Volkswagen USA Corporate Office Headquarters

Volkswagen USA Corporate Office Headquarters
Volkswagen Group of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
Corporate Phone Number: 1-248-754-5000
Customer Service Number: 1-800-822-8987

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  1. I am writing about my vehicle that has 48000 miles on it and the dealership informed me that the transmission needs to be replaced. After review of consumer information on the vehicle this is a common problem for this and many more models made by Volkswagen. There was a Class Action Lawsuit that was thrown out of court with this same transmission in it. Although the vehicle is past the allocated years for warrantee Volkswagen wants to assume no responsibility for their faulty Engineering. I thought that this company would care about their reputation far more then this. I am a first time Volkswagen owner and I would never own another. I tried to contact customer service in regards to this, they were really no help what so ever. They actually told me if I feel the need to go down a different avenue. I will contact and file a complaint with the Better Business Bureau (BBB) in regards to this. I will also stand outside the dealerships with a sign that states the shortcomings of this car maker.

  2. It would be helpful if you mentioned what year and model you purchased, as well as whether you purchased it new or used. I assume it is an automatic transmission. If you check all makes have transmission problems to include Toyota and Honda. My Acura automatic transmission on my 2001 TL died at 100K and Honda said go fish. 1999 -2001 transmissions for TL and vans were known to be defective and Honda(acura) avoided a recall and helping 80% of the owners. Only those who put < 10K per yr on their cars got any relief. In your case and mine , individual experiences are anecdotal. Of all of our family's VW's over the past 27 yrs only one had any transmission issues. That was a freewheel in a manual trans. So 1 out of 6 cars with a total of close to 1 million miles isn't bad. VW of A has it's problems, especially their dealerships treatment of customers, but they aren't unique. Their record is similar to Mercedes, Audi and Porsche. I suspect you have continuously variable transmission (CVT) which is a dog no matter what make of car it's in A- Z ! Ask around, all mechanical things can fail, and tell me one manufacturer who repairs engines or transmissions after the warranty period. Read about the Hyundai Owners issues with that "Best Warranty in America ".

  3. I havea vw convertible bug 48000 miles needed work shouldn't at this milage anyway I bought extended service contract took it to dealer close to me bill was 1800 dollars they fixed it and char=ged me 100 deductble never telling me if I brought it back to dealer I bought it from there would be no deductible they just wanted the sale very dishonest offered me a50dollar credit for next time would have to be idiot to ever go back. I would be afraid to go back because they might really mess up my car cant trust dishonest people gives vw abad name 4077211637 dealer involved napelton Orlando florida

  4. lukeahewitt@yahoo.comAugust 11, 2014 at 5:09 PM

    I have an idea that will turn this whole business around, but I wanna get paid for it. Sales will flourish an business will boom. 540-939-4401. Luke Hewitt.

  5. I owned a 2003 V W Beetle. had no problems with it. This vehicle was realizable until January 2, 2015. while driving in Plano, TX. in see smoke coming from under seat. I less than 5 min. this vehicle burn completed up. until this day I don't know what happen. I lost everything.
    does any on have any answers?



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