People search for the FYE corporate office when an online order, store purchase, refund, damaged shipment, Backstage Pass charge, membership question, customer service complaint, or unresolved retail issue needs escalation. FYE, also known as For Your Entertainment, is headquartered in Albany, New York and operates as 2428392 Inc dba FYE.
This page includes the FYE headquarters address, FYE corporate phone number, FYE corporate number, customer service email, Backstage Pass support route, complaint escalation tips, review themes, and related CorporateOfficeHeadquarters.com links for retail and entertainment-shopping issues.
FYE Corporate Office and Headquarters Contact
The FYE corporate office is located in Albany, New York. For most order, product, refund, shipping, or account issues, customers should start with FYE customer service or the FYE contact form before sending a written complaint to headquarters.
- Company: 2428392 Inc dba FYE
- Brand: FYE / For Your Entertainment
- Owner: Sunrise Records-related ownership
- FYE Corporate Address: 38 Corporate Circle, Albany, NY 12203, USA
- FYE Headquarters Phone Number: +1-518-452-1242
- FYE Customer Service Phone Number: +1-800-818-1941
- FYE Customer Service Email: cu*************@*ye.com
- Backstage Pass / VIP Support: +1-877-351-2131
- Backstage Pass Spanish Support: +1-866-766-0251
- Backstage Pass Email: se*****@****ip.com
- Official Website: FYE.com
- FYE Contact Page: FYE Contact Us
- FYE Help Center: FYE Help
FYE Address and Phone Number Update
The FYE headquarters address remains 38 Corporate Circle, Albany, NY 12203. This address matches searches for “FYE headquarters,” “38 Corporate Circle Albany NY,” “38 Corporate Circle Albany NY 12203,” and “FYE corporate office.”
The main FYE phone number listed on FYE’s official contact information page is +1-518-452-1242. FYE’s current customer-service footer contact route lists +1-800-818-1941 and cu*************@*ye.com.
The old page listed +1-518-437-0727 as a corporate phone number. Because that number is not shown as the primary current contact route on the official FYE pages reviewed for this update, this page focuses on the official FYE corporate address, headquarters phone number, customer service number, and Backstage Pass support routes.
FYE Backstage Pass and 1-877-351-2131
Many FYE complaints involve Backstage Pass or Backstage Pass VIP charges, membership confusion, cancellation questions, or discount issues. The number +1-877-351-2131 is best treated as the Backstage Pass / VIP support number rather than the general FYE corporate office phone number.
If you are calling about a Backstage Pass membership, have your membership ID, store receipt, date of enrollment, email address used, and charge history ready. Spanish-speaking customers can call +1-866-766-0251, and Backstage Pass support can also be reached at se*****@****ip.com.
Choose the Correct FYE Support Route
Calling the FYE corporate office is not always the fastest way to resolve an order, shipment, membership, or store issue. Use the route below based on your problem:
- Online order issue: Use the FYE contact form or email cu*************@*ye.com with your order number.
- Damaged, defective, or incorrect item: Contact FYE customer service as soon as possible and request return authorization if needed.
- Refund or return issue: Review FYE’s refund and return policy, then contact customer service with tracking and proof of return.
- Backstage Pass or VIP charge: Call +1-877-351-2131 or email se*****@****ip.com.
- Store purchase or local employee complaint: Contact the store manager first, then escalate to FYE customer service.
- Advertising, coupon, or sale-sign complaint: Keep photos of the sign, shelf tag, receipt, and store location details.
- Accessibility issue: Use FYE customer service or the website accessibility contact route.
- Unresolved corporate complaint: Write to FYE corporate office at 38 Corporate Circle, Albany, NY 12203.
For a customer-service-focused guide, see the related FYE Customer Service page on CustomerServiceNumbers.com.
What to Have Before Contacting FYE Corporate Office
Before contacting FYE headquarters, FYE customer service, or Backstage Pass support, gather the details that help the company identify the order, charge, membership, shipment, or store complaint.
- Order number, receipt number, or web order confirmation
- FYE store location, city, state, and visit date if the issue happened in a store
- Product name, SKU, item number, or listing URL
- Shipping carrier, tracking number, delivery date, and package photos
- Photos of damaged items, incorrect items, sale signage, shelf tags, or receipts
- Backstage Pass ID, charge date, and membership email if the issue involves 1-877-351-2131 or VIP billing
- Copies of customer service emails, chat records, return authorization, or refund confirmations
- A short written explanation of what happened and the resolution you are requesting
How to Escalate an FYE Complaint
FYE corporate complaints are easier to escalate when you have a timeline, receipts, and written documentation. This is especially important for damaged shipments, missing packages, refund delays, Backstage Pass charges, membership cancellations, store advertising disputes, employee complaints, and customer service follow-up problems.
- Start with FYE customer service: Use the contact form, email cu*************@*ye.com, or call +1-800-818-1941.
- Use the right membership route: For Backstage Pass or Backstage Pass VIP, call +1-877-351-2131 or email se*****@****ip.com.
- Keep written proof: Save receipts, screenshots, emails, delivery tracking, return labels, and photos.
- Ask for escalation: If the first response does not resolve the issue, ask for a supervisor or written case review.
- Write to headquarters: For unresolved issues, mail a concise written complaint to FYE, 38 Corporate Circle, Albany, NY 12203.
- Use outside options when appropriate: For card billing disputes, contact your card issuer. For repeated membership billing or advertising concerns, consider your state attorney general or consumer protection office.
Common FYE Issues and Complaint Routes
Online Orders, Shipping, and Damaged Packages
FYE order complaints may involve late shipments, damaged items, incorrect merchandise, missing items, or tracking problems. Contact FYE customer service with the order number, photos, tracking number, and delivery date. If the issue involves carrier damage, keep the packaging until FYE or the carrier tells you what to do next.
Refunds, Returns, and Return Authorization
For returns, customers should review FYE’s refund policy and contact customer service for return authorization when needed. Keep the return tracking number and allow processing time after FYE receives the item. For damaged, defective, or misshipped items, provide photos and the order number when requesting help.
Backstage Pass and VIP Membership Charges
Backstage Pass complaints often involve membership signups, recurring charges, cancellation requests, discount confusion, or whether a membership was clearly explained at checkout. Use +1-877-351-2131 or se*****@****ip.com, and include your membership ID, charge dates, receipt, and cancellation request details.
Store Advertising, Coupons, and Sale-Sign Complaints
Some FYE complaints involve shelf signs, sale tags, coupons, exclusions, or promotions that were unclear at checkout. Take a photo of the sign, keep the receipt, and contact the store manager first. If the store does not resolve the issue, escalate through FYE customer service.
Employee, Store Manager, or Customer Service Complaints
If your complaint involves a store employee, manager, or email support experience, document the date, store location, order number, and names or titles involved if known. Avoid posting private employee information publicly, but include enough detail for FYE to identify the incident internally.
Product Availability, Preorders, and Collectibles
FYE sells collectibles, vinyl, movies, music, anime merchandise, Funko items, apparel, tech accessories, and pop culture products. If your issue involves a preorder, limited item, backorder, or item that became unavailable, keep the product page screenshot, confirmation email, and cancellation notice before escalating.
Used Media Buyback and Store Transactions
For used media buyback questions, in-store trade-in issues, or local transaction disputes, start with the FYE store where the transaction happened. Keep the receipt, item list, and store location details before contacting corporate customer service.
FYE Corporate Email Questions
The main FYE corporate email for customer support is cu*************@*ye.com. Backstage Pass and VIP membership questions should use se*****@****ip.com instead.
Fake FYE Support Numbers and Retail Scams
Be careful with fake FYE support numbers, suspicious coupon links, fake gift card offers, pop culture collectible scams, phishing emails, and texts claiming there is a problem with your order or membership. Use FYE.com, the official contact form, +1-800-818-1941, or +1-877-351-2131 for Backstage Pass questions.
FYE Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include advertising or sale-sign confusion, damaged shipment problems, delayed reshipment or refund complaints, and difficulty getting helpful follow-up through customer service email.
Reviews on this page are individual experiences and may not represent every FYE store, online order, membership, customer service representative, or shipment. Helpful reviews include the issue type, order or store context, support route used, and whether FYE resolved the problem.
About FYE
FYE, short for For Your Entertainment, is a specialty entertainment and pop culture retailer. FYE sells music, movies, vinyl records, collectibles, anime merchandise, apparel, toys, trading cards, gifts, tech accessories, and related entertainment products through stores and online shopping.
People searching for “FYE corporate office,” “FYE headquarters,” “FYE corporate,” “FYE corporate number,” “FYE phone number,” or “38 Corporate Circle Albany NY 12203” are usually looking for FYE’s Albany headquarters, customer service route, Backstage Pass support, or a way to escalate an unresolved order or store complaint.
Related FYE and Retail Corporate Office Pages
Readers looking for FYE corporate office information may also find these related CorporateOfficeHeadquarters.com pages useful for online shopping, retail, electronics, collectibles, and entertainment merchandise complaints:
- Amazon Corporate Office Headquarters – online retail, marketplace, refund, and delivery complaints
- Best Buy Corporate Office Headquarters – electronics, media, orders, returns, and store complaints
- GameStop Corporate Office Headquarters – games, collectibles, trade-ins, preorders, and store issues
- Walmart Corporate Office Headquarters – retail, online order, refund, pickup, and store complaints
- Corporate Offices in New York – related New York headquarters pages
- Corporate Office Headquarters by Industry – browse related retail and entertainment company pages
FYE Competition
FYE competes with retailers and online marketplaces that sell music, movies, collectibles, games, anime merchandise, pop culture items, tech accessories, apparel, and entertainment gifts. Competitors and comparison companies include Amazon, Best Buy, GameStop, Walmart, Target, Hot Topic, Barnes & Noble, and specialty collectibles stores.
Customers often compare these companies when dealing with online order delays, damaged merchandise, refunds, sale exclusions, memberships, gift cards, customer service access, store complaints, and corporate complaint handling.
Related Resources
- Official FYE Website
- FYE Contact Us
- FYE Help Center
- FYE Official Contact Information
- FYE Refunds and Returns
- FYE Backstage Pass
- FYE Store Locator
- FYE Customer Service on CustomerServiceNumbers.com
- ChargeOnMyCard.com – use this if you see an unfamiliar FYE, Backstage Pass, VIP, retail, subscription, or online order charge on your card
- ThinkItsAScam.com – use this for fake retail coupons, collectible scams, gift card scams, phishing emails, and suspicious order messages
- ZeroStars.org – share broader company reviews and complaints
Frequently Asked Questions
Where is the FYE corporate office?
The FYE corporate office is located at 38 Corporate Circle, Albany, NY 12203.
Where is FYE headquarters?
FYE headquarters is in Albany, New York. The full FYE headquarters address is 38 Corporate Circle, Albany, NY 12203.
What is the FYE corporate phone number?
The FYE corporate phone number listed on the official contact information page is +1-518-452-1242. For online customer service, FYE lists +1-800-818-1941.
What is the FYE corporate number?
The FYE corporate number for the Albany headquarters is +1-518-452-1242. For customer service, call +1-800-818-1941.
What is the FYE phone number?
The main FYE phone number for customer service is +1-800-818-1941. For Backstage Pass or VIP support, call +1-877-351-2131.
What is 1-877-351-2131 for FYE?
1-877-351-2131 is the FYE Backstage Pass / Backstage Pass VIP support number. It is best used for membership, VIP billing, discount, or cancellation questions.
Is 877-351-2131 the FYE corporate office number?
No. 877-351-2131 is primarily the Backstage Pass / VIP support number. The FYE headquarters number listed on the official contact information page is +1-518-452-1242.
What is FYE’s corporate email?
The main FYE customer service email is cu*************@*ye.com. Backstage Pass and VIP membership questions can be sent to se*****@****ip.com.
How do I complain to FYE corporate office?
Start with FYE customer service by using the contact form, emailing cu*************@*ye.com, or calling +1-800-818-1941. If the issue remains unresolved, send a written complaint to FYE, 38 Corporate Circle, Albany, NY 12203.
How do I contact FYE about a damaged or incorrect order?
Contact FYE customer service with your order number, photos, delivery date, and tracking number. If a return is needed, ask for return authorization and keep the return tracking information.
Who owns FYE?
FYE was sold by Trans World Entertainment/Kaspien to a Sunrise Records-related buyer in 2020. FYE now operates under 2428392 Inc dba FYE.
What should I do if I see an unfamiliar FYE or Backstage Pass charge?
Compare the charge with your FYE order, store purchase, Backstage Pass membership, VIP billing, or renewal date. If you still do not recognize it, contact FYE, Backstage Pass support, and your card issuer.
How can I avoid fake FYE support numbers?
Use FYE.com, the official contact form, +1-800-818-1941, and +1-877-351-2131 for Backstage Pass questions. Be cautious with fake coupons, suspicious emails, gift card offers, and anyone asking for banking codes or remote access.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office, headquarters, phone number, complaint, and review information to help readers find the correct escalation path. For FYE, we focus on official headquarters details, customer service routes, Backstage Pass support, related COH retail pages, and reader-submitted review themes. We are not affiliated with FYE.
Page Update Note
This page was updated on June 26, 2026 to verify FYE headquarters contact information, clarify current customer service and Backstage Pass support phone numbers, add FYE corporate email details, summarize current review themes, add complaint escalation guidance, include scam-warning information, and add related COH retail links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with FYE, 2428392 Inc, Sunrise Records, Trans World Entertainment, Kaspien, or any related company. This website is for informational, review, and complaint purposes only. Company names, trademarks, service marks, and logos belong to their respective owners.
Share Your Experience
Have you contacted the FYE corporate office, FYE headquarters, customer service, a local store manager, or Backstage Pass support? Share your experience below to help other readers understand how FYE handles complaints, online orders, damaged shipments, refunds, store issues, membership charges, VIP billing, and corporate escalation.