Americas Best Value Inn Corporate Office Headquarters

Americas Best Value Inn Corporate Office Headquarters
Americas Best Value Inn
2393 Townsgate Road Suite 100
Westlake Village, California 91361 USA
Corporate Phone Number: 1-805-557-7300
Fax Number: 1-805-557-7303
Customer Service Number: 1-888-315-2378

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  1. To whom it may concern:

    Please find below the email below that was sent to cancel reservation which the manager, "Mac" (had a very heavy accent and spoke very fast) we spoke with on July 5 insist he did not receive, thus we were charged a NO SHOW/NO CANCELLATION FEE. Out of courtesy, and as one who was in authority, and as the manager (which he said he was the only one of authority we could speak with), he should of at least offered to look, but all he could really say is no, and would have to take care of it.

    So...we spoke with and they could not assist us as we did not originally cancel through them. On July 5th I spoke with "Shannon" and she was very gracious and did try to speak with the "manager" whom myself and my husband spoke to as well. She said that he told her he would not refund our money and said there was not one at his hotel by the name I had given. I spoke with a lady(with a Latin/Hispanic accent and thought her name started with an A. Unfortunately, I did not write her name down.) I called letting her know that I wanted to confirm that the reservation had been cancelled per my email sent June 17th. She looked and said that their was no booking of the number I gave her, nor was there a reservation in my name, my husbands name or the both of our names. Thus, no reservation.

    We question, is this because we choice to stay at another hotel? Is this a form of retaliation? The manager obviously overlooked the email and was not willing to own up to it. I question his integrity.

    -----Original Message-----
    From: teresaskipwith
    To: teresa.skipwith
    Sent: Sun, Jun 30, 2013 8:29 pm
    Subject: Fwd: Please cancel reservation - Original Confirmation Attached.

    -----Original Message-----
    From: teresaskipwith
    To: abvicolumbus
    Cc: teresaskipwith ; rskipwith
    Sent: Mon, Jun 17, 2013 2:03 am
    Subject: Please cancel reservation - Original Confirmation Attached.

    Dear America's Best Value Inn,

    Please cancel reservations made for our stay. We have attached a copy of the original confirmation sent which contains the booking number and pin.

    Should you have any questions, please feel free to contact us. Please send confirmation of the cancellation today 6/17/2013.

    We appreciate your prompt attention to our request.

    Thank you,

    Rodney and Teresa Skipwith

    (803) 324-8963

  2. We got their name from the Six Flags Great America website-looked like a preferred listing because it advertised hotel + ticket package. Advertised "newly renovated rooms." Saw online Wed price $56, Thurs $79-so went online to book, couldn't find the package price so called, $280 for Thurs/included 5 tickets then asked about adding Wed. night-lady said $79-told her the wed. online price $56, she didn't understand us & it was hard to understand her (foreign accent)she wouldn't give us that price.Called back later & booked anyway, couldn't get the other hotels that had a package deal-We checked in room 120 late-it smelled like our basement--moldy & very starving, so went to eat. came back to sleep. tried plugging in some lights-THICK dust & webs behind end table, 2 boxes of someone else's food in our fridge, air conditioner had thick crap stuck all over the vent. dumpy looking all over,wallpaper falling off, water marks on ceiling. Wanted to leave but we had our Great America tickets & it was late & hubby said, stick it out--just wanted to sleep. went to breakfast to find only Special K & something else kids didn't like-the 2 "good" cereals gone. Milk in pitcher in small bowl of ice water--later saw manager fill that same pitcher that had ¼ left with more milk—Sanitary?? Ant crawling on juice machine & stuff floating in my juice. Suppose to be leaving for Great America, but went to desk to see if there was a better room or we were leaving. She showed us room 123—fainter smelling, still smelled, but nothing like the other room..this was obviously a “newly renovated” room the web advertised—nicer looking furniture, even had a fold down chair to bed for our other child. Surprised this room was available—why would they give us the dumpy room when we were staying 2 nights & had 5 people & were paying the higher price for both days?? Showed the manager our complaints of the other room—blamed cleaning staff, offered $25 off. Tried to explain to him the Wed price online was $56, so should be $25 off of that—he said he didn’t know what the internet price was about, but the price was the price we got. After he credited our credit card the $25, we asked for a receipt of everything—he brought out a handwritten index card & explained from there. I got very worried about our credit card information, asked for a printed receipt with the hotel name, etc. on. He finally printed that out—but it didn’t have the address on it & it didn’t say we got the $25 off…he said we had the credit card credit slip with that on it. I got his card, but have misplaced it since we got home. It just all sounded very shady—VERY UNPROFESSIONAL!!!! I’ve been watching my credit card since then, making sure we don’t get our credit card number/identity stolen. They had a shuttle take us to Great America, & that we were to be by the van by 10:10pm or would have to take cab…the final night show/fireworks didn’t start until 10—kids were disappointed about that. All in all, the beds were comfortable, but that was about it—VERY UNHAPPY WITH THIS HOTEL!!! We used our computer in our room searching for other places to go..after all this I got worried about someone hacking our computer—yesterday we did get 243 “Mailer Dameon(spelling?)” in our email. Today, when I went on the corporate page to submit this complaint, my computer said this was a "Reported Attack Page--harmful software, viruses,etc." REALLY??? This was our first family vacation in 4 years. We didn’t need a fancy hotel with a pool or anything, we were going to Great America for that. Just wanted a comfortable bed & was hoping for a continental breakfast –thought that this was a preferred/reputable hotel being on the Great America website—we were shocked & VERY DISAPPOINTED!! JUST HORRIBLE!!

  3. Fred Bernquist, Chuck Andrews, Jack CouchAugust 26, 2013 at 7:01 PM

    We secured a reservation for your Motel in Seguin Texas and on Aug 22 2013 we checked into the room, Shocked does not fit the description of the condition of the room, There was some trash in the sink of the kitchen area, an open bag of half filled potato chips in the kitchen cabinet a nice roach feast for sure, no towels in the bathroom and the worst bathroom I've ever seen their in the shower on the walls and ceiling was MOLD lots of Mold. the drain didnt drain worth a hoot,there were no cups and only a quater filled roll or toilet paper in the holder. I complained to the front office the women was very nice and bought the missing items and I showed her all the trash and mold to which she said we could change rooms which I was thinking about but while in the office signing in, another customer who just checked into his room was complaining about all the roaches running around the walls and the bathroom of his room. We decided to stick it out in the room we had. The motels and hotels in the town were booked and no other places available because of a American Legion Legacy run which was happening in town at the time. I have pictures of the room if you're interested in seeing all this plus the top of the refridgerator with half inch of dirt and old magazines. Needless to say I passed by many Americas best value inns on the way back to Florid And after this $80 experience I will continue to pass Americas best value inns.
    Fred Bernquist

  4. On August 23rd, 2013 I made a reservation at Americas Best Value Inn
    610 Highway 155 S, Mcdonough, GA, 30253
    for September 6th, thru September 8th, 2013.
    I then received my confirmed Confirmation # --------- and everything seemed alright.
    We arrived at the Inn at 3:pm, and checked in. We went up to the room, and it felt like 100* degrees in there, but then so did the hallway to the rooms. 3 adults and a 1yr.old and 1 two yr. old
    What we found was broken cabinet doors, dirty sink, dirty fridge, dirty floors, and the bathroom was terribly filthy.
    I went down to ask about another room and they said they were filled up. I asked about having the room cleaned, and was told no maids. By this time, I am stuck, because we were having a wedding, and there was no motel or hotel within 50 miles with an available room.
    We left, went to the rehershal supper friday night, and took photos for the what went on friday night.
    The bride is my neice, so we were doing our family photos for her friday night and the grrom had his aunt do his family friday night also.
    Strange setup I know, but we got all family members out of the way, so on Saturday, only the Bride and Groom and wedding party would get theirs taken.
    Got back to the Inn about 10pm, and it was still hot. Went down to ask again about another room, and was told again, no maids, no other rooms available. I asked about a fan, and reluctantly, got one.
    Left Saturday morning to go to the wedding, and was 2 miles down the road when I realized my gas tank was empty. Stopped and filled back up, but had done so when I got there to the Inn friday night.
    When we got back to the Inn, it was still hot, and asked for another room , and there again was told NO ROOM.... I told his wife it was very hot in the hallway, and in the room, and she said she was in the room earlier and it was not hot, nor in the hallway. I asked why she was in the room, and she said she was checking it out being I complained so much. I told her about the gas being stolen, and she told me who would want my gas.. that I drove a old truck... you drive old truck.... go.... I also told her I had to buy new sheets and blankets because the bedding were nasty, which could be used at home.... but still why should I have to do this, I rented a room.... NO MAIDS...
    and she just said go, go... waving her hand at me...
    Anyway, we got up Sunday morning to leave, stopped to tell them again about the gas being stolen, and this lady told me to go, and do not come back....
    The cops were already there about other customers vehicles being broken into, and other complaints. They could not do nothing about my gas being I had no locked gas cap.
    When I got home, and unpacked, I realized my flip and Nikon camers were missing from the camera bag.... I called the Inn back, and the lady would not talk to me. WHY... I did not accuse her, I never even had a chance, she just said go.... and hung up....
    Now I am mad as Hel....loooooo, first for being treated so bad, and secound, I can never replace those pictures.... gone forever, but also my cameras are gone. The cameras cost me plenty, but it does not matter if they were dollar cameras. they were mine..... but the pictures.... now I have a very sad bride and groom... not to mention, 2 sick babies form the heat and a sick elderly mother.
    I want my money back on the room, and both of ... MY... cameras.... and I am praying they did not delete my pictures.....
    What they did is not cool, and just because the are not english, and pretend not to understand me is another excuse..... they know what I was saying..... bad, bad, bad....
    Please help me get my cameras back.... I need those pictures..... PLEASE....
    Debi Woods
    Please contact me at 423-762-3869

  5. I'm staying at the Americas Best Value Inn here at 4775 beckley rd in battle creek mi. there's a guy named here's the sunny he's been having an attitude with me for the past 2 months and have not done nothing to him if something gets billed on the towels he'll tell you you don't get no more towels I did lock on my door has not been fixed properly so somebody can just walk in without the key and he just been having an attitude for the past couple months and I'm just getting tired of it and something needs to be done

  6. This comment has been removed by a blog administrator.

  7. I stay at the Americas best value inn on beckley rd in battle creek mi the management likes to blame things the residence that they didn't even do this is the worst 2 month I have stayed here and still nothing is done about it what can I do

  8. Value Inn is the worst room I have stayed in ever. I would not let my dog stay there much less sleep there. Its so filthy not to mention Black Mold run away from this craphole

  9. Stayed in Somerset Ky Americas Best(Worst) Value Inn & it was FILTHY!!!! NASTY!!!!

  10. Dec 16 landed in Seattle got to hotel via shulttle old gmc van mini van, office stunk cockroaches on ground, tried to cancel reservation not happening saw room it smeeled worse than office did spent 5 mins there with daughter the carpets felt icky the ac unit was gross the bed we never even say on them this place creeped us out I smelled like somebody just cooked up some crack there, one of my jobs in the past has been doing rental unit recoverys, so went to office checked out recipt had no time out on it I asked said computer won't do that. I said I want the cc paper showing cancelled transaction. Clerk said can't do its broken, and can't rent room had others turning away at that time. The bottom line here is if this is Americans Best hotel chain were screwed, I called corp office was told to contest it on my cc he then hung up the phone. This chain should have there permits pulled to operate, as well have name pulled from airport shuttle boards.i see I'm not the only one here who's had a bad time at Americas worst hotel chain

  11. I stayed there with my daughter and 3 yr old grandson and boyfriend for 3 nights the day before check out my 3 yr old grandson was sitting in the chair in our room where he pulled out a needle with something in it and what looked to be some kinda pipe and hands it to me it did not look legal and all they did a front desk was say I am sorry and they came up moved the chair a little and lefted up corner of beds and I mean only the corner and said room was cleared. And never even put us in a new room or even called cops. Messed up cause the hole next day on my way home all my grandson did was through up and was sick.

  12. Caseyville Illinois, was the most dirtiest, filthiest, rottenest place I have ever been to in my life! I have traveled up and down the East coast and mid America and have never seen suck a disgusting place before! Me and my family went to St. Louis for a weekend trip and all was great, until we stopped at this craphole! My wife went in to get the room and once I started looking at the building I noticed more and more signs of a craphole! We walk into a broken door, smelly carpet, filthy walls and just terrible. We get to the room and the microwave was dated 1980 something, fridge had stuff growing in it! I got a refund, I was not letting my family stay in filth! I stopped a guy looking for a room before he got in there, told him itwas a trash hole. I did see some nasty little (kids) getting a room to have sex in, guess it maybe good for that kinda stuff but not for anyone that has respect for themselves! That place needs to be tore down! Other hotels in that town was nice.

  13. Im staying at the Hobbs, NM kocation and wifi hasnt worked since June 2014, that is pathetic!

  14. Guess there is just not one respectable or habitable Americas Best Value in the country. I have photographs and plan to insist there is an investigation by the health department, Holes in the wall with rat poison exposed is just too much to be over looked. Do these guys know what a broom is? they piled up the wet towels in the bathroom and left without providing an clean ones! And that was probably the nicest thing I can say besides telling everyone I know to STAY CLEAR OF THESE DUMPS.

  15. We have been staying at the hotel in South Sioux City Nebraska - Americas Best Vaue Inn. After a week of staying here and telling them at checkin we would be staying for two weeks...we are being kicked out tomorrow!!!! They booked over our room and now we have to leave!!! Tell me this is fair!!! I will never stay here again! Darlene Usry (956)867-2541

  16. I will be contacting fedaral about how the manager in jax,fl is a crackhead and racist and discrimnated to the ones that dont buy drugs for her i have witness to her racism and her crack buying and endangering the welfare of others 32256 if the staff dont get replace yall wont like discrimnation favoritism n drug n human trafficing problems. U be facing soon

  17. Checked into Americas BV Inn - Half Moon Bay, CA on Dec. 9, 2014. We were in CA (from AR) on a job of unknown duration. The facilities were clean & the front desk staff VERY courteous & helpful. Housekeeping was also great, and trustworthy. We kept the Do Not Disturb sign on our door except when we wanted clean linens & towels, and for our room to be cleaned. None of our personal items was ever tampered with or stolen. OUR ONLY COMPLAINT: After being in the same room for THIRTY FIVE DAYS, we were forced to move to a different room....something about tax laws in CA that prohibited anyone from staying in the same room for more than 30 days. (??...We had already been in the same room longer than 30 days!!) The front desk clerks could NOT tell us the particulars, but insisted we HAD to move. They graciously sd we could move in the evening after we got off work...otherwise, we would have to wait till the noon checkout time & housekeeping to clean the vacant rooms. So, biting the bullet, when we came in that evening, we were told we would not have to move seeing as how they had no vacancies. (Great!) The next night, we were told 'no move' because they had 'screwed up' & rented the room they had reserved for us to someone else. (Whew! Another bullet dodged!). The 3rd evening, we stopped in at the office after work & were told "we're just gonna let you stay where you are". (FANTASTIC!) We could finally relax again! The next evening, we got to our room & had just sat down to eat our meal when the phone rang. It was the front desk, informing us that we DID have to move, afterall. We were NOT happy about this! Any idea how 'at home' we were in our room after more than a month?? We had tons of things to move! They told us we only had to move 'right next door'....well WHOOPIE!! It's still a pain in the butt to have to MOVE at 8pm at night after working a 10 hr day!!
    Soooo...... third night in the 'new' room.....get in at 9:30pm and NO HOT WATER!!!!!!! Office is closed & no one answering the phone! I was FURIOUS! Next morning, still no hot hubby is furious! Office opened at 7am. We were told the hot water heater for our side of the hotel 'went out last night' (yeah, we know this!!) The first week we stayed here, I couldn't take a tub bath due to the ORANGE hot water! I assumed this was rust. Even had the desk clerk come to our room to see how nasty it was. We told them THEN that the hot water heater must be going south. Guess they don't fix things here until they have enough complaints.
    The front desk told us if we wanted to come by the office, they'd give us a key to use another room for showering. WHAT??! Well, just how many other people on 'our side' of the hotel are using that room, too?

    We finally completed our job here in CA and checked out of the motel on 01-21-15. Needless to say, our exit from this establishment was not nearly as pleasant as our arrival!

  18. Richmond Virginia.... Stayed at the Willis road location and the older gentleman working the front desk harassed my 9yr old daughter. Do not stay in 2126 Willis Road location!!! I reported this the the authorities!! I will call headquarters and file a formal complaint! That man is a pervert! Do not bring your children to this location!

  19. I see a lot of complaints on this site. However, I am not writing to complain. As a matter of fact; this is to let your office know how well we enjoyed our stay at Americas in Marietta Ga. We are from Fl. I booked ahead with a charming gentleman named Nick. Upon arrival the 8th. of Feb. we were greeted with a kind man named Pat. Everything was already taken care of, the room was very nice and clean and comfortable. We were there to see my brother At Kennestone Hospital with cancer, congestive heart and kidney failure. He is 80 years. The two men Pat and Nick ask every day about his condition, welcomed our litlte 12 pound Mini Dappple Doxie dog that always travels with us. We never left him in the room during our stay. My husband kept him in the car with him while I was at the hospital. There was morning coffee in the lobby every day, fresh towels and friendly house keepers. We were there for four days and would book our reservations there any time we were in Marietta. Pat and Nick answered all of our questions about Marietta, restaurants, gave us directions to the Dobbins A.F.B. where our son was and places to see while there. They made our trip far more enjoyable than we expected from hotel Management. One of the men even called our home the next day to see that we made it back O.K. We are both in our 70's. We are so glad we chose Americas Best Value Inn on Leland St. in Marietta. Ga. I cannot understand anyone complaining, we were very satisfied and have recommended Americas to all of friends and family. It was the best value, clean, friendly and accepted our little pet.

  20. We are senior citizens and needed a place to stay for 4 nights. I called Americas Best in Fort Pierce and was told they had a room with a microwave and a refrigerator $240 I asked is that was the complete amount, then I told him I had a 19 yr. old cat. He then said it would be $250. When we got there he then said it would be $330. $10 a night for the cat. Plus tax when I had just asked if the total he had given me on the phone was that of $250. When I said we would not be able to eat he then told me there was also not microwave in the room so don't worry about heating the food that I just bought. I asked for a senior discount he said they do not give one. Finally, it ended up costing me $269.17. We then got to the room and it was filthy. We had no choice, I could not get our money back. The floor had oil on it when you walked across it your feet were filthy. The room was filled with smoke, it was a smoking room but the walls were so thin that smoke from other room was coming in. We would not put our bags on the floor. We saw black mold growing up on the walls and all I could think of is that we were breathing this. I am a retired nurse and I had headaches all the time we were there and my husband was nauseas. The towels were so stiff and rough we could not use them. The maid did not come by to get the garbage my husband had to take it to the bin himself. There little babies running around upstairs hanging on the rails of the balconies with no clothes and I could not see an adult in site. This motel is at 6551 Darmet Court Fort Pierce, rm. 118. Our stay was from 2/19/2015-2/23/2015, I cannot begin to tell you how miserable this stay was, we could not even walk outside of our door. There were so many people hanging outside our door talking and yelling until 2 or 3 in the morning that we were afraid to walk out the door. This was all day and night. Someone who worked there went by us and told us to get our shit off the sidewalk when we were packing up to leave. Couldn't get out fast enough.

  21. American's Best Value In at St. Joseph, MO. was the worst place we have ever been in! We were told it was smoke free. Ha, the whole place wreaked! In fact the manager and to two others were out front smoking pot. Both rooms we were put in smelled of smoke, but one was just awful. They put us in another room, but when my husband pulled back the bed covering, he had a bedbug on his pillow. We absolutely could not stay in that place. My husband is a retired pest control technician and knew that when you saw one bedbug, you could be sure there were many more just waiting for our blood. We immediately told the man at the desk (who could hardly speak English) that we were leaving and demanded a refund, he said he couldn't do that. We called the manager who told us that she couldn't either. Our credit company did work with us and the motel and did get a partial refund. This was a DUMP. I would never consider booking with America's Best Value Inn anywhere. They seem to be dishonest in their practices.


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