Radisson Corporate Office Headquarters

30 comments
Radisson Corporate Office Headquarters
Radisson Hotels & Resorts
11340 Blondo St.
Omaha, Nebraska 68164 USA
Corporate Phone Number: 1-402-445-0809
Customer Service Number: 1-800-615-7253
Reservations: 1-800-967-9033


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30 comments:

  1. Poor customer service. No one answers the phone and they do not return calls.I will find another place for our nameless. Some place who values customers.

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  2. I have recently stayed at the Radisson Hotel and Celebration Resort in Orlando, Florida. The hotel is newly renovated and is quickly falling apart. Housekeeping is not doing a good job at all. Floors are filthy, rooms are not properly cleaned, rooms are left without towels, soap etc. The majority of the staff is rude and simply seem annoyed to be there!! Disgusted with the experience and will never stay there or any other Radisson again!!!

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    1. samething happen to us same hotel December 20,21 22 and on top of that my card was charged twice fitting with them and wait for corp. to get back to me

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    2. THE RADISSON RESORT ORLANDO- CELEBRATION
      all the staff or RUDE and don't try talking with MANGMENT that WORSE

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  3. I recently stayed at the Radisson in Charleston, SC. I was there during Christmas week. They day after Christmas my family and I spent the day out around town. The next day when getting ready to head out site seeing I notice my one bottle of perfume was missing. I know where I put it plus I had used it the two days before. I was put back in my toiletry bag. When I notified the hotel about my item they waited until my check out to tell me they spoke with the housekeeper and she didnt know anything about a perfume bottle. The their way of compensating me was a $25 gift card to use at any Radisson. REALLY! If I wanted to use that, they gave it to me at check out. I may never stay at a Radisson again. Then my perfume cost more then $25. What I want is my item back or give me what would cover to replece my item. I cant believe they just think a guilty person would admit to taking something. I've traveled alot and stayed at different hotels and the Radisson is the 1st and only hotel to have stolen something from me.

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    1. How strange that I would have the same thing happen to me. I stayed at the Charleston airport Radisson from Nov.1st to Nov.3rd, 2014. Upon preparing to check out, I found that two bottles of Gray Goose Vodka, which I had purchased duty free on the ship. I reported and assumed that the general manager would handle it as he promised. When I called the first he said he had not been able to find out who had cleaned the room. Every call I have made after that has not been answered and the mailbox is full and cannot take messages. That is my last time staying at a Radisson Hotel.

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  4. Dear Radisson Representative,

    I am pleased to not be anonymous and have you know my name. It is Dr. James Souers and my email is: jimsouers@hotmail.com.

    On January 27, 2014, I sent an email to James Scott, CEO of the Radisson in Belize City, Belize asking for his help. Although I was not staying at the Radisson, I had purchased a shirt in his hotel gift shop, foolishly did not try it on in the store and when I returned to my room found it was much too big. I immediately returned to the gift shop within 10 minutes of purchase and since they did not have my size to exchange for, asked for my money back. The sales lady refused to return my money stating that since I bought with cash she could only give me a credit for something else in the store. If it had been my credit card they would have credited it, but since I paid with cash they were keeping it no matter what.

    I wanted nothing else in the store.The next day I tried to talk to the owner Kathleen Hohenkirk to ask for my money back. She was only available by phone and although I was standing in her store while she talked to her sales lady, she refused to talk to me, reiterating that no cash refunds was her policy.

    Moving up the chain of command, I asked for Mr. Scott's help. He too was not on the premises, but I sent him a descriptive email. I requested that he intercede with Miss Hohenkirk since it was his hotel and I surmised he would like to keep dissatisfied customers from writing corporate like I am doing. Mr Scott both through an underling and by email, refused to intercede stating he only rented Radisson space to Miss Hohenkirk and he had no power and it was not his problem.

    Miss Hohenkirk must be a very important lady. I am amazed that a hotel CEO would be afraid to confront a gift shop owner that he rents to, and would prefer to have a customer (I have stayed in many a Radisson through the years) so upset.
    If you choose to answer this, I have copies of all emails. I would still like my money (US$65.00) back. If you do not answer me, I will try someone else at Radisson Corporate. I know. I know. I know. I am letting $65.00 and some hotel gift shop owner ruin my vacation and my opinion of Belize. It seems crazy, but this is so blatantly wrong that I have to try to right the wrong.

    Thank you.

    Dr. James L. Souers


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  5. I too had a bad experience at the hotel Raddison in Davenport Iowa.I checked into the room on a Sat.night and was shown to the room by one of the employees. I Stated the the room smelled like cigarette smoke to the employee and was told that was all that was available so We took it.The next day We left and I checked My bank account when I came home, There was an extra charge for $250.00 for smoking in the room.It was not Me and was told too bad.

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  6. My first time at Radisson in Nw Indiana. I had bad experience with the people over charges on my card they never gave me my money back of 60.00 dollars plus the 20.00 on phone calls. The company kept keep taking my money out instead deposit back in my accounts. I never will go back again.

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  7. Until the Adrian Peterson issue is resolved I will pause my money. It was a poor decision to sign a symbol of aggression to represent a service business.

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  8. I really enjoyed my visit at the Radisson hotel in Aruba. I leave Aruba with fond memories, except for one, the birds in the cages along the garden walkways on the hotel grounds. Whenever I think of these birds I feel sad. Other guests told me they felt the same and that it made them sad to walk by the cages. Hotel policy allows the parrots out of their cages for one hour each day while their cages are being cleaned. On behalf of the Aruba Radisson guests and myself we are asking if the birds might be let out more often and more frequently. Also, there is one bird in particular (with a very long beak and not a parrot) that is never allowed out, he makes a lot of noise and doesn't sound very happy. When I went to stand by his cage, he kept biting on the metal chain and pad lock showing me that he wanted out. I felt sad and helpless. One of the hotel employees told me that the birds actually feel safer in their cages. I too feel save in my room and in my bed, but that doesn't mean that I want to spend my entire life there. Would you please consider letting the birds out for longer periods of time and not replacing the birds when they get old and die? It would be nice to see a cage free environment altogether. Would you also allow that one bird with the long beak to spend some time outside? Even if his wings are still working he will not fly very far because he knows where his home and his food are.

    A lot of guests are not amused when they see these birds, rather they feel sorry for them, not to mention that parrots make a lot of noise--not a very conducive environment for guests that are looking for peace and quiet, and relaxation.

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  9. Well the Radisson at charleston airport was a bad 25th anniversary decision. We chose this motel because of our 1st anniversary, and wanted to walk down memory lane. The building upon arrival looked ok to the front desk and that was it. We chose to take our kids to give them a brake also from the cold. The indoor activity looked great. The hallway to the restaurant had a section missing with a plywood board over it with orange cones. The hungover bar tender did not care about no one but explaining how he is human and can get mad also to the help.the activity area was awful, block tape around hot tub. The pool was nasty with no filtration on, and not heated. Nobody in the building would dare it. The room was ok after bed repairs. The staff was ok but the delusional manager. Upon our complaint to her about the mess and the pool she replied, that the pool has nothing wrong with it and people were enjoying it, this was sooo incorrect! One elevator was out so this was fun. The tile floor had no shine and the carpet was unbelievable, so nasty, I'll leave it at that. In conclusion. This hotel presentation is one of financial ruin. I took pictures to send to home office but after reading the prior posts I'll just redo this 25th for my wife. She said I don't have to but I want to, she is amazing! Hope this company will look into the management of this Hotel. Thanks

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  10. I am very disappointed about Northridge Radisson hotel and Radisson reservation hot line. The hot line sold me one room and the Hotel dose not care to honer it. They hotel told me that i should call the hot line back for there mistake and I was sold the second time the second room with wrong description of what the room should have been and no one has done anything to accommodate me for all the hours i have spent dealing with these incompetent people. To late for me to change hotel but I never again will stay with Radisson hotel any were. I don't recommend any one should either. You most likely to get better customer care at motel 6 then at Radisson. At least when they sale you a room, you know what your are getting for sure.
    Some one should look in to there customer care or lack thereof.

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  11. Stayed at Radisson, Somerset NJ, USA & felt unwelcomed. Additionally the check in person substantially overcharged several people in our wedding party.

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    1. For my son's wedding, (he had a "honeymoon suite") the rooms were not ready upon arrival, the restroom in the room we were given had body hair all over floor, urine around toilet, the jacuzzi was FULL OF SOAP SCUM...and hair, the bed linens were full of body hair...seriously, carpets were crunchy... And to top it off, my son n new daughter in laws room was NOT EVEN ready at midnite, after the reception, and they were given a seriously sub standard dump of a room. Bride n Groom left at 3a.m. to go home....this was in Eastlake, ohio. NEVER AGAIN WOULD I EVEN CONSIDER A RADISSON, I WOULD SLEEP IN AN ALLEY

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    2. For my son's wedding, (he had a "honeymoon suite") the rooms were not ready upon arrival, the restroom in the room we were given had body hair all over floor, urine around toilet, the jacuzzi was FULL OF SOAP SCUM...and hair, the bed linens were full of body hair...seriously, carpets were crunchy... And to top it off, my son n new daughter in laws room was NOT EVEN ready at midnite, after the reception, and they were given a seriously sub standard dump of a room. Bride n Groom left at 3a.m. to go home....this was in Eastlake, ohio. NEVER AGAIN WOULD I EVEN CONSIDER A RADISSON, I WOULD SLEEP IN AN ALLEY

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  12. I booked a room for my husband and I and two children 11&13 for the weekend. My husband noticed the desk had forgot to give us two more tickets for our children to eat breakfast. The receptionist had me get them out of the pool to show her the children before giving me two more passes. When I wrote a complaint about the terrible room service and the incident. The manager informed me I should have been charged extra for our two boys breakfast. We travel a lot. At least 6 times per year with our boys. WE HAVE NEVER BEEN CHARGED EXTRA BY A HOTEL THAT SERVES COMPLIMENTARY BREAKFAST. We had to purchase a pack of wash clothes bc they basically ignored our request for two extra. A NIGHTMARE!!!

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  13. My Name is G. Weidner. I booked prepaid rooms thru the Radisson website for San Juan for Jul 2015. I was informed in April that the hotel is closing due to franchise dispute. Then I make multiple calls to Radisson corporate care and I am being told that I will not get my money back. It is between me & the Hotel on the dispute even though I booked thru Radisson website. They direct me to my credit card company for the dispute and the credit card company wants proof that Radisson will not pay. So far nothing in writing from Radisson...shocker

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  14. My husband and I stayed at Radisson in Jacksonville, FL. My husband's sleep number bed had deflated during the night and he awoke to a coffin...completely sunken in. Our coffee mug had been used and the bathroom door wouldn't shut. We complained and we're given a corporate room. It seemed clean. We had trouble adjusting the sleep number beds. We called maintenance, the guy told my husband to man up on the remote. In the morning I went to take a shower and there was no hot water! Who would think a 3 star hotel wouldn't have a proper bed to sleep in or hot water to shower with? I ended up taking a cold shower

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  15. I would like to know why Club Carlson points cannot be used to book premium suites at your properties. I realize there would be a premium paid in points to do so. Please email me at steve.uelner@countrytraveldiscoveries.com Thank you.

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  16. Staying at the Radisson El Paso Airport. There was NO parking available last night because the hotel was booked full and they were running several events What a pain when all you want to do is get to your room and sleep. The Asst. Mgr at the desk responded with "I can't help you". Also, they ran out of eggs for breakfast yesterday. How do you run out of food that you have to have to make meals out of?

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  17. I recently stayed at the Radisson hotel Riverfront Northern, Ky. I checked in on November 27th Friday, with a plan to stay there two days to check out on Sunday.
    I have had the worst experience. I was so compelled to write you that I looked for some way to communicate my experience to someone who might be able to help me.

    I checked in on Friday and went to my room, upon entering the room I went to the restroom and flushed toilet only to noticed that it was slow flushing, so I called to the front desk to get help and the maintence person never came to room. The next morning I went to restroom at 7:30am and flushed the toilet and it overflowed all over the bathroom floor. Mind you it happen after defacing. The next thing I did was called back to front desk and asked for maintence again he took about 10 minutes, came to door with a plunger, unfortunately I was not dressed and needed to shower only to do that and the shower stall was backing up as well. I then got dressed and went down to front desk to get moved or something. I ask for the Manager and a Man named Lamont was called so I asked to speak to him in private because I was so embarrassed to have this happen. He told me that all he could do was give me 50.00 dollars off the room rate or move me to another room. I felt just on principle for this to be 8:30am in the morning, He could have given me the room for the night as a complimentary, knowing that I needed to stay until Sunday he would have paid full rate the next night. Instead, he felt that he did me a favor by taking $50.00 off the room. So, I politely said, I will pay you for Friday but you can just check me out, I am leaving. Now, it gets worse. I needed to return to the room and get packed. I had several bags and was traveling by myself, so I asked for additional time to move out of room since I am now leaving the hotel. Lamont told the front desk clerk to give me time to get my things out. I came to this Hotel for a Convention that was for two days , I travelled by car from Indianapolis, Indiana so really felt put out by all of this inconvenience. What I decided was to check out paid for room on a checking card from US bank. My room reservation was place on a Credit One Bank Visa. I paid$ 54.24 and ask for a receipt and specifically told the front desk clerk to delete my credit card because I am checking out and paying with a different card. She replied that she released that card. I then went an got my things and left.

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  18. continued from above;
    Monday November 30th while at work I just so happened to look at my Credit one bank card Visa online and they had ran my card for 110.19 without my permission. I called immediately to find out what was going on, only to be told by some front desk clerk that I stayed in the hotel and was not getting my credit card refunded and that the Manager was not there it was his off day. Then my nightmare began!! I demanded to speak to someone of Authority and John Murphy answered I started with the whole story of what occurred and he tells me that I have to speak to Lamont to verify what you are saying is what happen before I can refund you anything. Now, I had to argue my rightness but also wait for him to call me back. He called later to now tell me that Lamont did not answer so he will talk to the other staff that worked that day and call me back again. I am now getting furious. I asked for Lamont’s phone number since I know he was there the whole time when all this happened. They gave me a number that rings at the hotel so of course he does not answer. I am getting even my frustrated. I called back to front desk and they transfer me to John who now says you are going to be billed for Saturday and puts in additional bill on my credit card. I am screaming now and know that none of this is correct but I’m in Indianapolis and can’t walk in to prove to them that they have made a big mistake. This goes on and on… I called customer service line for your hotel Chain and submitted a ticket but no one seems to be helping me get this situation under control. Later I called again to John Murphy and he says I am just going to give you back a refund and sent me a copy of the receipt to my email that he put it back on to my card.
    Later the next day I call my credit card company to report this and they tell me that the pending transaction is not a credit for 110.19 but a charge for 220.10 and nothing came through as a credit. So of course I am more furious that these incompetent people have created a additional mess on my credit card. I then called back to the hotel and spoke with John Murphy to explain what occurred. Only to have John react defensively and unprofessionally while not accepting ownership of the mistakes he made. As both a Guest and customer service professional I have never seen anything so inappropriate. So, the next day Lamont contacts me to say that he spoke to John and he told him that he refunded back my card and that if it does not go through to let him know. I told Lamont about all that I have been through with this and demanded all of my monies to be returned to me ASAP! I want my$ 54.24 put back on my bank debit card for all of the headaches and mistreatment that I have been put through. He said Miss we have returned all of your money back. Today is Thursday and I am still dealing with this matter. I asked for the Manager above Lamont and the customer service person online gave me the Name of Art Santomo the General Manager at the location. He answers and I told him my name and asked If he had any knowledge of what I have been through with his hotel. His reply was yes and that he was told that my card was refunded. I politely said to him this has been a nightmare for me and that I have spent three days on the phone to get was is rightfully mine and I have been treated in the most unprofessional way and I demand to have all of my money returned to me ASAP!
    His response is why I am contacting someone. He told me that he spent 120 man hours dealing with this and He is not giving back my 54.24 for Friday and proceed to act as if I was at fault for something. I have never experienced anything as awful as an General Manger talking or handling a guest is this manner in my life. I expect to be refunded for this whole event it has taken up my life and I have never felt more disrespected by a Company and it representative in my 50 years.

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  19. One of the worst experience which i have ever had.Being a regular customer of raddison blu dwarka me and my husband joined the gym,and made the full payment of 59 thousand for 3 months.For first 2 days the gym nd spa facilities were good but from 3rd day we started facing problems.After second day we never saw towels,water bottles nd moreover on this i hardly got a chance to use steam and sauna in the ladies section because most of the time (95%) it was not working.I tolerated for a week,after then i spoke to one of the duty manager(sikh guy),he told me to sort it out but the problem was never resolved.Then again i spoke to duty manager(nisha sharma,neha sharma&mr.dhruv)regarding the same but they all disappointed me badly.Due to which i had to demand for the refund.i requested on 5th feb 2016 and now its 20th feb 2016,the amount has not refunded into my account.everyday the staff is testing our patience and crossed their limits.I dont know who gave this hotel a 5 star rating! I wil not even call this 1 star.5star hotels are meant to have good customer service but they have worst customer service skills.All the staff needs to be trained again.none if them is doing there job correctly.people are fed up of this hotel in our area.i want you to refund my money back or soon i'll have to take some legal action.

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  20. Radisson Chelmsford, MA
    Extremely disappointed!!! Service was absolutely awful they had one person on night shift and a friend of mines daughter cut her foot in the pool. No one came to see what she needed or how it happened. How it happened (not the first reported incident) was the ladder has sharp metal ends without rubber caps to protect this from happening again and again. Next day pools reopened not one person concerned them selves to ask if the girl was ok. If that wasn't a smack in the face. Our group rented 6 rooms, the night was ruined and even the upper management was unsympathetic on the girls unfortunate event. I hope my friend takes legal action. Its absolutely poorly managed and maintained. Such a shame because my kids and I use to enjoy going there before New management. They should of kept Billy!!!

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  21. Radisson Chelmsford, MA
    Extremely disappointed!!! Service was absolutely awful they had one person on night shift and a friend of mines daughter cut her foot in the pool. No one came to see what she needed or how it happened. How it happened (not the first reported incident) was the ladder has sharp metal ends without rubber caps to protect this from happening again and again. Next day pools reopened not one person concerned them selves to ask if the girl was ok. If that wasn't a smack in the face. Our group rented 6 rooms, the night was ruined and even the upper management was unsympathetic on the girls unfortunate event. I hope my friend takes legal action. Its absolutely poorly managed and maintained. Such a shame because my kids and I use to enjoy going there before New management. They should of kept Billy!!!

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  22. I was called for a interview for 4/11/2016, I sat waiting for almost 30 min for someone to come out an say I'm sorry I can't speak with you today,that was a waste of my time an I honestly believe he was racist. His name was Justin he was suppose to call back to reschedule an never did. Location was east main street in Rochester NY. I will be going further with the situation.

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  23. Hello, my name is Mark Taylor. Today I experienced a bad customer experience purchasing food from your hotel bar/ restaurant ( Jimmy’s Island Grill” . This was my first time patronizing this establishment. Once I arrived, I waited at the door for over 5 mins. No one was there to greet me. I grabbed one of your menus and waited patiently. I looked over to the bar area, and the bartender ( Nick) observed me standing there and never notion me to come to the bar. I finally decided to walk over to the bar and order my food to go. Nick approached me and asked “what you want “ as if I was bugging him. I expressed to nick that this was my first time ordering here. I then asked what was today’s food specials. He did go over some food specials. I ordered my food items. Nick walked off and continued with his paperwork. Nick never asked if I wanted anything to drink while I waited. Nick finally came back to the area in which I was sitting. Just to strike some conversation, I asked nick how long he bartend. He looked at me with a cold face and said, “ I don’t know” and walked off. For better sake of words, nick came across as a “ A Hole”. Nick went over to the other customers and asked if they needed anything. Nick also prepared a drink for another customer and struck conversation with them. My food order came up, nick threw my food down on the bar and walked off. This experience made me feel as low as ever. It was extremely hard for me not respond in a negative way. I don’t want to think that it was a “ race thing” but ……. I hope this young man’s actions doesn’t represent your fine establishment!

    I can be reached by email or by phone if you need more details!!

    mdtsr4@gmail.com
    414-499-3871

    Thank you in advance!

    ReplyDelete
  24. Hello, my name is Mark Taylor. Today I experienced a bad customer experience purchasing food from your hotel bar/ restaurant ( Jimmy’s Island Grill” . This was my first time patronizing this establishment. Once I arrived, I waited at the door for over 5 mins. No one was there to greet me. I grabbed one of your menus and waited patiently. I looked over to the bar area, and the bartender ( Nick) observed me standing there and never notion me to come to the bar. I finally decided to walk over to the bar and order my food to go. Nick approached me and asked “what you want “ as if I was bugging him. I expressed to nick that this was my first time ordering here. I then asked what was today’s food specials. He did go over some food specials. I ordered my food items. Nick walked off and continued with his paperwork. Nick never asked if I wanted anything to drink while I waited. Nick finally came back to the area in which I was sitting. Just to strike some conversation, I asked nick how long he bartend. He looked at me with a cold face and said, “ I don’t know” and walked off. For better sake of words, nick came across as a “ A Hole”. Nick went over to the other customers and asked if they needed anything. Nick also prepared a drink for another customer and struck conversation with them. My food order came up, nick threw my food down on the bar and walked off. This experience made me feel as low as ever. It was extremely hard for me not respond in a negative way. I don’t want to think that it was a “ race thing” but ……. I hope this young man’s actions doesn’t represent your fine establishment!

    I can be reached by email or by phone if you need more details!!

    mdtsr4@gmail.com
    414-499-3871

    Thank you in advance!

    ReplyDelete

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