corporate office stating that the Manager was reprimanded and that Fire Mountain didn't tolerate nor condone this behavior or the lack there of from its staff and that culture and sensitivity training for its staff and management was a priority. ...shame on you fire mountain

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  16. Shame shame shame on you Fire Mountain Buffett.. I've never had the pleasure of dining at one of your establishments ... And I guess I never will. Your company should be totally ashamed of how your employee handled this situation.
    I would suggest for future hirings or training of your management, you supply them with some civil rights information and also how to run your establishments!
    I feel sorry for that man with so much hate inside him that he needs to lash out!

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  17. The appearance of collusion between the manager and accused customer should not be tolerated. Take action before business is negatively impacted.

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  18. Bad call by the manager. The man verbally assaulting a patron of your business should have been held accountable for his unacceptable behavior and asked to leave or have charges pressed against him. f

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  19. Such ugliness. .. we all see you. I recommend you get to fixing this.

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  20. Absolutely unacceptable! I will not frequent this establishment until this manager has been terminated! It is time that all corporations send a message loud and clear as to what kind of behavior is not acceptable by customers, managers, employees, or corporations! And, to the man that said such hateful things, I looked at your FB page...you make declarations of Christianity but where in the bible is it acceptable for you to "cast the first stone" especially since you have your own demons exposed on 2 pages, 1 with a blunt being rolled, and the other 1 with Claire Sinclair (Playboy's Miss Oct. 2010)....seems to me you need to repent for your own sins before making judgment and crucifying another for theirs!

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  21. I live in Arkansas and seen this video on Facebook...everyone should realize this kind of hatred should stop...this is a new generation and we won't tolerate this.We will let the world see how ignorant they all look by easily posting it on Facebook.

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  22. I am disgusted! I live in the Lansing area and my family and I frequent that specific establishment. No longer will I go again, and I will try to convince all of my friends, Facebook and otherwise, not to eat at any Fire Mountain Grill.

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  23. This is completely unacceptable. I live in Grand Rapids Michigan. We used to have a Fire Mountain restaurant here. Maybe the same lack of competent management is the reason that it is now closed. If they accept the type of behavior that was presented in the video I'm glad they are closed. I shall make sure to NOT visit a Fire Mountain or Old Country Buffet of any of there other establishments again in the future. UNACCEPTABLE.... Collin Reed needs to be reprimanded at the least!!

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  24. I live in England, this is disgusting this video is now viral,

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  25. I'm not surprised at the hateful comments coming from the ignorant customer. I am surprised that the manager did not force the customer to leave. Harassment of ANYONE is enough reason to ask someone to leave your place of business.

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  26. I know the man who took the video, and im pissed that this happened to him in our hometown and that your manager didn't handle it very well. Ya'll better do some damage control instead of saying you did something you didnt :) And stop hiring stupid handy men that will harass your customers would be a good start.

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  27. TRAIN YOUR EMPLOYEES AND GET RID OF THIS MANAGER! Totally condoned the haters behavior!

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  28. P.S. YOU JUST LOST A LOT OF CUSTOMERS NATIONWIDE!

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    1. Correction... INTERNATIONALLY!! This has reached Canada. They better deal with this properly.

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  29. The video: https://www.facebook.com/photo.php?v=10152274141737285&fref=nf

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  30. The entire family of Ryan's restaurants has just lost a LOT of business down here in Nashville, TN! I have shared this video on my Facebook page and encouraged all 3200+ friends and family to do the same. You should be ashamed of yourselves!!!

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  31. This is horrible and what once use to be my favorite restaurant. I'll never be eatting at again. I hope you realised you've lost a bunch of business and honestly will never get most of it back. It has been 3hours since this has happened and you have yet to do anything about it. Smh fire mountain. You should be ashamed of your hiring process of such ignorant people. Your not a cheap place to eat hire people that actually have people skills and that are not ignorant assholes

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  32. I've got family n friends who r gay. I cannot believe the actions of these people & I would have freaked out. If I come across one of these restaurants I'll never eat there & will convince all my friends n family throughout united states never to eat there either!

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  33. In this day and age, this is just sad! Their food isn't that great anyway, so you just lost a shirtless of customers because of your ignorance and unprofessionalism!

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  34. I am a GM of a restaurant. If any of my staff failed to do something about such out right harassment of another guest, I would fire them.
    Unbelievable.

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  35. It is unthinkable that your managers are not trained to handle these situations. I have already shared the video with hundreds of Lansing area facebook friends who will no longer be dinning at Fire Mountain in Lansing. Do you think you can really afford to lose just one more customer? I think not. This situation needs to be corrected. Your managers ass should be put on the grill....and then fired.

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  36. Stop the hate, please, it hurts, cant you see that?

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  37. How DARE a manager act in such ways! Im disgusted!!!

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  38. Wow good luck fire mountain, good luck with this...

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  39. definitely the way to run a business, it's much easier to get Another employee than it is to get more customers...maybe one day you might learn.

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  40. Well the next place that should get all these message is the company that employees such a "man" wear your work choths and then saying such things descreases your work, Fire Mountain needs to fire Colin Reed and make up to these people and then SOETS handyman and maintenance then needs to fire this man, both place need to make public apologies

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  41. The manager will be terminated by a hitman very soon. We are watching him at the place. Tick Tock Tick Tock

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  42. I am a parent of a gay man, I am horrifed by th behavior of both men. I have never been to tjis restaurant and now will never. This country and your employees need to realize that we are made of many different types of people. If this manager is not fired, you are accepting responsibility for Collins actions and the actions of the customer that your restaurant chose to serve after witnessing his horrible tyraid. Stand up and take care of this now because it will end up on the news. #boycottfiremountain.

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  43. So fire mountain we are waiting on your response to this disgusting behavior.

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  44. Fire Mountain should fire this manager for accepting behavior towards paying customers in such a way.. that man has not a brain in his being if he thinks he would enter the gates of heaven the way he was speaking. I will never go to this restaurant again!! Such a disgrace!! #NoH8

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  45. How disrespectful. Keep your Danny comments to yourself. Are you so unhappy with your life that you lash out at people for no reason. Get a grip. And Fire Mountain your manager is an embarrassment and should be held accountable for his lack of action. His handling of the situation leaves a bad taste in my mouth and sheds a very unbecoming light on your establishment. FIRE him and ban that gentleman (using the term lightly) from entering your place again.

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    Replies
    1. Should have been damn

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  46. Fire Mountain. Off my list. Join Papa John's on the "No Go" eateries. Time to visit the new millennium. Hiring of hate mongers is not only not acceptable, it's reprehensible. If you don't agree with the rights of others, it does not empower you to speak for the almighty. Sorry.

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  47. This has reached Canada. Collin Reed should be fired. Your staff clearly need an in-service on how to deal with abusive diners. That biggot should have been kicked out and the police should have been called. You are going to need A LOT of PR to clean this mess up... it's gone international. Good luck cleaning up Collin Reed's mess.

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  48. WHAT T YOU GOING TO DO ABOUT THIS .....HATE CRIME WILL NEVER PATRONIZE YOUR JOKE OF AN ESTABLISHMENT....WILL PASS THIS ON AND ON AND ON .....MAYBE IT WILL FIND ITS WAY ON NATIONAL TELEVISION .....AND THE HANDYMAN MOST LIKELY WILL T PROSECUTED FOR A HATE CRIME .....WELL YOU ARE JUST ANOTHER MEMORY TOME AFTER THIS

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  49. ProTip: The world doesn't need another "Asshole For Christ," nor anyone who condones such UNchristian behavior.

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  50. How dare you allow this to happen on your property. He should have been escorted off the property. As a member of management you should have recognized the danger of this situation. You must realize that if you allow one person to hate that's one to many. Fix this and fix this now!

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  51. Unacceptable!!!!!

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  52. Can't believe that unhuman "thing" does it not realize that the world has drastically changed......he looks and sounds like he is still in the old days i pity this restaurant and hope that manager and employee gets to see and know this story has went internationally vital......I'm laughing inside because he said he didn't care very good career will be over along with any luck of getting a job.....he is pretty much screwed now!!! Hats off to the gentleman who didn't stoop to his level and not taking physical action

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  53. Horrible manager. Representing your company. Shame on you and shame on the manager. And to hell with the ignorant asshole that is brainwashed by someyhing bad bad bad

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  54. I can't understand how a horrible disgusting event in the parking lot is the fault of this restaurant chain. I always look to help people and for equality but this seems to be a paid corporate thread that is aimed at fire mountain. If you support LGBT do not continue to support such non sense found on this thread. LGBT is always trying to support and do the right thing this is not.

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