Shaw's Corporate Office Headquarters

32 comments
Shaw's Corporate Office Headquarters
Shaw's Supermarkets, Inc.
750 W. Center St.
West Bridgewater, MA 02379 USA
Corporate Phone Number: 1-508-313-4000
Fax Number: 1-508-313-3112
Customer Service Number: 1-877-932-7948


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32 comments:

  1. I would like to acknowledge the "outstanding" Shaw's in Clinton MA. The employees are friendly, hardworking and very helpful. I have seen a great change in the prices and now make Shaw's Clinton my #1 choice for purchasing groceries. Congratulations and Great Job to all the employees there!

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    1. you must totally don't know how to shop. I shopped at Shaw's for years until I figured out they were ripping me off big time. I bought a Coronado ham for Easter at Market Basket 1.99 a pound. Checked the prices at Shaw's $ 3.49 a pound why? If you look at there new signage never more than than 3 customer's 3at a register it's because nobody shops there there a total rip off

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    2. When Market Basket open's a store in your neighbor hood I am Shure you won't be shopping thare

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  2. Shaw's is still in business?! How is this possible with such terrible management...I know they were bought out one time too many, and closed many stores: leading to so many lay-offs--undoubtedly because of the deplorable strategy and layout of this corporation--but, it's amazing how there are still stores left. Prices must be ludicrous...I mean, they always have been: but, really ludicrous.

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    1. I agree! Our store is, I mean WAS Wakefield. Miserable employees!

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    2. Yes I agree I used to work there and they did not pay a employee today I know very well ...because she cancelled her direct deposit last week so now she has to wait?Fenway Shaws has a bunch of weirdos in there take it from a former employee .

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  3. I was always a Stop N Shop shopper but since I went into the Franklin Shaws I will not shop anywhere else. The employees are outstanding and the prices are good. Thanks for such a wonderful job.

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  4. Just called Jeaninne Jenny at Corp. was calling about the Night Manager at the Shaw's in Mansfield, Mass. His Name is Steve ( did NOT get his last name) He is a Very Valueable Employee for Shaw's. I had a Problem getting a product at his store. (shelf was empty too many times) So He took care of the Problem. Next time I came in the store;The shelf was FULL! He is a Great man of Intergrity;Careing; and above all else; Action. He is truely working to Help the Customers and make us Happy ! So I hope they take this oppritunity to Recognize his Value as a Great Manager !!-Thank-You.

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  5. Well I received the worst customer service ever from Amelia in wheaton md in westfield shopping town mall. She was so rude to me and shouting back at me. I bought this gold chain but for some reason it started changing color I got back to the store to complain about it and the lady was rude she even made a racist comment but I wouldn't mention that. This is not the way to treat customers am never going back to the store ever again am glad I got a refund of my money.

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  6. store 7579 In Hyde Park, MA
    I have been shopping at this store for quite some time.
    The people that bag for customer don’t know how to bag.
    If you buy a cake they put it sideways in the bag.
    Also they just throw the groceries in the bag.
    The store manager I believe does care.
    Also they don’t take off the old items with have a expired date on them.
    The store always looks dirty and the people that work there don’t care.
    Also the plants that they have there are always dead. I would not buy any of the plants in that store.
    I believe that someone needs to check out that store.
    They was a manager at one time which was a great person because he was always around and very helpful I believe he told me
    at his name was Ryan

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  7. I have not had a great experience with the Shaw StainMaster carpeting I purchased back in 2010. The carpeting had some discoloration in the landing upstairs, and Shaw is not willing to stand behind their product. I will never buy Shaw carpeting again and recommend you look very carefully at their warranty. I was never actually given a copy of the warranty when I purchased the carpeting but was told that it would cover pet stains. I was mislead.

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  8. At the Shaw's in Hyde Park, the lines are absolutely ridiculous; I am 80 years old and just spent over an hour waiting to buy a newspaper and one other item. The reason for this, I was told is that the manager has cut hours and never wants more than two registers open. This has been going on for weeks, and trust me when I tell you all the folks who waited n those long lines with me will now be going somewhere else. Is there any reason WHY an express lane can't be opened? Sincerely, a NEW Stop & Shop customer...

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  9. My name is John Mayer and I work at Shaws in Sturbridge MA, slipped and fell on a floor that was mopped with no wet floor signs down, was not given first aid by the manager Cathy and was sent home. If I drove I could have been in an accident due to the back injury, if I walked I would not have been able to get out of the way of an on coming car. So much for safety and care of our staff and customers. Injury attorney here I come.

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  10. There is no email for Shaw's customer service that is in working order! The website inquiry is down...big shocker. Get it together, Shaw's! No wonder you're almost out of business,

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  11. I disagree, I worked or Shaw's for 18 years and I still feel a connection to the stores because I believe everyone is trying to make the company a better place. The produce needs a lot of work in the NH and VT market but once they get the right team in place you will see an influx of customers dying to purchase produce there. When the corporate office improves their front of the store impression I think customers will find a place to shop again.

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  12. was in the shaws store in springfield vt. had disabled people with me. I walked around corner to find someone that works there hollering at another person, that person didn't look like they worked there, but had some type of containers like delivery. we hurried by, and before I left store, I asked to speak to manager as this employee was being really rude and hollering, to my surprise it was the manager doing the hollering. how un professional. she really needs a new job not in customer service. I will not be back. shame on shaws for allowing this behavior.

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  13. Yesterday I was in Shaws in Lancaster NH. and this young punk, Andrew, of some type of manager was cursing about another cashier to the other cashiers in front of customers. A older female customer asked him to watch his mouth and he told her to mind her own business. If he said that to me I would of slapped his face. I have seen the assistant manager , Judy, reprimand cashiers in front of customers and other staff. What kind of staff runs the show there. No wonder your sales are down, poor quality produce, rotten managers and always out of sale items. Long lines at registers, dirty floors and filthy carts. I will be shopping at Hanafords 10 miles north from now on. I hope Market Basket comes here and puts your store out of business.

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  14. (This is for loss pervention)
    shaws in saco ME they recently had there shelving replaced buy D&W to the black shelves the old ones were put out back for storage. They suddenly went missing no ware in the store to be found. The New store manager recently cleaned the back room not positive on the date when he actually did it

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  15. I have been shopping at the Cranston, RI Shaws weekly for the past couple of years. Typically I spend a couple hundred dollars and shop for both my house and my father. I liked the self scanners because I could make sure items were ringing up for the correct sale price. When I found mistakes, the clerk would make the adjustment BEFORE I cashed out. Also I like to bag my own products because I separate items based on which house they are going to. Now they removed the self scanners and it's nearly impossible to check prices as the cashier goes too fast. Also, if I let the baggers bag my items I have to rebag everything to separate my stuff from my dad's. This is a huge inconvenience. I already had to go to customer service to get refunded for products that didn't ring up at the sale price. Of course it is after I've cashed out so it's a real pain and takes even longer. From now on, I will be shopping at Stop & Shop so I can self scan and bag my own products.

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  16. I shop at the saco ME store a lot every time I'm in the store when I see the store manager all he is doing is walking around the store touching everything I tried asking him a question he looked at Me and walked away so I know he heard me he is rude and unprofessional there has been times when they need help banging up front and he won't help or standing around in front of deli just talking for like 20 minutes while there is 10 people standing there

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  17. Today at the Yarmouth MA Shaw's the bakery told me that they no longer will carry their macaroons. As this is a prime reaon for my shopping there, I would like to know if this is true and, if so , where can I buy them elsewhere? Beatrice Thenaut capethen@gmail.com

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  18. I'm a daily customer for the Waterville ME Shaw's. I go in everyday and I notice that a lot of the employees there are always checking in there pockets looking at their cellphones. Especially when customers are checking out. I'm not the type of person to come across these type of papers to report things like this. But, if you're wanting excellent customer service scores, they should be showing that they wanna be there instead of paying attention to there phones. Or run to the bathroom to text there friends back. I've noticed that some of the employees are doing it. Plus, I've caught them doing it when I use the restroom.

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  19. Hello I am a regular customer at the shaws in Melrose Ma. On Weds. I went in to purchase a salad from
    the salad bar, I made a complete salad, and returned to home. After home I took two bites of the salad
    and under One piece of lettuce were I eat from there was a Large alive Cockroach of some sort, I spit
    out what was in my mouth and was disgusted to What I saw. I then went right back to Market and asked
    for the manager , One manager came over and after I explained and showed him the live Bug, He stated well there is nothing I can do , sorry he replied , I asked him if he was the Store manager , he said no I am the produce manager, and he walked away, wonderful way to treat a customer, then I asked the service desk to please call the store manager , He then came and looked and said wow thats a big bug, I said yes and I ate from this salad with it in it. He said what do you want me to do, I said I want to fill out what ever paper work I need , if I get sick from this I want it on report, His response was well I dont think we have paper work for that , I said are you kidding me, and says I dont think so , He took my name and address, and I then said I would like a refund on this , He did give me back my 8.00. I am very disapointed on the responses I received and expect to have some sort of paper work to fill out , I would expect a call from higher up manager to follow up , will see if one comes

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  20. I've been shopping at Shaw's for 20 years. I will not shop there again. My biggest issue is with the Deli department. Very very poor service. It was very common to wait to be served for up 20 minutes. The workers do everything but wait on the customers. They are too busy filling the cases, cleaning up, or talking to each other. They look right at you and then completely ignore you. They never smile, move EXTREMELY slow, and make it seem as if the customer is their lowest priority. The present deli manager there is abrasive and rude as well. There are different employees working the deli seemingly every time I go there. I would ask for a pound of meat and get a 1/2 a pound. The prices on the stickers were often wrong (1 pound of turkey would come out to 69.90 instead of 6.99). The customers get so aggravated with the service that we would often argue with one another, a lot of tension was always felt. One day while I was standing there (for 10 minutes or so waiting to be served), the store manager had all of the department heads in the produce dept. speaking very loudly about how poor of a job they were all doing. All of the customers in the area, including myself could hear the whole conversation. I never went to the deli and got accurate, friendly, and quick service. Never. I had gotten to know a lot of the employees and was comfortable shopping there, but not with the deli. Now, I will shop at Stop and Shop exclusively. Their service is far and above, no comparison. Pleasant people, great deli, a seafood department that is actually set up by 8:00 in the morning, when I typically shop, fully stocked shelves, and a superior produce dept. The deli completely ruined Shaw's for me. Your shopping experience shouldn't cause you stress, and your store always did.

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  21. Shaw's They put a BIG sign on the shelf It said .99 But when I got home the price was 1.49 .
    When I went back an looked at the sign In very small letter it you have to buy 6..
    If you have to buy 6 The letter should be as big as the .99 cents .Its there way of rip you off ..

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  22. I am a cashier from a maine shaws . I tried to express my opinions about how corporate treats employees. And go figure it was unflattering for the corporate office and they deleted it . what a surprise.

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  23. I am a cashier from a maine shaws . I tried to express my opinions about how corporate treats employees. And go figure it was unflattering for the corporate office and they deleted it . what a surprise.

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  24. If your looking for a place to shop that has no lines and gets you in and out in record time this is the place. Chances are you may be the only person in the store along with the 3 cashiers chatting it up because they've got nothing to do.

    This may be the worst supermarket chain in North America with over inflated prices and employees with a sense of self entitlement.

    There are two mysteries in the retail world. The biggest is Radio Shack and a close second is Shaw's. If your into supermarket memorabilia buy some of Shaw's signage because it maybe worth something when they're out of business in a couple of years.

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  25. Here's an experience that I had with Shaws Catering Services that I would like to share. Everyone who is considering catering from Shaw's in Hillsboro: I have never ordered any platters from Shaw's, but a couple of weeks ago, for my daughter's bridal shower, I ordered several different platters: Fruits, buffalo chicken wings, cheese and crackers, and the main staple was supposed to be small sandwiches such as ham, seafood & chicken salad etc. I picked everything up around 10:00, guests arriving at 1:00. Everything looked nice, really. When I brought out the sandwich platter from the fridge, all looked good. But then one of our guests was wondering why the black pepper on those pretty sandwiches was moving around. Yes, that's right, there were tiny little bugs crawling on top and inside of the meats. They emerged from the kale they were presented upon, I'm guessing. What is also disgusting is the fact that the manager only wanted to reimburse the price for those nasty little things when I brought them back and acting like this was a generous and fair gesture. Well, I was able to get a $20 gift card out of this plus the cost of the sandwiches. I think they should have reimbursed the total order plus a generous gift card. Shaw's is the only grocery store in Hillsboro NH, otherwise I wouldn't shop there again.

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  26. Name: Pam Lambert

    Phone: 2073329250

    Email: pam62cully@gmail.com

    City: Saco

    State: Maine

    Postal Code: 04072

    Subject: Produce

    Comments: To whom this may concerns , I have lived in Saco Maine for 27 years. I have to tell you the Saco Me. has the worst produce department out of all the Shaws and or Hannaford's Iv'e been to.. I went to Saco Shaw'son 07/11/3015 around 8:00 PM the shelves we in the produce were almost empty so then I went to get the Gevalia coffee that was on 3 day sale there wasn't any decaf coffee so at this point I just left .I thought well I'll come back tomorrow Sunday 07/12/2015. thing they will restock the shelves. I went back Sunday and they were out of more items produce was pitta full.I knew that with the Biddeford Shaw's closing the Saco store will be a lot busier . I am sad that the Biddeford store closed. There store was always stocked and the Produce was always fully stocked . Maybe you could get the produce manager to go to the Saco store. I have to tell you When the moved the Saco Shaw's to a Bigger location the produce department still looked dumpy they never keep up with restocking the produce.I am not sure why they kept the same produce manager. so needless to say I didn't get the decaf coffee that was on sale. No cucumber No Avocado's I can keep going I did take a few pictures. I can send them them to your facebook page. Regards, Pamela Lambert

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  27. Name: Pam Lambert

    Phone: 2073329250

    Email: pam62cully@gmail.com

    City: Saco

    State: Maine

    Postal Code: 04072

    Subject: Produce

    Comments: To whom this may concerns , I have lived in Saco Maine for 27 years. I have to tell you the Saco Me. has the worst produce department out of all the Shaws and or Hannaford's Iv'e been to.. I went to Saco Shaw'son 07/11/3015 around 8:00 PM the shelves we in the produce were almost empty so then I went to get the Gevalia coffee that was on 3 day sale there wasn't any decaf coffee so at this point I just left .I thought well I'll come back tomorrow Sunday 07/12/2015. thing they will restock the shelves. I went back Sunday and they were out of more items produce was pitta full.I knew that with the Biddeford Shaw's closing the Saco store will be a lot busier . I am sad that the Biddeford store closed. There store was always stocked and the Produce was always fully stocked . Maybe you could get the produce manager to go to the Saco store. I have to tell you When the moved the Saco Shaw's to a Bigger location the produce department still looked dumpy they never keep up with restocking the produce.I am not sure why they kept the same produce manager. so needless to say I didn't get the decaf coffee that was on sale. No cucumber No Avocado's I can keep going I did take a few pictures. I can send them them to your facebook page. Regards, Pamela Lambert

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  28. what's with the self check out LOL just lazy people??

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