AARP Corporate Office Headquarters

6 comments
AARP Corporate Office Headquarters
AARP, Inc.
601 E St. NW
Washington, DC 20049 USA
Corporate Phone Number: 1-202-434-2277
Fax Number: 1-202-434-7710
Customer Service Number: 1-888-687-2277

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6 comments:

  1. To Whom it may concern,

    I have been a member for AARP for 5 years and have paid to be a member. I live in Louisville ky and as of 4/12/13 I am thinking twice abount renew my membership. I am 72 years old and went to an AARP tax location to get my income tax filled out. But when I got to the door and young man looked no more the 45 was coming out the door and a sign was on the door, stating they was not taking any more people for the day. I do not know why paying AARP member have to get in line behind non-paying member for AARP service. I had to go to HR Block to have my taxes filled out, because this was the only time my daughter could get off work. I have to pay $279.00 for getting my taxes filled out at this place while non-member not pay AARP get their taxes filled out free. Something need to be done if you all plan to keep current members. I know I am not the only person having problems with young people using this free service to save money and old people are having to go other places and pay to have their taxes done.

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    Replies
    1. Can I tell you, I have had horrible experiences with AARP and their vendors, suppliers, etc.
      AARP has gotten too large and does not understand the definition of customer service. I have had issues with the representatives for the Delta Dental program when I asked questions they were annoyed and could not provide the answers so I had to insist that a manager call me back with the information. That took over 2 days as she called i missed the call and the extension number she left was busy for over a day and one half. I am still waiting for a call back.
      Then I have subscribed to Allstate Roadside Assistance and when I called for assistance they informed me that I had utilized all of my towing service calls and I would have to pay for the one I presently requesting. When I asked them to provide dates they first informed me the towing allotment is only four per subscription year and I used all three. When I asked them to review dates towing was utilized they provided gave me one date in 2013 which was four months prior to my new yearly subscription (start December 13, 2013 and one two weeks after my new membership start date. One the day before the call I was that day requesting. I corrected them and asked why would they include a call prior to my present subscription by four months. They then agreed I was correct but said my second call was tallied as three because the towing company reported that they tried to start my car, and they tried to charge my battery (which they did neither). They came to the location with a flatbed and towed my car home so I could call the next day and determine where the car should be towed for repair. I knew exactly what was wrong with the car, however it was in the early evening and I could not give them the location of a repair shop. So either the towing company lied or Allstate Roadside Assistance was trying to rip me off. It then took over two hours on the telephone to straighten out the lies and the incorrect notations on my membership record. I thought it was all in place and today, more than a week later I receive a letter from Allstate Roadside Assistance (without a phone number, or address on the letterhead, or a contact name telling me that my allotment of towing calls has been exceeded. AARP does not obviously monitor their selection of vendors, or providers and the situation is deplorable.

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  2. Have been a member since 1985;;however am having second thoughts about AARP. Rec'd renewal card expiring 2015 showing 1-866-686-1112 , a different contact nbr shown on card that exp.2014. When I called the new number ending in 1112, a Spanish speaking rep. answered phone. And this is the reason for my disappointment with AARP! Since I have a Hispanic last name, AARP assumes that ALL Hispanics speak no English ,They only speak
    Spanish.. It's not the first time this has happened. Other publications from AARP
    have been the same: Spanish Only! Give us a choice: If I want Spanish info only, list that number ; The same if a member wants English only.. Again, not all Hispanics speak or read just one language :Spanish . I am fortunate that I
    can speak two languages .. English first/ Spanish second. !

    Shame on AARP. Stella

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  3. June 3, 2014
    I am moving out of state and in need of new health insurance to supplement medicare. My current plan was not available at my new location so I decided to contact AARP to learn more about the United Plans. That in itself opened a can of worms. Unfortunately, I had to listen to a rep (who spoke too quickly and was difficult to understand ) rattle off a thesis of information before I could discuss the available insurance plans. I finally got to choose the plan that worked best for me and then had to speak with an agent to complete an application.
    This took least 3 tires since each agent had problems with the program or there was a computer glitch. This episode used up at least 2+ hours of my precious time. I chose to try again a few days later and after at least 1 1/2+ hours, thought I had completed a phone application with an agent and an electronic signature was to be entered. More problems ahead. Not hearing anything after several days I contacted an agent to get an update and was told the app was pending and no further info was given.. However, after another few days (aprox. 6 business days ) I once again tried to learn the status of my app. This took 4 tires with 4 different agents and was still unable to get a complete answer . It was the 5th agent that proceeded to inform me of the fact that my electronic signature had not been processed correctly and my app could not be processed. I had never received a telephone call or notice about this error. Now I was told that my telephone app could not be reprocessed and would have to wait 40 days to resubmit a telephone app. Next choice was to do an app online or thru the mail. I didn't want to take any chances so I contacted 3 agents (some who were short and snippy and totally not helpful) without success and the 4th agent tried to assist me with an online app. The first app would not let me submit so we tried again. Again the system stopped me from completing the final step and submitting the app. The agent had a system problem as well. This took up another 2 hours of my time and it was suggested that I contact a supervisor the next day.

    I called and was unable to get thru to a supervisor w/o providing all of my info. I insisted and was quit annoyed until I finally got to speak with what is termed a "member laision" fancy for supervisor . The "member laision" listened to my story (this was a Friday) and promised that I would have a faxed copy of my original telephone app in hand for my signature on Monday. I was told only a "member laision" could do this task. Yup , Monday came and went and no fax. I did call the "member laision" ...left message and no return call. Same scenario occurred on Tuesday. Got a new "member laision" and again waiting for the faxed copy of my telephone app.

    It is appalling to be treated so poorly by reps and agents that are handling matters for senior citizens. They show no regard for any follow up or contact with the AARP member. The behavior of these agents is unprofessional and irresponsible. They are being paid to do very little or nothing at all. I'm not getting paid for my time. My time is a valuable commodity and should not be wasted with so much incompetency.

    It's time this organization was more efficient and worked with more alacrity.

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  4. AARP is not this protector of the elderly in at least one area. You go to AARP travel and are transfered by their site to AARP Expedia travel. The prices on Expedia's regular site is 10-15% cheaper then their AARP site. Were does this extra money charged AARP travel members go and this is a clear misrepresentation. If you lose trust in the people you serve you risk losing the trust of its members and your very existence. I hope this has not become another big business making money at the elderlys expense. Please cease your practice of saying you save on the AARP travel site when the opposite is true.

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  5. I have had issues with AARP Rex plan and am now going to the States Attorney's Office They have harassed my mom for almost a year regarding a Dec 2013 payment, in which they received and airs and cashed the check. I have mailed them proof twice and once again in the mail is a statement saying it was not paid. Could you image if they did this to your elderly parents and no one was handling there affairs and they rush out to pay this bill again. Our parents are reliable people and would not let an unpaid bill happen. Think about it, if AARP does this to many elderly, look at the illegal funds they would be getting. December is almost here and that will be the last AARP REX payments they are going to get from my mom.

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