Hi Apple-:)Just awanted to say - 9Al songs -downloaded should have a date of release?? Darn- it ! Please advise your selves as it would increase the volume of songs purchased- as it is very kool to own things of the past from 40 + Keep Dreaming - [email protected]
I paid for my purchase on iTunes and never received it, I had explained this to the support agent and everyone in upper management had reveiew the case, no one could help me in the matter, not even to just contact the developer on helping me know the reason why I didn't receive my purchase. So I just wasted my hard earned money and received nothing. It's like I purchased an empty jar but even then I'd still have the jar. So I'm takin this to the next step I called eyewitness news at 401-438-3310 and let them know about my story and read the support agents messages to them and read other similar stories. They were also surprised on how many other people were getting screwed out of their money like myself.I will never buy another apple product again for as long as I live.
Your customer support staff has taken a major nose-dive over the past year. When I would contact them in the past for purchases that were not available in a timely fashion they ALWAYS got the TV show to me right away. Now they tell me I have to call the NETWORK that produces the show. I paid YOU upfront for a season, and you won't make sure the episodes are made available in a reasonable time period after they aired? What kind of service is this? I'm pretty much done with iTunes because of this.
I have unauthorized charges on my credit card. the operator Cathy #1135789 refuses to give me a refund. I want my money back...What are you going to do to fix this!
What's the deal??? You guys charged my husband for unknown things. So I thought I did the right thing and called to see what happened since his iPad won't let him do anything now either. When I called the first guy I talked to was very nice. He transferred me over to some lady who had to call me back because they needed my card number and i didn't have it with me. When they called back I gave them the number and they asked to verify my husbands account email I.d. While I was waiting for my husband to find his I.d, for it (he had a moment and forgot) they lady (a different lady than the first) told me she could tell me what iTunes charged us for. Then she changed her story and said we had to get online to figure it out. When I got online (still on the phone with her) the two different websites asked for the verification code. My husband got a new phone and new number so we couldn't get the code and by this time his iPad was dead and wouldn't turn on even with it being on the charger not only that but this lady did NOT take the time to listen to anything I was saying to her about it being dead and kept assuming we would just change it right then and there. She wouldn't even tell me how to change it so we could get the code. SHE HAD VERY HORRIBLE COSTUMER SERVICE SKILLS!!!!! After a half hour she told me to call back. She wouldn't even set up a time for the company to call back like the First Lady had. So an hour later I called back. Not only was there no answer but there was also no way for me to email corporate because at least on my computer it doesn't bring up an email. So I'm making this public instead. I'm very disappointed in you guys. I know it's a holiday but why were you open earlier, tell me to call back in an hour and have a voice thing say your closed and I have to call back tomorrow??? Not only will I call corporate tomorrow but I will tell my friends not to purchase games from Apple or expensive apple products. This is the second time you've done this in three months. I personally feel like you have poor management and employees and don't deserve to be a company if this is how your going to treat us.
how can I track my cd sales on iTunes?
I have just wasted an hour with your reps who need to know what customer service means. Rude, talk over, argue and just terrible.
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