Acura USA Corporate Office Headquarters

55 comments
Acura Corporate Office Headquarters
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746 USA
Corporate Phone Number: 1-800-999-1009
Fax Number: 1-310-783-3023
Customer Service Number: 1-800-382-2238


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55 comments:

  1. Good afternoon,
    I recently leased Acura but not happy with handling problems and service.

    So poor after-services from sales department and the worst thing is the finance department.

    Lost information or no updated information etc... It is not like traditional Honda/Acura customer service.

    How come they just send the important issue by mail only without any f/u after sending? No email or no phone call to the client.
    They send the bunch of promotions by email a lot but the most important matter is just sent out by mail only.....
    This is the second time to drive Acura but now I really regret my decision.

    I hope you will provide the better service to your clients in the future.
    HK

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    1. I had a very bad experience this week in Island Accura of Sunrise HWy in NY. I paid $1,000 to fix my car and three days later I found out that they didn't fix my car at all. When I called them they very not nice at all and they refuse to see why the light is on again.

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    2. I own a 2000 3.2 TL and a 2003 3.2 TL. My 2003 is ready for a third transmission. Acura is aware of this defective transmissions, due to no cooling unit from engine to transmission.They continue to sell and not compensate for. I feel they owe me and many others for this third transmission.I will contact/write corporate regarding this issue, hopefully they will respond. I also regret this decision,

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    3. We just leased a Acura ILX from the dealer in Northern Virginia day before yesterday. They claim to be the biggest Acura dealer in the region. The car battery was dead when they delivered the car. we insisted that they change the battery - at first they refused but then they changed it. After taking delivery, the car electricals went haywire - with all kinds of warning signs flashing the the tail light stayed on and refused to go off. The sales people who we complained to have not been responsive. We wonder if this qualifies under the Virginia Lemon Laws?

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    4. write to the channel 7 news and see what response you get I am also having problems with Joe Rizza Acura Orland Park Il in Chicago

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    5. I too...am extremely disappointed with the amount of transmissions my 2003 Acura TL is in need of! Ive only owned the car for 7 yrs, and this would be the 2nd transmission I need! So, with reading "Acura disappointment/Fraud writer...I too, will be contacting corporate office to see what the hell is going on w the transmissions! I have owned 8 cars prior to this one, and all of them older too...and NEVER replaced a transmission in any of them...and certainly not 2 of them, in under 10 yrs!

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    6. Another DISAPPOINTED CUSTOMER !! I have a 2015 Acura RDX and it has about 17000 miles and I was told by Acura that I need new rotors and brake pads which is unheard of at that mileage. And Acura would do nothing for us! They do not want to help their customers at all.

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  2. Greetings:
    I have to agree that Acura needs to take some customer relations training in their service area. Once again, I have been duped by Acura service.

    I was promised two tickets to the Hollywood Bowl but was informed by two different corporate people that I am not eligible for the code because I am not a preferred customer.

    The sales team was great but.....................once again Acura service needs to take some lessons from Fletcher Jones Mercedes. Almost wish I had let the Mercedes win this time.

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    1. Write the channel 7 news on them

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  3. I am leasing a Acura TSX and have been very happy with the car. My sales person was great, the financial paperwork went smoothly. I would rate that part of my service 9 out of 10. I was also pleased with the service department. They are very professional and knowledgable.

    I am having major issues with the customer service department and people who sales people for service answer the phones when you call for service. I recently called for an oil change, and the girl said I needed to do other maintenance that I did not need to have done at this time. I only have 18,000 miles on my car. The sales people randomly call lately to try to sell service you don't need lately, and I find that kind of annoying. I was told at the Service Department that my car is great and I have been up to date with everything.

    I went to look at the new TLX, and was disappointed that the 4 cylinder model I wanted comes with leatherette (fake leather) seats. I was disappointed because I was drawn to Acura because their cars come fully loaded with all the luxuries I wanted and more. I told my sales guy I needed time to think about the colors that I want for my TLX. I was disappointed with the leatherette seats, but I needed time to think about it. I was also told that because the TLX came out, my 2012 TSX with only 18000 miles on it lowered a lot in value. For them to put me in a new lease, I had to pay extra money to get out of my lease. That turned me off. What if I got the TLX, and the value of that car went down? I left the dealership with a bad feeling in my gut about all this, and wanted to wait. I was ready to pursue this car until I heard that statement. I told them I needed time to think about the colors, etc. I still had every intention of leasing a new Acura.

    It is Tuesday morning, and I went to the dealership on Sunday. I got 7 calls! 1 from the dealership from my sales guy, and one from his manager, which is fine, but what greatly disturbed me was all the calls from the customer service office from 855-363-1407. They called me 5 times at work. I asked them yesterday to stop calling me, and they are still calling to harass me at work. Yesterday the customer service rep would not tell me where she was calling from and I asked that she never call me again. She said I was looking at a car, today the girl was rude. I told her I am tired of getting all these calls at work and I asked yesterday that they stop calling. I told her because of all these calls, I will not be buying an Acura. I may have to take legal action to get them to stop calling me.

    It is safe to say I will not be purchasing another Acura. My rating for them went from 9 out of 10 to 2 out of 10. Do not do business with them. This has been a nightmare for the last 36 hours.

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    1. write the channel 7 news on them if they get enough complaints they will get better

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    2. I just had a similar experience at Island Acura in Wantagh, NY. The salesman only showed me the interior of 2 TLX cars (both with leather seats). When my car arrived at their location, they had "leatherette" seats. What a disappointment. The seats look like vinyl slip covers! Acura used to have the leather seats standard and now this. In order to get the leather seats, I had to buy up to the tech package, which added $80 to my monthly lease payments. Not happy one bit! The salesman, Bob, promised to speak to the manager, Pete, and do something for me. LOL...3 free oil changes. My prior TSX came with free oil changes and tire rotations for the duration of the lease, plus a month's free car washes at a local carwash. How insulting. This is a dealership I would not recommend. Also, while I love the car, I can already see that the previous quality finishes for which Acura was known, are missing. Again, major disappointment for an expense vehicle.

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  4. Please Please, take the lousy terrible singer commercial you put on. It's awful. And
    I do mean awful. It's the most annoying commercial of any product on TV.

    mld

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  5. I know now that I will never buy an Acura. Your choice of "music" on your latest TV ads is OFFENSIVE not only to your customers but to potential customers as well. Perhaps your "music" values reflects downgraded workmanship on your autos.

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  6. The latest Acura TLX? commercial is so bad that I change the channel or hit the mute button. Is this what you want people to do???

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    1. write the channel7 news on them

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  7. I agree....the "music" is awful, offensive and an insult to real music , as well as a horrible assault on one's ears. It is a total turnoff for me as a prospective buyer looking for a new car. Acura and Honda are off my list for sure. Hyundai and Toyota are tops now,perhaps I might even consider Ford or Subaru....maybe.

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    1. write the channel 7 news on

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  8. Who convinced you to buy that annoying " singing add. Someone should be fired

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    1. write the channel 7 news on them

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  9. That commercial is pathetic. I too hit the mute button when it airs and now I officially HATE Acuras. I'll stick to my BMW.

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  10. Please help your loyal Acura lovers with the transmission issues all of us MDX drivers have. I have a 2002 and though recall work has been done my check engine light is on and gears slipping. Dealership says $5300 to replace. I think at least 1/2 of the cost should be covered if work is done at dealership.

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    1. write the channel 7 news on them

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    2. I hear you on the $5300 to fix problems...I have owned a 2013 Acura TL for 7 yrs...and Saturday...my transmission took a sh*t....was just informed this morning, that I need a new transmission...mind you, 5 months after I bought this car, back in '08, I needed a new transmission as well! This would be the 2nd transmission this car has needed in the 7 yrs I have owned it! Plus my gear shaft is shredded...how you shred a gear shaft, on an automatic, I haven't a clue! Right now, I am waiting for a call back from service, asking how many miles were on car, when 1st transmission was put in, by Apple...you would think a new transmission was put on, but by friends of mine, they are all saying a rebuilt or used one was put in...I only have 125,000 miles on it...and for the 1st trans I needed, it was under 100,000, b/c Acura paid for the part...I paid for the outrageous labor...which we all know, is not cheap, when dealing w these cars. I put 6000 miles on it in a yr, 2 yrs ago...so, I know, I didn't put much on it last yr...for this car to be needing, yet another transmission! I am so irritated right now...and sick to my stomach, that this is again, an issue. Since the car is 12 yrs old now, I won't be dishing out the amt they have quoted me to fix my car...its a shame, b/c I really like my car...I will never get another Acura...this ruined it for me. Not to mention the low beam replacement light bulbs, costing over $100 and another $140 to put the stupid thing in...where as, w my Jetta and all other cars Ive owned, I could put them in myself, and the bulb only costing under ten bucks...and as I was told, its only my year of Acura that the bulbs are this expensive! I will be calling corporate today, regarding this transmission issue...I have never replaced a transmission, let alone 2 of them, in any of the cars I have owned before...this is an outrage and a disappointment.

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  11. Regg
    I own an Aura zdx. Unfortunately my vehicle was hit by another driver. The shop where it is being repaired, has been waiting for a left quarter panel since January. I contacted Acura client relation. Spoke with the vice president, hoping that he would have some sort of influence in helping get the part, total waste of time. He advised me that the part was on national back order and that Acura would not be producing that part at all, since the vehicle had been discontinued. I am very disappointed in Acura. What am I supposed to do with the vehicle now. Acura does not think that it is its responsibility to provide the necessary part for a vehicle that they have created. It is like a father giving up on his children. That is no way to treat your consumers Acura. It is starting to make sense, why so many of your models are discontinued. I hope you start treating your consumers better.

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    1. write the channel news on them

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    2. write the channel 7 news

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  12. Regarding your ad on tv..., the rapping white female. Absolutely a complete turn-off. Most people hate rap. The person that set this up should get educated on good taste. Once we saw that, your company was out of the running for our purchase. We ended up with a Audi A3. Your advertisement was in bad taste and contrived. Tom and Theresa

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  13. 24 hour roadside assistence is the worst service possible. called to have car towed the first time women told me get someone to try and jump you first then call back if that dont work as im in a parking lot with two small children in 93 degree weather. second call was made totally had wrong info from first call because she didnt put in the right info so finally the were going to send a tow truck was told 50 minutes or less 21/2 hours later still no tow truck called back for another time she was stunned no one arrived yet so finally i had someone run and get me a battery so i could put it in and just cancel the tow truck. with these new cars couldnt even get in the trunk were i had cold drinks because no key hole stupid design. no i know why its called 24 hour service because thet have you wait that long.......

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  14. jimmyjenkins7@gmail.comJune 13, 2015 at 6:02 PM

    Auto Nation Acura, League City Texas has management issues. The success of a business is leadership,
    this dealerdship is deficient and misleading. I purchased a used car, the next day "check engine " light displayed., management position, was my problem. I was informed that light came off & on randomly, should have been corrected prior to the sale.

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  15. I brought a car from Stevenson Acura in Wilmington, NC. 3 months after having the vehicle I started experiencing engine problems. They tried to tell me nothing was wrong with vehicle 2 months after that I took my vehicle back in due to oil leakage. They kept my car for almost a month a couple of months later I was back with the same problem they never fix. They had my car for almost another month called themselves fixing it. They fixed parts incorrectly which cause oil to leak out into front of motor. After having my car for 2wks problem was supposed to be fix, until a couple more months down the road car start leaking oil again. This is very unacceptable for an Acura dealership to sell a vehicle with all these problems and refuse to correct the issue the first. Now I have had this car for 3 years and it has been taking back to get fix over 10 times.

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  16. has anyone received satisfaction by posting information to this site?

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  17. Acura Quality ain't what it used to be. I have had 3 Acura's. The last one was a 2009 Acura TL navigation package. For paying close to 40 thousand what a huge disappointment. The Acura Leather is crapola!!! Do not get me started on the rattles after a year!!! They used to offer the cloth interiors, they need to bring this option back. With cloth you cannot have heated seats. Cloth is warmer in the winter and cooler in the summer. The interiors of Acura have the feeling of the bottom of a plastic cup. Luxury cars used to make you feel like you where in a living room. Now 40-60 thousand it is seating at an Airport. American cars now have some really sharp interiors. I sold this vehicle and did not regret it. I never thought I would by American Brand, but I am strongly considering. Before you consider Acura, I strongly urge to shop around everywhere before you by any Acura of this generation. Lexus is everywhere on the roads I now know why. Get it together Acura, you really have lost your edge....

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  18. Avoid the Napleton's Acura Dealer in Palm Beach, here was my experience:

    • First no one came out and greeted me and everyone gave me the “run around” on where to go and who to see
    • Wayne the guy that helped me had an attitude that was not helpful and made me feel as if I was inconveniencing him the entire time
    • No one helped me with removing items or stickers that I had in the car
    • Wayne didn’t even inspect the car and took my word for it that it was in good shape, (WTF! Really!) What kind of dealer doesn’t look at the cars before turning in
    • No one, and I mean no one ask me the question if I wanted to lease or buy a new car, (amazing that with all the people that saw me stand there, not one cared to make the sale)
    • I had asked for a ride up the street so I could rent a car and Wayne said that the dealer doesn’t do that, so they made me get a cab. THIS IS WHAT SET ME OFF THE MOST! Shame on you Acura that you would do anything to assist me when I buy the car and not do SHIT when I turn it in, shows you don’t really care to build loyalty at all! This alone has completely turned me off of ever purchasing an ACURA or even recommending your cars.

    This was a disgrace to the Acura dealer and customer service should be higher priority for them. Shame on Acura for not keeping an eye on this better.

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  19. I have never been so disappointed and frustrated with my 2006 Acura TL.My Bluetooth does not connect at all.I talked to cooperate they told me to get Acura dealer to see if my system needs to be updated so I took it to the dealer and they want to charge me a arm and leg to do it.I notice my dashboard had a little crack and now it has spreaded everywhere.I called the dealer they want a estimate of $2050.00 to put another one in.Everyone I know that has a Acura Tl there's is cracking everywhere also.This is a defect cause its happening in all.This should be recalled.I am very dissatisfied with Acura especially when I take care of my car.

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  20. I have never been so disappointed and frustrated with my 2006 Acura TL.My Bluetooth does not connect at all.I talked to cooperate they told me to get Acura dealer to see if my system needs to be updated so I took it to the dealer and they want to charge me a arm and leg to do it.I notice my dashboard had a little crack and now it has spreaded everywhere.I called the dealer they want a estimate of $2050.00 to put another one in.Everyone I know that has a Acura Tl there's is cracking everywhere also.This is a defect cause its happening in all.This should be recalled.I am very dissatisfied with Acura especially when I take care of my car.

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  21. I have a 2006 Acura TSX and my Bluetooth just stopped working. I read on line where a lot of people were complaining about this and saying they should have done a recall since it is a pervasive problem. They all say it cost $600 for a 30 minute job to replace the system. I went to my phone carrier and also worked with Handsfree link and both said it appears to be just the antenna and not the system since the system responds but doesn't acknowledge any phones. I went to Acura and paid the $140 to diagnose. I was then told mine was a "mid year car" and the cost is $1300.00!!!!! This is crazy!

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  22. Ray Lacks Acura Buffalo is not a place to shop a car: Today I had the service to my TSX, I'm not happy with handling problems and service with Ray Lacks Acura Buffalo. So poor after-services from service dept is a ripoff and the worst thing is still I own this car, is changing a bulb $80? It is not like traditional Honda/Acura customer service. This is crazy! in the past one year I spent over $5000.00 to fix my entire car, still I need another $1700.00 to complete the service. I could drive a BMW instead.

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  23. Acura of Morton Grove Illinois- My husband went in to buy me the MDX and everything was fine, he brought the car home and the next day we were called that he was not approved for the loan. The finance manager presented us with three options that were not part of the deal and when we told him we are not interested he said bring back the car. The same evening I did exactly as he said. Upon dropping off the vehicle and going through the hassle to do so, I was told that the money we put down will be available in a week. It's been TWO weeks and we still do not have our money back and they are playing some crazy game trying to tell us that the vehicle is ours. This whole experience has been mind blowing!!!!!! The general manager is not responding to any of our phone calls. We have been receiving calls from people who do not make any decisions and always promising to call back with a resolution and never do. The situation is so ridiculous that they even tried to say that the vehicle is ours after it has been standing in ther dealership for two weeks and nobody ever tried to contact us to let us know that we were approved for the original loan. After calling the finance manager after a week of dropping off the car to ask for the downpayment money (like he told me to do) he started to say that we are not getting anything back and the car is ours. I was in complete shock!!! How do you think that you can tell me that I own the vehicle that I dropped off a week prior without ever telling me about this. He was not willing to discuss this matter with me, and once he realized that I was very upset and demanding some concrete answers he hung up the phone! Unbelievable!!! This by far has been the most nerve wrecking experience ever!
    This whole situation has been very difficult of my family. I have two small children and was left without a car for a week and a half. After the purchase my husband had to leave town for work and never imagined that I would have to take back the car the next day. I feel mistreated and disrespected! As of today, we are still waiting for our money back.... If they do not resolve this issue immediately we will take this to court.


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  24. Hello my name is Mr. Hancock, I am a proud owner of an 2006 Acura MDX. I replaced my timing belt at Open Acura of Wayne in NJ 2 years. Last week my timing belt snapped destroying my engine now they want me to pay over $7600 to repair all. I believe this is not fair. I thought all Acura replacement parts was covered for 3years and over 36,000 miles. I was told that it was just covered for 12000 miles. When I changed the timing belt out 2 years ago I had 132000 miles now I have 158645 miles. Most timing belts last you at least 60000 miles. They could not give me an explanation on why the timing belt snapped. It is very hard for a timing belt to snap if it was placed in correctly. I need some help on this please contact me

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    1. All Acura accessories are covered up to 4 years or 50,000 miles, whichever comes first, depending on time of installation.
      Replacement/Remanufactured Parts Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
      Acura Genuine parts purchased from an Acura dealer are covered for 1 year. Acura Genuine Remanufactured Parts are covered up to 3 years or 36,000 miles, whichever comes first, depending on place of installation.
      Replacement Battery Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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    2. http://www.ncdsusa.org/documents/AHM%20Customer%20Claim%20Form.pdf

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  25. I would like to take this opportunity to say that there still a few good guys left. I have bought 4 vehicles from Joey Didomizio at Phil Smith Acura in Pompano Beach. He has made all of my transactions fast and simple. I did have a problem with my vehicle and he made me his first priority and saw me through to the final repair. Just wanted to say thanks.

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  26. i just purchased an acura rdx at the acura cardinale dealership on sahara drive in las vegas, nevada. i have never had a more miserable experience buying a car and would definitely not recommend this agency of poorly trained salespeople, uncaring and disorganized new owners who do not stand by their lies and promises to their customers. go to any other agency but this one…..discourage any possible buyers from this dealership…..they do not care about their buyers…..liz of calif.

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  27. I need help getting a loaner car all I am getting is the run around

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  28. Hi , i bought a 2011 RDX , and i recently got a recall letter in the mail because of faulty airbags that might open. This is my wifes car and she is 4 months pregnant , so i called the dealership to ask for SUV rental replacement which is THE LEAST ACURA SHOULD DO, they said yeah it will be a couple of weeks before we get you a comparable car so your wife doesnt feel any discomfort !!!!!! i was a huge fan of Acura and all my cars are acura, now I HATE IT!! shame on them, they sold us a faulty product for 31,000 dollars and instead of being apologetic ...

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  29. I recently purchased a 2106 Acura MDX. Overall, the car is nice, but my wife and I are very upset about the transmission. It's pretty sad to spend $50,000 on a brand new vehicle and have it shift like a Go Kart. The problem is 1st to 3rd gear, especially in stop and go traffic. The car acts like it is slipping and then all of a sudden it bangs into gear. I took it in for service with 750 miles on it and they did a software update. It helped a little, but it still does not shift correctly. I took it back with 1,900 miles and the tech said there is no fix for the problem. This is unacceptable. I am not the only one with this problem. It seems to me that a update to the shift points would correct this problem. We are seriously considering selling the car and eating the loss. If that is the case, We will never own another Acura product.

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  30. Air Bag recall turns out to be an opportunity for Acura dealership in Fort Worth to to go to any length to sell yah another car!


    I received a call at the beginning of March from a 3rd party on behalf of Mac Churchill car dealership. I was told that the dealership wanted to set-up an appointment to discuss the recall options.


    On March 23rd my husband and I went into the Mac Churchill Acura dealership in Fort Worth for the appointment.


    The salesman at the dealership presented the situation as if the dealership was doing us a favor, in actuality this situation is an inconvenience to us.


    Although, Acura didn't make the air bag, they are still responsible for putting families in a safe car. Regardless if this was out of dealerships control this was the
    air bags Acura had chosen to put in their cars, so it comes back to Acura.

    We didn't care to hear about any other car dealership and how they were handling the recall situation or how many it affected. Our only concern was our safety and how the Acura dealership in Fort Worth would correct the situation.


    I'm sorry if the salesman interpreted this appointment as if our sole purpose for being there would be to buy a new car that night from him. We merely wanted to hear what the dealership had to offer as well as the rental option.


    When we left the dealership we told the salesman that we didn't know what we wanted to do since we felt our questions regarding the rental weren't really addressed.

    I knew the salesman had my cell phone# because I called him to let him know that I couldn't get away from work, we would be a half hour late for the appointment.
    The salesman even called my cell phone to make sure we were on our way.

    When the salesman asked me to call him to let him know what we were going to do, I told him that he could call me. Meaning he could call me on my cell.

    Who gave this salesman permission to call me at my place of work or call me on my personal home phone?

    Without my consent I'm getting calls at my work and home, how dare this man think because we came into this dealership he had the right.

    We didn't come into the dealership with the intentions of buying a car, it was to see how a problem was going to be corrected.



    Supposedly Acura dealership takes my privacy seriously. Committed to 'safegarding' my privacy or so they say.


    The salesman not only represents the dealership but Acura as a whole. So in saying that, Acura has no respect for my privacy.


    How the salesman at the Fort Worth dealership handled the recall situation helped me make the determination that I would not be a repeat customer.
    I would share my experience and make sure I told family, friends, and co-workers not to do business with that dealership.


    Believe me, this isn't my last car. Acura isn't the be all to the end all of cars.
    I'm happy with the Acura I was driving but can be just as happy in another car.

    There are lot's of other car dealerships that would love to have my business.


    PS: Since my last call from the salesman when I told him never to call me, my work, or personal phone # again, and to mark those numbers as 'Do Not Call'
    I'm now receiving calls from the customer service department at work.





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  31. Weir Canyon Acura Services Department in Yorba Linda: This is by far the most dishonest services department that we have ever dealt with in twenty-five years/i.e. recommend new tires when your car doesn't need them (happened on multiple occasions)-tire shop laughed @ us when we brought our car in for new tires and to get a second opinion, quoted a maintenance price before we came in and then they claimed nobody could have offered that low of a price, recommend new breaks again just after purchasing them on the last oil change, wouldn't pay for our car battery which was under warranty until it had to be towed for a THIRD time, etc. Their service department is clearly about ripping you off by recommending items that do not need to be done or just high balling prices as much as they can. Please be careful about bringing in your car for an oil change-they will use this as an opportunity to get $$$$$$ out of you for items on your car that do not need to be addressed @ that time. There is no honesty and integrity here.

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  32. I'm owner of 2001 Acura Mdx with 188k Miles, I Have acura TL as well. Because of my reference few of my friends who bought TL & ILX i started finding issues with transmission of gear not shifting, A1 transmission confirmed there is not issue with it and acura dealers are confirming transmission is gone and has to be replaced, my understanding is they are unable to fix it and just want to replace the transmission instead which is costing $5000, why are acura's having transmission problems were as Lexus/Benz/Bmw or other competitors dont find.
    we are spending same amount of money as their vehicles and why should we incur expenses like these related to transmission.
    I recommended to my friends who bought acura's because just on my advise and i feel ashamed and cheated trusting on your brand. Inspite of talking to one of your associate the only response i got was its old car and had 188k mileage and as expected these are common to get transmission issues. If this is the case why cant acura needs to be delisted from premium and price has to be more lesser than other competitors. I'm totally disturbed with the money i spend beginning from shocks,structs to tranmission. In trade in they are pricing $500 for $45000 car, is that how consumer needs to invest for depreciation.


    i'm assuming atleast the acura needs to take care of warranty as according to your policy 70,000 miles warranty is not enough and the actual problems starts is after that.



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  33. My granddaughters 2013 ILX had an air bag recall. She was told it would be no longer than 6 weeks to be fixed. Well this was back in April and it's has been sitting in the driveway. She has a rental car but she wants her car fixed. When she called she was told 2 more weeks and that was over a month ago. Now she's told it might be Fall before its fixed. Acura care didn't understand why it's taken so long but could not offer any help. All they did was give her a case number. My grandson and I have an Acura and the air bags were taken care of within 6 weeks or so and she took her car in a week after her brother. Not sure what action can be taken to get this situation taken care of. She's at the point of contacting her attorney

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  34. I am writing to express my huge dissatisfaction of the handling of the airbag replacement on my 2015 Acura RDX. I was informed at the start of the year, that I needed an airbag replacement. My dealer, Acura of Westchester has informed me they do not have any airbags in stock. I have two children I commute to and from school and camp daily. It is unsafe to have my car on the road while you guys figure out when you will have airbags. They offered me a rental last month but I was told it would not be an Acura. In the meantime, I am paying a note to Acura and expected to drive a car that is not an Acura. The handling of this has made me question whether I need to continue to do business with Acura. When can my children and I expect to ride in our vehicle safely?

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  35. Let me tell you a little story about the recall on the Acura for their airbags.

    I bought an Acura with lethal airbags, unbeknownst to me, and have driven this vehicle for nearly 10 years, pleased with the quality of the car. Let me be clear, I have loved this vehicle ever since we got it and previously I would not have hesitated to purchase another one when the time arose. 

    Now, ten years since the car was manufactured I find out that my primary vehicle in which I transport my children could actually kill us all by deploying an airbag with a defective inflator that could shoot out shards of metal in an explosion like fashion. 

    I was first notified about the driver's side airbag and then one year later I was notified about the passenger's side airbag. When I got the original recall, I trusted that Acura would take measure to immediately take care of its customers seeing as some people have already died or been injured by the airbags (which is how you discovered that the airbags were defective in the first place). My assumption was that my car would be serviced asap and that if it could not be, I would be provided with a comparable rental in the meantime. I actually thought Acura might even take advantage of the opportunity to market their cars by providing newer models of their recalled cars, enticing customers to upgrade. I know I would not have wanted to return a newer model of my current car had I been provided one. I know Mercedes used to do this. Seems like a missed opportunity to me but, anyway, that's beside the main point I'm making. 

    to be continued in the next comment...

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  36. Continuation...

    My assumptions of how Acura would handle the situation were all wrong. The reality is that my local service department appears uninterested in the fact that I'm driving a "death trap" and takes 3 to 4 calls to even call me back (Hansel Acura of Santa Rosa, CA, in case you're curious). Since I can never get a hold of anybody I have ended up having to call Acura Client Relations both times. This last time I had to practically force the customer service rep to call my local dealer and tell them to get on with the show. When I told her the "solution" of just continuing to drive the car and not have anyone in the passenger's seat was absurd, she asked me what solutions I would provide. I told her that the dealership is selling Acura cars and has an obligation to the Acura customer and therefore she should call as a representative of Acura demanding better service. I think a recall should be treated like an emergency. The fact that I even had to come up with the solution on my own is upsetting.  

    So she did call and this has resulted in finding out that the part needs to be ordered and will not arrive for 1-2 weeks (for the first recall it was like 4 to 6 weeks and they ended up rushing it because I forced the dealership to lease us a vehicle on their dime which they did not want to do). 

    Now, I am struggling again to get a rental and heaven forbid I ask for a comparable rental. When I request that I receive an SUV, the people on the other end of the phone sound like I am asking Acura to compensate me a million dollars. Can I point out here that I drive an Acura MDX? This is an SUV. I have two children ages 5 and under. That means a large full seated booster and a large carseat. I drive an SUV for a reason. I do not want a sedan. If I wanted a sedan, I would have purchased an Acura sedan. Heck, if I were really being picky I would say give me a luxury SUV. After all, I'm not driving a Chevy, am I? But I'm not asking for that. I'm asking for Acura to give me a rental vehicle that accommodates my family in the same way my original vehicle does. Oooooorrrrr, fix my Acura right away so I don't have to have a rental at all. I'd rather have my own car to be honest. 

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  37. Continuation part 2...

    Anyway, I find this highly disturbing. Must I reiterate that the vehicles were recalled because people actually lost their lives from this airbag defect? Should I have to fight so hard to convince Acura that my family's safety should also be their priority? Should I be the one coming up with the solutions that Acura should have had in place in the first place? Really Acura? You expect people to be content with finding out their vehicle has been recalled and then continue to drive their vehicle around praying they don't get into an accident in the meantime? Is that valuing your customer? No wonder Suburu is on the up and up. I want a car I know my family is safe in. Suburu seems to get this, has latched onto it as part of their marketing campaign and is therefore seeing a dramatic rise in vehicle sales. What are you doing, Acura, to make me want to get another Acura? Isn't customer retention important to you? Don't people's lives matter? 

    To say that I'm disappointed in the "solutions" of the Acura recall is an understatement. Maybe other car companies are equally as lackadaisical about their customers' safety. I wouldn't know but that doesn't make it okay. Customer loyalty is something that can still be earned. If I had received stellar service, I would be ranting and raving about Acura to anyone and everyone and it would be the only car make I'd ever buy. I'm sure I'm not alone in feeling this way either. If you don't care about the customer, I would guess that you at least care about the dollar. 

    I don't expect anything from Acura but I did need you to have my honest feedback and now you have it. 

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