You need to look at #009 station. Saturday they sure srewed me around. They said they could do the work. Then and when I returned after 4 hours the work still wasnt completed. Wasted day......
Mesa, AZ - Ellsworth store - BEWARE!!! They tell you you need all these expensive parts. When you refuse and take your car to dealer .... you don't need those parts. You just need better quality brake pads. Just brakes has the reputation of using the CHEAPEST brake pads in the industry. I was told this by 4 different companies. BEWARE!!! Now, I'm paying for a new brake job again somewhere else!!
I had my brakes changed at the Palm Harbor, Florida store. I explained to them not to find anything else wrong because I only have a certain amount of money and all I want is the brakes replaced along with turning the rotars and drums for there special. I know the car and know exactly what it needed. I used to be a mgr in a tire lube store and couldn't believe how much business they loose out on because of mis-management. One person should be working on one car until it is completed and out the door. Instead They get behind and techs are jumping from car to car. I had all the techs(3)worked on my car. That is a perfect way to not know what the other guy has done. Now the Mgr. He should be jumping in working on these vehicles instead of walking in and out, sitting at his desk looking on the computer or texting. Changing my brakes because of the managment system took them 3.5 hours. People constanly were coming in the door complaining about the time it was taking to do the work. Not good customer service. I hope that you read this and make some changes. I don't think any of the people I saw will be repeat customers. The manager could have even been cleaning the waiting room and restroom. Both were dirty and the waiting room had very little air-conditioning.
I use to work their and this the reason I left and went to a different company
I am entirely disgusted with the service at Just Brakes store on Louetta in Spring, Texas. They are slow, sloppy and have absolutely no professionalism... Don't just lie to my face. I will NEVER come back, nor will I ever recommend this below average service provider. I am in a service industry... So I know the standards of good service... This place is NOT it. Absolutely awful...
I got work done at this same store 8/30/2013 and I totally agree they were suppose to do a cooling system flush charged me but didn't do the job. I am very upset. Yes they are very slow.
The service at Just Brakes store #115 Louetta - - Spring, Texas is well below average. They lie. They are terribly inefficient. They do not consider a customer's time. Professionalism is entirely lacking. Inflated prices!!! I will never recommend this place, nor will I ever come back. It's terrible that in today's economy, standards of service are so poor!!!!! Awful experience!!!! They suck... From the store manager on down the chain of command.
Just Brakes in Houston on 290 is a joke. Manager lied on several occasions and the car came out making a horrible noise it never made before. The manager would not work with us to fix the problem. I WOULD NOT RECOMMEND THERE SERVICE TO ANYONE!
I am dissatisfied with the work done on my vehicle in Henderson, NV. They were supposed to adjust the parking brake. After looking it over, they conned me into getting new shocks at high-dollar and claimed to have adjusted the brakes. It took much too long, cost much too much and the parking brake still doesn't work. But the thing that makes me especially angry is they asked for a contact phone number. I gave them my cell number and they started texting ads to me. Within a few hours other companies started texting ads, costing me money for the texts. AVOID JUST FOR BRAKES.
Lubbock tx,store lie to i when they say they fixed the problem ive taken my car back in 3 more times for brake noise they sounded like tje brakes were grinding they told my wife it was her suspension needed to be fixed before thry the brakes again because thzts what was affecting the brake system lol!!!! So i told my wife to take it for a second opinion they not only said my breaks needed to be replaced but did my rotors for free to get my business because not only did they find a major problem with my car that had been going on for yrs that just brakes never told me about but just wanted to fix what didnt need to be fixed so when i went back to just brakes to confront the store manager not only did i get excuse this but shit on and lied to by him but then had the assistant manager step iand started treating me the same way i always thought when ur talking to uper management that others should stay out for the reason of thats why u went over their head cuz the job was not done right but he didn't see it that way his name was Johnathon and with disrespect and tone that just make anyone feel like not only they didnt care but u were noy even a customer ley me see i paid for a service paid for stuff i never needed the real yhing i needed nevet was brought up and when my brakes never got fixed but "i will say MIDAS SURE DID Better than just brakes
Took my car here for a brake inspection and was given bad information. Took my car here cause my brakes were squeaking so i wanted to get my pads changed the guy who inspected my car says that the brakes were fine and that i did not need new brakes and that all he seen was wrong was i needed new air shocks.so i continue driving the car thinking nothing was wrong but the problem keep going. so i take it in to get it looked at somewhere else and they say my brakes are no good and they were metal to metal now instead of a 79 dollar brake job i have a 600 dollar job all because i respected a business recommendation.
this is in castle rock coloradeo
alcohol and drug use going on employee w/o drivers licence driving customers cars.
Two years ago I went into Just Brakes to get a wheel alignment and was told that my car needed $1200.00 worth of work/parts to be able to have my wheels aligned. As that price was impossible I paid them for the price of a wheel alignment only which they did not do. Location: Las Vegas on Charleston off of Decatur. Last week I went to a reputable business which alignment my wheels without all the parts that your location advised. Because of your company I wasted approximately $200.00 on tires in the last 2 years. People distrust mechanics because of business like yours that tries to screw people like me. Guess they thought I was just a stupid woman. Wish I would have went somewhere else earlier and I would not have wasted my money on tires and what your company charged me for nothing. I will tell EVERYONE I KNOW about your company!
I think someone should know that my husband took our Chrysler 300 to a Just Brakes here in Las Vegas because a friend of mine referred us, said she had a great experience and being a woman she is always afraid she will be take advantage of. She was pleasantly surprised when all four brake pads were done at a very reasonable price. I wasn't too concerned as my husband was taking the car and he is a car guy so I figured he would be ok. Well, after going there and telling Just Brakes we wanted to have the brakes looked at and there might be some wear on the back, not so much the front, we were stunned when the service man gave my husband a quote of 1800.00...My husband told him to put it back together and he left....A few days later he took it to another business and didn't say anything about the quote which he had in his pocket, the brakes were looked at, he was told he still had 60% of the pads on the front, and he may want to do the back, as there was only 30%. My husband then told them what Just Brakes quoted him and they looked at the quote, they checked what Just Brakes said needed to be done and they just shook their head.....We didn't even spend 200 for the work we had done and we will never recommend Just Brakes to anyone....Shame on them.....in this economy the last thing you need is to be ripped off....Unfortunately I am not stopping here at this blog....I'm going to our local news channel who shares these kinds of things with our community so other people will know this particular Just Brakes bad business practices.
Store #77 in Chandler AZ.They are the best! They are honest and do their best with the parade of anal customers. I do not know about the other locations, but if you can, go to #77. It's never fun to have auto repairs done. Just drop your car/truck off and let them do what's needed.
On the 6th of July I took my car to the Just Brakes location on 1620 South Stemmons Frwy in Lewisville, TX. My air conditioner wasn’t working, I explained to Miguel the problem and he stated his men would take a look at it. I was told my blower motor went out. I agreed for the replacement of it. I picked my car up ten minutes before closing (6:50pm) I noticed immediately the air still wasn’t blowing as cool as before blower went out. I went back and told Miguel and said that I will wait to see if the air is the same in the morning. If it is I will be bring car back. Next day (7th of July) took car back to Miguel, he stated I had an electrical problem that wouldn’t allow my vents to open fully and his men couldn’t repair that. He referred me to someone he knows in Denton. I took my car to Goodyear close to my job on the 8th of July. After an hour and half of having my car, Marcus from Goodyear told me the blower had been hooked up incorrectly. He said the wires in the back were in the wrong places and the blower itself was installed backwards. This cost me $98.09 to get corrected. I went back to Miguel that evening for him to see the write up that Goodyear did. I requested a full refund for the inferior quality of work his men did. Miguel said he could only refund me for the labor, if the part had been put in incorrectly. I stated that the labor costs don’t even cover half of the cost of what I paid! I stated if I can’t get a full refund, then at least cover the amount I had to pay for the faulty work from your men covered along with labor ( $145.59) Once again Miguel stated he could only refund labor, that is all he is responsible for. He stated he has to submit to corporate the request and it would take 10-14 business days to be reviewed. I asked for him to go ahead and submit for the refund and asked for copies of what he submits. The copies that Miguel gave me had nothing stating he is requesting a refund. I asked why this, Miguel is stated documents are faxed in, then he is called asking why/ what are the documents for, then he lets them know why. I asked “so the refund is requested verbally?” Miguel stated yes. This was not acceptable to me so I asked for a written document stating Miguel is requesting a refund. Miguel typed up what I asked for, I asked for him to sign and date the letter, Miguel stated “this is bullshit, my name is on here” I asked again for him to sign and date the letter. He begrudgingly signed the letter. I am greatly disappointed in the inferior quality of that was done by the mechanics at this location and digested at the piss poor customer service I received from Miguel. I was a faithful customer to Just Brakes because your name represented quality to me. Because of this incident I will no longer get any services done from this company and I will let all of my friends, family, anyone I come into contact with, I will let them know how your managers treat customers. They lie to them, try to send them on a wild goose chase for repairs, cuss them out, and are flat out rude to customers when they are called on their mistakes. I am also contacting the Better Business Bureau about this and I will post on all social media outlets about my experience with your company.
The corporate office in Dallas,TX of Just Brakes is full of SHIT!!! The Sara that answers the phone is useless and Sue Dilt in accounting is worse. I have called this office for a month regrading a refund, and not once has Sue Dilt called me or emailed me for any kind of follow-up. I was told I would be receiving a refund for the faulty work that was done on my air blower ( the part was put in backwards and cords connected incorrectly) but no one from this company has given me my refund amount. nor called me to discuss it. The manager Elvis Edwards begrudgingly emailed me so that I would have some type of documentation in writing stating I would receive a refund. I hate this company and will never trust them with ANY type of service to my vehicle!
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