Vivint Corporate Office Headquarters

37 comments
Vivint Corporate Office Headquarters
5132 North 300 West
Provo, Utah 84604 USA
Corporate Phone Number: 1-800-216-5232
Fax Number: 1-801-377-4116
Sales: 1-888-567-2527
Customer Service Number: 1-800-216-5232

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37 comments:

  1. On Dec 17 my vivint security system malfunctioned. This is Dec 26, the promised day of repair service. The technician did not arrive, furthermore the call centre does not have a working phone number for him and cannot tell me when he will arrive. Would you call this quality service or service in a timely manner? No satisfaction here!

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  2. In October 2011 My husband and I signed up for Vivint home security service and since November of 2011 I have been over charged for the service. In Aug. of 2012 Vivint finally sees the mistake after several phone call and time and send me a check for the amount they have overcharged me. In the same month when the payment came out of my account is was the wrong amount. I have made several more phone calls and lots of time on hold. Here it is Feburary of 2013 and they are not saying, they are not at fault. I have had an attorney look at the contract and Vivint is in breech of there own contact. My next phone call is to have the system removed from my home and have my attorney file a complaint with the better business bureau. This has happened to several people in Gillette, WY. I would not call this quality service and this is one unsatified customer.

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    1. Thats nothing, I never got hooked up and cancled everything and they are still taking money out of my account. Fuckin thieves

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  3. These people are liar's and thieves. They will do and say anything to get you of the phone without regard to your problem or solution. The call center is a joke as they have no ability to solve the problem at hand. They are very good at saying sorry but can't do a bloody thing. They in a word SUCK

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  4. I didn't even sign up for the any of the services offered by Vivint. I came home from work and the Vivint equipment was installed in my home without my permission and they removed the ADT system that was already installed. Their solution 2 days and 4 managers later was that they will come and get their equipment but they were not going to do anything about my ADT system. So now I have to pay to have the ADT equipment put back in my home. I asked for their corporate office information and was given an address but they stated they didn't know who to address my corporate complaint with. This company takes no responsibility for their employees or the service they provide. The message they play when you're on hold keeps saying they provide peace of mind however all I have experienced with them is inconsistencies and fraudulent activity. I also will be filing a complaint with the Better Business Bureau because this company apparently safe guards there complaints and indiscretions from their corporate office or this is how their entire business is conducted.

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  5. Rude rude rude!!! Vivints help center is NOT a help center.

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  6. About 15 months ago we called around for home security systems for my mother. She lives next door to us and has Alzheimers, and needed more monitoring during the night to ensure she did not begin to wonder. Their Rep Jason, came out and we ended up getting a system at my mom's and my house. When he was going over the contract and stated it was a 4 year contract, I told him, I could not guarentee 4 years at my moms due to her illness. He reassured me that was fine. If mom passed, or was placed in a home, all we needed to do was cancel her service. The day came then end of May this year and mom was placed in a home. I called Vivint and at first they let me know that I could pay off her contract, or resell it. I said No, Jason advised us prior to signing anything that due to moms condition we would be able to cancel. I was put on hold for 10 minutes. When the young lady came back, she said I needed to write a cancellation letter and obtain a letter from the home and submit for cancellation via email or fax. I received the letter from the home via fax that same day, scanned and emailed and faxed it. I did not receive a confirmation email from them, so I submitted it once again on the 12th of June. The first of July, I received another bill from Vivint, only instead of my mom's name on her account, they put it in my name without my permission or knowledge. I called and spoke with Spencer in their cancellation department and was informed that regardless of what I might have been told, what is in writting is all the proof they need and since I signed the contract (I have POA over my mom's affairs), it is my account and since I am not the one placed in a home, they can not cancel the contract. Really????? I have my own account with them and they know that, and they will not stand behind what their SALES REPRESENTIVES say. I will NOT pay for two accounts. I will NOT be lied to, and have them twist this just so they can keep the account. I have filed a complaint with the BBB, and I will continue to fight this. It is hard enough dealing with my mothers condition and all that goes with it to have some corporation take advantage of her situation for monetary reasons.

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    1. As a former employee of vivint. I will tell you this. They do that all the time. And is against the rules. I would advice you to summit a complain with the offices that license them to provide service.

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    2. who license them?

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  7. In August 2013 we had Vivint installed in our home. I am currently undergoing treatment for cancer and other medical problems. Our home is going into foreclosure and when I called to cancel they said that we couldn't cancel. I asked to speak with a supervisor and kept getting told that they were the supervisor. They also told me they UNDERSTOOD MY DIFFICULTIES. When I talked to another person they said the same the same thing. I asked for the corporate office phone number and was told they didn't have it. After getting off the phone I tried to sign back in to our account and couldn't. My password would not work. There is also no account number listed on our account. What kind of company is this? It is a fraud. I will be talking to my attorney. When you lose your home you lose your security. They are a joke.

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  8. Stay away from Vivint, very dishonest company.
    I was a customer for four years, some equipment problems, nothing too serious.
    Contract was up Sept 2013 so wife called them in Aug to let them know we would not be renewing. Faxed the cancellation and they refused to cancel. They are still billing us every month and will not cancel the account until we pay the current balance which is now approaching $300.
    In Aug we told them to send the final bill for Sept which was $43 so I could send them a check with paid in full but they wouldn't do it.
    We have gotten over 200 calls from their 2000 or so telemarketers asking " I see your account is in arrears, would you like to pay that today with your credit card sir"
    Its now Jan 1014 and the calls have stopped, but now we are getting statements each month with a new $43 charge.
    This is still ongoing.
    Stay away from these Crooks.
    I am an ex collector, so I know the ropes, but I pity the less informed getting rooked by these Crooks.

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  9. Was happy with Vivint until today. I got some of their hitech cameras. They suck! The site is glitchy the camers are wifi and unsecure they broadcast to anyone that can pick them up. You only get 500mb of data storage thats right less than a CD a month. So I called today to return them unsatisfided with the performance of them. They became a part of my three year contract with out my consent. They are calling it a verbal contract. Saying its for safety reasons they can not take it off my bill.$11 a month extra to loose a customer FOREVER! What a stupid company policy!!!! My name is Laurence Gurney don't be fooled like me.

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  10. I currently have a Vivint system I have called them about 60 plus times due to criminals getting passed my alarm! They have crawled under my house where 2 motion detectors are placed, a sensor on the lid of the crawl space aswell. They have entered my garage and my home several times, police reports galore, still no service tech to date to check the system! This has been I believe a couple of years with no service tech! I just got off the phone with them today and advised them that all their tech support, customer service, and the likes where incompetent! I had to install my own cameras b/c the tech couldn't figure them out I have since got rid of them, please avoid this company as they do not take care of us!

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    1. ps first clue to this company APEX look into vivint prior name BBB or google APEX!

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    2. they are accessing your home with the installer code . It gives full access to your account keypad everything to do with vivint . i have never been so afraid in my life I only found out the installer code sunday and used it to access my keypanel WOW i could not believe i was living in fear for so long as someone who I belive to be a Vivint employee has been coming in my home even when I am there . He is not stealing he is stalking . the installer code is universal and gives anyone who has it full access to your system they would have to be tech savvy to know what to do once in the keypanel now i know how doors are getting unlocked sensors bypassed. chimes and voice are off in the morning when i wake up and my notifications say someone bypaseed the front door sensor opened at at 4am and so much more has happened in my house at one point he even had access to my gun as I was scared and did not have it locked up. vivint knows about this code and does not tell anyone they have not taken nor denied responsibility . they changed the cell phone transmitter in my system but they knew that would not stop him from still accessing with the installer code. sunday one of thier very bad reps supervisor gave me the installer code now I understand how bypasses deleted video etc has happened as i did have him on video one time but before i could call the police the video was deleted.

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  11. sorry APX not APEX

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  12. Vivint set up a contract for 39.95 a month and consistently billed me 60.95 a month. I told them I wanted 39.95 in writing and they refused,due to their legal depts advice but promised month to month at 39.95 month. Through all this my system is malfunctioning , 4 trips later not counting a no show from them and my system is still malfunctioning. There was promises of refunds that I waited through 4 weeks and multiple times said the check is in the mail. This company claims to have everything on a recorded line. Yet they have no accountability to what is told to the customer . Only 1 person in around 100 phone calls ever called me back. I got fed up and asked for a call from the highest corporate line available, I was given a call from the same dept I spoke with yesterday. I am not sure if they are frauds or just incompetent but I am pretty sure if it;s not fixed this time they are outta here!

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  13. Vivint Sucks
    They are liars, gives false information and misleading Information.
    Vivint actually closed my account affective 9/11, if anyone would like to receive a copy of the email that I received from Mr Rex at Vivint please contact me and it will be provided. Meanwhile, it will be public in a few months if your patient. I am doing everything in my power to make vivint pay for all the harm they caused me

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  14. I've been going back & forth with this company for the past 24 hrs regarding an authorized charge on my debit card. I spoke to 2 different ppl who both gave different reasons as to why I was charged w/o my consent. I was finally told that I signed up for automatic bill payments. I've never signed up for automatic bill payments & if I did the payments wouldve been deducted on a monthly basis not just this 1 time. No one @ Vivint can seem to come up w a resolution. I've asked to speak w a supervisor on 3 different occasions when I've called in & haven't been allowed to speak with anyone. I have reported this company to the Better Business Bureau for their poor business practices & poor customer service.

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  15. I have an automatic bill pay set up with vivint. I have been a customer for four years. This last month they took two payments out of my checking which bounced my checking account. After a few days they deposited the extra payment back into my account, however I am still out the $34 the bank charged my account. The sales rep said I had to fax proof of this overcharge and fee from my bank to possibly get a refund. So I did that.. I have made many calls. I have been told it takes 7 days for the fax to reach the right department. It's been 13 days and no one has acknowledged the fax let alone refunded my $34 fee that was caused by their double billing. The customer reps say there is no corporate phone number. This is the second time I have been double billed. I am very unhappy with the" i'm sorry oh well" attitude they are showing and bottom line, just ignoring the problem.

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  16. I wish I would've done my research before I signed up with Vivint. They are not ran well. Someone need to do a complete overhaul of this company. It could be good, but it is ran so poorly they can't keep customers. I'm out! Glad my contract is up!!!!

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  17. Iand my husband are retired, we bought a just built house with a security system in it, but decieded to go with vivant, the sales person who came to our house did not tell us that the sysstem that was already in the house was hard wired, having never had a security system before i didn't know this would be a problem, so far in the year, that we have had the system we have had numerous problems, we have had technincians out and talked on the phone to numerous customers service reps. who do not have a clue, nobody is on the same page, there is no solid answeres, and when i asked if this issue is not fixed, our option is to pay out of our contract. What Company that wants to stay solvent does that???? Who is running this business anyway and did he/she go to how to rip off off people young and old business university. I am so dissappointed,I will make sure my social media circle knows whats going on and ask that they pass it on. Vivint even told me if all else fails ,I would have to pay for thier extra equipment to fix it, WOW! They have no ethics whatsoever.Shame on you Vivint, Money makes people do bad things .so Sad for your company and the people that work for you, I would never work for your company .

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  18. Alarm went off...we find out it's a low battery. Called for service and were told it would be two months before they could get someone out ! ! ! We are paying them for a service and they are not providing it ! No contact then.....

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  19. We signed up for Vivent a week after moving in to our brand new home. They came in sold it to us and had a technician out immediately to install everything. One week later we found out our doorbell wasn't working so we called them to come repair it. They scheduled us out a month. They came out for that service call and was unable to repair it and had to call an electrician in to see what the problem was. The electrician said that the original technician had fried our transformer when installing the doorbell. They fixed it and scheduled Vivent to come out a second time. They show up again, a month later and found out that when they fried our transformer, they also fried the doorbell and the tech didn't have one on his truck. So now here we are, having to RESCHEDULE and we are looking at the 20th of may before they can come again. I find it funny how they were able to install this crap the same day they sold it to me but they cant fix their problems in a timely matter.

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  20. What you need to do is take them to small claims court for the amount of the remainder of the contract. The company is a joke yet is worth big bucks because they screw everyone they get to sign up with them. To cancel the contract it is very specific. Has to be done in a short time period or it automatically renews for another term you can't get o out of. They are professional rip off artists and can not fix your alarm system because they are busy putting in a new ones. They told me two months and after I complained they dropped it to three weeks. Still UNACCEPTABLE. Filed suit in small claims court. They can send their lawyers and it will cost them quadruple of what my contract is worth to them.

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    1. YUP.... total ripoff and I dont deal with solar companies! NOTHING IS FREE! When I ripped the sales person to shreds, I told him, "If I had to redo my roof, how do you take it off so this could be done?" He told me it would cost today, $400 to remove and store it! I told him, "You said it was ALL FREE?" He said, "Well, we have to make some money...... "He claimed "all of it was paid for by the government!" I don't know what government he was from, but it wasn't the USA, because there is "always a catch" to FREE!! Their sales people are scanlous and I see their service for HELP and REPAIR are just as horrific! Praying for all of those who already have the service! God Don't Like UGLY!!

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  21. I AM SUING VIVINT I TOLD THEIR VERY BAD CUSTOMER SERVICE SOMEONE A VIVINT EMPLOYEE HAS BEEN COMING INTO MY HOME SINCE LAST DECEMBER. They have bypassed sensors unlocked doors been in while I am home when I am gone and so much more has happened in my home I have never been this afraid in my life. I have changed emails, passwords, codes disabled mobile users over and over and until Sunday May 7th I was so confused afraid and just did now know how he could still be getting access . I have talked with their very bad customer service techs, supervisors my case was sent to legal. Nothing was done ever Vivint did not deny or admit any of what was going on was their fault they did change the cell phone communicator and rekeyed their door lock. BUT ONLY SUNDAY DID I FINALLY GET SOME PIECE OF MIND AS I AM TECH SAVVY BUT COULD NOT FIGURE OUT HOW HE KEPT ACCESSING MY HOME BYPASSING SENSORS COMING IN WITHOUT ME HEARING TURNING OFF MY CHIMES AND VOICE WHICH U NEED TO BE IN THE HOUSE TO DO. Sunday one the their very shady supervisors gave me the installer code WTF before i changed it I used it and accessed my entire system!!! i was in shock this is how he was coming in changing my online password so I had to request a new one all the time. Turning off chimes and notifications from inside my home when I was there . All along the customer service group knew the installer code would do this and not once told me to change as i had outright accused the installer of being the one stalking me. well I did research over the weekend and this is what I found.
    Found under my couch

    http://www.walmart.com/ip/14666784?reviews_limit=5&

    this and more has happened to me since last December
    http://suretydiy.com/forums/topic/2gig-gocontrol-hacked-and-disabled/
    happening to me

    http://www.2gigforum.com/threads/8-Why-you-should-change-your-Installer-code-NOW-%282GIG-Vivint%29

    http://www.wired.com/2014/07/hacking-home-alarms/

    http://www.2gigforum.com/threads/129-Alert!!!-Vivint-Honeywell-2GIG-ADT-panels-hacked-compromised

    http://www.reddit.com/r/YouShouldKnow/comments/2c5qok/ysk_if_you_are_one_of_the_800000_vivint_customers/

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  22. My family and I have been with Vivint since the name changed from CPS, and their service was okay until July 11, 2015 when the smoke detector battery went out. My sister called customer service, and they said they disabled the panel from their location and told her to get a new battery. After getting a new battery, I called back to get our smoke detector put back on the panel and the customer service guy I called said he couldn't do it. We had our whole system updated with cameras added in 2014 to our contract, and the service man NEVER updated our smoke detector. He also didn't update the smoke detector when the new smoke detectors for the company became available, so the customer service guy couldn't add the old smoke detector back onto our system.

    My family's main concern is we have a bedridden mother with Dementia who requires care around the clock, and with the smoke detector disconnected from the panel, if a fire breaks out the fire department won't be alerted. We can't carry my mother out and we could possibly perish in the fire and smoke trying to save my mom with no immediate help from the fire department. Customer service, supervisors, and etc. said in so many words that it wasn't as important as an alarm issue. So we have been dealing with the panel blaring every couple of hours since July 11, 2015 with us having to run to the panel to turn it off. They insist that we can't get a service all till Aug, 12th, so we have been sitting ducks in danger for several weeks like our lives don't matter.

    Yesterday on July 24, a service man was working around the corner from my home less than a 10 second drive from my house that could have helped us for a few minutes, but customer service gave me the run around like our lives didn't matter. She stated that our appointment couldn't be changed and they had absolutely no one that could come before AUGUST 12.

    NOW I FEEL LIKE KEEPING VIVIANT AS OUR ALARM SERVICE HAS BECOME THE ABSOLUTE WORST MISTAKE OF MY LIFE. THE COMPANY DOESN'T CARE ABOUT MY SICK MOTHER OR THE REST OF OUR LIVES. WE ARE SERIOUSLY LOOKING AT DISCONTINUING OUR SERVICE AND TALKING TO OUR OTHER FAMILY MEMBER TO DISCONNECT VIVINT ALSO

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  23. I am having the same problem as most of these customers. My system is not working it is taking them months to come out and fixed it, i am looking for another security company to take over my contract. and taker.

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  24. We MOVED and still had to pay over $1,600 to pay off a contract that THEY PUT THE STUFF in our home in GA. We moved to FL and asked to have the service disconnected after we called NUMEROUS TIMES and sent SEVERAL E-MAILS we are STILL GETTING CONTACTED, in various forms, (for alarms to the house, promotional e-mails, updates, etc.). WHY? We do not even own the home anymore. The help center is ANYTHING BUT helpful!!!!!!!!!!!!!!!!! I could go on and on with the problems, but it would take way too much of my time.

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  25. They came and put system in place of ADT, they did not replace the ADT sensors. I have bee having problems wih sensors loosing connection. I had an appointment Sat 8-11, nobody showed up. I called and they said they were supposed to call me and set new appointment. It is amazing that they screwed up and I have to adjust my schedule for them. How crappy is that?

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  26. SORRY COMPANY!! We had a guy walk up to our door today, Sept 2, 2015. We've come to find out that his name is Nicholi here in Long Beach, California as we drove to take his photo, after getting confrmation and authorization from the online phone bank of Vivint.Solar, as he royally pissed us off to refuse to give a business card or his contact info!!

    Our home has clearly a bold lettered sign on our metal screen door, saying, "NO SOLICITING"! Well, somehow, wherever he got our name, he knew it and yelled out our last name through the door! I got up and was very upsent for the DISRESPECT! I then asked what he wanted. He LIED... and said he wanted to do a survey of the electric company's installation a few years back with an electronic unit!! I asked what he wanted to know, where he "babbled" about the rates going up. I let him know as a low income, there would be no way that the company would make it so difficult that everyone would not be able to pay. He tried to tell me that it would very well be possible. NIcholi also said that he could get someone out to check my roof and see if a unit could be installed there. I said, "I thought you were doing a survey on the meter?!" He said, "Yes, but he would get someone to check the roof and survey if a unit could be placed on our roof!" What?! Is this solar panel? He said, "Well, it is a small strip unit." I said, "I told you I didn't want any solar!" He tried to tell me that it was all paid for by the government! I said, "What are you charging?" He said, "Nothing!" How much to take it out if El Nino messed up my roof with this unit on it? Well.... it would be $400 to remove it. I told him, "What happened to the FREE that the government has already paid for it!" I included that it should cover all the cost! He fumbled with an answer. He pulled out the contract to show me that it was all insured by the company of the workmanship and anything that goes wrong. I said, "Yup... the company is insured, not the customer!" I said, this is why, at the end of your contract, it states we as the customer agrees of the "arbitration".
    We cannot sue and we have to wait for the company to "tell" us when it will be fixed, repaired or what they will offer for the repair. I told him, this is why most doctors offices have this on their forms. This young man had the audacity to tell me, "So, you don't go to the doctor?" I said, "You know what MF, I already told you that I was not interested, Nothing is For FREE, and I didn't want solar panels, and now you A-hole, you don't come here to question if I see a doctor, you are here to sell your sh-- that I don't want from the getgo! 1, you disrespected my home with yelling into my door. 2. you disrespected with a bold letter sign on my door that says, "No Soliciting", 3. you have the audacity to tell me you cannot guarantee a greater rate than the CARE program 4. You refuse to give me a business card, but I called your corporate office to ask if I could take your photo, which i drove around my neighborhood and took your photo and your little asian pimpled faced associate. This is POOR BUSINESS PRACTICE and

    THIS YOUNG MAN SHOULD BE ASHAMMED TO REPRESENT YOUR COMPANY IN THIS FASHION!! If sales people from this company is like this, I see why there is so many "unhappy" customers asking to fix their units!! I am appalled but can see why he was a Sorry A- MoFo!

    I don't know what Comment as: means, as they are asking for added info like url... so I have posted Anonymous.

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  27. Vivint hired me to repair a roof their technicians damaged and it has been 3 months and have not been paid. Do not trust this company with your money or credit card info they are not honest!!!!!!!!!!!!!!!!!!!

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  28. Worst customer service department I have ever tried to work with! The company preys on the elderly,signing them up for long term contracts. When you attempt to cancel your parent's long term contract due to having to move from their home into a nursing facility they make it extremely difficult to get out of the contract. I would not recommend this company to anyone! i am filing a complaint with the better business bureau.

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  29. VIVINT IS A JOKE!!! Security Service doesn't work. A tech has been schedule to come out and fix the system twice. Both times he didn't show. I asked Vivint to cancel my service. They said I would have to pay for the months remaining on my contract. My security service has not worked in two month. UNREAL!! Going back to ADT ASAP!!!

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  30. Speaking of a joke!!!!! I can't even get an install date!!!! I have been rescheduled 4 times.... what the hell does this company have going on.... NO ONE wants to help correct this experience, NO ONE wants to forward me to someone that can help. GUESS IM GOING TO AT&T Digital Life.....

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  31. Dear Customer Support at Vivint:

    While I have made very effort over the last week to give your company the benefit of the doubt and to cooperate with you in your attempts to address my valid complaints, it has become clear that we cannot reach a suitable accord. I have spent too many hours on the phone with too many members of your company to bear another attempt. As you will see from reviewing my file, I have cancelled my pending contract, the reasons for which should be well-documented and recorded. Still, I am terribly dismayed at the fact that your company insists that the soonest you can remove your equipment from my property is February 23rd, a full month from today’s date. Yes, I have requested that it be removed by a technician other than Darryl who installed it, but this simple request does not seem to warrant such an extreme delay.

    On my end, your refusal to remove your equipment sooner than one month out is delaying my ability to repair the electrical and wall damage caused by your initial install. Please note that I have an open claim with you regarding this damage. This is an inconvenience to me to say the very least, and a really unfair, spiteful business practice. I have suggested as much in multiple phone conversations and have gotten nowhere. I can’t help but note that when new service was requested, you were able to schedule an appointment within three days, but when a cancellation was requested (through no fault but those of your company), a month out is the best offer you can make.

    I respectfully request that a supervisor at the highest level within the company review this letter as well as the recorded conversations I have had with your company over the last several days. All that I am asking is that you remove your equipment in a much more expedient and reasonable length of time and provide me with written documentation that my contract is null and void, that my refunds are in progress for installation and first month’s monitoring, and that no penalties or fees shall be incurred by me for your company’s failure to properly install my system, and for spontaneously canceling (without notice) the tech appointment that was supposed to rectify these problems.


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