Buca di Beppo Corporate Office Headquarters

39 comments
Buca di Beppo Corporate Office Headquarters
BUCA, Inc.
4700 Millenia Blvd,
Orlando, Florida 32839
Corporate Phone Number: 1-612-225-3400
Fax Number: 1-612-225-3302
Customer Service Number: 1-612-225-3400


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39 comments:

  1. Nice place. However, your staff seems to not be informed on your gluten free menu. I know you have one, and the waiter and staff could not find it or tell us anything about it. So, it makes one wonder if the kitchen staff can make anything gluten free.

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    1. Worst food experience, sent the lasagna back, after one bite and still charged for it.There was a hair in my sons baked ziti, and charged for that also. The corporate headquarters has not called, and when trying to get them on the phone...we can't get through! Large uneatable dishes.No customer service.

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    2. They tried not to honor their OWN COUPONS, because it didn't show a bar code on it!

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  2. Horrible food, what a waste of $60.00! I decided to order take out on New Years Eve should have spent my hard earned dollars elsewhere. The fettucini alfredo had no sauce, I had to scrape the bottom of the take out dish just to add some flavor to the noodles. I basically spent $23.00 for a box full of egg noodles. The marsala I ordered was another disappointment the chicken was next to null and extremely dry. I spoke to the manager the next day and I am still waiting to see reimbursement for my meal. I will never eat at Buca Di Beppo again, ever!

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    1. Yep! Their food is a total rip off for what it is -- and it's not anything to write home about. OBVIOUSLY its not made fresh.

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    2. Get over it and get a life why would you ever take the time to do this I'm here to contact corporate on a dangerous matter not piss and moan about a bad experience your pathetic kill yourself

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  3. Ladies beware...we dined at buds di bellow in mesa az. Our servers name was Donny. He sexually harrassed myself and my girlfriends. He was very obnoxious and aggressive. We complained to the manager who's name was George. He seemed to blow us off and treat us like it wasn't a big deal. We will never dine there again and I will be informing everyone of the disgusting behavior and poor management.

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    1. I was sexually harassed at the winchester va buca, and they act like its no big deal, but I'm going to show them there not getting away with this crap, the CEO was Javad, everyone needs to get together and put a end to this...I've hired a lawyer

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  4. So let me just worn everyone I use to work at bucca di beppo and they are the dirtiest restaurant I have ever work at. the silver wear is not clean at all they food is never totally off even though they get run through wash twice.the servers just scrap anything they see off. there reason for that is the dish people don't scrub everything off they just throw it in there. The staff does not polish them either.same with the plates. if they drop something they will pick it right back up and take it to your table. when your food is taken back to be packed to go there hands that were just all in dish water from putting your dirty plates away are use to flip the noodles are whatever else into the box so they can put lid on. so nasty. please if you do still want to go there. bring own silver and wipes to clean plates. I don't know, I never ate a thing from there and I worked there that should tell you something.

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    1. Lol you should go back to the dish put and try to scrub every dish and silver wear you see for $9.00 an hour trust me you wouldn't be saying anything after 3 minutes I'll be surprised of you can last the whole day on a Monday with is what a slow day for Buca since you uato work their but anyways I guess you feel so cool by saying Shit about the dish people

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  5. If your going to be a corporate listings website you should be damn good at it. An excellent value to aspire to would be being quick about updating your listings. The Buca Inc Listing is OLD.

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    1. Addresss: 4700 Millenia Boulevard, Orlando, FL 32839
      Phone Number: 1-612-225-3400
      Thank you for pointing the error out.

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  6. They hire ceos that sexually harrass there employees, they grab your body, ask u to have sex...not a place we need in winchester va.

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    1. This comment has been removed by the author.

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  7. If you guys are going to complain online, you should learn to spell. No one is going to take you seriously. Furthermore, there is a chef working for buca in whitemarsh, md. named Corey. I posted a need for a roommate and he responded with a sob story about moving to md. from georgia to save money so that he could move his family to md. It was a lie. He spent his days here living like an animal.Cheating on his wife. Eating all my food, usurping all the resources and never replacing anything. He deals drugs to his co workers at buca, and left for Georgia last week sticking me with a $1,500.00 bill. Last I heard he was being promoted to a management position in D.C. Is this the type of person you want representing the corporation? After reading some of the comments here I am beginning to see a pattern.

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    1. I know Corey, he trained at the Buca where I was employed. This is interesting to hear.

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  8. I never usually complain about a restuarant, however my experience was horrible. When we were seated we asked about a 10 coupon, I get them in the mail all the time. Our waitress had directed us to their website in which they had a 10 coupon and we gave our waitress the code and she said great and they would accept it. Well in the mean time we had to flag our waitress over several times and what we had asked for never came. Then when it was time to pay the bill the manager came over said the coupon code was expired and they could do nothing about it? Why would they have a expired coupon on their website and why would the waitress direct us to go there? I know the whole might dollar is very important but they will never earn my business again. This was the one on Milwaukee Ave and Lake Cook Rd in Wheeling Illinois. I will also send this complaint to Yelp.

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  9. I split our bill with another couple. We each paid about $50, but when I checked my credit card statement on line two days later, both $50 charges were charged to our bill. I called the restaurant and spoke to Steve, the manager who told me it was their mistake and that they would refund me for the extra $50. Apparently, Cody, the waiter, had applied both charges to my credit card, brought both receipts to the table, and the couple we shared dinner with signed the receipt from my credit card.
    Three weeks later, no refund. I called again, but Steve was not available. I left a message. No call back. I went into the restaurant and asked to see Steve. I waited 20 minutes. He came out and spoke to me saying that he had already called corporate, submitted the paperwork and left me a voice-mail. I received no voice-mail and there certainly was no refund. I left with the agreement that I would check my online account again and call him if there was still no refund. Before I could pull out of the parking lot, he ran to my car and asked if I could give him the phone number of the person who shared our meal. I told him I did not have their number. He asked me to try to get it.
    When I got home, no refund was in my account. I called again. I think Steve wanted me to get the refund from the couple who shared our meal. I told him that was unacceptable, that I needed a refund, and at this point needed to be refunded the entire $100 for my trouble. After great resistance on his part, he said that he would contact corporate and get back to me within 2 days. Its been three days and no word from Steve. I've tried several attempts, in good faith, to be refunded. I've filed a complaint with the BBB.

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    1. If you used a credit card, challenge the charge on the account, they will remove it and they will also fight your attle. I do not use debit cards so if you used a debit card, check with the bank but you may be out of luck.

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  10. Dear Casey... at SF location

    I wanted to email you and advise how the evening went.

    There were definitely issues that need addressed by your managers.

    total guest count = 26

    1. We sat down at 8pm at a table that was set with 25 place settings and 22 chairs. There was no way 25 or 26 people could have sat at the table. It was too small. 8 individuals had to be moved to another table...I requested one long table so we could all sit together.

    2. The 8 individuals at their own table sat for 40 minutes without water and bread.

    3. Drinks were ordered at 8:15 and received at 8:45. 1/3 of the ordered drinks where not delivered and had to be re-ordered. This occurred twice (2 rounds of drinks).

    4. The hot food was not delivered until 9:40 pm. One hour and 40 minutes later. Guests were not happy. Bread and water were not refreshed during this time.

    5. The ice-cream I dropped of on Friday was not put into the freezer in a timely manner...it totally melt and was re-frozen. It was then dropped off at the table in the paper bag I brought it in....all sticky and melted....it was uneatable.

    6. There was mainly one server assigned to 26 guests. This was not enough. This server was also waiting on two other large groups besides us. The serving staff and kitchen staff were UNDER-STAFFED.

    Not the best night. I spent 1118.00 for this evening. For this amount....the evening should have went a million times smoother.

    You should credit me back some of the money due to the issues noted above.



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  11. I currently work at Buca in Livonia, Mi and have been dealing with harassment and racial discrimination from a manager in training. The food is good and the staff is great.. But the managers sure as hell make life miserable.

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  12. Terrible employer and unsafe/unsanitary working conditions. Employees cut themselves on flimsy glassware....no incident reports filed...body fluids spewing from cut, employee band aids wound then continued working in area where food prepared.

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  13. I am emaling on an experience that I had at the Palo Alto, CA. location.
    I dined there last week. It was my first time. To get into the restaurant, you have to walk through the kitchen; same place you place a take out order.

    As I stood there waiting for the "chefs" to make my order, I noticed them, of course, completing orders that were ahead of mine. I noticed the "chef" sauteing RAW chicken in a skillet, which is normal. HOWEVER, I also noticed, a total of 5 TIMES, that the same tongs that were used to flip this chicken, he used the SAME tongs to turn down the heat. YES, he used the SAME tongs to turn the chicken, then turn down the heat. DISGUSTING!!!

    I called the SAME day to speak to a manager, Lysette, she informed me that she would be having a staff meeting to discuss this. OK, FAST FORWARD to today, 7/23/14, I spoke with ANOTHER manager and told her the EXACT same thing that I experienced. She says "I noticed this and thought it was normal for the "chefs" to do this." WAIT, WHAT!?! Me: "How did you notice this and not say anything?!" Her: "I was hosting at the time and didn't think to say anything." Me: "OOOH, OK. But you do know this how people get sick! Using the same tongs for RAW chicken and then using the same tongs to turn down the heat on the eye where other people use their hands to turn down as well. You know this right?" Her: Yes, but I thought this was normal." Me: If you're a manager, you would know that this is unacceptable."

    End of conversation. My review here. After seeing these reviews, I don't feel so bad with writing one here. I value great people who provide great customer service. I hope you guys over at Bucca can get it together!

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  14. The phone number above has been disconnected.

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  15. The company I work for gathered a group of employees to volunteer for the "Meals for Munchkins" program at the Ronald McDonald House in Palo Alto. Our original plan was to prepare and serve a holiday meal to the families and sick children who were staying at the house. We wanted to make this meal special and memorable so instead of making something ourselves we decided to cater the meal using Buca di Beppo in Palo Alto. The order was quite large as we were expecting to feed approximately 200 people. We were very clear the delivery needed to arrive at the Ronald McDonald House between 5:00-5:15 because dinner is served at 5:30.
    5:15-The first time we called to inquire about our order we were told it was late because the "entire Stanford team" showed up and placed a large order. We asked when our order would leave for delivery and the manager couldn't give us answer. We were willing to drive and pick it up ourselves but we couldn't get an answer as to whether or not the order had been prepared/assembled. No apologies, nothing.5:30-The second time we called to inquire about the status we were told the order "just left." 5:50-It was rainy last night but there's still no order. It's only 1.46 miles. Our volunteer committee was trying to do damage control and we felt horrible. I personally walked around to every family and apologized to them on behalf of Buca and thanked them for being patient. Keep in mind these folks are at the Ronald McDonald House because their children are sick - and not just a little sick - REALLY sick AND it's the holiday season AND they're hungry AND tired AND emotionally drained. Guess what? These folks responded with understanding and graciousness and thanked us for being there - brought tears to my eyes. After yet another phone call we were told our "order would be delivered before the other orders." Still no apologies. 6:00-Still no food. We were told the driver "was at the light by the mall". The entire volunteer committee was standing by the front door looking for the Buca van and we saw traffic pass through light after light after light and still no Buca. Hum, what light was that again? In the meantime, a second set of volunteers had shown up to play with the kids. This was supposed to be the *after* dinner event. 6:15 - Now Buca is officially 1 HOUR LATE (or 1 HOUR and 15 MINUTES LATE) and a couple of us were standing outside in the rain looking for the Buca van. Pretty sure after our next phone call to Buca the manager blamed this mess up on "corporate" for "taking too many orders." 6:20 - We finally saw the Buca van and directed it into the parking lot. The entire volunteer committee rushed out in the rain in order to help bring in the food. The van contained multiple orders and from the looks of the situation, the manager decided to hold back our order so that he/she could send everything out at once. Really?! 6:30 - Our volunteer team had set everything up and we were finally able to serve the families and their children. ONE HOUR LATE. From what I understand Buca said they wouldn't charge us the delivery fee because "corporate made too many bookings". I think they eventually said they would take 20% off the order cost.
    From my point of view, this isn't about the money. This is about accountability. Buca kept families and their sick children waiting for a warm meal because it completely mismanaged this order. It couldn't handle multiple large orders. It wasn't truthful about the status. It didn't accept responsibility and blamed another department for the mess up. At the very least Buca owes a letter of apology to those families and their children AND it should cater a meal for them as a gesture of sincerity and compassion. AS A RULE OF THUMB, YOU DON'T MESS UP AN ORDER THAT'S GOING TO A CHILDREN'S HOSPITAL - especially during the Christmas season. SHAME ON YOU Buca and oh yah, you didn't give us the rolls with our order either.

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  16. Buca in st paul, mn is hideous! The managment is very non shalant and could give two shits about their staff! I feel sorry for the ppl who choose to stay and work...when you know the customers can see and feel the disappointment in their faces! Fire the dvp and gm!

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  17. The downtown San Diego Buca di Beppo is not well run. We reserved their banquet room for 70 to 80 people and met with the managers twice to make sure they knew where our speaker could stand etc. A week before the event, Judy called us to say since we couldn't guarantee 100 people they were going to seat other parties in the room with us. We told them that wasn't the understanding we had and we needed the room to ourselves. Too bad, they wanted to cram as many people in as possible. They did not tell the other parties they would be in the room with us. When we got to the restaurant we found that they had crammed us into a little more than half the room and put several other groups with us. When our speaker attempted to address our group, the other groups continuing partying and we couldn't hear. The other parties were not pleased and complained as well to no avail. There was not enough wait staff for our group and I ended up getting forks and plates for people. Corporate needs to better train their managers because while attempting to make more money by cramming us all together, they have guaranteed none of these people will be returning. The food was less than impressive also.

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  18. I guess I shouldn't complain after reading these comments above! All I'm angry about is the fact that the Buca restaurant on Howe Ave. in Sacramento, CA owes a bill for my company's services since Aug. of 2014! Yes, people, almost a year and no payment. I would love to "picket" said restaurant but would not like the possibility of jail time. Just don't eat there! Not only for all the nasty reasons above but also, because of their terrible business values. I have filed a complaint with consumers complaint agency.

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  19. Ordered 2 dinners to go from Buca in Davie, Fl.The chicken Limone was cooked to order and was wonderful! The lasagna was overcooked and layered with what looked like cottage cheese instead of creamy ricotta cheese,a layer of hard clumpy ground beef and topped with burned mozzarella cheese.The only ingredient that was fresh was a tablespoon of tomato sauce sitting along side the lasagna in the aluminum pan.The next afternoon I returned to the restaurant with 3/4 of the lasagna and showed it to the assistant manager (M.L.). He agreed that it was over done and I suggested either a fresh lasagna or a refund. He preferred a refund saying he needed to email Corporate in Orlando to authorize a refund and would send me a copy of the email.Day #2- no email.I called M.L. and he said that he sent an email to corporate and forgot to CC a copy to me and would do it now.Well,it's day #3 and no email.I tried calling Buca customer service and all you get is a fast busy signal. Thank goodness I used my credit card and was able to get a credit for the lasagna! I'm never going back to the Davie Buca or any Buca EVER again! PS IF you do order take-out at Buca be sure to check your food BEFORE you leave the restaurant.

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  20. I recently dined at your Milwaukee location. I must say, food was fantastic. There was one issue with a dish mix up (which wasn't a huge deal, but we did comment on it) your "fella" and i use that term quite loosely, the one who clearly doesn't need a sling, as he moves his arm around all over the place, yet, has his arm in a sling, absolutely the rudest, most pious "manager" i have EVER met. All we did was ask for the dish to be fixed, I asked for no discount, no favors as i spent years working in the industry and am fully aware mistakes happen. I believe he said his name was Michael, informed us that WE must have made a mistake and literally did nothing. The server was very apologetic, fixed the problem, and seemed quite embarrassed. At no point was there a head of house manager ever to even be seen, I'm well aware that this is an expectation as well. What is going on with your front of house here? Your savings grace is how delicious your food is, your upper management needs work. I'd start with attitude and presence, both should be give ins as far as I'm concerned.

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  21. I walked into the Santa Monica restaurant and the bar was filthy. 5 people had left and the bar was not cleaned off. When I went to sit down and ready to order, the woman behind the bar was busy trying to change the channel on the TV. I was ignored, wasn't even acknowledged and finally just walked out. What a disgusting pigsty.

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  22. I am the wife of one of your Executive Chefs, I will not say where he works because I've been asked to not say anything and let this slide, however I disagree with this request and feel SOMEONE should know what's going on in your upper management whenever it's convenient.
    Yesterday I couldn't reach my spouse via his cell, we had a highly important family situation in which to deal with so I called his store (I say highly important because nobody was in the hospital but I needed to figure out this situation or I was going to lose my job). I began calling his store at 11:15 am to try reaching him, we spoke very briefly but said he'd have to call me back due to a huge event being catered and not knowing what the GM's flexibility was with start times for the following day. I never hear back. I call again when I leave work at 4 pm, he says again that he needs to call back because cooks didn't show up and basically the kitchen was melting down. Now, I'm not new, I've been with my husband for years and he's been a chef (not for your business) for 20 years of his life, clearly I need to just leave a message and he can call me back when the situation calms down, but information NEEDED to be relayed to him. I call back at 5 pm, host answers, says she'd be happy to put him on the phone, and hangs up on me. I call back at 5:15, ask to just leave a message, she says sure, allow me to grab a pen and paper, and hangs up on me again. I call back a 3rd time, a message is finally left. I call at 7, leave another message, still no call back has been received, this is completely unlike my husband. I call back at 8, host asks me who's calling for him, for the first time in my 6 previous attempts I don't say that it's his wife, followed by my name, I simply say my name, I'm placed on hold, a moment later she comes back to say, "He says he'll have to call you back". I'm thinking you can realize I'm significantly less than thrilled at this point but I keep myself calm and call back at 8:15, same girls answers, I explain that this is his wife and he NEEDS to be placed on the phone IMMEDIATELY. She apologizes and says, and this is a DIRECT QUOTE, "My GM thought you were the pantry cook who no call no showed and told me to tell you he was busy. I'll get your husband right away". Now, at 8:15, NINE HOURS after first contact I am FINALLY able to speak with my spouse. He informs me that ZERO messages were ever given to him, and that his GM told him to tell me to, again direct quote, "quit being bitchy to her hosts".

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  23. Awful experience!!! Went to the Maitland, FL location on a Monday night and sat at the kitchen table. Took forever to get our food and the service was slow. They weren't even busy in the dining rooms. Finally when we saw our food in the window the manager brings it over and I ask for some red pepper flakes...He walks off without even acknowledging and then a few minutes later he comes back through the kitchen and I asked again. He proceeds to point his finger at me and say...just wait a minute. Very rude. He should not be a manager and be fired!!!!!!

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  24. Horrible service and the food was not much better

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  25. I have been to Buca lots of times and loved the food and the service. Saturday was a different situation! First I was confused on how it was so hard for me to make my reservation for the amount of people I had, and not have to order buffet style. But the family that was in the room with us took up two full length tables and didn't have to order that way. Not only that, I was told we would have two servers for our area. Which was half way true. The server with the dark hair (not good with names) Did help us the entire night. Even though she was very confused on what was going on and what was going where. The blonde haired girl (again excuse my lack on memory with names) did not even ask us if we needed anything until she had gotten the other two tables their drinks and their food. That is after we had been sitting their for over an hour. The boys at the popes table had gotten most of their food before we even got our drinks. So by the time we received our food none of us had any drinks. Although the blonde haired waitress did get us some bread after she served the other two tables. So all in all we had a very bad experience. we didn't get seated until almost 7:30, we didn't eat until almost 9:30, we only had one waitress, and by the time the kids got their food and had already ate we were just getting ours. I had was beyond embarrassed and upset. I had people come from Murfreesboro, Springfield, and even Hendersonville. Only to leave late and not be satisfied. And also, we ordered some calamari and fried mozzarella which had been cooked in some old or burnt grease. Which when the manager got called over to the table he acted like he could have cared less. It was just so much that I don't even know how to explain how I felt as I left that day. My last comment is the icing on the cake for me. Me and my family left feeling like we were treated like that because we were black. Especially when the blonde haired waitress made sure she served the two white families before she even asked us if we needed drinks. Which we sat down before they even came to the back to be seated. I was so irritated that I forgot to even use the $20.00 coupon they sent for my son's birthday.... Needless to say me and my family will have to think long and hard before we will be back.

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  26. On Christmas day our family had a reservation for 3pm. We arrived @ 2:45 to be informed they still haven't seated the 2 pm reservations. At 4pm we were finally seated. Our drink orders were taken, bread served and our orders placed. At 5:30 our food still had not had arrived nor could we find our server. We finally tracked down a busser to find someone who could help us. The server arrived at our table with more bread in hand. The server informed us she would investigate as to why are food has not been delivered to our table 90 minutes after placing our order. The server never returned. During this time other tables who were seated and were receiving their food. We spoke with manager Miles who told us he would investigate what happened to our order. He returned about 30 minutes later to tell us the kitchen was getting busy and preparing our order. Another 45 minutes goes by and still no food. At this point our entire party was quite upset. We asked to see Miles once again, where he finally admitted our ticket was lost by the kitchen but he will make it right for us. Finally three hours after being seated and only being served bread our food arrived. To our dismay the food was over seasoned with red chili flakes which made it uneatable.
    Bottom line Buca and its staff along with its terrible food ruined my family's Christmas dinner. We would never return to Buca no matter what the location, nor would I ever recommend such a place to a friend. Our total time sitting at our table was four hours, yes this is not a typo four hours. It was a total nightmare and management and staff should be embarrassed by such a terrible performance and customer service along with the lack of quality. Total RIPPOFF.

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  27. I had a complaint about the quality of the food at the Robinson Twp, Pennsylvania store. I called the store and a manager was supposed to call back but never did I filled out a feedback form online for a call back still nothing. After reading all the negative comments I will not be returning to the buca. It seems the corporate office don't care about the customers.

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  28. Worst eating experience I have ever had, not to mention the loud noises, plus the Birthday chant that goes on. The dinnerware was dirty, and the wine glass still had lipstick showing from previous use. Even the food was not very tasty and the wait staff was not very attentive taking care of our table. Over priced menu. I will never dine at a Buca di Beppo again, even it the food is free. Tried to contact Corporate office to no avail, phone line always busy.

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  29. Went to dinner with another couple Friday, Sept 30 at 7:00pm. Parking lot very empty. We were greeted by, "Do you have reservations?" No we don't but your parking lot is almost empty. Their response was but we have several reservations. This is a busy time of night. Surprised me! Restaurant very empty. It will be an hour wait. Very rude! I cannot believe that they did not have a table for 4 without reservations. Lost a bunch of $$ from us. We walked out. They could care less.

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