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Simple Mobile Corporate Office Headquarters

Simple Mobile Corporate Office Headquarters
111 Pacifica Suite 160
Irvine, California 92618 USA
Corporate Phone Number: 1-949-748-6464
Fax Number: n/a
Customer Service Number: 1-949-748-6464


8 comments:

  1. I have had a simple mobile phone since July 2012. I have always been able to access the account at www.simplemobile.com. Today I can't access it.

    I have always used the phone number as the user id. I am now told that is invalid. I called customer service and spoke to the following people:
    1. Mark
    2. Jeric
    3. Hyacinch
    4. Jeffery

    They have all told me that they can't help me and transfer me to a higher technical support. The number answers and says they are busy and please call back and then hangs up. When I called back the second time I asked for the number I was being transferred to and later realized that it was the original number I had called.

    The people in the Philippines are impossible to understand. Please help me get into my account. Your current customer service stinks. On a scale of 1 to 10 (10 being perfect and 1 being the worst it could be) your customer service department rates a Minus-5. After being on the phone for two hours we gave up trying to get this problem solved today.

    I then sent an email about the problem to: crazytalk@mysimplemobile.com. The sent me an email to call the customers service number that was no help.

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  2. I totally agree with this post, the customer service is the worst. They can't help me in any logical fashion. Their processes are convoluted and they don't even work when you go through the process of spending an hour on the phone working your way through it. The next month, everything's back to the way it was before the call. There's no escalation point, and the customer support people are just powerless robots. It's totally frustrating. The phone service has been good for me. I don't want to switch providers, but SimpleMobile can't seem to switch my plan, and their customer service is so bad that it's forcing me to go to a new provider.

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  3. I agree with the posting above I'm having the same problem. I paid for the service August 3,2013 and customer service still haven't turn my phone on. Just took my money. FCC need to step in and see what's going on here. Phone off all weekend yes I'm agree miss out on a job, that is going to cost my.

    ReplyDelete
  4. I have a corner location for sale or lease in voorhees nj i have been useing you service for almost 1 year and i find it the best specialy the price i dont know if you have locations in nj but iam sure you would do fantastic in this spot if you have any interest call me or email me 443-425-6392 nickelsangelonick@yahoo.com

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  5. horrible service. they charged my credit card twice every month I complaint with them and they decided to close my account, but they still charging me... now is only once month... Please stay away and DO NOT SET UP AUTO PAY.

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  6. I had simple mobile for about two years and NOW THEY SUCK... they stold money from my account and now I am trying to get in touch with Corporate and NOBODY I can't get in touch with I will NEVER deal with them again .... stay away from simple mobile ....

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  7. They are THE WORST company EVER!!!!!!!!!!!!!!!!! You cant understand their customer service people. They barely speak English and are incapable of helping you with even the simplest problem.

    ReplyDelete

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