I'd like to see CC make a public statement as to what their position is on support of the Constitution of the United States of America. This is because they have aligned themselves with AARP, which is known NOT to fully support our American Constitution, but does not offer any discounts with associations like ASA which DOES fully support the Constitution. I was told by one CC Rep. that this is "political". No, it isn't. It's AMERICAN. Let's see what your stand is on the subject, please. You offer good deals on service; now let's see what you offer the American people. Thank you. Respectfully, Dee Schauer, Boyd, Texas
To: John Merrick, CEO Title: "What a difference a day makes" A week ago, plus or minus, we liked your company. Then things went south big time. The problem surfaced when we recently found out my cell phone, the one with the fuzzy camera, was covered under a one year warranty. When I called about it earlier this year, the agent said I needed to buy a replacement. So last week, a kindly supervisor, Julie, offered a slightly better model for the mere cost of $1.05, tax. Turns out the phone was covered. Then things hit Antarctica. Upon perusing our online checking account, we discovered the $1.05 was pulled on September 4th (as agreed upon) - then an additional $16.05 charge on the 5th. Say: What? Does the phrase "unauthorized withdrawal" mean anything to Consumer Cellular? Do you grasp that besides being illegal, even such small amounts can wreak havoc in one's checking account?(Ex., you've just paid rent to a strict landlord and now your rent check bounces. S/he is irate and one's bank slaps a $35.00 overdrawn fee on top of it. See how one act, intended or inadvertent, creates a train of trouble?) And there's more. On Friday, September 6th when we called Consumer Cellular to protest - climbing up the hierarchy, your three staff members, inclusing Superviser Devon (sp?) and Superviser of the Supervisers Cole were unhelpful - in fact, if you've retained the calls ("for quality control purposes"), may we suggest you use them in training seminars under "How to Make Unhappy Customers More Unhappy"? They just wanted to blame Julie! The first agent, Kerry, thought a superviser would be unnecessary and then after five minutes, connected me to one without notice. And imagine: None of your staff would return the unauthorized withdrawal saying "We're not able to do that"; instead, they said it'd been used to reduce our current bill (a whopping $43 or something). C'mon, this is shabby and cries out for redress! As a result of your staff's incompetence, we have filed a complaint with AARP who, for some reason, thinks you're the cat's meow and filed a Claim with our bank, Bank of America who, out of courtesy, automatically refunded the $16.05 and will be investigating further and contacting you to get it back. The Better Business Bureau will also get a complaint. Time for better training, huh?
i'm going through this very thing right now. do not go to the better business bureau. they won't do anything. consumer cellular has bribed the bbb for their a rating. you can't trust the bbb any more. all they are is a company that you can bribe to get a good rating.
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