Crunch Gym Corporate Office Headquarters

57 comments
Crunch Gym Corporate Office Headquarters
AGT Crunch Acquisition LLC
22 W. 19th St., Fl. 4
New York, NY 10011 USA

Corporate Phone Number: 1-212-993-0300
Cancellations: 1-866-428-9664
Billing: 1-800-547-1743
Fax Number: 1-212-367-0960
Customer Service Number: 1-888-227-8624


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57 comments:

  1. i been going to crunch in miami beach florida i had no problem till now i am trying to cancel my menbership they wanna charge me one months in advance and 25 dollars i try explain to then but u guys are fucking ignorant stupid not profesional dont dont how to comunicate or treat costumer rigth i am taking future action with this THE WORST GYM IM MIAMI IS CRUNCH ON WASHINGTON ST 13 TH RUDE PEOPLE

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    1. I'm having the same prob with this gym. just had a ridiculously rude conversation with some completely unprofessional person named "Justin". I am looking to cancel membership now. Everything in this 2013 post is what I am experiencing now. terrible gym.

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    2. lol i totally agree Justin is the worst. Im about to forgo joining because of him. They have a monopoly because of location - it truly is not even worth what they charge.

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    3. All these negative comments about Crunch Gym in South Beach may be accurate but
      Crunch Gym South Beach has uber hot babes including pole dancing strippers. Get your priorities in order....idiot..

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  2. TERRIBLE customer service at this gym.

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    1. It is the same in FTL location even though the crowd is just a regular crowd. Front desk people are just THE WORST. You should just send letter to headquarters and let them deal with their image and employees IF THEY HAVE BRAIN for business.

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  3. Co-workers and friends of mine have been waiting since February for the White Plains,NY gym to open. These idiots that work in the office to recruit people are polite when you go in there, but since they have been lying since FEbruary stating they are opening each month. IT is now April 30th and these lying bastards have not opened. they keep blaming the inspectors of White Plains. BULL.. then when people are fed up and go to cancel they are so rude as if we're losing out. after seeing these reviews and knowing my experience, I hope this place gets shut down by the B.B.B. but yes, customer service seems to stink in all the states I see. I'm trying to call corporate and even that is an annoying experience.

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    1. I also visited the white plains location and they were not professional,... and we were really motivated to sign and join prior to the visit.

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    2. Same deal with the Crunch in Bushwick that said they were opening in July. We paid, etc., and now in December they are STILL not open. They sporadically send an email saying sorry and that it's the NYC inspectors holding it all up. The fact that this is happening in more than one location is super shady.

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  4. Terrible customer service at the White plains GYM. Very unprofessional. I would not say all of the employees, but some are very rude !!!
    I had some friends that wanted to actually sign up, and after this experience I don't think they will. Unless something changes. This is very unfortunate because we were really excited and looking forward to sign up and join.

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  5. This company sucks. I cancelled my membership last year in December. Now they are charging me again. The idiot manager Brian, froze my account instead of cancelling it. Now they refuse to give me my $$$ back. The customer service on the phone, in the gym everywhere sucks big time.
    This is the gym in Serramonte Center in Daly City.

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  6. Oh Crunch. Chubby/out-of-shape/hung-over personal trainers who, while training, alternate between talking about their hang-overs, looking at their cell phones, watching tv monitors, and taking up too much space and leaving a trail of equipment in their wake. When asked politely to please make room or pick up the abandoned equipment, they respond with attitude. They employ used-car-salesman tactics to make their new customers believe they're getting a great deal (friends I've referred from work have had to endure the tour/runaround/no straight answer crap). It's all such BS! I wish they'd get their act together, because the location closest to my work in SF is so close and the front desk people are pretty friendly and the cleaning staff does a great job of keeping the place spotless.

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  7. after reading these comments, I would like to offer my assistance as a secret shopper. I am free to travel the country [at your expense, of course] and evaluate your locations from an unbiased perspective. Since I am an average person, who appreciates good service, and intelligent working businesses, I could just truthfully let you know a layman's experience in your fitness centers. I am by no means, loyal to any corporate entity or pressure, so my input would be pertinent and true. Information that is exact is hard to come by, and information equals $$$$$. Call me, And give me the job, so you can work out the minor issues that are still plaguing your franchises, and costing you customers. Wes

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  8. I signed in for the Crown Heights location in Brooklyn in July 7 and they told me that will be open in the first days of August. It is August 15 and they don't even answer the calls, they moved the sales office location and they don't even know when they are going to open!!! I just cancelled my membership. This is a big disappointment.

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    1. It is now almost the end of September and still nothing. I've been trying to reach out to the number, but no one ever answers the phone. This is starting to come off as being a sham. And to add insult to injury Crunch was quick to take folks money, but they haven't had the decency and professionalism to inform about the status.

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    2. I'm a crunch member I also signed up for the crown heights location for one of my family members. No money was taken from you, the only time you will start being charged is when you actually go in person and start up the membership. The location is now open I was disappointed at how long it took too but pay for a corporal membership if you don't want the hassle with the essential ones.

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  9. Initial membership with annual membership,assured month to month payment with no problem to cancel,if had to go out of area.. to work, serve the country. All the footwork and continued to charge. What is so spectacular with gyms gathering individuals information database. Everyone knows war is not the answer.

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    1. Scandalous databases to do what? Secure borders?

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    2. Do onto others as others do to you, not slum lord gyms.

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    3. What will be next?

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    4. More rules or lawsuits?

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    5. Susan - Fair Lawn Crunch Fitness: The gym lies about no fee for cancellation. I cancelled my membership on 2 February 2014 and gave them notice until 28 February as I was relocating because of work. On 3 March, they charged my credit card and when I asked they said that I had cancelled membership on 3 March and the card automatically charged on 29 February (in 2014!!!!). The club manager says I did not give 30 days notice. This is theft!!! Just because they have my credit card details does not give them the right to charge when I have obviously cancelled the membership.

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  10. Gyms are for the public, not to gather individuals information. Boycott gyms and buy your own equipment.

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    1. Public services should be safe, not to gather individuals information.

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  11. Foul, un-hygenic there was a bandaid stuck to the floor in a tanning booth for a month and watched an employee put a member in a tanning booth after i used it without cleaning it.

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  12. FROM A MEMBER FOR OVER 10 YEARS. CANCELLATION POLICY IS A TOTAL SCAM!! BEWARE. Crunch elects to close the gym (NYC location) and then continues to bill customers for at least 30 days afterwards when there is no gym to go to!!-- citing a letter they sent out about offering an (unwanted) city-wide membership. Calls to office result in transfer after transfer after transfer to some robotic recital of corporate policy. Emails go unreturned. Flagrant rip off and avoidance of a major customer service flaw. Customers deserve better; and can do better. CRUNCH: NO JUDGEMENTS --AND NO CLUE.

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  13. Crunch sucks! They lied about their membership policy and are trying to soak me to pay for a year in advance. I quit.

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  14. Yeah I called my gym in Hemet, CA to cancel. They said "okay I have your account information in front of me....Okay, you are all set and canceled. Anything else I can help you with sir?" that was six months ago, I have been charged 30$ twice since then to cover the dues for the past six months. I call the gym again and this person says I cannot cancel by phone. That's some great service you guys have! I will never ever return to this gym and I will let all my friends know that this is NOT the place to go.

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  15. I canceled my membership before i went to college in August. Recently after coming back home from break i found out they were still charging me. When i called to ask they said they lost my papers so unless i still had my copy 6 months later i couldn't get a refund and it was MY fault since there was no "proof" i came in to cancel. I personally called once. Then i talked to an employee that i had talked to RIGHT after i cancelled my membership on my way out of Crunch. He said he remembered me coming in to cancel and tried to talk to one of the managers but he had no success. Since it was a total charge of $78 dollars and i hadn't used my membership since August 22nd we felt it was extremely unfair so my mom called in. The manager just kept repeating the same thing that it was my fault that i lost my copy even though they lost their copy as well and was quite rude to my mother. Regardless, my recent interactions with Crunch Management have been unsatisfactory and management seems to have no interest in establishing good customer relations so i will never be getting another membership with Crunch and will be telling all my friends never to get a membership there as well.

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  16. I had a pleasant experience with all the STAFF & TEACHERS I encountered at Crunch Miami Beach on Washington Avenue, but the staff at the Alton Road location was up to par with a routine colonoscopy.

    It was the gym members of Crunch Miami Beach that were the problem. This is a very general statement, but depending on the fitness class you attend, a high percentage of attendees are amateurs to fitness and/or athletic activitity.

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  17. Terrible customer service...no one who is in charge to talk with...don't want to cancel my membership unless i pay last months fee....I said I'm cancelling now...i have no paper work stating any policies....water fountain doesn't work machines always broken...they sent anonymous letters stating they were charging me more for my membership...no one to call ...no name in the letter...this is completely unprofessional and not the way you treat your long time customers nor any customer.

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  18. I was a member with crunch fitness before I severely broke my foot and could no longer do many things I was once able to do. I discontinued visiting but remained an active member thinking I would visit again when I had clearance to go back. I received a letter in the mail after about a year stating I was canceled by default due to inactivity. Shortly following, I received a letter from the Crunch Fitness collection attorney stating they have been attempting to collect my annual due of $29.00. (for whatever reason they did not remove it from my account like all of the previous billings?) I called to complain to the location I had been a member at and they would not answer any questions and said I had to physically come into the building and possibly speak with a manager to have my account handled. I quickly knew they were trying to just get more money out of me. I disregarded all communication after that. I continued to get emails from crunch stating I owed them the annual fee. I then realized they had continued to bill me for a monthly membership that they supposedly canceled due to inactivity. (Why would they not take the annual fee out of my account but continue to bill me for a membership?) As soon as I realized, I called and insisted to speak with someone. I was again told I had to physically be in the location to address my issue. At this time I had a surgery and could not drive for 8 weeks. I told them it was urgent and I demanded to speak with their manager. I was told manager (Pam) was not available but she would call me back the following business day. The following business day, I received a voicemail from the same front desk person stating "In order to be canceled, I must pay the annual fee first." I also emailed my issues to their corporate headquarters and billing@crunch.com. I gave up on trying and was on an unpaid medical leave so I no longer kept money in my account for them to try to collect for the said "membership fee". Several more months go by and once I finally made it back to work, my first check was direct deposited and low and behold, the $29.00 annual fee was deducted from my account! I was upset it has taken this long but thrilled it was over! Almost 3 months out, I check my account details only to realize THEY ARE STILL CHARGING ME THE MONTHLY MEMBERSHIP FEE! I emailed them a copy of my bank statement showing I paid their "annual fee"! I called my bank, blocked them from billing me any more, disputed the last months membership fee and got a refund through my bank for that. Today, I receive an email from crunch stating I now owe them $48.95! I am over their attempted communications! It is now becoming menacing and is badgering at this point. They refuse to communicate with me yet they continue to email me about my "oops" billing. I am also going to be filing a complaint with the New York Attorney General. I don't even care that they have scammed me out of several hundreds of dollars at this point. I DO NOT wish to receive ANY communications from them!

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  19. What is wrong with this company.. I cancelled my account and they just began charging me again?? Apparently one of their employees "froze" my account for 6 months instead of cancelling it. When I called them, the manager was very condescending telling me the "rules" of business and how I should have had my gym cancellation in writing. Are they serious?? I seriously have no idea how this company hasn't run into legal trouble yet. How are they still up and running when they've scammed this many people??

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  20. Just signed up a few days ago in LaVerne Ca. The guy who showed me around first was so pushing personal training.when I told him I really just needed to get in first he immediately handed me of to someone else. My info was put on someone else's profile. When I asked what all my membership included he said he was going to email me everything. I asked how if I hadn't given my email. So I give him all my info and it still ended up being sent to a random stranger. My bank info all but 1 number. I had to get my checking account changed. I am so pissed. Very unprofessional workers.

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  21. the helmet crunch sucks in California they misled me any pull money out of my bank without letting me know and then when I ask them why they did that they said that we sign the papers saying that they could but they never informed us of it and they lied and said that they can't change it

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  22. the Hemet crunch sucks the management is terrible day miss him for me they're terrible little liars they don't know how to deal with people PR skills are awful where do they find these guys they have no management skills whatsoever I really regret anything they said I was a month to month and they said I had to give him my bank account when I could have just went there a pendulum when the month was up I could have just paid them they're terrible in the liars I'm going to call corporate tomorrow and it'll settle this

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  23. Well well well.....IT'S MY TURN. C R U N C H IS NOW THE BIGGEST F'N JOKE GYM. MANAGER AT 19TH ST IN MANHATTAN NEEDS TO HAVE HIS YOU KNOW WHAT SLAMMED INTO YOU KNOW WHAT AND STAFF IN THEIR PAJAMAS AT CORPORATE OFFICE ALSO. Seriously out of shape majority in there. There is a staff member who brings her kid for trainers to babysit and they hate this. Obese kid gets in the way, I tripped over her, and she eats everything in sight. Including food brought in for trainers. Seriously T, keep your child at home. Children don't belong in the workplace. Also, your child hasn't grown. Get that checked out.....Anyway, Charlie the manager is mean as god knows what.....staff HATES HIM, HE'S A BULLY, A LIAR AND DISCRIMINATES AGAINST PEOPLE W HEALTH ISSUES. This gym made up so many rules against me in particular that it made it impossible for me to workout. On my last day I contacted police and reported manager. He came running out of gym frantic hoping he wouldn't get arrested. He should've been put in cuffs and dragged off along with Sammy the snotty front desk 'manager' as he claims to be....Pauline also you should be ashamed of yourself for cooperating with this nonsense. But you have to because you'll be fired if you don't. Karma awaits all of you pieces of ----. Also corporate never answers calls. One must go there and raise hell over the incompetence that this gym REPRESENTS. People: be aware that it is a gym AND THE BEST AND BRIGHTEST PEOPLE D O N O T WORK IN GYMS. KEEP THIS IN YOUR MIND WHEN DEALING WITH MODERATE PRICED GYMS. If you become a member, be aware problems await you. Its standard practice here.

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  24. Do the Crunch loser employees read these comments????? What's wrong with this lowlife company? Mike Neff the out of shape mess that runs main office in his grubby outfits.......understand there are 2 sides to everything you pathetic s----......

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  25. Brandon at 19th St. You are a nice person. I will miss you. Ferren, I just met you and think and hope you are nice and stay unaffected by that nightmare place. Hope to run into you guys at some point. Crunch misery unfortunately LIVES ON.........

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  26. Another member at 19th St mentioned to Charlie Ritchie, manager that it was too hot in facility......guess what bully putz tells him? Go join another gym if you don't like it. Charlie, why don't you leave or just get hit by a truck????

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  27. To all people having billing probs w Crunch shit......CANCEL CREDIT CARD. GET NEW CARD OR THEY WILL KEEP STEALING FROM BANK ACCOUNT!!!!!!!

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  28. More problems at this DUMPSTER GYM...... IN CONTRACT, THEY SNEAK EXTRAS IN TO MAKE MORE $. THE CUNT MEMBERSHIP ASSOCIATE, NAOMI HUNT ADDS EXTRAS IN ......FAT FAKE REDHEAD BITCH IS CLUELESS AND DRESSES LIKE A HOOKER WITH HER MASSIVE FAT ASS AND SHORT TREE TRUNK LEGS RUBBING AGAINST EACH OTHER. DID YOU GET IN AN ACCIDENT TO WALK LIKE THAT? THIS CHICK IS JEALOUS OF ANYBODY LEAN AND FIT BECAUSE SHE WILL NEVER BE LIKE THAT. AHAA,,,,,,,SUCH A HOOKER. YOU NEVER WANTED TO LEAVE WORK BECAUSE YOUR HOME WAS SUCH A DUMP, SO YOU HUNG OUT IN FRONT OF GYM. PATHETIC BITCH. LIKED TALKING ABOUT MEMBERS BEHIND THEIR BACKS??? I HOPE YOU'RE IN TEXAS WORKING ON THAT MASTERS BUT SERIOUSLY HOPING TRUCK SMASHES INTO YOU FAT CUNT.

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  29. dont know who to contact..but they took $700 out of account wiyout permission..now ihave no rent or gas money and my account over drawned..so mad..!!!!!!!!

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  31. read some of your comments above. you are on the crunch website. how can this help you? I have experienced similar difficulties as you have. Why not complain to the Federal Trade Commission, better business bureau, state attorney general, county consumer advocate, etc. In other words to organizations that can help you resolve your issues. It's good you complain here for the benefit of others, although it seems to be too late by the time they find their way here to have avoided the problem. Try one or another of these outside consumer agencies. you can also go to small claims court. obviously complaining on this website does nothing to resolve the problem.

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  32. I have been a member of the best gyms for well over 32 years now. I joined this gym when it opened in white plains via referral of a dear friend of mine who is a body builder and going professional, she trained in the Crunch in the City. She told me how clean it was and reasonably priced but the equipment was good equipment not cheap stuff like other budget gyms. I had some financial issues at the time, so I thought it would be a great idea. I was greeted by Steve one of the big managers and he was from Long Island signing up people for the grand opening of the White Plains Crunch. I was promised and assured that the gym would be immaculate, 4 cleaning crews in a day, great equipment and that they would be somewhat selective on members as far as avoiding low class and troublemakers. Well the promises that were made were certainly a blatent sales pitch and lie and I'm disgusted. Firstly, they let anyone in, I have been stared at, given dirty looks by wanna be punks in the gym, people that shouldn't even be there. Originally the first manager Leo was a good guy, he actually did his job, listened to complaints and/or went around checking the equipment. When Leo left to help run a new gym in Portchester he was replaced by Chris, who was good as well, but has since left. There is another manager there named TJ, he is a joke. He nods his head, seems annoyed by complaints. The gym is dirty. it should be noted as a health code violation. There are sewer flys flying around the gym showers, there is a layer of soap scum or film of dirt on the shower tiles. Hair clumps on the floor and an order. The cleaning crew they hire sucks, and they only clean the gym once at night as opposed to four cleaning crews promised. The shower bars are all rusted already, thank god due to a lot of complaints they changed the shower curtains in there which smelled like mold. You get into the gym at 5:00 am. you would think it would be clean, there are dirty half filled water bottles all over the place, equipment that should be put away and hung up on wracks are all over the floor in different places. The air condition I was told was fixed but the gym is not that cool and humid, which is dangerous to people doing cardio there with asthma and bad allergy issues, that was another thing promised well ventilated and a/c in the gym, that doesn't happen. Also broke cable machines that are taking almost 4 weeks to get fixed, it takes five minutes to fix cables in any other gym I was in, but here its 4 weeks so far. This place is turning into a joke, they are starting to loose a lot of members now. I wish I could afford to pay 150.00 a month for the real gym that opened up in white plains recently but I can' t due to bills and a mortgage...But I am disgusted here and disillusioned. Someone needs to do something about this gym and its management. Please do something, it could be a very good gym and utilized well but it is being run into the ground...

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  33. This I by far the WORST gym I have ever been to! Not only would they not accept my cancelation but they sent me collections and I just got some phone call from a legal office prick trying to collect months of payments. I cancelled this membership. It's a horrible gym and douchy employees. I will never recommend you guys to anyone! And discourage anyone who may want to join!

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  34. Please respond to attorney general Eric Schneiderman at 120 B'way NY, NY 10271 800-771-7755 HE NEEDS TO KNOW WHAT IS GOING ON. PLEASE SEND LETTERS.

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  35. CRUNCH IS TERRIBLE -- THEY ARE THE WORST AT EVERYTHING EXCEPT HOUNDING PEOPLE!. I have been trying since MARCH to get someone from crunch to acknowledge my new billing information and have gotten nowhere. Then they sick some attorney from UTAH on me who keeps calling me a liar that I have paid everything in full and cancelled my account and says 'I'll call you every day until you pay this - until this is resolved" and they do! Crunch has stated repeatedly that they have sent confirmation that this is taken care of and tell me their records reflect this, but Aldous and Associates keep calling every day. They just want more money that they are ILLEGALLY trying to extort from me. I have contacted the NY AG office since they are looking into these types of things and let them know that this is a CORPORATE-WIDE problem. Their unethical practices have FOREVER turned me off of Crunch! Everyone, CONTACT YOU STATE ATTORNEY GENERAL AND FILE COMPLAINTS AGAINST CRUNCH! THIS WILL NEVER STOP UNTIL THEY TAKE ACTION AGAINST THEM AND HIT THEM WHERE IT HURTS - IN THE WALLET!

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  36. Crunch Customer Service and Corporate Office is one of the worst I have ever experienced. It is a shame because the instructors are great at the Washington Avenue location in Miami Beach but I will never go back nor recommend this gym to anyone due to their non-existent customer service. Your company will gain more business and retain more customers by treating them right and with good care. I've been dealing with issues of continued billing after I had to freeze my account due to being in a car accident. In the process of trying to resolve this situation, customer service reps have hung up on me as well as my bank when they tried to call, they have cut me off, raised their voice, and refused to let me explain my situation leaving me in absolute shock. They refuse to accept any fault and after having to email their Member Service Manager, Jessie Harrington, she would only offer me one-month of free membership knowing that I can no longer workout due to medical reasons. This is not a resolution, it's a slap in the face.

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  37. Crunch sucks there unprofessional ! arrogant and break there writing contract promises !!!

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  38. Love the new Crunch gym in Staten Island. It is spacious and clean and the prices are reasonable. I have the best personal trainer there too.

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  39. Horrible costumer service and overpriced mediocre gym.

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