Country Inn & Suites Corporate Office Headquarters

27 comments
Country Inn & Suites Corporate Office Headquarters
Radisson Hotels & Resorts
11340 Blondo St.
Omaha, Nebraska 68164 USA
Corporate Phone Number: 1-402-445-0809
Customer Service Number: 1-800-830-5222
TTY: 1-402-501-5159
Reservations: 1-800-830-5222


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27 comments:

  1. Our stay on 12-31-12 for one night in Kingsland Ga. was not a good experience. Room#202 was awful for sleeping, the rm above us has squeaky floors & it was not possible to get a good nights sleep, the breakfast was w/empty coffee, throw away terrible hard boiled eggs, no ice on our floor & a broken treadmill. Terrible accomadations

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  2. Or stay feb 5&6 for our sons graduation from bootcamp. We stayed at the one on east exchange in columbia sc. I was told on wed that we could bring our son back to swim. Got back at noon but the pool wouldn't be ready til 3! They put chemicals in it!!! Really?! Do that during the night! !! Not peak swim time with kids!! His 6 yr old soon was dying to swim with his daddy he hadn't seen in 12 wks! ! And if we wanted to wait we couldn't check out or had to pay for another half day!!! Thanx!! Never will stay at one of your hotels again!!!

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  3. Terrible experience as well. Was accused of smoking and charged a $250 surcharge on top of my subpar hotel stay. I am a healthcare professional and have never touched a cigarette to my lips. Worst part about it is that we reported the smell of smoke as soon as we got to our room. The managers are refusing to refund the charges.......starting a small claims suit for the first time in my life. Never staying here or any other Carlson establishment again.

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    1. This happens ALL the time. And they have no proof of the person smoking. I have seen a person charged $500 because they said they did it again after being charged the $250. I knew it was the heaters in the room that lets off that smell. I am a current employee in a WI Country Inn and Suites so I KNOW this happens as FACT!

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  4. I stay at your Hebron KY Country Inn & Suites for one weekend every September. Have been staying there nearly every year since 2006. Love it. Staff is always friendly and efficient. Looking forward to staying again this September.

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  5. Local Country Inn and Suites, Cordele, Georgia 31015

    Several rooms out of order. Wireless internet totally insufficient for several computers at one time. Banquet room not operable for months. Very poor housekeeping. Seriously in need of an impromptu check by officials.

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  6. Internet did not work in my room at the West Seneca New York Country Inn and Suites. The desk clerk told me to stand out in the hallway....Really??
    Front end clerk was inefficient in arranging for our rooms and my family rooms were separated by three floors. The parking is problematic.
    Breakfast was fine, hotel was clean.
    Not sure I'd book there again.

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  7. Our family travels a lot due to travel soccer. We traveled 6 hours to get to Savannah & arrived at 10:30 p.m. to the hotel. Several of our team members booked rooms at the Country Inn & Suites on White Bluff Rd in Midtown Savannah, Ga for the weekend of Sept 27-29 2013. When we arrived, the downstairs looked fine, however it all changed as we made it upstairs to our room. Our room was 224. When we reached our room, the 1st thing we noticed was the paint chipping off the door. My husband knows how I am about hotels. The first thing out of his mouth was "I'm not impressed." When my husband says that, I know it's not good. We immediately placed our luggage on top of the bathroom counter & my children stayed in the bathroom so my husband and I could check the room. We found massive stains on the carpet (dark stains), something that had the consistency of vomit on the bed skirt, visible dark stains on the sheets, pillow cases, large brown stains on one mattress & the other mattress had a plastic zipped cover on it, which I thought was odd since the other one didn't have it on there. When I went to the other side of the mattress that had the cover, I picked up the pillows to glance at them before I tried to lift the mattress & unzip the cover, & found what looked like a flat round bug on the pillowcase. I thought it was dead, but that didn't matter because as soon as I saw that I alerted my husband & told him I was not staying. He went around me to get the kids & luggage out of the bathroom & that's when I saw the bug crawling into the inside of the pillowcase. It was alive! I made my husband go downstairs & speak to management immediately. As it was after 11:00 p.m. we were afraid we would not be able to book a room at another hotel at this point (looking back we should have checked out immediately & slept in our car.). My husband came back up, told me they gave us a "suite" so we moved up to room 307.

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  8. continued...Paint was chipped off of the door & it smelled. We went in & I don't know what this hotel calls a suite but it was horrible. It looked like a room at the Bates Motel. My children were crying because they were scared bugs would get us. The floor had huge bright red stains on them, the beds & pillows had stains & no "cover" on the mattresses in that room & the bathroom was gross. My husband & a friend of mine helped me check the pillows inside & out no bugs but major gross stains. We checked the curtains & it looked like either smeared chocolate/blood stains on the plastic curtain w/a few droplets on the other cotton part (which made me think that it was blood not chocolate). The room with beds was closed off by what looked like a food locker door. We pulled back the seat covers on the chairs in the room & the pull out couch. We checked w/flashlights no bugs this time but again nasty stains. The pull out couch mattress was still in its original wrapping so we decided to sleep on that. I hung up whatever bags we could on the shirt hangers so they wouldn't reach the floor or touch anything, & put the rest of the luggage on the bathroom counter. After this I got the "extra blanket" that you could use & noticed curly black hair stuck inside the case & inside the blanket. Gross!!! That means they don't clean! At this point I wanted to vomit (& leave it there because it's not like they would clean it up anyways). My kids were hungry from the drive so we went to the vending machine, got a bag of chips, 2 sodas & but we were too grossed out to eat/drink. My husband wouldn't let us sleep in the car (which is what I wanted to do) because we had soccer games & he thought we wouldn't get any sleep in a car. We kept waking up all night thinking something was crawling on us, having to turn lights on and re-check. The next morning we had to scram to get to the soccer field. We sure weren't eating breakfast or taking any snacks from that place. When we made it to the fields we explained our story to our teammates & they immediately helped us find another hotel & they cancelled their reservations for the Country Inn and Suites ASAP.

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  9. continued...Paint was chipped off of the door & it smelled. We went in & I don't know what this hotel calls a suite but it was horrible. It looked like a room at the Bates Motel. My children were crying because they were scared bugs would get us. The floor had huge bright red stains on them, the beds & pillows had stains & no "cover" on the mattresses in that room & the bathroom was gross. My husband & a friend of mine helped me check the pillows inside & out no bugs but major gross stains. We checked the curtains & it looked like either smeared chocolate/blood stains on the plastic curtain w/a few droplets on the other cotton part (which made me think that it was blood not chocolate). The room with beds was closed off by what looked like a food locker door. We pulled back the seat covers on the chairs in the room & the pull out couch. We checked w/flashlights no bugs this time but again nasty stains. The pull out couch mattress was still in its original wrapping so we decided to sleep on that. I hung up whatever bags we could on the shirt hangers so they wouldn't reach the floor or touch anything, & put the rest of the luggage on the bathroom counter. After this I got the "extra blanket" that you could use & noticed curly black hair stuck inside the case & inside the blanket. Gross!!! That means they don't clean! At this point I wanted to vomit (& leave it there because it's not like they would clean it up anyways). My kids were hungry from the drive so we went to the vending machine, got a bag of chips, 2 sodas & but we were too grossed out to eat/drink. My husband wouldn't let us sleep in the car (which is what I wanted to do) because we had soccer games & he thought we wouldn't get any sleep in a car. We kept waking up all night thinking something was crawling on us, having to turn lights on and re-check. The next morning we had to scram to get to the soccer field. We sure weren't eating breakfast or taking any snacks from that place. When we made it to the fields we explained our story to our teammates & they immediately helped us find another hotel & they cancelled their reservations for the Country Inn and Suites ASAP.

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  10. I STAYED AND WAS BURNT BY THE WAFFLE IRON AT BREAKFAST. I HAVE 1 TO 2ND DEGREE BURNS ON MY THUMB AND INDEX/IN TO THE PALM. BLISTERED. NOT ONE EMPLOYEE HELPED THEY WERE UPSET THAT I BROKE THE GROUND OFF THE CORD. FOR AND UPSCALED HOTEL THEY SHOULD HAVE GAVE A DARN. I SUPPOSE IF I GOT A LAWYER THEN THEY WOULD LISTEN TO MY COMPLAINT. THE POOL AND HOT TUB HAD DEBRIS IN THEM AND THIS WAS AT 4-5 IN THE AFTERNOON. JEAN BROCKNEY WILL NEVER STAY AT THE MASON CITY IOWA HOTEL AGAIN. MAYBE ALL THE HOT ITEMS ON THE COUNTER IN THE KITCHEN SHOULD BE PUT TO THE INSIDE SO THEY CAN'T FALL OFF THE COUNTER. THANKS FOR THE BURNS TO REMIND ME NOT TO STAY WITH YOU AGAIN

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    1. The waffle irons are always set up too close to the edge and they overcrowd the counter space. So an accident is bound to happen. They are aware of this problem as I work in the breakfast area and have asked to change the set up because of a safety issue. I was told no, it has to be this way, set by corporate. However, I also work in housekeeping and this country inn and suites follows nothing corporate wants them to in that area. The pillows are not what they are suppose to be. And I also PROMISE you, the housekeeping staff is using the SAME rags to clean the toliets as they do the sink and coffee maker. There is no standard disinfectant. And they want you in and out of a room in 15 mins. Again, I said I won't clean a toilet that I use to clean the coffeemaker, fridge and sinks. I was told it takes too long to keep changing rags. No standards and no one speaks any English. Stay anywhere else this chain is nasty. Too many secrets too list.

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  11. the county in in davenport iowa the housekeeper are given atarget time and wants u out oif the room in 9 mins but they want u to do other stuff to they use the same rag for tub sink and tolet the manager is under staffed and ruined to her enployees she treats them like a child takes stuff from them and the breakfast person and hide it so they don't use she has diffent rules everyday and this is un nesserary

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  12. I have work for Country Inn & Suites for about a year an its terrible there . They do not have enough housekeepers when they are short they call you in on your off day an that is not right . I don't think it is right for them to get on to you for not cleaning room if all the others are not going to do it.We need more housekeepers

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  13. charlene BuchananMay 2, 2014 at 3:39 PM

    Extremely unhappy with my stay at comfort inn and suite Grand Rapids, MI. After booking my stay at Priceline, I was given a room with 1 king bed for my 20 yr. Old son and myself. I was advised to call hotel direct to ask for doubles, the hotel stated it wasn't policy to do in advance but they could change my room on arrival. When I arrived they stated I could change my room, then they reniged and said no I could get a single queen handicapped, and rent a cot for $10 more per night. I kept the king- we went to the room and the tv stand was broken. I immediately notified front desk and they said maintenance would come by, I asked them to come later due to late flight, that I would be sleeping- they ce and woke me anyway. In the AM I went to breakfast, the hot foods were cold! Later that day I couldn't get back intoy room, magnet on door was stuck. That is 24 hours out of a 3 night stay, Id switch hotels if I hadn't paid in advance!!

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  14. charlene BuchananMay 2, 2014 at 4:43 PM

    Still here- bad experience continues, housekeeping never came , spoke with them in hall 2 times, said they would be here shortly. Call front desk 10 minutes ago- we'll see if they come by- doubt it!!

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  15. We left our room at 8:30 AM and made a special request to the front desk manager to clean our room as we would be returning early. When we returned at 2:30 PM our room was still not clean. The manager on duty gave us numerous excuses as to why it was not clean instead of offering to clean it. Then he said we could leave tonight if we wanted. We will not be staying at the Country Inn and Suites in Red bank Tennessee again. They need to provide more customer service instead of excuses.

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  16. Me and my family stayed at Country Inn Suites in Newport News, Va, for 4th of July holiday and there were ants in the bed that bit me up when I returned home I had to see my physicain, he prescribed 2 medications for me. The air conditioning was turned off@night,and on top of being quoted a different rate@time of booking. Rate doubled from 329 to over 600 dollars. We all came as group for the Nationals basketball tourney, we were shocked when we checked in and rates more than doubled. Everybody checked out a day early except one person. Room was cleaned 1 time out of the 4 day stay. I feel robbed and used with medical expenses. Won't recommending Country Inn Suites

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  17. Stayed at Country Inn and Suites at 210 Rudy Circle Nashville TN. Got bitten by a spider while sleeping and told the front desk clerk (even showed him). He was not sympathetic. I asked that housekeeping change our bed linens. When we returned to our rm. later in the day, it was apparent that pesticide had been sprayed in our room AND the housekeeper left my up and propped it with a plastic glass!! The air was on full blast AND THE WINDOW OPEN!!!I called the front desk to inquire about the pesticide spray and was told the housekeepers "spray air freshener" before they leave each room after it is cleaned....really?Do they think I'm tjhat stupid?! Not impressed. I ended up at the Urgent Care Center in my hometown on Saturday with an infected spider bite!

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  18. My stay at this Country Inn was the worst stay of my life, we checked in , I asked for a 4:30 am wake up call, but 10 minutes later I called the front desk and told them to cancel the call as my early morning meeting got cancelled and i could then check out at noon. The front desk assured me that they cancelled the wake up call. Then when we got up to the room, there was a room near us that was using marajuana, and the people were loud. Then the girls from that room ran in the halls all night long banging on doors then running away, I called the front desk to complain and the phone rang, no answer. Then at 4:15 am I received a wake up call, i woke up, called the front desk and advised them that i would check out at noon. At 8 am the maid knocked on my door and came into the room, I advised her that i would check out at noon and not before. At 10 am the same maid knocked on my door thus waking me again asking if she could clean the room, I told her again I am leaving at noon, come back after that. At 11:15 she knocked again asking to clean the room, at which point i lost my temper and decided to pack and leave as she clearly did not understand that i needed my rest to be able to complete driving home, when i checked out the girls that were knocking on my door all night long were in the lobby laughing at me and my sons and pointing fingers at us. I asked to speak to a manager to complain about my stay. I waited over 20 minutes for the manager to be located and all she said was, you should have called the front desk to complain about the noise, i said I DID NO ONE ANSWERED THE PHONE, plus you are a non smoking hotel , i am sure smoking pot is also against the rules, I should have called the police . Overall, I am not at all satisfied and would never go there again.

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  19. I used to work at the country inn in kenosha. I had to leave siddenly cuz i had to move back to IL. i texted the assistant manager asking if he would send my last check stub so i can turn it in to dhs and my kids could recieve medicaid. I already had my check i just needed my stub. -i promised i would return my work shirts in a couple weeks when i had to make the 2 hour trip there, after texting him several times hr finally said no and he needs the shirt first. It would be too late by then, so I Got upset and said i would put him on blast for smoking weed at work. Then the general manager, nadia, got on the phone and starting saying horrible things about me and saidthat i left my children for a man and just things that weren't true all over scummy shirts! She is a two faced horrible woman/ manager. I was always left out cuz i was one of the couple that didn't speak spanish. And nadia actually hired her mom to be the head housekeep. Her mom made everyone do her work, never, cleaned, and was having a affair with the matinence man. I recommend never to stay there! When i was being trained the girls would ALWAYS clean the toliets 2nd instead of last. That is disgusting!

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    1. Oh and the blankets in the zip up bag were only washed four times a year, so who knows what is crawling over them, and if the beds looked barely slept in they wouldn't change the sheets!

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  20. I made a reservation with Expedia for a one night stay at Country Inn and Suites in Bradenton, FL, whihc seemed to be a wonderful hotel.I arrived late, approximately midnight. Upon arrival, there were several young people sitting in the outside chairs in the front if the hotel, with bottles of liquor. They were very loud, cursing and yelling. I proceeded inside the hotel and there was no one at the front desk. I rang the bell and the front desk clerk, Danny, came out of a back room and threw a metal object in his hand down on the counter. He never said hello, how are you, nothing. I told him I had a reservation. He began to type on his computer, still having said nothing to me. He then asked my name. I told him my first name and proceeded to spell my last name. He cut me off half way threw my last name, which is only 5 letters long, and stated "I don't have that in my computer". I proceeded to tell him I made the reservation through Expedia and provided him with my confirmation number. He again went back to his computer, in silence. Again he stated "I don't have that in my computer." I proceed to call Expedia, who in turn called the hotel and spoke to the front desk clerk, Danny. Expedia confirmed my reservation and that the room type was available with Danny. The Expedia representive then confimed with me that the problem was resolved and the reservation would be faxed to the hotel within 10 minutes.
    I waited approximately 20 minutes and returned to the front desk. Again, Danny stated "I don't have anything in my computer." I proceeded to call Expedia again, who again contacted Danny. Again the Expedia representative called Danny and confirmed I made the reservation and that the room type is available. The representative got back on the phone with me and proceeded to tell me again the problem is resolved and the reservation has been confirmed. I hung up the phone with Expedia. At this time, Danny stated "They said it will be 10 minutes on the fax. I don't have time for this. I have s#@t to do" and turned and walked out of the room, returning to the back room where a TV could clearly be heard. I turned and left the hotel. I again contacted Expedia who stated they could not return my money for two weeks. At this time, it was now after 1am and I still had to find another hotel. Danny, by far, had the worst customer service of a front desk clerk I have ever encountered. This hotel may be wonderful and clean once checked in but I will not return to this Country Inn and Suites ever again, due to the total lack of customer service.

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  21. On Nov 1st,2014.My Husband and I stayed at the Country Inn Suites,In St.Cloud Minn.We will not stay there again,why because for one we were lied too,we were not told that the hot tub was broke,that some exercise equipment was broke,we were told that our night stay was $91.00 didn't say anything about the taxes, and they were asked if there was a deposit,they said NO to fine out that when we checked out we were charged $102.27,and when we got home we checked our bank account and it showed that a $122.27 was taken out,so I called and asked what the reason was for an exrta $20.00 being taken out, and they told me it was for a deposit, I said that my friend booked a room for us and she was told no deposit,I told them that it was wrong to lie to people,and they were rude.

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  22. the Country Inn and Suites off of Williams Road, Columbus, Georgia, needs to be investigated by the corporate office. The treatment of the housekeepers, particularly the African-American housekeepers, is deplorable.The Housekeeping supervisors are stealing tips and anything else left behind that should be going to the housekeeper who cleaned the room.They intimidate and threaten the housekeepers with their jobs and tell them they better keep quiiet. This is not right and needs to be stopped. Anyone acting in a prejudiced way needs to be fired. The bedding covers are not washed between guests....just "spot-cleaned". I am writing on behalf of the housekeepers who are afraid to speak up because they need their jobs. I personally do not have a beef but I know about this because i have a friend who is a housekeeper there. She fears repercussions if she says anything and did not know where to report this. Corporate needs to look into this and "clean house".

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  23. Stayed at the Comfort Inn and Suites in on Percy Dr in Nashville and won't EVER stay there again. We have stayed there many many times and have never had this problem. Matter of fact we travel alot and have never had this happen to us.They charged us $250.00 additional stating that we smoked in the room. We are NOT smokers and this really makes me mad. They said the room was out of commission for 2 days because of the smoke and that the room had a heavy smell of smoke. Really, how is that so when we don't smoke? They refuse to refund our money. Never again will I stay there in Nashville on Percy Dr. or at any Country Inn and Suites and NEVER again will I use a credit card to hold a room. It jus gives me free rain to charge you for any damn thing that want to.This is horrible and they should be ashamed of themselves. I have been in the law field for over 20 years and trust me I am not afraid of the system. So, a lawyer has been retained and I will win this battle. So sad that you can not enjoy a weekend away without someone trying to take advantage of a hard working people.

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  24. I work for an aerospace company and was staying at the country inn in Cape Canaveral Florida. I was there for business and was out all day. Nights when I would return I would find the room dirtier than what I left it. Several occasions I saw white powder on the rug. I would use the ironing board in the morning and when I would return I would find it knocked over on the ground. I would use one towel and leave it on the restroom floor and when I would return it was still there. What finally put me over the edge was on a Friday I returned to my room and noticed that a new mouth wash I left in the restroom was completely empty. ??? I went down stairs and asked to speak with a manager and was told to look for one in the morning. It was 6pm and no manager was around. I tried to check myself out and the gentleman at the desk told me that I was still going to get charged with that night. I went to the hotel next door and checked myself in anyway. Next morning that I show up I ask for the manager and a young man tells me that everything sounded too strange. I don’t think he believed me when I told him what had happened. He offered to move me rooms but how would that fix anything? I wasn’t asking to get re imbursed for the mouth wash but he never even offered to discount that off my bill. I’m extremely disappointed with the way that was handled. I will never recommend this hotel to anyone.

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