Crunch Gym Corporate Office Headquarters

111 comments
Crunch Gym Corporate Office Headquarters
AGT Crunch Acquisition LLC
22 W. 19th St., Fl. 4
New York, NY 10011 USA

Corporate Phone Number: 1-212-993-0300
Cancellations: 1-866-428-9664
Billing: 1-800-547-1743
Fax Number: 1-212-367-0960
Customer Service Number: 1-888-227-8624


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111 comments:

  1. i been going to crunch in miami beach florida i had no problem till now i am trying to cancel my menbership they wanna charge me one months in advance and 25 dollars i try explain to then but u guys are fucking ignorant stupid not profesional dont dont how to comunicate or treat costumer rigth i am taking future action with this THE WORST GYM IM MIAMI IS CRUNCH ON WASHINGTON ST 13 TH RUDE PEOPLE

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    1. I'm having the same prob with this gym. just had a ridiculously rude conversation with some completely unprofessional person named "Justin". I am looking to cancel membership now. Everything in this 2013 post is what I am experiencing now. terrible gym.

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    2. lol i totally agree Justin is the worst. Im about to forgo joining because of him. They have a monopoly because of location - it truly is not even worth what they charge.

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    3. All these negative comments about Crunch Gym in South Beach may be accurate but
      Crunch Gym South Beach has uber hot babes including pole dancing strippers. Get your priorities in order....idiot..

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    4. Crunch fitness Parkland - Owner Rick Sangiovanni is an absolute horrible owner. I cancelled my Crunch fitness membership when I was being sent overseas for 6 months for work last June. I called the the gym and spoke with a member there who told me I needed to come into the gym. When I told here I could not since I was overseas she told me the gym membership was canceled. Months later I had a debt collector clearly in India calling me for the membership. They stated I owed $105.00 for the membership. Obviously I was upset. I called the gym and talked to Rick the owner who said he was the manager with no help. He was super rude and arrogant. Clearly he either can't afford his gym or is a total jerk. He refused to do anything and told me that I owed the gym $275 not even the $105. Absolutely insane. You don't sign a contract. How is this legal?

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    5. Actually I will be seeking restitution for fraud and forgery if proper restitution is not made to me for the hassle Crunch Fitness caused me. I had printed a free pass to use the Crunch gym in Sarasota, FL on Lockwood ridge rd. The man insisted that I should leave my DL and a credit card with him behind the counter while I worked out. I thought this was very strange. I told him no you may not hold the cards. He said that I couldn't work out but then agreed to make a photo copy of the two cards and shred the paper upon me leaving. I never saw him shred it. The man had given me another free day pass to their other location in Sarasota, FL on Bee Ridge Rd. and the same thing happened when I went there. They also made a copy of my Dl and credit card but I never saw them shred it when I left. I had no intention of joining the gym even though both visits were great and they even were willing to charge me $25.00 monthly with no enrollment which was a good deal but I live in Panama City, Fl and there were no crunch gyms up there so I explained that I wouldn't be joining. When I got back to Panama City, FL I canceled the credit card just because my instincts told me to. Good thing I did too. I started getting calls from the club asking me if I enjoyed my free trial and I told them yes that I had only come for the day to each location but that I didn't live there and was now back in Panama City, FL. I started getting emails and calls from the club and the billing company ABC financial and I found out today that they said there was a signed member agreement with my name and credit card on it, one I didn't sign. I am PISSED and this corporate office needs to do something about this. The company hires employees who are CRIMINALS!!!!!

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    6. I moved in November and cancelled my membership. Now I have a collection agency calling me for non payment since December. West Babylon location. I have called everyone I colluded and have gotten the runaround

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    7. I'm trying to downgrade from the 39.99 fee to the basic $9.99 per month and they told me it would cost $199 to downgrade. I asked for their paperwork showing this and they would not provide me the paperwork. Tried to contact Crunch Corporate and there is no one there. The Crunch Gym I'm dealing with is in Simi Valley, CA

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    8. I am a breast cancer survivor and TRIED BUT CANNOT go to the gym, so I cancelled and they did the same thing to me. GREED IS AN AWFUL THING....

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    9. I AM A BREAST CANCER SURVIVOR, WHO TRIED BUT CANNOT GO TO THE GYM. I CANCELLED, RATHER THAN DONATE MONEY TO THEM EVERY MONTH. STILL CHARGED ME ANNUAL FEE AND REFUSE TO REIMBURSE ME. UNBELIEVABLE..... :(

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  2. TERRIBLE customer service at this gym.

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    1. It is the same in FTL location even though the crowd is just a regular crowd. Front desk people are just THE WORST. You should just send letter to headquarters and let them deal with their image and employees IF THEY HAVE BRAIN for business.

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  3. Co-workers and friends of mine have been waiting since February for the White Plains,NY gym to open. These idiots that work in the office to recruit people are polite when you go in there, but since they have been lying since FEbruary stating they are opening each month. IT is now April 30th and these lying bastards have not opened. they keep blaming the inspectors of White Plains. BULL.. then when people are fed up and go to cancel they are so rude as if we're losing out. after seeing these reviews and knowing my experience, I hope this place gets shut down by the B.B.B. but yes, customer service seems to stink in all the states I see. I'm trying to call corporate and even that is an annoying experience.

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    1. I also visited the white plains location and they were not professional,... and we were really motivated to sign and join prior to the visit.

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    2. Same deal with the Crunch in Bushwick that said they were opening in July. We paid, etc., and now in December they are STILL not open. They sporadically send an email saying sorry and that it's the NYC inspectors holding it all up. The fact that this is happening in more than one location is super shady.

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  4. Terrible customer service at the White plains GYM. Very unprofessional. I would not say all of the employees, but some are very rude !!!
    I had some friends that wanted to actually sign up, and after this experience I don't think they will. Unless something changes. This is very unfortunate because we were really excited and looking forward to sign up and join.

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  5. This company sucks. I cancelled my membership last year in December. Now they are charging me again. The idiot manager Brian, froze my account instead of cancelling it. Now they refuse to give me my $$$ back. The customer service on the phone, in the gym everywhere sucks big time.
    This is the gym in Serramonte Center in Daly City.

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  6. Oh Crunch. Chubby/out-of-shape/hung-over personal trainers who, while training, alternate between talking about their hang-overs, looking at their cell phones, watching tv monitors, and taking up too much space and leaving a trail of equipment in their wake. When asked politely to please make room or pick up the abandoned equipment, they respond with attitude. They employ used-car-salesman tactics to make their new customers believe they're getting a great deal (friends I've referred from work have had to endure the tour/runaround/no straight answer crap). It's all such BS! I wish they'd get their act together, because the location closest to my work in SF is so close and the front desk people are pretty friendly and the cleaning staff does a great job of keeping the place spotless.

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  7. after reading these comments, I would like to offer my assistance as a secret shopper. I am free to travel the country [at your expense, of course] and evaluate your locations from an unbiased perspective. Since I am an average person, who appreciates good service, and intelligent working businesses, I could just truthfully let you know a layman's experience in your fitness centers. I am by no means, loyal to any corporate entity or pressure, so my input would be pertinent and true. Information that is exact is hard to come by, and information equals $$$$$. Call me, And give me the job, so you can work out the minor issues that are still plaguing your franchises, and costing you customers. Wes

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  8. I signed in for the Crown Heights location in Brooklyn in July 7 and they told me that will be open in the first days of August. It is August 15 and they don't even answer the calls, they moved the sales office location and they don't even know when they are going to open!!! I just cancelled my membership. This is a big disappointment.

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    1. It is now almost the end of September and still nothing. I've been trying to reach out to the number, but no one ever answers the phone. This is starting to come off as being a sham. And to add insult to injury Crunch was quick to take folks money, but they haven't had the decency and professionalism to inform about the status.

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    2. I'm a crunch member I also signed up for the crown heights location for one of my family members. No money was taken from you, the only time you will start being charged is when you actually go in person and start up the membership. The location is now open I was disappointed at how long it took too but pay for a corporal membership if you don't want the hassle with the essential ones.

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  9. Initial membership with annual membership,assured month to month payment with no problem to cancel,if had to go out of area.. to work, serve the country. All the footwork and continued to charge. What is so spectacular with gyms gathering individuals information database. Everyone knows war is not the answer.

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    1. Scandalous databases to do what? Secure borders?

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    2. Do onto others as others do to you, not slum lord gyms.

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    3. What will be next?

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    4. More rules or lawsuits?

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    5. Susan - Fair Lawn Crunch Fitness: The gym lies about no fee for cancellation. I cancelled my membership on 2 February 2014 and gave them notice until 28 February as I was relocating because of work. On 3 March, they charged my credit card and when I asked they said that I had cancelled membership on 3 March and the card automatically charged on 29 February (in 2014!!!!). The club manager says I did not give 30 days notice. This is theft!!! Just because they have my credit card details does not give them the right to charge when I have obviously cancelled the membership.

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    6. Crunch special at coupons.com states
      "Check out and Get Fit Have Fun No Matter Where You are with Crunch starting at 9.99/month"

      Crunch will not stand by the coupon!

      The add basically states workout anywhere for 9.99/mo

      Same old membership... only one Gym you can you to for 9.99/mo

      How do you actually speak with someone at Crunch?

      Please advise @ Dan.howells@yahoo.com

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  10. Gyms are for the public, not to gather individuals information. Boycott gyms and buy your own equipment.

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    1. Public services should be safe, not to gather individuals information.

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    2. Crunch Gym/fitness Center 90 American Legion Highway Roslindale Ma 02131
      Has a district manager David MacDilbray, speaks to the gym clients, as if people of color are still in the time when brown tone people was subservient. David MacDilbray is currently in the Medford Ma location.
      this location needs to be Picket so the new clients know whom they are dealing with.

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  11. Foul, un-hygenic there was a bandaid stuck to the floor in a tanning booth for a month and watched an employee put a member in a tanning booth after i used it without cleaning it.

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  12. FROM A MEMBER FOR OVER 10 YEARS. CANCELLATION POLICY IS A TOTAL SCAM!! BEWARE. Crunch elects to close the gym (NYC location) and then continues to bill customers for at least 30 days afterwards when there is no gym to go to!!-- citing a letter they sent out about offering an (unwanted) city-wide membership. Calls to office result in transfer after transfer after transfer to some robotic recital of corporate policy. Emails go unreturned. Flagrant rip off and avoidance of a major customer service flaw. Customers deserve better; and can do better. CRUNCH: NO JUDGEMENTS --AND NO CLUE.

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  13. Crunch sucks! They lied about their membership policy and are trying to soak me to pay for a year in advance. I quit.

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  14. Yeah I called my gym in Hemet, CA to cancel. They said "okay I have your account information in front of me....Okay, you are all set and canceled. Anything else I can help you with sir?" that was six months ago, I have been charged 30$ twice since then to cover the dues for the past six months. I call the gym again and this person says I cannot cancel by phone. That's some great service you guys have! I will never ever return to this gym and I will let all my friends know that this is NOT the place to go.

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    1. The Hemet location tricked me into signing a contract and now they won't cancel my contract. So now I have to get a lawyer. This is the most unprofessional and dishonest company I have ever seen.

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  15. I canceled my membership before i went to college in August. Recently after coming back home from break i found out they were still charging me. When i called to ask they said they lost my papers so unless i still had my copy 6 months later i couldn't get a refund and it was MY fault since there was no "proof" i came in to cancel. I personally called once. Then i talked to an employee that i had talked to RIGHT after i cancelled my membership on my way out of Crunch. He said he remembered me coming in to cancel and tried to talk to one of the managers but he had no success. Since it was a total charge of $78 dollars and i hadn't used my membership since August 22nd we felt it was extremely unfair so my mom called in. The manager just kept repeating the same thing that it was my fault that i lost my copy even though they lost their copy as well and was quite rude to my mother. Regardless, my recent interactions with Crunch Management have been unsatisfactory and management seems to have no interest in establishing good customer relations so i will never be getting another membership with Crunch and will be telling all my friends never to get a membership there as well.

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  16. I had a pleasant experience with all the STAFF & TEACHERS I encountered at Crunch Miami Beach on Washington Avenue, but the staff at the Alton Road location was up to par with a routine colonoscopy.

    It was the gym members of Crunch Miami Beach that were the problem. This is a very general statement, but depending on the fitness class you attend, a high percentage of attendees are amateurs to fitness and/or athletic activitity.

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  17. Terrible customer service...no one who is in charge to talk with...don't want to cancel my membership unless i pay last months fee....I said I'm cancelling now...i have no paper work stating any policies....water fountain doesn't work machines always broken...they sent anonymous letters stating they were charging me more for my membership...no one to call ...no name in the letter...this is completely unprofessional and not the way you treat your long time customers nor any customer.

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  18. I was a member with crunch fitness before I severely broke my foot and could no longer do many things I was once able to do. I discontinued visiting but remained an active member thinking I would visit again when I had clearance to go back. I received a letter in the mail after about a year stating I was canceled by default due to inactivity. Shortly following, I received a letter from the Crunch Fitness collection attorney stating they have been attempting to collect my annual due of $29.00. (for whatever reason they did not remove it from my account like all of the previous billings?) I called to complain to the location I had been a member at and they would not answer any questions and said I had to physically come into the building and possibly speak with a manager to have my account handled. I quickly knew they were trying to just get more money out of me. I disregarded all communication after that. I continued to get emails from crunch stating I owed them the annual fee. I then realized they had continued to bill me for a monthly membership that they supposedly canceled due to inactivity. (Why would they not take the annual fee out of my account but continue to bill me for a membership?) As soon as I realized, I called and insisted to speak with someone. I was again told I had to physically be in the location to address my issue. At this time I had a surgery and could not drive for 8 weeks. I told them it was urgent and I demanded to speak with their manager. I was told manager (Pam) was not available but she would call me back the following business day. The following business day, I received a voicemail from the same front desk person stating "In order to be canceled, I must pay the annual fee first." I also emailed my issues to their corporate headquarters and billing@crunch.com. I gave up on trying and was on an unpaid medical leave so I no longer kept money in my account for them to try to collect for the said "membership fee". Several more months go by and once I finally made it back to work, my first check was direct deposited and low and behold, the $29.00 annual fee was deducted from my account! I was upset it has taken this long but thrilled it was over! Almost 3 months out, I check my account details only to realize THEY ARE STILL CHARGING ME THE MONTHLY MEMBERSHIP FEE! I emailed them a copy of my bank statement showing I paid their "annual fee"! I called my bank, blocked them from billing me any more, disputed the last months membership fee and got a refund through my bank for that. Today, I receive an email from crunch stating I now owe them $48.95! I am over their attempted communications! It is now becoming menacing and is badgering at this point. They refuse to communicate with me yet they continue to email me about my "oops" billing. I am also going to be filing a complaint with the New York Attorney General. I don't even care that they have scammed me out of several hundreds of dollars at this point. I DO NOT wish to receive ANY communications from them!

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  19. What is wrong with this company.. I cancelled my account and they just began charging me again?? Apparently one of their employees "froze" my account for 6 months instead of cancelling it. When I called them, the manager was very condescending telling me the "rules" of business and how I should have had my gym cancellation in writing. Are they serious?? I seriously have no idea how this company hasn't run into legal trouble yet. How are they still up and running when they've scammed this many people??

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  20. Just signed up a few days ago in LaVerne Ca. The guy who showed me around first was so pushing personal training.when I told him I really just needed to get in first he immediately handed me of to someone else. My info was put on someone else's profile. When I asked what all my membership included he said he was going to email me everything. I asked how if I hadn't given my email. So I give him all my info and it still ended up being sent to a random stranger. My bank info all but 1 number. I had to get my checking account changed. I am so pissed. Very unprofessional workers.

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  21. the helmet crunch sucks in California they misled me any pull money out of my bank without letting me know and then when I ask them why they did that they said that we sign the papers saying that they could but they never informed us of it and they lied and said that they can't change it

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  22. the Hemet crunch sucks the management is terrible day miss him for me they're terrible little liars they don't know how to deal with people PR skills are awful where do they find these guys they have no management skills whatsoever I really regret anything they said I was a month to month and they said I had to give him my bank account when I could have just went there a pendulum when the month was up I could have just paid them they're terrible in the liars I'm going to call corporate tomorrow and it'll settle this

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  23. Well well well.....IT'S MY TURN. C R U N C H IS NOW THE BIGGEST F'N JOKE GYM. MANAGER AT 19TH ST IN MANHATTAN NEEDS TO HAVE HIS YOU KNOW WHAT SLAMMED INTO YOU KNOW WHAT AND STAFF IN THEIR PAJAMAS AT CORPORATE OFFICE ALSO. Seriously out of shape majority in there. There is a staff member who brings her kid for trainers to babysit and they hate this. Obese kid gets in the way, I tripped over her, and she eats everything in sight. Including food brought in for trainers. Seriously T, keep your child at home. Children don't belong in the workplace. Also, your child hasn't grown. Get that checked out.....Anyway, Charlie the manager is mean as god knows what.....staff HATES HIM, HE'S A BULLY, A LIAR AND DISCRIMINATES AGAINST PEOPLE W HEALTH ISSUES. This gym made up so many rules against me in particular that it made it impossible for me to workout. On my last day I contacted police and reported manager. He came running out of gym frantic hoping he wouldn't get arrested. He should've been put in cuffs and dragged off along with Sammy the snotty front desk 'manager' as he claims to be....Pauline also you should be ashamed of yourself for cooperating with this nonsense. But you have to because you'll be fired if you don't. Karma awaits all of you pieces of ----. Also corporate never answers calls. One must go there and raise hell over the incompetence that this gym REPRESENTS. People: be aware that it is a gym AND THE BEST AND BRIGHTEST PEOPLE D O N O T WORK IN GYMS. KEEP THIS IN YOUR MIND WHEN DEALING WITH MODERATE PRICED GYMS. If you become a member, be aware problems await you. Its standard practice here.

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  24. Do the Crunch loser employees read these comments????? What's wrong with this lowlife company? Mike Neff the out of shape mess that runs main office in his grubby outfits.......understand there are 2 sides to everything you pathetic s----......

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  25. Brandon at 19th St. You are a nice person. I will miss you. Ferren, I just met you and think and hope you are nice and stay unaffected by that nightmare place. Hope to run into you guys at some point. Crunch misery unfortunately LIVES ON.........

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  26. Another member at 19th St mentioned to Charlie Ritchie, manager that it was too hot in facility......guess what bully putz tells him? Go join another gym if you don't like it. Charlie, why don't you leave or just get hit by a truck????

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  27. To all people having billing probs w Crunch shit......CANCEL CREDIT CARD. GET NEW CARD OR THEY WILL KEEP STEALING FROM BANK ACCOUNT!!!!!!!

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  28. More problems at this DUMPSTER GYM...... IN CONTRACT, THEY SNEAK EXTRAS IN TO MAKE MORE $. THE CUNT MEMBERSHIP ASSOCIATE, NAOMI HUNT ADDS EXTRAS IN ......FAT FAKE REDHEAD BITCH IS CLUELESS AND DRESSES LIKE A HOOKER WITH HER MASSIVE FAT ASS AND SHORT TREE TRUNK LEGS RUBBING AGAINST EACH OTHER. DID YOU GET IN AN ACCIDENT TO WALK LIKE THAT? THIS CHICK IS JEALOUS OF ANYBODY LEAN AND FIT BECAUSE SHE WILL NEVER BE LIKE THAT. AHAA,,,,,,,SUCH A HOOKER. YOU NEVER WANTED TO LEAVE WORK BECAUSE YOUR HOME WAS SUCH A DUMP, SO YOU HUNG OUT IN FRONT OF GYM. PATHETIC BITCH. LIKED TALKING ABOUT MEMBERS BEHIND THEIR BACKS??? I HOPE YOU'RE IN TEXAS WORKING ON THAT MASTERS BUT SERIOUSLY HOPING TRUCK SMASHES INTO YOU FAT CUNT.

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  29. dont know who to contact..but they took $700 out of account wiyout permission..now ihave no rent or gas money and my account over drawned..so mad..!!!!!!!!

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  31. read some of your comments above. you are on the crunch website. how can this help you? I have experienced similar difficulties as you have. Why not complain to the Federal Trade Commission, better business bureau, state attorney general, county consumer advocate, etc. In other words to organizations that can help you resolve your issues. It's good you complain here for the benefit of others, although it seems to be too late by the time they find their way here to have avoided the problem. Try one or another of these outside consumer agencies. you can also go to small claims court. obviously complaining on this website does nothing to resolve the problem.

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  32. I have been a member of the best gyms for well over 32 years now. I joined this gym when it opened in white plains via referral of a dear friend of mine who is a body builder and going professional, she trained in the Crunch in the City. She told me how clean it was and reasonably priced but the equipment was good equipment not cheap stuff like other budget gyms. I had some financial issues at the time, so I thought it would be a great idea. I was greeted by Steve one of the big managers and he was from Long Island signing up people for the grand opening of the White Plains Crunch. I was promised and assured that the gym would be immaculate, 4 cleaning crews in a day, great equipment and that they would be somewhat selective on members as far as avoiding low class and troublemakers. Well the promises that were made were certainly a blatent sales pitch and lie and I'm disgusted. Firstly, they let anyone in, I have been stared at, given dirty looks by wanna be punks in the gym, people that shouldn't even be there. Originally the first manager Leo was a good guy, he actually did his job, listened to complaints and/or went around checking the equipment. When Leo left to help run a new gym in Portchester he was replaced by Chris, who was good as well, but has since left. There is another manager there named TJ, he is a joke. He nods his head, seems annoyed by complaints. The gym is dirty. it should be noted as a health code violation. There are sewer flys flying around the gym showers, there is a layer of soap scum or film of dirt on the shower tiles. Hair clumps on the floor and an order. The cleaning crew they hire sucks, and they only clean the gym once at night as opposed to four cleaning crews promised. The shower bars are all rusted already, thank god due to a lot of complaints they changed the shower curtains in there which smelled like mold. You get into the gym at 5:00 am. you would think it would be clean, there are dirty half filled water bottles all over the place, equipment that should be put away and hung up on wracks are all over the floor in different places. The air condition I was told was fixed but the gym is not that cool and humid, which is dangerous to people doing cardio there with asthma and bad allergy issues, that was another thing promised well ventilated and a/c in the gym, that doesn't happen. Also broke cable machines that are taking almost 4 weeks to get fixed, it takes five minutes to fix cables in any other gym I was in, but here its 4 weeks so far. This place is turning into a joke, they are starting to loose a lot of members now. I wish I could afford to pay 150.00 a month for the real gym that opened up in white plains recently but I can' t due to bills and a mortgage...But I am disgusted here and disillusioned. Someone needs to do something about this gym and its management. Please do something, it could be a very good gym and utilized well but it is being run into the ground...

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  33. This I by far the WORST gym I have ever been to! Not only would they not accept my cancelation but they sent me collections and I just got some phone call from a legal office prick trying to collect months of payments. I cancelled this membership. It's a horrible gym and douchy employees. I will never recommend you guys to anyone! And discourage anyone who may want to join!

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  34. Please respond to attorney general Eric Schneiderman at 120 B'way NY, NY 10271 800-771-7755 HE NEEDS TO KNOW WHAT IS GOING ON. PLEASE SEND LETTERS.

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    1. I am interested in filing a complaint on the Crunch, California. The Placentia location has a general manager who is on a power trip and not allowing me to speak to him as a customer. Is there more information regarding this complain?

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  35. CRUNCH IS TERRIBLE -- THEY ARE THE WORST AT EVERYTHING EXCEPT HOUNDING PEOPLE!. I have been trying since MARCH to get someone from crunch to acknowledge my new billing information and have gotten nowhere. Then they sick some attorney from UTAH on me who keeps calling me a liar that I have paid everything in full and cancelled my account and says 'I'll call you every day until you pay this - until this is resolved" and they do! Crunch has stated repeatedly that they have sent confirmation that this is taken care of and tell me their records reflect this, but Aldous and Associates keep calling every day. They just want more money that they are ILLEGALLY trying to extort from me. I have contacted the NY AG office since they are looking into these types of things and let them know that this is a CORPORATE-WIDE problem. Their unethical practices have FOREVER turned me off of Crunch! Everyone, CONTACT YOU STATE ATTORNEY GENERAL AND FILE COMPLAINTS AGAINST CRUNCH! THIS WILL NEVER STOP UNTIL THEY TAKE ACTION AGAINST THEM AND HIT THEM WHERE IT HURTS - IN THE WALLET!

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  36. Crunch Customer Service and Corporate Office is one of the worst I have ever experienced. It is a shame because the instructors are great at the Washington Avenue location in Miami Beach but I will never go back nor recommend this gym to anyone due to their non-existent customer service. Your company will gain more business and retain more customers by treating them right and with good care. I've been dealing with issues of continued billing after I had to freeze my account due to being in a car accident. In the process of trying to resolve this situation, customer service reps have hung up on me as well as my bank when they tried to call, they have cut me off, raised their voice, and refused to let me explain my situation leaving me in absolute shock. They refuse to accept any fault and after having to email their Member Service Manager, Jessie Harrington, she would only offer me one-month of free membership knowing that I can no longer workout due to medical reasons. This is not a resolution, it's a slap in the face.

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  37. Crunch sucks there unprofessional ! arrogant and break there writing contract promises !!!

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  38. Love the new Crunch gym in Staten Island. It is spacious and clean and the prices are reasonable. I have the best personal trainer there too.

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  39. Horrible costumer service and overpriced mediocre gym.

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  40. Marcia Francis, Buffalo NYJanuary 24, 2015 at 2:26 PM

    Do NOT give them a debit card....preferably pay cash. Quitting is hard to do an it is even harder to get them to stop charging your card

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  41. Incredibly rude and unprofessional staff - cleaning staff has no vested interest in their job and to call them cleaning is a laugh.

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  42. I agree the gym in the puerto rico market has horrible managament is sad that the franchised has given the opportunity to someone to run the first gym in pr .and is poorly run .the ceo should visit unexpected and see what the gym is all about interact with the customers. as undercover boss.

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  43. Looks like all the locations provide horrible customer service!!!! I am dealing with over billing and unauthorized payments for the Riverside, CA location. What a JOKE!!!! and you can't get a hold of anyone at corporate. I hate this place!!!

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  44. You get what you pay for. Crunch at 19th Street is by far the worst run gym I have ever have had the displeasure of working out in. The Manager, Daniel is just plain obnoxious and wants nothing to do with members. I am amazed with as many choices we have in NYC that Crunch and Daniel are both still around. You cannot continue to treat customers so badly and eventually not suffer the repercussions.

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    1. Diamond Bar crunch in Ca is the same way. A couple of immature nasty ass hats work there. They are bullies and have self esteem issues.

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  45. Worst company to work for. Immature boss and staff and crunch fitness Newport news, VA.....illegal activity going on and the manager talks about everyone behind there backs and tells your business to all. Management is a joke. So called maintenance supervisor cant keep his own office clean and repaired but in charge of cleaning crew....laughable. Don't work or goto this sorry gym. Managers name is Petra: STAY AWAY FROM HER!....Phony, and two-faced!!!

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  46. Worst gym ever, they will take money out of your bank without authorization and then say "we told you this when you signed up" No. Florence Ky location is a joke, the worker or "trainer" "Mellissa" swears she knows how she trains and knows her coworkers definitely without a doubt told me about the $40 dollars coming out of my bank the same month they take $20 out. Cancelling my membership. They will not reimburse you the money . Bullshit gym.

    ReplyDelete
  47. I joined Crunch in White Plains NY. They had a tough time opening, but when they finally did open, I went twice, didn't like it because it seemed very disorganized and tried to cancel. I called, I emailed and I kept getting billed. Then I lost my debit card, so they couldn't charge me any more -- YAY! But, wait, I just got a bill from a collection agency seeking $190! Are you kidding me! I paid all those months and did't go, now another bill for not using the gym! Really BAD customer service!

    ReplyDelete
  48. Tried to call the Head Quarters offices, never got a life person, push 0 for operator, messages board full, good bye, called again, pushed 9 for HR, message board full, Good bye. Is this Customer Service????

    It started when I was hired in March, the said I would get minimum wage, $ 8.05.
    A other person doing the same job got $ 9.00.
    There were several pay periods, were hours were missing, after addressing it, there were added in the next pay period.

    Comments from co-workers:
    * Say hi to Adolf Hitler, because of my German Accent
    * Nazi
    * A employee was giving a tour to a prospect member, I knew the Person, and the employee said: You know her?
    I am a male, not a female. He has done this to a manager even. Again no action taken, no paper trail.

    * A employee is given another Tour and says to the prospect and pointing to me: in this gym a senior is cleaning the gym
    + We had side duties, every body had to clean a section, a employee tells me in front of a manager: if you would clean a little faster and better, we would not
    have to clean a section here.
    * almost all hourly employees complaint about one employee, about his rude not professional behavior,
    nothing happened.
    * But this employee got written up for sexual harassment, still continuing the same behavior and comments, showing pictures, being all the time on grinder.
    * I come in to work and ask the Manager , do you want me to do that first? His response: I don't give a shit.
    I informed the GM no action were taken.
    * Every day a girl worked, she showed us pictures of the last guy she had sex with. The pictures were totally nude, no action taken.
    * Every day a specific employee worked, he was on Grinder; ( a web site to meet gay men for the night); next day we saw the naked pictures of his conquest in detail.
    Manager knew about it, nothing done about it. Or he went into the computer,checked out member profiles, when a very good looking guy showed up at the gym, and text him to get lucky.
    * Then the hired a new person for the front desk, he again got paid more then I did, for the same job.

    * They are floating pay weeks together. A pay period consists of 2 weeks, both weeks should treated separately, but at Crunch they adding 2 weeks together. If you had 50 hours in the first week and 30 hours in the second week, added together and you get paid 80 hours regular time and the overtime disappears.
    This is illegal, checked with the Wage and Labor Board.

    * Going in to my pay weeks, changing punching out times and deleting hours, last time they deleted 6 hours over time.This again is against the law. Manager and Director plaid " Don't know how, why or when. There was no interest to find the culprit. Again covering up.
    I am still waiting to get paid for the missing hours.

    * I was ask to cover the early morning shift, starting at 4:30 AM for 4 days. The regular person was on vacation. I was told by the GM , I would get for those 4 shift $ 9.00 an hour, was a total 35 hours, never got the pay.
    When I was at work, somebody went in to my back pack and stole money, medication, a camera. GM took no action at all.
    No incident report was filled, no owner notified, swept under the carpet.
    There is no chain of comment, certain situations don't make it to the owners, swept under the carpet.
    There are so many things going on, from cleanliness, to out of control cancellation, employee drinking on the job, tardiness. There is a lack of leadership and management, follow - thru and follow - up , disciplinary action, honesty, keeping up par levels, false inventories, running out of items, complaints about rude employee's and cleanliness with no action taken.
    This gym has a lot of potentials, but it needs swift action and problem solving.

    ReplyDelete
  49. Try to call Head Quarters, good luck.
    You think members are the only get treated like shit, read about there own employees.
    There were several pay periods, were hours were missing, after addressing it, there were added in the next pay period.
    Comments from co-workers:
    * Say hi to Adolf Hitler, because of my German Accent
    * Nazi
    * A employee was giving a tour to a prospect member, I knew the Person, and the employee said: You know her? I am a male, not a female. He has done this to a manager even. Again no action taken, no paper trail.
    * A employee is given another Tour and says to the prospect and pointing to me: in this gym a senior is cleaning the gym
    * We had side duties, everybody had to clean a section, an employee tells me in front of a manager: if you would clean a little faster and better, we would not have to clean a section here.
    * Almost all hourly employees’ complaint about one employee, about his rude not professional behavior, nothing happened.
    * But this employee got written up for sexual harassment, still continuing the same behavior and comments, showing nude pictures, being all the time on grinder.
    * I come in to work and ask the Manager, do you want me to do that first? His response: I don't give a shit. I informed the GM no action were taken, again.
    * Every day a girl worked, she showed us pictures of the last guy she had sex with. The pictures were totally nude, no action taken.
    * Every day a specific employee worked, he was on Grinder; (a web site to meet gay men for the night); next day we saw the naked pictures of his conquest in detail.
    Manager knew about it, nothing done about it. Or he went into the computer, checked out member profiles, when a very good looking guy showed up at the gym, and text him to get lucky.
    * Then the hired a new person for the front desk, he again got paid more than I did, for the same job.
    * They are floating pay weeks together. A pay period consists of 2 weeks, both weeks should be treated separately, but at Crunch they adding 2 weeks together. If you had 50 hours in the first week and 30 hours in the second week, added together and you get paid 80 hours regular time and the overtime disappears.
    This is illegal, checked with the Wage and Labor Board, action will be taken.
    * Going in to my pay weeks, changing punching out times and deleting hours, last time they deleted 6 hours over time. This again is against the law. Manager and Director played “Don’t know how, why or when. There was no interest to find the culprit. Again covering up.
    I am still waiting to get paid for the missing hours.
    * I was ask to cover the early morning shift, starting at 4:30 AM for 4 days. The regular person was on vacation. I was told by the GM, I would get for those 4 shifts $ 9.00 an hour, was a total 35 hours, never got the pay. But Steve told me I would.
    When I was at work, somebody went in to my back pack and stole money, medication, a camera. GM took no action at all. No incident report was filled, no owner notified, swept under the carpet.
    There is no chain of comment, certain situations don't make it to the owners, swept under the carpet.
    There are so many things going on, from cleanliness, to out of control cancellation, employee drinking on the job, tardiness. There is a lack of leadership and management, follow - thru and follow - up , disciplinary action, honesty, keeping up par levels, false inventories, running out of items, complaints about rude employee's and cleanliness with no action taken.
    This gym has a lot of potentials, but it needs swift action and problem solving.
    The final straw was when the owners told me, I have written e-mails, writing about certain behaviors and bad management, with my name on it. I told them I did not do, if I have to say something, I will do it directly, like this letter. Not trying writing under cover and putting my name on it. How stupid do they think I am? They wanted to get rid of me, because I knew too much, cought them in cheating and stealing from the employees, by changing – falsifying pay roll.

    ReplyDelete
  50. They think because there have a certain location and they are cheaper then others, they can get away with everything. Buyer beware, also employee's beware, you don't want to be a member there nor should you work for them. Oakland Park, shame on you.

    ReplyDelete
  51. YES THEY WILL NOT REFUND MY MONEY THE MANGER IS RUDE THE FRONT DESK IS RUDE AND THEIR VERY DIRTY FACULTY.. THE MANGER OFFERED TO GIVE ME ANOTHER MONTH BUT I WOULD LIKE TO HAVE MY MONEY BACK ... I HAVE TRIED TO CALL EVERY NUMBER THEY HAVE FOR CORPORATE THEY GIVE YOU THE RUN AROUND ALSO ...

    ReplyDelete
  52. THIS IS THE WORST GYM I HAVE EVER JOINED. BACK IN JUNE 2015 I PUT MY MEMBERSHIP ON FREEZE BECAUSE I WAS TOLD I COULDN'T CANCEL WITHOUT A DOCTORS NOTE. I THEN REALIZED IN AUGUST 2015 THAT THEY WERE TAKING MONIES OUT OF MY ACCOUNT. I WENT IN AND SPOKE TO THE MANAGER AT ROCKLIN CALIFORNIA, DAVID SAID THAT THE MONIES WERE POSTED TO MY ACCOUNT AND THAT HE WOULD LOOK INTO IT. I WAITED 2 WEEKS FOR A RESPONSE AND LOW BEHOLD 'NOTHING' WAS DONE. THEY CONTINUED TO TAKE MONIES OUT OF MY ACCOUNT THROUGH OCTOBER. I WENT IN AGAIN AND THEN CANCELED MY MEMBERSHIP OCTOBER 2015 AND WAS TOLD "OH.. YOU DON'T NEED A DOCTORS NOTE TO CANCEL. I CONTACTED THE MANAGER/DAVID AGAIN ABOUT MY MONIES AND WAS TOLD.. WE DON'T REFUND MONIES BUT THE GOOD THING IS YOU CAN STILL COME TO THE GYM UNTIL JAN 2016... WHAT A JOKE AND SCAM THIS CORPORATION IS. I HAVE CONTACTED AN ATTORNEY TO DO A CIVIL SUIT AGAINS CRUNCH.. I WILL POST WHAT ACTION WILL BE DONE BY THE ATTORNEY.

    ReplyDelete
  53. EPIC FAIL
    What an unfortunate confluence of events for the sad sack Daly City branch of crunch. What greeted me in the mail box to begin the week was a notice that my membership rate was to increase $6.50+/month. Then, going to the club the following day, there apparently was an equipment failure and only a few small towels and zero large towels were available. So I made do with a couple small towels - no big deal, I thought, I'll cut them some slack while they scramble for an afternoon and correct the situation by the end of the day.

    No such luck. The next day there were absolutely no towels available for "at least 20 minutes" I was told by the greeters. Ok, one of the things I like to do after a workout is avail myself of their shower facilities and, sometimes, the dry sauna. So I said I'll come back in 20 minutes when they said there would be more available. Gave them an extra 5 minutes and came back in 25 mins. Still no towels. I didn't want to make a day project out of this so I decided to work out anyway with the expectation towels would soon become available. To the credit of the front desk, they actually brought me warm, fresh towels as soon as they were done ( I had asked them to just tell me so they went the extra mile on that).

    Kudos for the remaining days when they went berserk and over-compensated on towel availability. Took too long to correct the problem.

    Now, the real killer. In the middle of the day on Thursday (12/10/2015) some nimrod decided to perform major maintenance on the men's locker room which they announced would be closed for an hour and a half during the MIDDLE OF THE DAY on Thursday. WTF??!! And to top it off, there was some asshole drill sergeant kind of guy ordering and herding good, paying customers out of the locker room like cattle. I think this Neanderthal needs to be reminded he's in the service industry and it pays to treat customers with a tad bit of courtesy and respect. Plus, who is the genius that scheduled this in the middle of the day rather than during closing hours? Perhaps management at this location is due for a swap out? Just sayin'

    And to leave things on a positive note -- the firm they contract to keep the place clean does a decent job at that. Could perhaps keep the soap/shampoo/conditioner filled all the time but overall it's pretty clean

    ReplyDelete
  54. It's been enlightening to read these comments. I had decided 90% to join our local Crunch (Bellevue,WA) and pay for a year upfront. I just wanted to use the free day to see what the atmosphere was before I actually put down money. I was told by Rob Brooks, AKA manager that he had to hold my drivers license while I worked out. I said I wouldn't do that, and that in this day and age of identity theft, and just plain carelessness, I wasn't going to take a chance. I said I was ready to sign up, but just wanted to try it out, and would probably have done it at the end of my workout. He said it was corporate policy. I asked why, and he said because if someone walked out with stuff, they wouldn't know who it was, etc... I asked what the heck someone could steal, a treadmill, and how would he know they were walking out with stuff. He seemed to think that if I had to pick up my license at the front, that I wouldn't steal anything.

    I mentioned that he could put it on his computer, and would have it, but he wouldn't and was willing to lose a possible loyal customer.

    Screw them. There's plenty of other gyms in the area.

    ReplyDelete
  55. Crunch Fitness in Diamond CA. promotes and supports predatory sales tactics. On 12/18/15 a Crunch employee Joe Ruffini once again manipulated an 18 year old college student who he verbally verified had no job into signing a re-occurring contract for a Crunch Fitness contract. The student discussed membership,the possibility of training but explained to this employee that she was on Christmas break and she attended College out of state. She would not be returning to CA. until August 2016. He continued to pursue this deal.. even when the student stated she had no job. He asked if she had I.D. and a credit card. He quoted the 19.95 a month for membership and then 270.00 for personal trainer the student stated that she needed to discuss the 270.00 training fee with her parents because her debit card was attached to her college funds. Mr. Ruffini assured her he would wait for the confirmation of ACH paperwork from the parent so charges would not be taken out of the students college funds. Mr.Ruffini was fully aware that this young girl had no understanding or ability to pay for this transaction. He moved forward on 12/19/15 to charge 19.95 and then on 12/21/15 he charged 270.00 to this college students Debit card. This student verbally on 12/22/15 informed Mr. Ruffini that she did not want the Training charged to her account because she knew this was her book fund for school. The parents and this student went to Crunch on the night 12/24/15 and they were closed. The parent returned to Crunch on Sat 12/26/15 to request cancellation of this contract after discovering at the bank that these transactions had taken place. We were met by another older employee also named Joe who introduced himself as the GM of this Diamond Bar location.. he was very aggressive, hostile and rude... he refused any kind of intervention and re-directed us to return Sunday when Joe Ruffini was in. Needless to say 12/27/15 was another day wasted. Mr.Ruffini basically stated he gave her (the student) what she wanted. He was senseless and cocky which turned instantly into an explosive verbal brawl. I am c.c. this memo to everyone to prevent another unknowing college student from being a victim.

    ReplyDelete
  56. Terrible costumer service! i joined crunch gym in Garwood, NJ and cancelled less than 8 days later. When canceling my membership i was told by the MANGER, that i would NOT be charged the annual fee ($40) since i cancelled within 30 days of joining. Not only am i being charged for the following month (absolutely ridiculous) but they are still charging me for the annual fee!! The manager was rude and told me if they didn't write on my cancellation form i wouldn't be charged then there's nothing he can do. Extremely crappy place of business. take my $40, because your gym needs all the help it can get.

    ReplyDelete
    Replies
    1. I agree! They are so unprofessional at this gym and would think the managers would be more professional. The employees are more professional than the managers.

      Delete
  57. I just joined crunch in Vista, Ca. Today was my first day. They are supposed to open at 5:00am, no employees were there, it was locked up, there must have been at least 15 other people outside waiting to go in and work out. This was a very bad experience for me. I don't recommend this gym to anyone, This is no way to run a business. Very upsetting. People have schedules! they sure do take your money.

    ReplyDelete
  58. We are Upset In Massachusetts: I can't believe what I witness last night at the Crunch fitness from a non professional, a rude staff, in Roslindale MA, her name is Monique a so call coordinator. She said to more then 40 members in the lobby after a Zumba class if we not happy with the new schedule to go to another fitness club. After she changed a staff schedule for no apparent reason and we want to know why she she cancel her class. This lady is pushing everyone to the door with her attitude, even staffs are tired of her. Monique thinks she owed the place. The cooperate office needs to talk to them or let these bad apples go otherwise we are leaving. Even the manager David when we called asking for him even he is there he doesn't answer the phone. I am a member there since the open their doors; I left another fitness club to come to Crunch. If nothing done by next month regarding this issues we are leaving. They don't know how to do business, and how to treat customers. They forget if they don't have Customers/Members they will have to close their doors. I will not refer anyone to this place because of some staffs there. More complaints are coming from us expect them.

    ReplyDelete
    Replies
    1. Totally agree with the writer, something needs to be done or they will lose members

      Delete
  59. I don't get it.... I have been going to the Crunch gym in Roslindale MA since it opened. There is a Zumba instructor there that I love and her 2 classes are always filled to the max. She really makes my day and is the only class I take. The class coordinator changed the schedule to try a new zumba dance and put herself in the second day slot and now this instructor only has one day? Many have talked to the manager and the coordinator to get another day back with the other instructor. No go. I am puzzled by this. I don't know of any other place that would change their most popular instructor to one day only and not make customers happy by changing back if they are getting a lot of feedback... I am thinking about going elsewhere and am going to get trial memberships to other gyms to see if I like their zumba classes. This really rubbed me the wrong way. The customer service on this issue from the gym just wasn't handled very well.

    ReplyDelete
  60. In regards to the Roslindale MA Crunch gym zumba class issue. We have to come here to complain because we were told the manager at the gym can't do anything about changing the schedule back to the way it was or getting another day with the instructor. Odd but whatever so we are here complaining... If you are getting a couple of complaints here, believe that there are a lot of people not happy... We are just a sampling.

    ReplyDelete
  61. I’m very disappointed in the Crunch gym in Huntington Beach, California. The staff are unprofessional. They are more interested in standing behind the desk looking cool and judging customers than they are in keeping the gym clean and running smoothly. The GM leads the pack on this front with her unwelcoming, gruff personality. The machines are frequently "out of order" and the ones that are operable are filthy. In a year of membership I have only once seen a staff member wipe down a machine. I observed a used band aide lie undisturbed under my favorite elliptical machine for a full ten days before it was discovered by one of the staff. The urinals in the bathroom reek badly. Most disturbing of all, is that there were feces (dog, human? who knows?) on the floor where people lay. Having been made aware of the problem, no one on the staff did anything about it! Take some pride in your work!

    ReplyDelete
  62. Crunch Gym in Richmond Hill, NY just opened in my area and I am please to say it is quite refreshing. One personal trainer Stephanie , i did a session with is great. I went through a full one hour session with her and had fun.She talks with you and makes it feel like you are working out with a friend not a personal trainer.I haven't been in the gym in a long time and it feel good to not be judged and have someone encouraging helping you.Even though i didn't purchase personal session at that point, i have seen her at the gym several times.If she sees me struggling she offers me help or just simply says she is glad to see me at the gym working out. I will definitely be training with her very soon.

    ReplyDelete
  63. Gyms management and membership practices tends borders on the reputation of people selling used cars but this situation at the San Francisco Polk Street gym takes the cake. Apparently, someone was impersonating a former manager at that location to sign up memberships. Word to the wise, don't EVER give your credit card to anyone at a gym unless you are 100% sure you will join. If someone says, they will 'hold a rate' for you on training sessions or a promo, if you are thinking about joining, guess what, you just joined the gym.

    CRUNCH IS EVIL

    ReplyDelete
  64. The North Brunswick New Jersey Crunch Gym is also the same as the previous comments. Called them on the phone spoke with a Nicole who said she cancelled the membership after being charged for 1 extra month. No issue with paying the extra month. However, 3 months later my credit card is charged again. I went in to complain and Kevin their general manager is the most obnoxious person to deal with. He refused to assist me and sand all he can do is cancel my membership again and I have to pay 1 extra month fee. When I asked to speak with his boss he said to "get the f**k out of my club.

    ReplyDelete
  65. The Huntington Beach Crunch Gym Alert: RINGWORM OUTBREAK ALERT!!!!! THIS GYM BY FAR IS THE DIRTIEST GYM. SEVERAL CLIENTS HAVE RINGWORM BEWARE!!!!

    ReplyDelete
  66. I am...errr was... a member of the Aurora, IL Crunch fitness. I will warn you to be careful with what you are promised! When they were opening the new location, they were all sunshine and grand promises. I initially want to just sign up four family members to the standard membership. However, Don, the Asst. General Manager told me if I did one peak, the rest would also be peak but at the lower price. I also asked him if two accounts could be frozen for a couple months as those members of the family wouldn't be able to use the gym for 2-3 months. Not only did he say that would be fine, I have an email from him to corporate, which I was cc'd on, requesting the two accounts be frozen. Also, the one contract of the adult peak membership says $9.95 for the first month and then $19.95 for the additional months. I will admit that it is my fault for not reading the entire contract, but it was hectic in the office as it was the last day of the promotion to avoid the usual $40 sign up fee and I was signing four contracts. I saw the first page where it said $9.95 and thought it was good. I had no clue I was being deceived. Anyway, fast forward to the call to the British accented Regional Manager, David. My wife called to ask why the two accounts that were supposed frozen were getting billed and also ask why there were two accounts being billed at the $19.95 rate, when it was only supposed to be one. Long and short is David wouldn't let my wife get a word in edgewise and when she requested the number for corporate that's when the bomb dropped. David proceeded to tell her she ..." wouldn't ever have to call anyone at crunch again..." and that "...he was making an executive decision and cancelling all the memberships..." Anyway, she said that's not want we wanted, we wanted to continue using the gym. She was JUST asking about the inconsistency with billing. In any event, make sure you don't listen to anything they say, what's in writing is what matters. Well sometimes, apparently the proof of the frozen accounts I have in writing didn't matter. You've been warned.

    ReplyDelete
  67. CANCELLATION OF MEMBERSHIP
    April 28, 2016




    Dear John Geary,




    Just want to notify you that I went to gym on the afternoon of 4/27/16, the manager Kevin received my check in, and in front of everybody there he gave me a warning saying "next time I will cancel your membership" again very unprofessional and nasty to a lady, I return to him and said "do it now, cancel my membership" I don't want to go back to that gym as long he continues as a manager. He lacks customer service manors, and his attitude towards customersis not of a manager and for that reason I want to cancel my membership.




    Sincerely,
    Lilian Lopez
    Membership #@203524

    ReplyDelete
  68. April 28, 2016





    Dear John Geary,




    I, Lilian Lopez, Register Nurse, with membership #203524, would like to thank you for fixing one of the bathroom doors that was broken at the North Brunswick Gym, but before it was fixed, when I was using the bathroom the door hit me on my head very hard, there where no "Out of Service" signs outside, warning people not to use it. I went to tell the manager Kevin about the incident, instead of being polite he got mad and accused me of using the bathroom, with a very nasty language. On that afternoon, on my class I felt strong headache, I mentioned to Kevin the manager, he acted very unprofessional and unappropriated. Instead of saying "sorry for the inconvenience" he acted like if I had offended him.
    A manager must treat customers with respect, and polite not using a demeanor language. I bring this incident to your attention, otherwise you will loose members.




    Sincerely,
    Lilian Lopez

    ReplyDelete
  69. Hi! my name is Luis A Nino and I wrote a complaint to Crunch in Naples Florida under kate Rouseau over an employees of her his name is George Lenox. My brother Luis E Nino just came from another country to live here with his family. He asked me for a gym near by , I have heard Crunch in Naples at 6013 Pine Ridge Rd, Naples, FL 34119. I took on Friday May 24/16 and they were really nice to signed him up that day and he has membership to compliance his family as well , not inconvenience or rules. On Monday May 27/16 we went early to the gym and we tried to work out and Mr. George Lennon said that I could not go in because I did not have any ID for policy, we wanted to ask an explanation of why they did not mentioned this things ahead 9since I did not bring my ID . He kept short us our conversation saying "you need ID and you need ID" to the point that irritated my brother who had a good intention and spoke decent to explained why? his manager Mrs. Rousseau was there in front desk with the rest of the customer services but she did not able to intervene until we asked for the manager and then she apologized for the inconvenience and explained and good matter the club position, my brother wanted to cancel his membership and she said that she will be gladly to do so but she can't refund his money because it was 3 days since he join (Saturday, Sunday and Monday) which I don't think is legal he has not even use the facility once...he just signed up. I convinced my brother not to cancel his membership and I explained the manger Mrs. Rousseau that George lacks of customer services skills and he needs manners to treat costumers with a little bit of more respect or dignity. I wrote her an email about the way we felt , however nothing was done to this matter or conduct. I hope Crunch headquarters will be able to read this formal complain of this incident. My next and last step I will write a letter to Crunch Headquarters at 22W 19th, Floor 4th NY, NY 10011 Regards, Luis A Nino

    ReplyDelete
  70. The managers at Crunch have a buddy system and terminate good instructors to get their friends in. Cancelling my membership.

    ReplyDelete
  71. I understand the Crunch in Bonita Springs, FL are having issues with the manager getting rid of some of his good trainers....what's the deal with these people. If you have good people what is the problem!

    ReplyDelete
  72. Sir,


    I have tried numerous numbers and attempts. To contact Crunch Fitness HR.

    I and many others have a serious complaint about the General Manager at your Addison Tx location.

    He to me personally cancelled my membership without my permission and signed his name in the member signature box stating i was " just a negative person he did not want in the gym" then began texting me and physically threatening me and harrassing me. Also using very crude and sexual comments about my girlfriend. He has also been very confrontational with employees in the gym getting in a fight with one in front of the gym. He yells at employees during training sessions and has not been taking care of the gym at all. Machines are broken lights are out and the it is in a general bad state. He is also married to the owner Jen so thinks himself untouchable. I dont know what kind of place this is supposed to be, but im sure this is not the kind of gym you guys want it to be. His name is Jake and im sure he is NOT allowed to cancel my membership without my permission. Since on the form is directly states " only the member listed on the account can cancel of freeze the membership

    ReplyDelete
  73. I just received a horrible customer service at Crunch in San Mateo location near Whole Foods. They told me if I link into my friend's account it will be easier and cheaper, I did, and they charged my account and my friends's account every month. When confronted with them, the Manager Tamera said that it is not their problem and I should go and talk to my friend. She was absolutely rude and unprofessional. This gym is nothing but fraud.

    ReplyDelete
  74. The CRUNCH FITNESS in San Dimas CA is filthy. I have complaint numerous times to the manager Tyler regarding not having soap on the shower dispensers for over 2 weeks. I am a health care professional and I find this very unacceptable since as a customer I am entitled to have access to a clean and safe facility. Your staff's lack of concern regarding cleanliness and safety for your customers poses danger to the public. I'm sure I don't have to spell it out to CORPORATE but not providing basic safeguard such as soap can expose people to germs, bacteria, fungus and can cause people be sick. I was told that this facility has been out of soap and has been waiting for stock shipment for quite sometime - this reasoning is unacceptable since many people use your facility. Therefore, with the lack of response from this site/location, I am force to report this matter to Los Angeles Public Health authorities. I have changed CRUNCH locations three times already due to this same issues. I realize that your GYMS are entry level and not considered a high-end gym but my expectations as a consumer is the same - that I should be provided a safe and clean facility to work out and access.
    SD1308440

    ReplyDelete
  75. Eddie Lopez is the manager of bradenton fl crunch fitness and i dont know how you would allow racism and discrimination enter the walls of this dynamic upbeat entreprise by letting a corrupted manager take charge of the gym, with all the great leaders of fitness out there i would think they would stand the the right of respect and integrity to all potential customer, on their 1 year anniversary i came with my son and was treated like a street person, i have 16 years in fitness and i am a educated and cultivated human and i would have appreciate to be treated with a minimum of respect.

    ReplyDelete
  76. Eddie Lopez is the manager of bradenton fl crunch fitness and i dont know how you would allow racism and discrimination enter the walls of this dynamic upbeat entreprise by letting a corrupted manager take charge of the gym, with all the great leaders of fitness out there i would think they would stand the the right of respect and integrity to all potential customer, on their 1 year anniversary i came with my son and was treated like a street person, i have 16 years in fitness and i am a educated and cultivated human and i would have appreciate to be treated with a minimum of respect.

    ReplyDelete
  77. 11-16-2016
    Customer Complaint about Fitness Manager, Ali Crosbie.


    On Wednesday November 16, 2016 at approximately 3:00 pm in the afternoon I was in the facility using the barbell performing some deadlifts when a friend of mine walks by and makes a comment about the weight I was lifting and proceeded to smile and walk off. Apparently a personal trainer over heard the comment and decided to give me his personal opinion about how loud I was being and challenged me on my physical ability to lift the weight “ I can show you how to do it since you don’t know how to” I was extremely disrespected by his arrogance and lack of customer service and inability to communicate with Crunch members. He then proceeds to threaten me by stating that he was the Fitness Manager and that he can have me kicked out and have my membership suspended; at this point I walk up to him and tell him “are you serious, do you have a personal problem with me? Or do you have like an anger problem?” He then looks at me and asked me if I knew whom he was and proceeds to tell me to look him up. Keep in mind that this unprofessional and confrontational behavior is happening in the middle of the gym and both of us are being very vocal. I have worked in the fitness industry and I have been a certified personal trainer, I understand that there are policy’s and rules and I have no problem following these rules but to rudely confront a customer and threaten them with removal and suspension is uncalled for ethically and legally I feel as though there may have been some discrimination on the part of the personal trainer I will be consulting legal advice.

    I spoke with Ryan Kowaski the General Manager and told him how disrespectful and unprofessional the fitness manager acted when speaking to me. I explained that all he had to do was use some customer service and speak to me and all of this would have been avoided. Ryan Kowaski explained to me that he would speak with Ali Crosbie.

    Crunch Member, Ruben Maya
    rubenmmaya@gmail.com


    Crunch National City Plaza Bonita
    3060 Plaza Bonita Rd
    National City, CA 91950
    United States

    ReplyDelete
  78. Don't ever do business with these people,
    Done work for them on w 19 st in NYC over 2 months ago,still haven't got paid.
    Can't get receptionist on phone or accounts receivable.
    Trump is right,nothing gets done anymore

    ReplyDelete

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