Your Canton Ohio dealrship has sales people "Gary and Josh" responding to "for sale" ads on Craigslist and leaving their name and dealership phone number with a call us about a car message.If this is acceptable company policy,that is a sad way to generate business.
I use to think that this dealership was good business, but made a mistake, their mechanics need training it should not have to take basically a month to do repair, they dodge you they say they will take care of you but you have to be the one call them, how can you put parts in wrong and bend up the parts trying to put in the car. My vehicle have been in shop twice within one month and half. First time in Feburary and stayed til April, now again in May not had it barely any this year. Every time you call they always busy or do not receive messsge, right now I am so furious and feel like this is a no win situation. but I will not stop til justice be served or I can get a descent car, very disappointed in JDBYRIDER, always bragged on them . I will not give the city name but will say hope things change with you all, then you can't talk to Corporate office they refuse to let you talk to them , what is the purpose of having home corporate and can't talk to resolve your problems 1888-240-3595 try it and see what you get, good luck
I have had my car in the shop for 3 weeks for an ECM. (not covered under warrenty, hmm how convient) They were trying to help me save money and such on this part, cuz it was going to cost me 1000. I looked it up and from the Dodge dealership it was going to be 537, but they went to salvage yard 2 times (with my suggestion if this was a good idea, apparently both were bad), then finally ordered a new one that apparently is discontiuned??? Then ended up buying a new one from AutoZone??? Which cost more than the dealearship. And to add to it i found a coupon for 10% off Hello!!! Finally got the car done and ready and there are lights on the dash, mechanic states that it wasn't fully programmed, that it still needed to go to the dealership to be done. Went back the next day and it seemed that it was resolved but i noticed that my speedometer wasn't working and the engine light came back on so again I have to leave the car. Now i get a call stating that this brand new ECM may be bad too???? WTH. This is all with out a car, borrowing other peoples car putting other people out and me scared to drive someone elses car. No loaner, not able to rent, due to that I live paycheck to paycheck. Pay for the part as well as make my bi-weekly car payments and my other bills... I am sure glad someone cares. Also I feel that this company is taking advantage of people that can't get a vehicle at a regular dealership or have alot of money to put down on a vehicle.
We went to check our car for the transmission and the car was at another shop. we was not told of this so the car was reported stolen.!
I recently obtained a pay off agreement for my previous purchase a Ford Focus ZX3 2006 with your dealership. The car was a lemon from the day I received it. The alternator and battery went after a few months of having the car. Not to mention the door handle on my drivers side broke off! ( Which leaves me to believe the car had been sitting in damp conditions prior to buying it.) My master and slave cylinder were shot about a 1 and ½ late. Upon calling to set up an appointment to get the car fixed. I was told by Bella they were booked, and was referred to go to another company ( TransMedics in Raleigh ) to have them work on the car. Once at TransMedics they notified me that the master and slave cylinder should have been in great condition if thy where originally replaced upon my getting the car at 107,000 miles. When I called your company back I was told not to listen to TransMedics and there was now an opening to have my car “Dipped” and option I was never given from the time of my initial inquiry. I declined and proceeded to purchase a new car the following day. I then purchased a new 2014 Ford Focus SE Sedan from Capital Ford ( drove off the lot with the car the same day, and my purchase with your dealership was then traded in) . My sales man called your location for a pay off agreement and was given the run around. I then drove to your location in my new car and spoke with a women at the front desk. She told me the only person capable of obtaining and decreasing the pay off amount due to the condition of the car would be Chris. I called several times trying to speak with Chris. Left my number with the women at the front desk and never received a call back. My deal then called five times and finally got to speak with Chris. Due to me paying on time consistently he dropped the price by $942.50. Prior to this payoff payment being received my bank account was drafted $179.99 dollars. I called the same day the account was drafted and spoke with three different individuals ( Corey, Jessica, and another women ! she hung up on me! ) whom proceeded to tell me there was nothing they can do because I made the agreement with my new dealership. (Oddly your company currently buys parts from then but they are not a trusted dealership?? ) and that I would have to wait until the payoff check was received before they could refund my money. This is a reasonable option so I then asked if Corey could call my new dealership inquire about the payoff check and he repeatedly told me there was nothing he can do. (Basically saying no!!). I then notified him that I would be calling cooperate in referencing to this matter, after having an hour conversation with no resolution or attempted to comfort me the customer ).
CONTINUED..... Two seconds later I get a phone call from Chris trying to “resolve the situation” but in the long run stating the same things Corey has stated, as well as assuring me as soon as they received the check (which may have taken longer to receive due to inclement weather ) they would cut me a check (which they do twice a week) for the difference and I would be able to pick up my money. I was told to call me back tomorrow and tell whomever to contact him with my name. I did so and never received a call back. Upon checking my email I received a receipt for the payoff amount added to my account on 02/10/2014 with a BALANCE due a year and 6 months for the date. Please take in mind the payoff agreement per Chris approval was sent in full. Which means there should have been a balance of $0. Upon calling I spoke with Montreal who informed me that Chris was aware of the mistake and hadn’t gotten a chance to fix the error. I then inquired about receive my refund on $179.99 ( for the overpayment) and was told. Due to the fact that the payment was received a few days later they may not be able to refund my money to me. Which is fraud! Seeing as how they received the FULL payoff amount which included the $179.99 , initial drafted from my account. I was then told that Montreal would email Chris to contact me and if I didn’t received a call to call back at 3pm. I’ve never in my life encountered such run around with a business dealing in customer services, and the selling of goods. I truly wonder if STEVEN WEDDING, BILL BRUNNER, JAMES, ENGLAND, JEFFERY HIGGINS, AND TOM WELTER would feel about the way this situation has been handled. I plan on making sure they are very much aware of this situation . In conclusion, I must say I am beyond dissatisfied. I really admired the mission of JDByrider. Giving those with less credit the option to improve their credit. I have a major issue with the way they handle their payoff processes and communication. I used to tell everyone about your company. I will now for warn others instead. Sincelry , Alexis ( A truly dissatisfied customer) .
^^^^^ PLEASE EXCUSE THE TYPOS. I WAS UNABLE TO PASTE THE EDITED VERSION.^^^
bought a car from the store in Bedford gotta check engine light a few weeks later do not shop at JD Byrider all cars are lemons I will never go there again. signed William Radcliff
we are dissatisfied with service issues however everytime we have contacted corporate we have had encouraging and satisfactory responses and the issues do get resolved. somehow though i think j.d. byrider service wants the attention of the corporate office; which accounts for their poor and damaging service to customers.
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