W Hotels Corporate Office Headquarters

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W Hotels Corporate Office Headquarters
Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, Connecticut 06902 USA
Reservations: 1-877-946-8357
Corporate Phone Number: 1-203-964-6000
Customer Service Number: 1-203-964-6000

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  1. Regarding recent stay at the w hotel in fort Lauderdale on sept 4, 2016,I have been a customer of the w for some time, at least 10 times at this location in the last 4 to 5 years,Our experience on sept 4 was very disappointing,our original room was 2021 a recently remodeled and a room I was told was wonderfull. The room was much smaller then expected,the arms on the furniture were dirty, the dining area table was a cheap white wood and glass top with wood chairs that looked like patio furniture, I was having a celebration for my wife and expecting about 8 people for dinner, after many complaints we were moved to suite 803 which was an older room but truly 1000% nicer then the newer room, 803 had a nice full kitchen nice dining table and a much better view, the hotel is under remodel much to my surprise the east pool is closed, the pool tables unaccessable and valet parking was a nightmare at 36 dollars, at $450.00 night the harbor each marriot or the Hilton next door would have been better options, sorry to come across negative but the birthday celebration was fair but not to the level expected, surprising we all walked over to the Hilton and had drinks at there pool area bar and celebrated sometime and the manager after I shared our experience was kind enough to give me a voucher for (wont mention)amount for a stay at the Hilton along with 10 vouchers to share with my clients worth ( $ amount ) as long as I pass on the Hiltons good experience I received, I felt to share this due to I have had good experiences in the past with the w, not this time very disappointing, all the best, MIKE ANDO (954), 33073

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