Stop & Shop Corporate Office Headquarters

81 comments
Stop & Shop Corporate Office Headquarters
The Stop & Shop Supermarket Company
1385 Hancock St.
Quincy, MA 02169 USA
Corporate Phone Number: 1-800-453-7467
Fax Number: n/a
Customer Service Number: 1-800-767-7772


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81 comments:

  1. What happened to the DELICIOUS chicken pot pies
    that were available in the prepared food section? They have been substituted for another, inferior product! (H--- & Kissel?). My family and I loved the original pie and I was
    buying one every week for over a year! Why can't you ever leave well enough alone??? The
    original pie had no brand name, just that they
    were from Landover, MD. The crust was excellent. Where can I purchase these pies?

    Vicki Mastrogiovanni ([email protected])

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    Replies
    1. they were discontinued over a year ago so sorry

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    2. I'M 64 AND TOO A BAD FALL AT STOP AND SHOP IN WHITE PLAIN NY ON MONDAY FEB. 15 @ 5:30 PM. IT WAS SNOWING AND THE STORE HAD NOT PUT DOWN SALT AT THE FRONT ENTRANCE. THANKS TO A NICE GENTLEMEN IN A BLACK SUV, HE HELPED ME GET BACK UP AND I WENT OVER THE THE MANAGER TO LET HIM KNOW WHAT HAPPENED. I HURT MY LEFT WRIST/ELBOW/HIP/& KNEE! I ASKED HIM WHY THERE WAS NOT SALT PUT DOWN ON THIS ICY SHEET OF CEMENT? HE BASICALLY IGNORED ME.I TOLD HIM I WANT TO PUT IN A REPORT, HE TOOK MY NAME AGE/AND NUMBER. SAID I WOULD BE HEARING FROM CORPORATE HEADQUATERS IN 24 HOURS. I WAITED UNTIL LATE WEDNESDAY AFTERNOON BEFORE ANYONE CALLED ME, AND THEN WHEN JAY KAILY CALLED, HE GAVE ME SOME TYPE OF EXCUSE THAT HE WAS NOT SURE IF THE STORE HAD A LANDLORD OR NOT. (REALLY) HE SAID HE WOULD FIND OUT AND CALL ME BACK. HE CALLED LATE WEDNESDAY AND THEN SAID SOMEONE ELSE WOULD BE CALLING ME THAT IS RESPONSIBLE FOR THE STORE. STILL NO CALL!!! I WILL TAKE THIS MATTER TO MY LAWYER IF STOP AND SHOP WILL NOT RESPOND & COMPENSATE ME FOR MY FALL. I'VE BEEN SHOPPING AT STOP AND SHOP FOR OVER 26 YEARS..AND THIS IS HOW THEY TREAT A LOYAL CUSTOMER. THEY SHOULD BE ASHAMED. I WILL POST THIS ON FACEBOOK, AND GET IT OUT TO THE MEIDA, ALSO THE BETTER BUSINESS BREAU IS GETTING MY LETTER AND A CALL FROM ME. I CAN HARDLY MOVE, AND THIS HAS MADE IT MUCH MORE DIFFICULT TO FUNCTION.

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  2. Stop and Shop is a racist company, they will not hire people of color in Fall River. Last year I spoke to the manager at two locations in Fall River. One manager stated he has nothing available at this time, the other told me back in July once they finish reorganizing the store he would call me because he had the job just for me. It has been close to one year since I heard NOTHING. I am well qualified to do even his position. I use to work for Stop and Shop in Holbrook, it took me one month to become employee of the month if that holds any water. There are not one person of color working the registers. Stop and Shop needs to be charged with racisism and brought up on a class action law suite.

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    Replies
    1. actually stop and shop is far from racist. i work there and we have white people, black people, hispanic people. the only thing i could say is theres only like 2 asians, if that. maybe the hiring manager was racist, but the store itself in a whole isn't.

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    2. maybe if you could construct a proper sentence your chances of being hired would have been better.

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    3. Call Al Sharpton: he might help, unless they contribute heavily to his organization, then he will protest elsewhere.

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    4. They not racists,just greedy FUCKIN pigs!

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    5. To the critic about sentence structure of this complaint. Downgrading another for faults is a display of one's self loathing. You must really hate yourself sentence critic.

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    6. Seltzer water has alkaline in it as well

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    7. This isnt racism... this person is just a fool. If you can't coherently write a single sentence, how do you expect to be taken seriously for a managerial position?

      maybe flipping burgers at McDonalds would be a better idea.

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  3. Stop and shop does not also care that their employees harrass customers and do nothing about....response is to go to the police

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    Replies
    1. It's probably a store issue. My store was extremely tight, and if any worker did anything they were usually suspended on the spot. No one would ever harass a customer for fear of their job. Using your phone on the job would often result in a scolding and if they caught you twice? Forget about it.

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    2. Maybe a class action law suite will put a kick in their rears about employee harrasment reprands

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  4. Stop and shop pharmacy is the best Albert and Terri are always nice and kind ..I love going there

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  5. There is a new bottled water company, Alkaline Water Co. It's water is alkaline,
    very important for physical health. And its bottles do not contain highly toxic BPA, as do so many plastic bottles. It also comes is something like 1/2 gallon and gallon jugs. I think this would be a great product for Stop & Shop to start carrying.

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    Replies
    1. ps: I forgot to sign the above. Max: [email protected]

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  6. There is drug use drug transactions drinking items being stolen @your Riverhead NY Long Island store by your peapods employees during the Thursday Friday & Saturday night, overnight shifts. I have contacted local &state police & also the Union for grocery stores.

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  7. Iam so sick of not getting my peapod orders late from the Riverhead new york. Then when I finally do get my order there are things missing out of my order things damage or I have someone else's order. This needs to be fixed. I complain to the store management &I still have the same issues. For example yesterday I placed my order should have gotten it this morning by 10 am where I live in Hamptonbays. It is now 6:30pm & I have still not received my order. Have a dinner [email protected] &I had send my husband by car to riverhead to see where our $962.43 order is he gets there &the store manager has no idea. Sad & very unprofessional. So the store refunded our money back to our platinum visa. Now iam @the king kullen in Hampton bays doing my own shopping. This is not the first time I've endured these issues & will be my last time. You need to open a peapod service 8 the Hampton bays Stop&Shop.

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    Replies
    1. Peapod is usually a separate entity from the stores, not so shocked when you blitz a store manager out of blue about your large order. How is he or she supposed to know? Get off you lazy butt and fill the order yourself. Peapod basic concept is not for your type of use. don't see the point in hearing the exact dollar amount of the order and the exact type of credit card, get a life

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  8. I am an employee and have been for almost 14 years, I have been working really hard and I take pride in my job, I alway smile and have a positive attitude, til today when I was informed I cant do my job so now I am being taken from a department I love to clean a store. Who can I contact to hlp me settle my dispute. Bcause I hav been made out by my manager that I am incompetent, and of course as a part timer no one wants to or is willing to listen to me. All because the manager has their job on the line because the person cant do the job.

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    Replies
    1. maybe because your incompetent,

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    2. Start with the union and the labor board first make a record of it as far as the boss is concerned, claim discrimination

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    3. Start with the union and the labor board first make a record of it as far as the boss is concerned, claim discrimination

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  9. Employees stealing from the Riverhead NY store : philip dobrolski, thurston bell,rona Simons & her boyfriend jamel, Micheal bagget. These employees are the employees that are drinking & using illegal [email protected] Riverhead NY store: philip dobrolski, thurston bell, rona Simons & her boyfriend jamel, Micheal baggett. Also all the managers from peapods.

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  10. I the founder of Ryan Woods Autism Foundation. We provide services to children and youth on the autism spectrum and with other special needs yearlong. For years, Nestle Water Corporation, Stamford, CT donated water to our organization so that the children would have bottled water to drink and understand the need to drink water. Nestle Water unfortunately changed administration and new management stopped this donation. My request is to your corporation to consider donating to our Summer program that currently in progress directly followed by After-School Program that begins September 8 throughout the school year. We are 501(c)(3), nonprofit charitable organization and our FEIN # is 27-0447274. It would our pleasure to add you to our website as a supporter. If you require any questions or need more details, please contact Brenda Wilson, Founder, Ryan Woods Autism Foundation at 860.346.8777.

    Thank you.

    Brenda Wilson
    Founder & CEO
    Ryan Woods Autism Foundation (RWAF

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  11. To whom it may concern,Stoughton stop & shop has the worst management!Very poor skills handling their staff,I was walking near the bake shop & heard a man screaming in the back room! Turned out to be the store manager,then I see an employee crying her heart out trying to work! A complete mess she was,what ever happened to employee privacy? Where I work that would've been handled behind closed doors!! That's poor business I don't need that after a days work & my heart went out to this poor lady crying trying to work! This bakery has gone down hill since The other manager left! New manager does what she wants gets rid of whatever she wants,I've been buying scones in the case since the store opened now new manager doesn't want?Now no more glazing of Danish I was told she got rid of the glazing table?I may be overweight but that's my business! You have too many nasty people in the bakery the baker the bakery manager it's terrible! Hope this brings some attention I've complained before but nothing gets done!This store is starting to suck!Think it's time to make a trip to market basket! They seem to know how to treat their employees!All the people walked out because of Artie T can you say your employes would walk out for anyone? I doubt it all I see is mistreated employees & BAD employees rewarded!!

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    Replies
    1. try eating salad and stay out of others peoples business

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  12. To whom it may concern: I was so happy with the floral arrangements that I had made by Charlene Bernard (C.B.) at the Middletown, CT store #623 location. They were beautiful! C.B. is always so polite and helpful whenever I need something and the florist dept. is always so neat and beautifully decorated. Store #623 is lucky to have someone like C.B. working for them!

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  13. Why is Stop & Shop anti-recycling? The Stop & Shop located at 301 Centre Street in Jamaica Plain, MA is handing out "No On 2" propaganda at the cash registers. These fliers are misinforming my community's citizens with blatant lies about the proposed law.

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  14. As a result of a mistake on the invoice Number 52634 dated of 06/27/14, The Company that I work for, Tarrytown Bakery, deducted from my paycheck the amount of $94.40 ref. the Invoice above mentioned.
    The receiver from The Stop & Shop Store# 0674 (Willimantic, CT), Mr. Wayne involuntarily inverted the invoice numbers making it unpayable or undetected on my company paying system and I am being charged for the honest mistake from your employee.
    I would like to know if the ref invoice # 52634 was paid to Tarrytown Bakery, and if so I would like to know the date of the payment so I can show my supervisor. If still not paid I wanted you to review the situation and get back to me if you need further documentation or information regarding the issue.
    Attached are the Invoice and the list showing that the invoice #52634 was skipped on the invoice report provided to Tarrytown Bakery.
    Please let me know if any assistance or additional information is needed to resolve the matter.
    Regards,
    Natanael Martins


    Tarrytown Bakery
    150 Wildey St.
    Tarrytown, NY
    10591

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  15. Your on line gift card purchase is NOT working. Tried for over a week

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  16. This is in reference to your Bayonne NJ Stop and Shop on 12/12/14 around 12:30P. I was packing my groceries at the self check. There were paper and plastic bags available. I used one of each as my groceries were heavy and the attendant(female) grabbed the paper bags from me without a word. This is the first time I have had an experience like this with Stop and Shop since they have opened.

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    Replies
    1. The Bayonne store is the worst i will not even shop there anymore till they get there act together everytime i go in there there always out of stuff i get the run around constantly if you are always out of stock on certain items they should use there brains and order double the hormel sliced turkey dinners n the fancy feast appetizer cat food there always out of common sense is lost on these people n the cashiers are the worst last time i shopped there i went to bag my own stuff and the idiot cashier named renolds his name was wouldnt turn the belt on to let the items come down to me he wanted to bag everything himself n he bagged everything wrong making the bags so heavy that the handles were breaking n he didn't even double bag it he was so dumb n the worst he held up the whole line just cause he wanted to bag himself i rather go to shop rite to deal with compitent people

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    2. In Westport, CT all you get is cheap paper bags that break constantly. If you want plastic they're either 10 cents or $1.99 for the reusable bags. Now thats some bullshit!

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  17. Why has Stop and Shop at 460 Blue Hill Ave, Dorchester MA blocked one of their entrances? One way in and one way out. God forbid something terrible happen and everyone cannot get out of the store safely. They need to unblock their doors for safety reasons.

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    Replies
    1. They are too cheap to fix the doors properly so they ultimately keep breaking... every store has the same problem

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  18. RECENTLY HAD $450 WORTH OF GROCERIES DENIED AT CHECKOUT BECAUSE OF YOUR SYSTEM CALLED TELECHECK. IT STATED I DIDNT HAVE A HISTORY OF CHECK WRITING AT THE STORE TO AUTHORIZE THE CHECK. ARE YOU KIDDING ME? ALTHOUGH I GET THAT THIS IS THE SYSTEM YOU USE, I STRONGLY RECOMMEND HAVEING SOMEONE IN THE STORE THAT CAN OVERIDE THIS. ESPECIALLY WHEN THE STORE MANAGER KNEW OF ME AND MY BUSINESS. IT WAS VERY EMBARRASSING AS I HAD TO WALK AWAY WITH NO GROCERIES. COULD YOU PLEASE LOOK IN TO THIS AND THINK ABOUT CHANGING YOUR POLICY.

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  19. I recently visited your Meriden,Ct store. I will never go there again. I lost $400. When I realized what happened I called there and was told that .74 cents as handed in and I could have it. You see that to your company $400 in't a lot of money. I' on social security disability and it i a lot. Your employees need to be more empathic to other people. I have scleroderma and have close ulcers on my hands. Some of you employee at the Cheshire store are very rude too. When handing my change they will put it on the counter and it takes me a while to pic it up. I try not to shop at Stop and Shop stores any more. I start using the stores as a convience instead of main grocery store. I will be shopping at Shop Rite until these matters are addressed.

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  20. This site is a waste i see no responses from stop n shop themselves just useless like stop n shop

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  21. Yesterday, my 4 tires were slashed while parking my minivan on the roof of the parking lot on top of the supermarket. I made a police report and requested the police to watch the survallian tape on the premises and the manager told the police that there was no security on duty for the police to watch the video. I was told by the police to get the police report the next day and give to the manager of Stop and Shop and he/she will allow me to watch the video as to indentify and suspicious person/persons that did a very melicious crime on my van. But when I approached the manager with the police report number, the manager, Mark, told me that he can't show me the video as the video tapes are the property of Stop and Shop, and he refused to help me at all. I find it heart droppping and very disappointing to know that. Someone could slashed 4 of my tires in the parking lot on a bright day light, I am worried for my safety and that the person/persons may do some other serious harm to me. Please advise.

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  22. tenant rd manalapan nj nasty manager alice yelling at employee's wtf bring Mike back this new management stinks

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    Replies
    1. Don't worry. The store is now closed.

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  23. no way to treat employee's . i won't shop her no more back to wegmans. i feel bad for the workers.

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  24. i think there are law's to protect these employee's . shame on you alice

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  25. I think stop and shop sucks. Big Y has it all over them. I live in Northampton, Ma.

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  26. I am very upset with Stop & Shop I bought a 24 package Arcadia bottle water yesterday just to find out today that is part of the contaminated water that's up for a recall today why would you have that on special knowing that it's contaminated why would you not know what you sell you don't care about your customers you only care about selling contaminated stuff pay attention be informed

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  27. I was in your Fairfield CT store last week and I could not believe how dirty it was. My girlfiend and I left and went to Shop Rite on Black Rock Turnpike. Your prices are high and now your store is dirty. You need to do something to fix this problem.

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  28. I would like to commend the staff at the Chelmsford St location for their excellent customer service and persistent teamwork. You guys were awesome in assuring I received my order in a timely manner. Last week I had placed a large bulk order for some noodles and I was almost certain I sounded crazy. To my surprise, I received a courtesy call from Sara confirming that my order had arrived. Upon picking them up, I had brought some concerns to her attention and she kindly addressed them. After nearly an hour of checkout performed by Sienna, I was greeted by another associate who helped me wheel it out and load it into my truck. You guys are wonderful and are prime examples of what customer service means. From the minute I placed my order to the minute I drove off, your team assisted me in every way possible. Thank you Sara, Ed, and Sienna along with the rest of the staff for making this a stress free trip. You guys have played a huge role in feeding many families. Keep up the good work and thanks again.

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  29. Stop&Shop in West Haven CT has the worst bottle redemption room ever. There are so many bags being brought in by people most of whom don't even shop there. The bottle redemption room is very small, and bags are piled up both inside and outside of the bottle room. The managers are aware of the problems, but they do nothing about it. They will come in and look, and then walk away. Management is useless when it comes to enforcing their store policy. I hope corporate headquarters can make the bottle room accessible for customers. There are many dirty bottles and cans that make the bottle room smell horrible. It is a health hazard for most of the regular customers. There is a redemption center in town, but some people make it literally impossible for regular customers to redeem there small amounts. I hope this situation will be resolved.

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  30. STOP & SHOP HIGH STREET TORRINGTON CT. ENTRANCE WHERE THE CARTS ARE KEPT. A NAUSEATING FOWL ODOR...CARPETING SOGGY. ROTTING FISH OR CHICKEN ODOR. BOUGHT CHICKEN. OPENED IT AT HOME THE ODOR WAS AWFUL I HAD TO THROUGH IT AWAY. THE CHICKEN SMELLED SO BAD AND THE PAD WAS NASTY. SEND IN THE HEALTH DEPARTMENT . ALSO ODORS AT THE FISH MARKET AREA. IVE BEEN SHOPPING AT THIS LOCATION SINCE IT OPENED. IS THERE A PLUMBING PROBLEM BROKEN PIPES SEWAGE DRAINS.?

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  31. I would like to compliment Debbie and Heidi in the bakery at Stop and Shop, Enfield, CT.
    They are always friendly, efficient and talented. They are an asset to the company and I order cakes from their bakery for work events. I am never disappointed.
    Donna O'Neill

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  32. Has corporate read the comments on Yelp about the Malden Ma store? The place is filthy. The employees all seem miserable. I stopped going there and have gone to the Medford Wellington store. That store is clean and well run but the location is not convenient for me. I have had interaction with one of the managers in Malden and he didn't even pretend like he cared. I did my Thanksgiving shopping at Market Basket and Shaws this year. I wish I could go to the Malden store but it is just to gross. Why not get it cleaned up and get better management?

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  33. Is there a problem with managers, not recognizeing there wonderful employees? i have two people id like to commend, one is this lady here name is
    Andrea,she goes above and beyond, she has helped me a number of times off duty and on duty, she has a wonderful seance of humour, that woman never has a problem helping me and others,
    Ive bin shopping in your store for 4 years and see Andrea everyday,
    I strongly feel like she should receive some sort of recognition for keeping customers happy ,and doing a fantastic job. Id also like to let you know about Dee she is also great, excellent job in customer service.

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  34. I am an employee at store 689 Manchester ct. I've worked in this store for many years now and the moral of the store is at an all time low!!! from store management to dept management it is just horrible!! the way the store manager speaks to his employees as if they are the scum of the earth. since his arrival in this store ive seen a lot of good veteran employees leave the company do to his ways. I really hope you guys look into this and not just brush it under the rug. manchester stop and shop used to be a pleasant place to work and shop and now its a depressing dump!!! DAVE SKOGLUND HAS TO GOOOOO!!!!!

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    Replies
    1. It's not just s single store that's like this it's all of them it's sickening.

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  35. Stop and Shop needs to start using thicker plastic bags! They are so thin they break right at the register, and are no good for re-use! I stopped shopping there since they are too cheap to provide adequate bags. Instead of "Stop and Shop", I call them "Stopped Shopping There" due to how little they care about quality control in this matter. (From Teaneck, NJ store area)

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  36. As a loyal customer and resident in Tarrytown I have never seen such a poorly run and disgusting store! I am mortified by your managment team, maybe you need to retrain your management staff back to the beginning on how to speak and take care of their customers. I literally had to wait 20 minutes for a manager to come downstairs just so I can put in a good word for the customer service clerk. This is how you treat your customers and staff you ignore them and then brush them off like nothing. She didn't even look me in the eyes when I was talking to her mind you your assistant manager jus walked passed me and the service desk rep when the associate tried to talk to him. All the assistant manager said was call Diana. I have never seen such disgust in my life, something needs to be done!! Or I will continue to write on every site how poorly your store is!

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  37. As a employee in store 599 I have worked for the company for quite sometime, you guys make foolish decisions when it comes to our store bu