Ethan Allen Corporate Office Headquarters

3 comments
Ethan Allen Corporate Office Headquarters
21 Lake Avenue Extension
Danbury, CT  06811
Corporate Phone Number: 1-203-743-8000
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3 comments:

  1. Beware ! This Company has TERRIBLE Customer Service especially in the Chino warehouse shipping Department. Rude, rude, rude !!

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  2. Beth in Bellevue. Best delivery I have ever had. Jason and Nate were very professional. They helped move my old furniture and were so friendly. They made my experience at Ethan Allen great. I have never seen such happy delivery guys who like their jobs so much. Thank you Ethan Allen for your commitment to great service.

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  3. CAUTION: WARNING: BEWARE: I am not a blogger. I am a decorator. My Client saw a sofa in Traditional Home that she loved. The entire room was going to base off this sofa. I ordered the sofa exactly like the one on the floor and was told it would be 10-12 weeks until delivery. I was surprised by that length of time. When I called back in 10 weeks to check progress, I found out the fabric was on back order . Nobody from the store contacted me or the customer (my client) to see if we wanted to select something different. They have LOTS of fabrics. I was told it would be an additional month. A month later , again I call them,, to check on status, its been over 3 months. months already. They tell me it is in production and it will be 4 more weeks. I am thinking how long does it take to make a sofa. Its in production and it going to be another month. Are they weaving the fabric themselves? Are they manufacturing and sending them from a slow boat from China? Three weeks later I get a call to schedule my delivery for the following week. The call I get is from a contracted drop ship company 3 hours drive from the clients location. The delivery is scheduled for the following week. Three days before the delivery the contracted drop ship company calls again to say that their is bad weather north of us and they cant bring the sofa as scheduled due to their second delivery on the truck is experiencing bad weather. She wants to schedule our delivery the following week. It's winter!!! WHAT if WE have bad weather that week???? Roads are clear now between this drop ship and me. at this point, I don't bother to call the store, because they have never bothered to call me. I have initiated all contact on this order since they got my clients money. The contracted drop ship company has been nicer and more concerned with getting me my sofa than the store where it was purchased. I call corporate to see if I can get somebody to approve a truck delivering the sofa on time as scheduled. My client spent over $4000 and waited at this point 4 months for this piece. I spent the better part of two mornings calling Corporate Ethan Allen Customer Service. Going through " My Ethan Allen Story. " Was told both times that someone would contact me. I have not heard from corporate, or the store where I purchased the sofa. There is no consideration for customers with this company. Only person to contact me was the contracted shipping company and they called with yet another delay. As a decorator I have done business with a number of different retailers, this one based on lead time has been my biggest nightmare. I cannot recommend clients use is retailer. Too many headaches, broken promises, but being ignored after 2 calls to corporate, that is the part that is unacceptable.

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