Thomasville Furniture Corporate Office Headquarters

Thomasville Furniture Corporate Office Headquarters
401 E Main Street
Thomasville, NC  27360
Corporate Office Phone Number: 1-336-472-4000
Corporate Office Fax Number: 1-336-472-4085
Corporate Office Toll-Free Phone Number: 1-800-225-0265

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  1. I am an independent retailer and am in association with Nationwide Buying and Marketing Group. I have a customer interested in a group that you carry and would love to get more information about obtaining this for her or finding another retailer that is close enough to her to make the purchase convenient. The Product she is interested in is The Simply Linen Collection. She needs one table (T-31-4278) and eight chairs (C31-1200). I appreciate any information you can offer. Thank you for your time and consideration of this request.

    Jan Richards
    Home Sweet Home Interiors
    100 Laurens St.
    Clinton, SC 29325

  2. I could not be more disappointed in the quality of furniture I rec'd or the personnel at Thomasville. I intentionally shopped at a reputable store thinking I would hang on to this furniture for years...yet after delivery it was already lumpy and misshapen. The product facts I was provided were wrong, my efforts for a return were denied and I got the run-around from all points of contact. I kept the tags on, the kids and dog off the furniture for a month hoping for a no avail. Thomasville/Heritage Home should change their name....stay away!

    1. I could not agree more! Very similar experience.

  3. I too am very disappointed in the quality of my furniture and the pitiful service I have received. I ordered furniture last September, and the issues still aren't resolved. I keep getting the run around, finger pointing, no accountability and responsibility, and no returned phone calls. Once this is resolved, I will be taking my business elsewhere. I have been their loyal customer my entire adult life, but they have really gone downhill. Buy your furniture someplace else.

  4. A stated delivery date of six weeks turned into 16. After purchasing what was supposed to be two very high-quality leather recliners, the cushions became badly misshapen and the dye began to wear off exposing a buckskin-like color underneath. Definitely not the color wanted or ordered. It took ten weeks for the cushions to be replaced; and within two days, the new ones looked like the old.
    We have been trying to work this out for over 3 months; and have now requested that they take the chairs back and refund our money; but of course, no one is responding to this.
    It is apparent that these chairs are not the quality that a consumer expects to receive from Thomasville. In summary, we recommend that customers take their business to another furniture dealer. All Western PA Quality Furniture stores, (Canonsburg, Wexford, and Monroeville) are owned by the same person, Yuly Chaing; who provides the worse customer service we’ve ever experienced from any vendor. Tags indicate that these chairs were made in China – ‘nuf said!
    The aggravation and stress over this transaction has not been worth it. Save your money and sanity - go somewhere else for your furniture. Purchase furniture by a manufacturer other than Thomasville, who apparently no longer puts out the quality product they once did.

  5. If anyone has a solid wood bed with 5 equally spaced hardwood slates with no center leg. Sealy views this as a reason to void the warranty. PLEASE BE AWARE!

  6. I would like to share my Thomasville Furniture experience which parallels similar comments. I purchased three large pieces and they were delivered in satisfactory condition. I returned to the store to purchased three more pieces. Eight week later they arrived with "wobbly" legs, missing stain and varnish. There were additional areas where the stain and varnish had been over applied and dripped and ran. I refused delivery and they stated they would replace the furniture. Six weeks later, on the second attempt, the delivery then arrived in even WORSE condition. One leg was actually broken and the finish issues continued. This time the store manager would not come to the phone and we refused delivery. We had to go to the store with pictures to speak with him. The "friendliness" factor had dissipated completely, and our salesperson treated us like piranha. They did everything they could to get us outside of the store short of physically escorting us out. We were told that the Regional Manager had been notified and would be contacting us (for the second time, we never heard from him). Seven weeks later we were called to come inspect the furniture at the store as we agreed on prior. The third attempt was "okay". Thomasville furniture is very substandard for what they represent themselves to be. The wood pieces are all made in China. The only work done in the USA is the upholstery. There was never any attempt at service recovery. I have wasted three Saturdays and sixty dollars in tips to the delivery people. I, at the very least, expected the return of my delivery fees to compensate for my aggravation and loss of my time of three days.

    I wish I was able to post the accompanying photos however that is not an option. It is also not an option to email the corporate headquarters to get a response. I would have no problem signing this with my name and address so I could get a response, again not an option. They have made their position on Customer satisfaction abundantly clear. All I can do is spread the word and show my pictures to avoid others from disappointment and aggravation.

  7. Very dissatisfied w your customer service.. They should be ashamed!

  8. Another dissatisfied customer.

    I purchased a Leather Couch and Leather Chair from Thomasville 1-1/2 years ago and loved the furniture until about a year into them. The first issue was the workmanship on the Sofa, the frame broke down - literally. I called the service department and they came out almost at once, looked at the sofa and agreed that something happened and they would repair it. - Great. They came out two days later and picked up the Sofa and to my surprise did not wrap it and scuffed it on the way to the truck where at that point unknown to the delivery people I was watching and they simply tossed the Sofa into the back of the truck.

    I called their service department which they promptly called the next day and apologized and sent a new sofa to replace that one. Thank You.

    Fast forward a few months later. I noticed the leather on the recliner was beginning to fade. I had taken a picture of it when it originally arrived and compared it to the way it looked now. The original was a deep brown leather and now the leather has faded so much its a completely different color - light brown! SO I called their service department again and they came right out. The guy that came out tried to tell me the sunlight has faded the leather but as I told him , how could that be if all the leather is faded the same for one, secondly the windows are heavily tinted to keep the UV rays out for that exact purpose and finally why was the rest of my furniture not faded and only the Chair was. They insisted it was because of the sun which is ridiculous. They now want to pick the chair up and restain it only after telling me it will just fade and probably rub off anyway.- REALLY - why would I allow this??

    I have purchased leather many times and have never ever had a leather chair discolor this way, wear yes but never completely change colors. This is what happen when you out source your product to China, not quality control.

    Thomasville used to stand for quality and a great reputation. I read all of the blogs before purchasing this furniture and was a little Leary but after seeing the furniture and receiving it in good condition I was quite please but now in less that two years the Sofa was replaced be cause it was falling apart and now the dark brown leather chair I paid almost $2000 for is a light baby brown. Too bad Thomasville , if you don't get you company together your customer will turn elsewhere.

  9. A very unhappy customer. I purchased for my husband, a leather computer chair called Style @work. The leather on the majority of the chair is soft and ok. But the seat of the chair is made of extremely light weight leather. NOT NOTICABLE WHEN YOU MAKE THE INITIAL PURCHASE. The Leather on the right hand side of the hair has lost its color and has broken down and now that leather has broken down and caused a holke in the seat of the chair exposing the stuffing in the chair seat. The chair is not old and should not have broken down so. The leather is of extremely poor quality. Now I have a computer chair that is useless. So sad. I paid good money for this chair and I am so very disappointed in how it is horrible now. I would appreciate someone e-mailing me or phoneing me so you can tell me how this chair can be repaired. Thank you. Will anxiously await your contact.


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