Y'all need to seriously do a mistery shop in the Tyler TX division and also do a drug test on yyour employees one fir sure I know wont pass
Terrible experience! Salesman did not listen to my wife at all. He made her pick picture she stated she did not like. He disregarded all of her concerns . Anyway she wasted $130.00. We ended up with a picture book that has the same picture in it 7 times. Some other pictures in it 2+ times. Honestly could have made the crappy book into 3 pages. The final draft she reviewed was not the final product we received. Any reputable service would not have sent a consumer something of this poor quality. I would highly recommend any other portrait studio you can find in your area. At least definately in Omaha. Try JC Penny or something.
I had the worst experiences ever at portraits innovation in Georgia my son.third birthday pictures are ruined I'll never go here again
I had a terrible experience at portrait innovations in Terre Haute, Indiana. Told the guy exactly what I wanted from the very beginning and that I just wanted pics of my kids together and all he mostly did was them apart. He ended up taking crapy pics and they came out blurry and the lettering on the cards were chopped in half! I had a coupon forthe package I wanted and got screwed out of that too. They said they couldn't fix the pic that was blurry and I would have to pic a different pose~well the rest sucked. I told them I wanted the coupon package only and they said "no"! Had to get a refund and no pictures! So messed up! Never go there again!
Pensacola, FL Joshua & amanda ruined my experience for my family photos. Very sad at the way they treated me. Shaking his finger at me. RUDE! You don'th ave to worry about me coming back....
I would have had better pictures taken at Target. My pictures were dark, so dark I don't know why they could have allowed them to be given to me. I spent $168 and that money is now gone with only nothing but crap pictures to show for it! I will not return there at the West Des Moines, IA store. I ordered 3 books and a canvas picture as well with these same pictures to be printed in them. They really need to have a true 100% return policy. They say they have a return policy but they don't hold up to it! Somebody needs to fix this issue!!!
HORRIBLE in LINCOLN, NE. The woman that owns the place CHRIS is horrible. She is rude, mean and bad with kids! We have been here in the past and it was okay. Chris was horrible with my son. SHE should be fired!
Worst expierence in midlothian virginia. So disapointed that my 1 year olds first birthday pictures did not come out. The photographer did not listen to anything I requested and rushes my family through because the people in front of us were late!
Terrible experience at Boardman Ohio location! They just stood around while the photographer obviously needed help with.my son. He wasnt crying or upset, but as a usual 2 year old didnt want to sit still. They force you to get things you dont want like books and calendars claiming they are free but then charge you high handling fees. Also the CD is horrible quality not even worthy of uploading to facebook.
Awful in Plano, TX! The pictures were printed - one on the white background, the other one (same pose) on the blue background - something was off with the printer. They told me they would reprint and wait 15 minutes. 1.5 hrs later, the same result. AWFUL!
the girl we had was awesome. however they totally rip you off because they do not tell you that when you spend the extra money to buy a cd, that they only give you LOW resolution photos that you cant do shit with and that you also have no rights to YOUR photos. and on the bottom of each photo is a white strip saying portrait innovations.
We have always loved our experience with Portrait Innovations. The quality of the pictures and friendliness of the staff have been great. My one complaint is having to purchase your 3 sheet collections with different poses. For example: I felt forced to pick 9 different poses for the deal I want to use; instead of 9 "collections." What difference does it make if I am picking the same pose for 2 or 3 "collections"? How does that matter when it comes to the cost of 3 sheet collection? Please, please, please consider changing this policy or I may have to go elsewhere to get the quanity of pictures I need with the poses I want. And yes, I do get always get the portrait package that has a ton of pictures of one pose.
My husband and I had a bad experience...We have done all of our family pictures here before and they turned out good...We waited two hrs for our pictures to get done a hour at dinner and another hour in thier parking lot well past closing time just for them to tell us that our pictures will not be ready...we went there the next day late afternoon and the pictures were still not ready...a lady called that night letting us know that our pictures were in but they will only stay opned for 15 more minutes and we stay at least 30 minuets away...That Sunday when we finally got our pictures I asked if they were giving out any special deals or at least a coupon towards our next visit for the wait...And they NO...No more family pictures done there
Heather and Nell in the Clifton Commons, NJ store were SO helpful. We are a family of 8 adults and 3 kids, one of which is 6 months old, and they tirelessly got everyone to smile!! If someone's hair was out of place, shirt twisted, jewelry clasp showing, they fixed it. Our pictures came out excellent and we even got a large canvas free to put over our fireplace. They spent a lot of time with us and were very patient. We could not be happier!
VERY bad experience at the Plano, Texas location. Very unprofessional, the printer was not working & they made very little effort to get my kids to look at the camera & smile. They told me they get no support from their corporate office & I should complain to the Better Business Bureau. Parents, don't waste your time at this location.
Usually have a great experience when I go into the Algonquin,IL location but we recently went in for a session & the "Assistant Manager" was our photographer & I don't think we'll be going back anymore. She did a HORRIBLE job & had a bad attitude spent $150 on horrible pictures. She didn't try to make us or the babies feel comfortable with her, bad posing,pictures were cropped bad & overall bad experience.
Very bad experience in medina ohio. Male photographer was very rude. Didn't want to listen to what we were looking for with senior pictures. Ended up walking out. Very disrespectful.
PORTRAIT INNOVATIONS IS ONE OF THE WORST NIGHTMARES YOU WILL EXPERIENCE TAKING PICTURES!!! HORRIBLE SERVICE!! SAMEDAY PRINTS...HA HA HA NOT, ITS BEEN 3 AND STILL DONT HAVE THEM!!!
Veer away from Portrait Innovations in Barboursville, WV. Nice pics but the staff is very rude. Rather than nicely explaining policy, they will call you dishonest and tell you that you were trying to pull one over on them. There are some nice photographers but having experienced Doug and manager, Sharon, is enough for me to stay far away!
PORTRAIT INNOVATIONS LOST MY COMPANY'S BUSINESS EMPLOYEE PHOTOS! All 60 of them were accidentally lost somehow. Corporate headquarters offered me 20% discount to resolve. What an insult! What about all the time and money lost due to 18 employees traveling to the studio on company times? I've been on hold with their customer service line for 16 minutes ... and it's not even an 800#. Do not use this company! They are a waste of time and money.
This was the most abysmal and unacceptable experience pretty much, well, in the history of abysmal and unacceptable business experiences! We had an appointment first thing in the morning - 8:40am to be exact. The photographer was 30 minutes late and had the nerve to ask, "have y'all really been waiting here since 8:40?" That alone was upsetting enough to submerge my expectations, but wait - it got worse!! Crappy session, the photographer's personality was crappy, overall a crappy time had by all. Trying to get a refund but evidentalky that takes a little over a week!!!!
HORRIBLE! We made an appointment for christmas pictures for 5:40 at the clarksville, Indiana store, and when we walked in and told her we had an appointment, the terribly rude woman working said, "yeah, you and everyone else." She stated that there were 5 groups in front of us, and it was standing room only in the store. I don't understand why a company would overbook appointments like this. Apparently, the company has no reguard for the time and trouble it takes to get 6 children (form 5mo - 11yr) ready for a group picture. Thanks alot for the waste of a day, portrait innovations.
I know the feeling my 3 month old was ready for a pic... after waiting 1.5hr she was irritated and all the above. . Cried the entire section. ..Waste of a day. .. Never again! !
picture/print quality has gone down hill terribly...prices have gone up, and $20 handling fee??? very unprofessional and expensive... time to make some changes or close up shop! disappointed in medina, ohio
Very disappointed with Orchard Park NY location. My fiancee and I booked an appointment for 820am somewhere we made the mistake thinking our appointment was at 840 am when we realized this at 8am we knew we could still make it by 830 or 840 we called to studio and they said they were too booked to let us come in 20 min late. i know its the busy holiday season but the man on the phone gave us no help no word of encouragement for us to try to make it as soon as possible and they will try to fit us in. They gave us nothing. This was our first and last experience.
Had the wrost experience location winter garden fl they were so nasty and rude not wanting to take pics if my lil sisters in there cheer outfits with the trophy they won this weekend like wth when we made the appointment we said it would be in there cheer uniforms duh! Got there both nasty ladies gave us attitude for no reason said we could and making nasty comments that well be the very last time I go there or to any take my business somewhere else
It was the worst experience ever for christmas pictures. I had to wait an hour to get serviced and the photoghaer rushed our session and was very rude in the process. I will not recommend this place to anyone for pictures.
My 3 month old was ready for her pics. .. they took 1.5 hrs to get to us. . She got irritated, aggravated, and all the above. . Cried the entire session. . Hated the pics. . Went bought a new dress for dif pics. . Basically wasted time and money. .. NEVER AGAIN
Dallas hwy...GA location. Yall suck and your staff needs to perk up .. rude slow asses!!
Very upset order a Christmas gift n was told it would be delivered to my house before Christmas n then I got an email December 23, saying it it was at the studio n the r closed December 24th so now I don't have my gift to give very disappointed
We went to the Madison, Wi studio. HORRIBLE experience! There were 5 kids ages 6-14 y/o. The pictures weren't centered at all and the prints came out with the props on the sides. They cut the head off my daughter and nephew in the pictures - had to reprint them. They 'forgot' to take individual pictures of my niece and then when we noticed it when picking pictures they refused to correct there mistakes. When we received the books & calendar in the mail - one book & calendar needed to be reprinted. After 6 messages left at corporate office without any return call - the studio emailed them to get them reprinted. Received them 3 weeks later and the calendar was different pictures than wanted. Trying to get that reordered AGAIN corporate office yelled at me and hung up on me! I am frustrated yes, but at no time raised my voice completely unprofessional! Could have gotten better quality pictures from a disposable camera.
NEVER EVER WILL I GO THERE AGAIN!!! GOT PICTURES DONE 5 DAYS BEFORE VALENTINES DAY, WAS TOLD OH DON'T WORRIE YOU WILL HAVE TONS OF TIME TO SEND PICTURES OUT WE ARE 20MINS OR LESS PRINT SAME DAY!!! 4 DAYS LATER I RECEIVED MY PICTURES ON VALENTINES DAY!!!!!!!!! SOMETHING WAS WRONG ON THEIR PRINTER. HORRIBLE CUSTOMER SERVICE, HORRIBLE COMPENSATION!!!!!!!! NEVER AGAIN!!!!!!!!!
OH BY THE WAY THIS WAS THE CHANDLER AZ LOCATION
I love Portrait Innovations only because of a Photographer named Bobbi in Greenwood, IN. She is the only photographer I will go to because she is really good with my kids and always does what we ask. There was a time I went there and did not use her and my experience was AWFUL! The manager there is rude and wouldn't compensate us when we got terrible pictures.
Davenport, Iowa. I love the employees in the Davenport, Iowa store! They are polite, patient, and knows my son's name every time we come into the store. My complaint is with the NEW rule about online photos ( I was told the new rule happened this Monday, February 24, 2014.) I have ALWAYS gone to Portrait Innovations for my son's photos since he was born! (Every month! New Years, Valentine's Day, St. Patrick's Day, Easter, Mother's Day, Father's Day, 4th of July, Memorial Day, Birthday, Fall photos, Halloween, Thanksgiving, and Christmas AND just because I feel like getting his photos done! My son is now 18 months plus another baby on the way); however, today when I went for his St. Patrick's Day photos I was informed that I will no longer be able to purchase more photos and/or personalize portrait gifts and keepsake gifts for myself/friends/family from the online site just because I am NOT spending $70+ in the store. I have almost every month purchased a personalized hard cover book from the online site; however, now because I did not purchase the $70 (3) pose collection I will be no longer have the ability to order the additional portrait books, calendars, blankets, mugs, or greeting cards like I did in the past all because I did not spend $70+ in the store. I find this very insulting! My money is good enough in the store; however, Portrait Innovations Corporate feels I am NOT a valued customer because I did not buy a $70+ package so I am restricted from purchasing any additional items online.(?) I feel that EVERY customer should be valued and be allowed the same online options regardless of how much they are spending in the store...I am still spending my money on the Portrait Innovations site so why should it matter if I am spending $10, $20, $30 or $ 70+ in the store? I am very upset that I am not allowed to purchase any additional items from the online site just because I did not spend $70plus!
I work at a portrait Innovations in midland Texas and I completely agree with that comment. I felt it was wrong that they took away the opportunity to receive the personal studio even if you only get the special. I was upset finding that out. And I found that out because I was at the end of a session and my boss over heard me selling and said oh they won't get that because they didn't buy enough and I was a little embarrassed. But I agree entirely with your statement
I can't even imagine how much those poor photographers dread seeing your appointment book every month. The money that you spend isn't good or bad but it's not enough to keep a studio in business. The company lost so much money from people like you taking pics every month and spending less than $20 that they had to take the option away. So now you have to spend $70. You'll either start spending money or you'll stop wasting everyone's time every holiday and whenever you feel like it. It's a business. They are trying to stay in business.
Marietta, GA - I wish I had seen the above comments prior to scheduling my sons Birthday pictures. I am also one who buys personalized gifts from the website after my session and now I am not able to because I did not purchase 3 poses in the store. The kicker was I was not information about this at the time of the session, I didn't find out until after the session was over and I waiting for my photos to be printed. I am beyond disappointed in this change and I will NOT be spending any more of my money with this company. The customer service was terrible today!!! I saw several of the photographer's just standing around not taking care of their customers and the gentleman working there was EXTREMELY rude to a customer who was coming in to pick up her pints and pointed out an error. I felt so embarrassed for her as I waiting for our session (which of course was late as always). I will be returning to Target to get my children's pictures done and I will be sure that I NEVER send anyone to this company to get their photos done.
I agree with you! I was very upset with the new rule on online photos...However, even with the (3) $70 poses you would still NOT get the book...You would still have to order it online. So if I did order the book every month like I did in the past I would have to spend $110 a month...I love getting my son's photos taken; however, I will NOT spend $110 plus tax a month just to get a hard cover book!!! I only spend $100+ on Easter, Birthdays, and Xmas!!! Why would I want 3 poses of just St. Patrick's Day!!! I do NOT have enough wall space for all those photos that is why I would buy the book online to have ALL the photos but just in a hard cover book!!! When I called the Portrait Innovation Corporate Office Headquarters to voice my opinion the women on the other end acted like she did not care about what I was saying...Plus, I had to ask if it was the number to voice opinions because she did not really say anything other than just prices. I know she did not make the change for the new rule about online photos; however, she could have said, "I am sorry that you are upset about the change. I will voice your opinion to my boss." something like that....Not just telling me the prices. I don't need to know the prices...I go every month! I know the prices! Plus, she was wrong! She said the (3) poses were $49.99...No, it is NOT! I should not know more about prices than an employee! I just do NOT understand why I cannot buy a hard book just because I did not spend $70+ in the store! I am still spending MY money on the online site so they (Portrait Innovations) are still making money! I
I am looking into purchasing senior portraits, but there is no pricing. How can I compare prices if they don't offer a price.
I have had pictures of my daughter done at our local Portrait innovations a number of times (9 months old, Christmas at 15 months old, and spring/Easter at 18 months old). Each time we had a great experience. Christmas was a little rough, but that was entirely our child. We have never been rushed, even though it has been packed each time we have been there. With the last session they even held my photos and didn't order anything, allowing me to come back a different day to add a few family photos on the end (My husband couldn't make it the first day as planned). My daughter is VERY shy and very resistant to strangers. By the end of this last session she hugged our photographer (Gillian) by her own accord. My daughter never ever hugs anyone willingly except very close immediate family. she clearly really liked the experience as well. When I told my husband, he was astounded.Each time we have gone hoping to get a few good pictures. The biggest problem that we run into is that we want them all as there are so many good ones. The one thing that I wish was different was the pricing. There are many instances where I want a photo book and want a couple of pictures printed. I was told the first few times that I could not just order a photo book and a handful of pics and that the photo book could only purchased at the higher level of pictures. I was recently told this is not the case and that I could have ordered online. If I had known that and had been able to spend a little less on prints we haven't used, I probably would have come back for 1 year pictures. The pricing is the biggest obstacle. The experience each time, however, has been fantastic.Location: Woodbury, MNAssociate who I LOVE and who has gone above and beyond to make each experience great: Gillian.
Im a customer that orders products online and now I find out unless I spend approximately $100 I cannot buy online. Ive been with the company a few years in Ga and then when I moved to AL. But Im done. Kids are usually fussy by the end of a session for me to take time out to look at what I may want extra. I'll find another company.
I was told that this was the rule since Christmas but that is untrue because I seen my photos online for Valentines Day. How do you expect people to spend extra money and for family members out of town to go purchase photos they want.
My first and last time ever going to portriat innovations. The photographer was very rude and pushy. She yelled at me and stated that I had to purchase the pictures she took or leave with nothing. My sons eyes were closed in our family picture and my head was cut off on the printed sheets.
Barboursville, WV....... worse store in the world!!!
This place is ridiculous and didn't even bother to explain it all, sizes, specials etc... Erin's customer service sucks and I will not be returning to the Fredericksburg VA store.
Portrait innovations is lying to you. They'll tell you they don't keep your photos on file to make you buy a package that comes with a CD. They actually do keep your pictures, usually for several months. Also that CD they pretty much strong armed you to buy? Useless. It's copy right protected so you can't use it anywhere to get prints. Nor can you print them out yourself at home because it says portrait innovations on all of your photos. Lastly, they try to sell you larger packages buy offering you "free" product. You are definitely paying for it. If you make them remove the products from your order the price will go down. Seriously, ask them to take it out and watch as they try to argue their way around it so you won't see you're being charged extra for it.
I have been to my local location several times with my kids to do their birthday pictures. The picture quality has been very good. However, the customer service by the employees is awful. The photographers are not good with children and they will not pose your younger children. You have to do it. Also when I went today they printed my picture the wrong direction. They printed a landscape ahot when I wanted a portrait shot. While they did fix it, one employee was laying on the couch playing on his cell phone. When you go to hire someone make sure that they have good people skills or you will be loosing customers. I already know of other families who have gone else where due to poor service
My first and last time ever going to portrait innovations in Flint Michigan at Genesee Valley Mall, all of the associates treat you like you're stupid and and they tell you all these lies to get you to purchase pictures that are completely horrible and you can't purchase the CD, these are my sons first birthday pictures and now I will have to go and get them done at a different place hopefully with a better turn out. The store closes at 6:00 pm, our appointment was at 4:30 pm we got there probably 4:25 pm and after our session one of the computers messed so she had to wait and redownload it on another one so that took some time. It was already after 6:30 p.m. When we finally got done she tells us our pictures would be ready in 20 minutes and that we could leave and she would call us when the pictures are ready we went inside the mall we come back out at 7 o'clock because no one had called us and they were closed, pitch black doors locked closed. I called them the next day to see what happened and they tell me to my face that I'm a liar and that they were there until 7:30 pm, when I have proof on my phone that I called them 3 times standing right outside of the door while it was dark in there at 7 o'clock p.m. . So that was the worst experience and it was also a lesson because I will never go there again and I will be sure to let my family and friends know that that is the worst studio ever.
NEVER go to the Portrait Innovations in Avon, Ohio at French Creek. I have gone there twice a year for each of my children's birthday pictures since they opened years ago. Every time I swear I am never going back but now I definitely won't. I was able to ignore when some child peed on a couch and they did nothing about it so people sat in it (unsanitary!?! disgusting!?!) I ignored when they were rude to me. I ignored the way they treated my child like she was stupid. I allowed it because I thought that I was getting a good price for my portraits and couldn't find it at that price anywhere else - I will now pay an additional amount NOT to deal with these people . NO MORE! Yesterday I took my daughter for her 10 year picture and they wouldn't let me use THEIR coupon to get their $14.99 deal. They said that it was intended to be used when purchasing a larger package and not by itself. I don't NEED all their hundreds of photos - I just wanted her 10 year picture.. I didn't need the disk, the mugs, the books - so don't be rude when I say I don't want them. The girl brought the manager over because I wouldn't buy more and he pressured me - really!? Then they were rude to me when I said that I didn't want more - they said that they were measured by how much they sold!
Went to have pics made of my 6 yr old son and 4 week old son, worst experience ever. Rude employees that have no idea how to deal with children, and tacky photos that were way too dark to begin with. So disappointed that I had driven an hour for these terrible pictures. Never going back. Called corporate office and asked for a refund. Going to spend another weekend having pics made again somewhere else.
I recently went to Portrait Innovations in Macon, GA. The customer service was lacking. The photographer didn't seem to have much experience with babies and kept complaining about not being able to get my child to smile so another photographer came to assist and it worked just fine. Well once I viewed the pictures she made it seem like she could not tell me how much the photos would be. Once my photos were sent to print, I realized that what was on the screen was not the same image that printed. When I asked about it, I was told that it just does that like it's ok. So I had to wait while those photos were photoshopped and reprinted. I also point out that the CD will need to be redone as well to reflect the newest and she looked at me and said she think she can do it because she wasn't sure. The picture I chose for the advertised package was edited after I walked away. It was just a waste of time and money. I will not be returning to their store.
In the past my experience was wonderful but recently I have decided that Portrait Innovations is NOT customer friendly. I purchased a product that was defective. The customer service rep, Jasmine and her supervisor, a name I could not spell refusing to make good on replacing it properly. I had it engraved with full confidence that it was a quality product. Guess what? It wasn't!!! So I am not only out the cost of the keychain but also the almost $25 I paid to engrave it. Don't sell something you won't stand behind. I will not only never darken their doors anymore but will never recommend them and will let anyone who will listen that they are not who they claim to be. Beware of Corporate Dishonesty. I am so so disappointed. I was diagnosed with leukemia and pictures at this point in my life are really important. Guess they don't care. Hope you can sleep well knowing you've broken my heart! I'll let the BBB know as well.
Im in a similar situation with the pictures being so important to us. I had a session today and did not get 1 thing I went for. This was a one time opportunity for me. I xalled weeks before to make sure they would be able to meet my standards and if there was tbe tiniest bit of doubt that I would have to go somewhere else due to this will only happen once. They assured me I would be more then happy. My world is so crushed, I can not believe these people operate like this. Im really feeling sick about it. It seems like this is common from them. I dont even understand how that can even be legal. This is just sp wrong, I hurt for anyone who feels the way I do after dealing with these people.
I will no longer be using your company. I have two children and have been a faithful customer for five years. I have always purchased the larger packages but this time I decided to only get the $19.99 one and to add on $60 in Christmas cards. I explained that my mother was going to order all of her Christmas gift from the virtual studio as I gave her email address to the employee will finishing up my order I was told that was a great idea. Come to find out I did not by enough pics and this company will not allow you to buy on-line unless you spend at least $100. I have been mislead and lied to. So I will no longer use this company. I have referred many people to Portrait Innovations but no longer. I am done with this company.
Totally agree had similar experie