Party City Corporate Office Headquarters

30 comments
Party City Corporate Office Headquarters
25 Green Pond Road
#1
Rockaway, NJ  07866
Corporate Phone Number: 1-973-453-8600
Customer Service Number: 1-800-727-8924


SHARE:
Next PostNewer Post Previous PostOlder Post Home

30 comments:

  1. Really bad customer service in Beavercreek, OH store. I purchased a large balloon for my daughter's birthday. I discovered in my car that the balloon had a leak, I could hear the hissing. I then returned to the store, and this is when the sales person got mean and snappy, she tried to tell me that it was my fault because I took the balloon outside. When I insisted that there was something wrong with the balloon, she copped and attitude and made me wait in front of other customers, she felt the need to call a manager. The manager then asked if he could put a piece of tape over the hole? Why would I want a defective product, this should have not been EVEN suggested!! I finally got a new balloon, but with too much trouble and a bad experience in front of other customers, I will not go back EVER!.. Your workers need to understand that the customer is important and not to treat them like a red headed step child.

    ReplyDelete
  2. Without question, THE WORST customer service I have ever experienced both in-store and on the phone. Absolutely aweful.

    ReplyDelete
  3. Grabbed balloons for my daughter's bday. On the way home one popped and once I got home they all stayed to the ground. Took them back for a replacement right before the party. Approached the balloon counter where a young lady was working. She asked could she help me and I told her I wasn't happy and explained my situation (clam tone with a smile). The employee ABBY looked at me and yelled " TAKE THEM OUT THE BAG AND MET ME SEE" I explained again and she repeated herself with the same tone. I then came from behind the counter and asked who she was taking too. She gave me a sleek, rolled her eyes and said GIRRRL. I said did you just call me a GIRL (as if were frriends). I asked for someone else to assist me an to speak to a manager. ABBY says "I am the manager" WOW really a manager who speaks to customers this way.. The manager DAN who asked why he was needed before coming was not helpful at all comes and could only say "I am sorry and I will talk to her abt this" -old halls ferry rd, st. Louis THE WORST EVER

    ReplyDelete
  4. got ribbion made for my daughter baby shower ordered it on may 20th paid $4.99 for express shipping for 3-7 days didn;t get it till june 4th it is awefull it wasn;t the color we picked and it cost over $30 which is awefull as well I'm gonna call there headquarters about this I could buy nicer ribbion in the dollar store then what they gave my kid shower is this sat now what do I do thanks to PARTY CITY

    ReplyDelete
  5. There is no customer relations or service at this business. It is awful. Does anyone even read these comments! I hope you guys go out of business.

    ReplyDelete
  6. I wanted to express how horrible the customer service was in the Harrisburg PA location. Yesterday I was online and seen an 18 pack of rubber ducks for 9.99 thought great since I have been searching for floating ducks for a few days so I called my local store to see if they carried them in the store since the shipping was gonna take longer then I have time need for this weekend. I called a lady named Deb answered and I started to ask my question but as soon as I said online she cut me off and said NO ! but go on I was like ok so I ask and she said no the only ducks we have are at the registers and they are keychain ones I asked not even down the baby shower isles she said no and hung up... I was already not happy with the customer service with that but I needed to place my large balloon order and get a few other items so I was looking around and I came across the ducks I was looking for the night before when I called and was happy but when I got to the register the lady checking me out was the lady I spoke to on the phone and I told her I called last night and was looking for these ducks she was like well I was busy I had a line what did u want me to do, I said you could have placed me on hold or asked me to call back if you couldn't help that would have been proper customer service not just saying NO, she laughs and said something under her breath I told her there is no need for the attitude you are giving me now or yesterday and that all you needed to do is apologize she then called for help she told who ever she asked that I was yelling I was in no way yelling I was simply stating that she had be rude and very unhelpful so then when the so called manager came up she just tells the lady Deb to go in the back and starts checking me out again and said I will handle it... I asked what are you going to handle you were not there and didn't ask me what happen nor did u apologize for her behavior she refused to ring me out because I told her she was rude.... as I sat there about to spend 60 dollars on party supplies and 50 on balloons I was like no I will take my business else where!!! I believe this issue needs addressed and based off the other reviews I have read about this company customer service is not one of your strong point... very upsetting and uncalled for I am a mother of 4 and a PTA mom I spend hundreds of dollars a year in this store ...but if your customer service doesn't improve I will find some place else to shop ...

    ReplyDelete
  7. I also experience horrible customer service at the party city in Exton, Pennsylvania. I purchased a halloween outfit for my daughter and when we got inside the car I actually pulled the custome out of the packaging and noticed it was too small. I returned to the store and exchanged that custome for a larger one and purchased a few extra items which at this point took my total to $68 and I had a coupon that would take $10 off if you spent $65. The manager would not let me use my coupon because she said I would have to return all my items and re-purchase them and there were no returns on halloween items (even thought it hadn't been 5 mintues between the original purchase??) When I called the store back wanting to speak with the manager again about the transaction a rude sales person named Keisha (something) answered. She would not let me speak with the manager and eventually just hung the phone up. I will never shop in this store again and after reading the other comments its clear that this chain hires rude people.

    ReplyDelete
  8. I was discriminated at the party city in frederick md.

    ReplyDelete
  9. We have 1 party city in the fredericksburg area and a friend and I went to look at graduation supplies and noticed the store only has 3 out of the 5 high schools represented. We asked why because my alum school was one not being represented and the man said it was a corporate decision. How unfair is it to the students who attend the other schools to not be represented like the other schools. All of these schools should be represented equally. It is NOT fair to the students and graduates. This needs to be fixed corporate, you are losing business.

    ReplyDelete
  10. I work at party city and you guys need to change the computers to allow you to print a balloon order even if they didnt pay for it yet, because otherwise the order will print at the top of the next customers receipt.
    Also add 70th, 80th, and 90th items in the store. people always want it

    ReplyDelete
  11. They have terrible customer service in the Concord, NC office. Assistant Manager Candice is a bitter woman with a terrible attitude. The company has been unresponsive to my concerns regarding her rude behavior. I am not happy with the corporate office.

    ReplyDelete
  12. Party City has terrible customer service issues and something needs to be done about it! I went to their store in Gulfport, ms looking for some items that my daughter needed for spirit week at her school. She stood in line to try on one of the items and was told by Trevor(in a very rude tone) that it wasn't a costume and she couldn't try it on. When my daughter came to tell me what had happened, I told her that she will try it on before i buy it and Trevor proceeds to get an attitude with me and tell me she couldn't try it on. I proceeded up to the front counter and spoke with the Assistant Manager, Robert, who apologized and said that he would speak to him about it. As far as i'm concerned, I will NEVER do business with this store again!! Since it seems like this is a problem at alot of Party City stores, it's obvious that this is tolerated from your employees and I will not tolerate it!! Get your act together!!

    ReplyDelete
  13. Anonymous my manager is as rude as it gets. I was only hired for seasonal. I officially hate Halloween. I was treated like crap. The main manager needs to either change his attitude or be let go. The other managers do more work then he does and are far nicer.

    ReplyDelete
    Replies
    1. I really wonder if you worked in the same store as I do. I honestly work with some of the most ignorant and rudest people I have ever met. Really keeps you motivated to finish school and get out asap!

      Delete
    2. I too worked for Party City-- I work there several years.Yes I have witnessed some GM's that get frustrated and rude, they have a lot of stress. Some are just lazy but others that are hard workers. Corporate brings a lot of the stress on to the managers and team leads. They take away man power / employees then change up plan a grams daily; then you change with every season or holiday. And put a time frame on it with not a lot of employees to do this and take care of the customers and store. So it is a dominos down to the customers. The stress and having to place new or lazy employees without work ethics up front at the register. Or, someone who gets upset because they have to run register instead of doing their job. Just saying.........

      Delete
  14. I had a horrible customer service experience with Party City (Jacksonville FL. Atlantic) 334. I called to get information on balloon prices and was put on hold 3 different times. The third time I was placed on hold I was hung up on. I placed another call and was transferred to the balloon department and was asked what I needed. I explain what I needed and was placed on hold again. Someone else picked up and asked me how they could help me. I than asked for a supervisor. Mr. Noelia answered and I explained my frustration. Mr. Noelia went right into defending the reasons why I was placed on hold. This supervisor didn’t show any sympathy or empathy. When I pointed out to Mr. Noelia that he showed no sympathy or empathy, he got frustrated and said he was sorry and asked if I wanted to order the balloons are not. I’m not sure what type of customer services training Party City provides there employees are supervisor, but I would say that it needs to be revamped or this store needs to be retrained. Very unhappy customer.
    Dana Wilkerson

    ReplyDelete
  15. I am so completely dissatisfied with them right now!!! I went in with my son to buy a Halloween mask but did not buy a complete costume because we thought that he would be able to use part of an old costume from last year so at check out which was on 10/23 I asked "can this be returned" and I was told that it could be return with the receipt up to 10/31. After we got home and found out that we were in dead going to need the whole costume I put the mask in my car and took it back to the store a few days later. I waiting in the long line and was told that I had to have returned the mask by 10/23, I explained what I was told and the girl said that was there policy and did not care what else I had to say. Meanwhile the day before I made the return my wife went there and spent $49.99 on the costume. I WILL NEVER SHOP HERE AGAIN!!

    ReplyDelete
  16. This company totally sucks. Do no buy anything with them. They are a bunch of incompetent morons. But your stuff on Amazon - you will actually get it & they have a customer service department that actually works and cares about its customers. Somehow some idiot between their warehouse - UPS - and USPO changed my address. I hope the bitch on the customer service line at Party Shitty's mother-in-law moves in with her and she has an extreme case of bitchiness!!! Fuck you for ruining my Halloween.

    ReplyDelete
  17. we were at Party City here in Colonial Hights Va. we were waiting in line to place our costume order, the way it was set up was you picked your costume order # and waited in line and when it was you turn you told the lady which # you wanted and she would get it for you, so after waiting about an hour it was our turn so we told the young black lady who was working the 12:00 to 1:00 or maybe longer, we told her our # and she said abruptly she did not have so we gave her our second choice and she said she did not have it and then we were going to give her our third choice and she told us to go to the back of the line at that time I said no we have been waiting a long time she then snapped her figures in my face and said a few choice words and she said oh hell no at that time, I told her that that was not necessary to speak like that I just wanted some costumes, she then followed me snapping her figure and saying something about you white self that was to me I was to frustrated to pay full attention, I told her I was going to the manager and she snapped her fingers again and said she did not give a shit, go ahead she is right up there and pointed to the front , I have never been treated so..... I have no words but I assure you that I am now in the process of reporting this to our Fort Lee Commander in hopes that he will suspend all military solider from shopping at party city in Colonial Heights I strongly feel that this was a races and hostile act buy your employee. the manager ,we did speak to the manager who was a lady and clearly stated she knew the sales associate, so who was ever on duty today at 12:00, it was really ashamed because we were having a Military Halloween party and had a over flowed cart that we just walked out on your store lost a big sale

    ReplyDelete
  18. Dishonest service at Brodie in Austin. Was charged on different occassions for items not purchased. Employees roll their eyes at customers and talk
    Badly about them right in front of them and other customers. Mgr "Andreo" will not honor a refund/exchange with original receipt even though the receipt clearly states they will refund/exchange. Do not shop here if you can avoid it. If you do, check your receipts for items that you did not purchase. :-(

    ReplyDelete
  19. I recently went into party city in Flower Mound, Texas. WORST SERVICE EVER. I bought a milar balloon for $9.99 when I left the store it flew off the string. I went back in and politely asked if I could have another one and Emily refused to blow one up and said I could buy another one. I told her I just spent $9.99 on a balloon for my sons birthday and I was in a hurry to get to his party. She called Christina the manager up because she had "an annoying customer at the front" Christina said the best she could do was give me a 20% discount on this one but she couldn't replace the one I bought. Because it wasn't their fault for not tying the string tight enough. I recommend never going to Party City in Flower Mound because the workers are rude and the managers aren't helpful. I will no longer be going to Party City as long as Christina and Emily work there.

    ReplyDelete
  20. Party in durham nc is bye far the worst. The managers are ruled . I would never shop there again as long as the managers are still there they treat there employees bad. Witness the store talking bad to and associate and it was not necessary. I ask the girl if she was okay . The employee was in tears. I can never shop there again. I pray that the young lady is okay . Maybe she will find another to where she doesn't have to be mistreated.

    ReplyDelete
  21. I am really Unsatisfied . I truly feel bad for the employees working at the party city in durham nc . What Manger in there right mind talks to an employee the way she did. The store manager was wrong I enjoy shopping there but I will not be returning due to bad management

    ReplyDelete
  22. I like how you call corporate and the receptionist is a recording..... is there a number where you actually speak with a person. Very unprofessional!

    ReplyDelete
  23. Hi, my name is Bennie Fields and I visited this horrible store on 3/28/2015. My experience at this store was less than favorable and myself nor any of my family in Mobile will ever visit this store again. On 3/28/15 I was throwing my mom a surprise 70`s disco party and had my baby brother to go by that morning and place and pay for the order of balloons that was to be picked up at 5 pm that day. I went to party city online and got the SKU numbers for all the balloons that I needed and texted it to my little brother to show to the associate when he got there. He showed the associate the text and she picked out the balloons and he paid for them. I also had detailed instructions on how the balloons were to be bundled. The associate who rung up the order rung up everything correctly and the instructions was on the receipt as well. Needless to say when I arrived not only was my balloon order completely wrong but I was confronted with a very nasty attitude from Penny and the store manager Randy. When I requested a refund I was told that they would not give me a refund at first, that was until I became a little belligerent. Store manager Randy eventually gave me my refund but the the ticket was for $37.27 and he only gave me $25.50. After I called him on this he then, with an attitude, gave me back my correct refund. My family and myself have been doing a lot of business with party city for years and after this experience we wil resort to other means. I DO NOT SUGGEST THIS PLACE OF BUSINESS TO ANYONE. If I could give less than 0 stars I would. I`ve contacted corporate and I`m awaiting a response. This store`s location is in Mobile, AL at 300 E Azalea Rd. 36609 store #173

    ReplyDelete
  24. Hi, my name is Bennie Fields and I visited this horrible store on 3/28/2015. My experience at this store was less than favorable and myself nor any of my family in Mobile will ever visit this store again. On 3/28/15 I was throwing my mom a surprise 70`s disco party and had my baby brother to go by that morning and place and pay for the order of balloons that was to be picked up at 5 pm that day. I went to party city online and got the SKU numbers for all the balloons that I needed and texted it to my little brother to show to the associate when he got there. He showed the associate the text and she picked out the balloons and he paid for them. I also had detailed instructions on how the balloons were to be bundled. The associate who rung up the order rung up everything correctly and the instructions was on the receipt as well. Needless to say when I arrived not only was my balloon order completely wrong but I was confronted with a very nasty attitude from Penny and the store manager Randy. When I requested a refund I was told that they would not give me a refund at first, that was until I became a little belligerent. Store manager Randy eventually gave me my refund but the the ticket was for $37.27 and he only gave me $25.50. After I called him on this he then, with an attitude, gave me back my correct refund. My family and myself have been doing a lot of business with party city for years and after this experience we wil resort to other means. I DO NOT SUGGEST THIS PLACE OF BUSINESS TO ANYONE. If I could give less than 0 stars I would. I`ve contacted corporate and I`m awaiting a response. This store`s location is in Mobile, AL at 300 E Azalea Rd. 36609 store #173

    ReplyDelete
  25. I really don't like calling people dumb, but in this case it's appropriate. I brought 25 dollars worth of balloons to get blown up just for them to deflated two hours before my sons 2nd birthday party. I called them stating I will be returning them tomorrow,but only to get there and have a problem. I had a receipt which the manager Renee asked for it clearly reads that two payments were made . One was credit and the other for cash.. Renee pu t the entire refund o the credit card which is not mine. She tired to ring it up again and return but the card declined OK, that was a mistake but I walk out of there like the money was on the card.. so as she stated.. I went to get my funds off the card at a retailer and the card declined.. I am really tick office at the stupidity.. why ask me for a receipt when u r going to return my funds back in which suits u....we all make mistakes but I had to buy others things with my cash.. so now I am inconvience .. waiting to Monday and contacting the person who card I had for my money is down right ridiculous. Thank u party city

    ReplyDelete
  26. I own a party store and have heard the same things from the stores that are located within 50 miles of me, we try to accommodate all our customers and try to make it a pleasant experience. I have to say that 99% of people that come to party store are in a great mood and ours we want to leave and have the same mood after all is said and done. I am in a small town so customer service is a must, but it also is an expectation every customer should be entitled to. Oh I have made mistakes but I try to remedy them as best as can, sometimes customers do take advantage of small businesses but that is rarely the case. I am not sure how many Party City Stores are still franchised(some are I think), but the ones I have visited in metro areas have not impressed me. What hurts is the consumer then goes online and orders and hurts the small independent companies, we don't have the monetary resources as these large stores do, so yes sometimes we don't have all the latest and greatest, but as a consumer try to shop your local small businesses first. Compromise and keep your tax dollars at home. I had zero retail experience but after a few years(my own store) the 50% off msrp is a joke! You should see the msrp values that most of the suppliers have, buyer beware is still a key in retail. I do admit I didn't open a store to loose money but I struggle every day to keep inventory, employees, pay rent and utilities. To their credit Party City must be doing something right or they would not be now on the NYSE and still in business. Maybe management does read these messages and they make changes to their hiring and corporate philosophy. As a stock company now they have to answer to lots more individuals.

    ReplyDelete
  27. The party city of Woodbridge is by far the worst store! i went in there to buy balloons for my son and waited 30 mins to get helped there were a group of girls standing around talking about sex, drugs, and other inappropriate things while one of them were on the phone talking to someone about bringing drugs into that store and my son was there hearing all of it!! they didn't once asked me for help till i asked one of the girls there are you guys too busy that you can't help me and the girl looked at me rolled her eyes and with an attitude asked what i wanted. I saw her wearing a name tag and her name was Sandy, at that moment i didn't want her helping me so i told her that i wanted someone else to assist me and asked to speak to the manager and with an attitude she yelled I AM THE MANAGER and i looked at her and asked for someone who was higher then her and she said i don't have time for this and walked away! Her and her little group left and i was left at the counter alone! this nice young lady came up to me and asked me nicely if i needed help i told her yes and i asked her who was her manager and she said Janette and i asked her what was the rude lady and she said she was only a key holder not a manager i told the young lady i wanted to talk to Janette and she was page to the front. Her and this other young lady named Estelita came to me at first Janette and Estelita were nice but when i told them that their employee was being rude and nasty with me they got rude with me and i got frustrated and told them that i was going to tell corporate that those groups of girls were talking to a person on the phone about bringing and selling drugs in that store. The both snatched at me and called me a liar and kicked me out of the store, i honestly didn't do NOTHING or didn't EVEN get the balloons for my son!!!! i don't remember the other girls name but i know how they look like, the girl sandy was there,this big black girl, this spanish girl with glasses and short hair, another girl with glasses and curly hair. I don't know what corporate is gonna do about this but i won't EVER shop at this party city EVER again. I don't tolerate the rudeness of those young girls and the so call supervisors. AND if they are going to be talking about sex, drugs, and other nasty stuff to do it on their free time not in front of customers and kids!!!!!! Just the young spanish girl with braces was really nice to me but everybody else were really rude!!

    ReplyDelete
    Replies
    1. I've had the same problem at store as well that young girl sandy is a rude employee and has an attitude problem. Like if shes bi-polar or something cause she is mean and nasty with you but when another manager comes around she gets all sweet and acts like the victim but i didn't know how she treated me and i told her manager that she was acting two- face this store is so horrible.
















      Delete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig