Volvo USA Corporate Office Headquarters

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Volvo USA Corporate Office Headquarters
1 Volvo Dr.
Rockleigh, NJ 07647 USA
Corporate Phone Number: 1-201-768-7300
Customer Service Number: 1-800-458-1552
Volvo Mobility Roadside Assistance: 1-800-803-5222

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  1. Well I am a proud owner of a 1984 240 Volvo wagon. It look almost new. It is white with tan interior. Almost weekly, I get thumbs up from the public as I drive by or stop for gas. But here is the amazing thing about my Volvo, he has 540,000 miles on him. Notice I didn't call my car an "it". He actually has a name. His name is "Snowflake". I know Snowflake doesn't sound very masculine, but he is very confident in his manliness with over a half a million miles on him, I think he can sport any name he wants. Snowflake has never had an engine rebuild...only his timing chain replaced four times and of coarse the usual tune ups and oil changes, etc.

    So here is my question. As snowflake and I move into the second half a million miles, we are curious what there is at the end of the million mile rainbow? What is life like after 1,000,000 miles? I mean does Snowflake get a complete over all...a body massage, a heart transplant, new socks and shoes (shocks, brakes and tires). Snowflake wants to know what's in it for him? Come on Volvo...where's the love? Show us what you've got! You have a few years to think about this, so I hope you get creative. Maybe we missed out on our half a million mile prize? Snowflake and I will be sitting patiently waiting to see if Volvo recognizes our ROCK STAR status?

    Respectfully Submited...Snowflake & Donnie

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  2. Deborah P.
    Winter Springs, FL
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    7/1/2014
    I called to speak to the Sales Manager to get some definitive answers to questions about the Volvo. The Sales Staff will tell you anything just to sell you a car. When I asked to speak to the sales manager, the receptionist connected my call to a salesman. To his credit, the salesman connected me to the sales manager. Unfortunately, the sales manager did not want to talk to me. He told me he was busy and I needed to speak to a salesman. So, of course, I will not buy an automobile from this dealership.

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    1. These two are from Melbourne dealership.....not surprised.

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  3. Elizabeth Y.
    Fort Lauderdale, FL
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    6/9/2014
    First of all, I really love my Volvo. I got my S40 when it was a couple years old in 2010 and it's my favorite car I've ever driven. I bought it at Volvo of Melbourne, never had a problem, and - until recently - planned to return there in the next couple of years for an S60. Unfortunately, I've had to change that plan after my recent experience.

    About a month and a half ago, the trunk suddenly stopped opening. I could open it mechanically using the emergency latch inside the trunk, but electronically, nothing. I took my car to my usual mechanic (who will get a glowing review because they're always honest which is apparently unusual), and they said they thought it was something the dealership may need to look at to get the right parts. I made an appointment with Volvo of Melbourne the next week. After performing their (pricy) diagnostics, the dealership mechanics said my car needed a new trunk latch. They said parts and labor would come to about $320. I agreed to have them order the latch and made an appointment to have it replaced.

    Two weeks later, I brought my car in to have the latch replaced. After several hours, the mechanics said the latch did not work and something more was wrong. I was confused by this, since they presumably tested the issue before determining it was the latch in the first place. They said they would need to look at the car for several days during the week, and sent me home with a new S60 as a loaner. I got a call several days later that the trunk was not opening because the CEM (main part of the computer) needed to be replaced for $1000. Being a woman, I've learned not to trust these kind of estimates from car places, so I called my dad for a second opinion. My dad thought this sounded unusual, and called to discuss the issue with the mechanic. The mechanic told my dad that the trunk may not work because the whole computer was dying, which could cause my car to stop running at any point which would be UNSAFE. This was obviously concerning to me, and I was afraid I would have to spend the $1000 just over my trunk.

    Luckily, everyone else intervened and said this sounded crazy. A friend tested the electricity up to the latch with normal results and determined the problem was just the latch. I ended up ordering a new latch online for $150. My brother installed the latch and fixed a wire that was causing intermittent results, all in an hour.

    My car is running beautifully, and the trunk wire and trunk latch were the entire problem. I'm back to enjoying my S40 and will still be able to take a vacation this year, but now I'm planning to get a car that more people can easily work on, since I know that the Volvo dealership really can't be trusted. While I'd love to have an S60, I will continue to look at the new Buicks and hope that Volvo of Melbourne decides against robbing other people with normal car problems.

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