Super 8 Corporate Office Headquarters

242 comments
Super 8 Corporate Office Headquarters
Wyndham Hotel Group
22 Sylvan Way
Parsippany, New Jersey, NJ 07054 USA Corporate Phone Number:1-973-428-9700

More Super 8 Phone Numbers:
Corporate Phone Number: 1-973-428-9700
Online Website: http://www.super8.com/ 
Reservations: 1-800-454-3213
Español:1-877-229-6668
Corporate Phone Number:1-973-428-9700
Customer Service Number: 1-800-454-3509


Mailing Address:
P.O. Box 4090,
Aberdeen, South Dakota 57401
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242 comments:

  1. Management needs to conduct an inspection of the motel in Great Falls it is dirty. They had out a master key to the guest if the access card system is not working

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    1. poor management at super 8 in Helen Ga. gave rooms to someone else,had reservations for 2 rooms that was near each other, had grand children with us- had to wait 1 hour for other rooms- by this time was 4:00 door handle did not work on one of the doors-- went to use the heated in door pool, could not- was freezing-- bad management-

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    2. We stayed at Supper 8 in Westminster. I rented 3 rooms. One room my oldest daughter stayed in and they had no shower curtain. When she called front desk, they told her no one can hang one for her and there were no other rooms to transfer to. They told her to come downstairs to get a curtain and hang it herself. My room I had to shoulder ram it just to get it to open. I was so mad. We paid 134.00 per room. I called the manager and he said he would call me back. No call back but I had to pay for the rooms before I left. It was a weekend so the Manager was not on duty until Monday. Any suggestions on how I can deal with this? Supper 8 - Westminster, Colorado

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    3. Does anyone know email addresses for corporate officiers. from CEO down. for Super 8 motels

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    4. The Super 8 at 1719 Atlantic is Nasty the housekeeping is terrible dirty has a bad order no lights in the hall way I would not recommended this motel to any one that why is so cheap MOTEL NEEDS TO HIT BY A HURCIANNE AND WASH OUT TO THE OCEAN I DONT THINK THAT WOULD HELP IT

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  2. From the moment I arrived, the woman at the front desk, LORETTA, could NOT HAVE HAD A NASTIER ATITTUDE. I could overlook that, though. I arrive to my room and prepare to shower, only to find that there were not only NO COMPLIMENTARY SOAP OR SHAMPOO but was also an old, used, razorhead left in the shower. So the women that brings the soap and removes the razorhead, informs us that she DID NOT EVEN WORK THERE. Being so late, I decide to even overlook this. Now, as Im eating my dinner, I sip my soda only to see a COCKRIACH STARING ME DEAD IN THE EYES.....No one can spray until morning, I am being refused a refund, and it just kept getting worse. Early morning, we were awoken by the bug-man and asked that he come back in five as we werent up and dressed yet. We arrived at breakfast right at 9, ending time, and the woman had the nerve to TAKE IT OUT OF OUR HAND AND SAY IT WAS OVER! The spray man has gone for the day, so no one ever sprayed, and some CRACKHEAD WALKED INTO THE ROOM WITH A LIT CIGARETTE, AND PERSISTED TO ARGUE with us about the roaches as if we were lying and was so disrespectful, any person with common sense would have knocked him silly. Customer service means nothing these days, absolutely nothing. And it is sad to see a company that once thrived, so ran down. I am outraged and will never stay in such filth again, not even for free! Also, the owner above the whole franchise was the one who did not even care enough about his customers to try and fix the situation.

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    1. I'm not sure what hotel you stayed at but that really doesn't surprise me. I'm an employee at a Super 8. I've been here some years and never had a complaint, have brought this hotel from 1 star to 4 stars- and have never had a raise. Soo obviously its not only the bad choice of employees, they also have no incentive for employees to behave and treat customers they way they should be treated

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    2. This sounds much like the problem I had in Texarkana at the Super 8 there!!!!!! Bugs Bugs Bugs!

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    3. I also was an employee at the super 8 in Bridgeport W.V. We had the same problems. They never ever have the thing's needed for breakfast. And what they do have they limit now that they have a new manager. Whom I must say there have been nothing but complaints about. Christina Zinn. We have had bud bug's and if we try to tell her she just thinks it is funny. We have alot of workers there whom have complained that they are not treated right. But the worst thing is we are made to lie in order for them to pass inspections. Like the fact they haven't had the jacuzzi rooms for a year yet the can still be booked online. So when a customer comes in with that reservation we at the front desk look so incompetent. But they don't care. There are so many complaints that nobody cares about. Another thing if you are a worker don't stay they raise the rates when they know there's going to be alot of workers. We had lost alot of regular stay overs because of the new management being so rude and changing rates everyday. Goingto work we would not know what rate to give u till the manager called to let you know for that day. So basically she just makes up a price to charge for a room. That clearly are not worth the money! And one more thing do not make a reservation if you are a non smoker all rooms stink like smoke. They use the fact that there are smoking rooms around nonsmoking rooms. That is not an excuse. Do not advertise nonsmoking rooms then. We try to refund if it is to bad. If management does not throw to big of fit!

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    4. Wow...I'm also a employee of super 8 but never these kinds of issues, however, I have been having problems with the head housekeeper, now keep in mind I work the desk. Long story short I was told to help in hours keeping when she quit, so I did but when she found this out, she suddenly had to come back to her job. But because I out did her and everything was running smooth, she now is trying to get me out of there. I have told my concerns to my gm for 5 months now, I even have been in tears with her and nothing has been done about this issue, my gm tells me she don't want me to quit and just ignore her but how??? I work first shift and have to deal with this woman. I'm sooooo at the end not my rope and want to leave but I've been there a while now and I like the owners and gm. They really are good people to work for. Our hotel is really nice and I'm proud to say I'm an employee but I don't know where to turn or who to turn to about this, can I file a harassment case with corporate? I really need help.

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    5. Had a horrible time with the manager and reception very RUDE account wasn't working. No soap and sheets were dirty very rude might sue for no refund at pevely mo hwy z Don't go there horrible

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    6. Please, please inspect Super 8 at 4502 SE US Hwy 169 in St. Joseph, MO. It is nasty with roaches. Found some in the bathroom and then on a bed sheet. Imagined all night that they were crawling on us. Now I'm dealing with trying not to bring any into my house that might have crawled into my luggage. What a mess. My husband and I have traveled coast to coast, north and south and have never had a problem with roaches. Manager was no help. Implied that I brought the roaches in with me!!! Never again will I stay in a Super 8 Motel.

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    7. I was treated awful had RECIVED bad service. the super 8 motel here in. Anderson SC the Indians are in charge of the super 8 motel. the manager on duty last night told me that female house keeper. DOES NOT STEAL.. my bank cards were. stolen. the price that I was. charged was. way to much because I was a young. a pack of CIGGRATEES.

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  3. Recently stayed at the Chenoa, IL location. Long story short, my mother left an kindle fire tablet. Not more than 3-4 hours had past since checking out, front desk swears they dont know where it is when we return to claim it.

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  4. the super 8 in enid im staying the week with my husband and the people at the front desk couldnt be any ruder. she came into mroom yelling at me in feont of my kids saying i didnt belong here . there are no rules saying family cant visit there men on the job i felt very disrespected.. i had the dnd sign up and they still walked in and she said she will do it anyway and she dont care. why give them out if we can't use them

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  5. Stayed at the Super 8 in Irving Texas on 1/20/13. I realized I left my coat on bed 45 minutes out of Dallas. I immediately contacted hotel but was told that they did not have keys to lost and found but would ask housecleaning. I called back next day but was told again that no keys that I would have to call back 1/22/13 at 10am and speak to manager VJ. I called right at 10am and he was not in but that they would relay message and he would call back. No phone call by 12p so I called them and they said no coat was found. I am 100% sure I left it on bed. So now I am out of a coat and oh well according to them. Dumb me for assuming they would turn it in.

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  6. in REference to... Super 8 Alexandria, 700 Mac Arthur Drive, Mac Arthur Dr and I49, Alexandria, LA 71301 US.
    my wife and i stayed here in Mid January 2013. the experience was unbelievable. we checked into the first room and found 2 TV on the floor and the AC unit out of the wall. yes we were assigned a second room and when we were nearly unpacked as we palnnned to stey 3-4 days... they came and told us it's the wrong room so we again moved to room 108. we are road weary so again unpack, as took in the last of ourluggage i slipped of my socks & shoes and moved about unpacking hanging up our clothes etc, and prepare for a shower. when i step on the mat, it turns black from the bottom of my feet as i have walked on filthy carpets. WOW.
    then when i lay on the bed to read, the cobwebs on the ceiling are in abundance and moving with hte AC flow... like full motion ceiling. the light switch by the bed has not been wiped clean for years... the lamps on the wall have layered dust on them as they have not been dusted for a long time either... the whole room was about the worst possible.
    I think if i was in upper management in Super 8 i would do a surprise insecption on this place and have cleaned and brought up to standard before it is condemened ..

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  7. Super 8 Imlay city Michiagan. We own a construction company and from day one was treated like we were nothing! Over 8 weeks we spent over 70,000.00 with them. the ladies at the front desk were be beyond rude to all my men (42 total) they accused us of smoking when we were not even in the building! Then when one of our men defened his self telling the mangager that he was not even the Building, she told him the be quite and not to interupt her!!!! Our things were gone through and the head house keeper admitted to me in front of her Manager that she went through my employees dresser drawers! We checked out and took out money else where! We were do to be at the job site for another 2 months so we could have stayed with them until the job was done, But my men were being treated so rudly that i moved them to another hotel so we could finish out our job in piece. I will never stay at another Super 8 AGAIN!!!!!! we gave them every chance in the world, but when you in are customer service you do not down talk a customer in front of other customers that are checking in! I went up to stay with my husband and was called at 3 times and was asked to come to the front desk, so they could tell me how bad my men were! I was a paying customer that was there to relax and it was the worst 2 days i have ever spent any where! I went back up with my husband but elected to stay some where else so that i could get some rest!

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    1. Are you sure you weren't in Wausau Wisconsin? I can't say that the entire staff was rude. They were rather pleasant Except for the ones that falsely accused us of smoking in our Room... when, like you, we were not even THERE. Then when the charge was disputed, i was called from the front desk and THREATENED that they would call the cops the next time I got caught. I was supposed to stay longer, but heck.. accuse me once..then threaten me.. yeah... like I feel safe!
      I feel bad for the lady who processed the checkout that night.. because she walked through my room with me and another witness and said the room smelled like a freshly cleaned room... but when I called the Manager, he tried telling me the next people to rent that room complained of it smelling like smoke.. Really??? how could that be? this must be super 8's new motto... lets charge people for things they didn't do!

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    1. I stayed at the "Super 8 Ardmore" in Ardmore, OK during the night of 3/3/2013 - 3/4/2013. Up until that night I have never any experience with bed bugs, but only had read about them. I now know first hand what they are about. Until this experience I had always had great respect for the Super 8 Motels... not any more!

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  9. Super 8 - great if your a caveman.. bed and pillows are made out of Rocks! But at least there weren't any bugs!!!

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  10. Super 8 Corporate Office Headquarters
    Wyndham Hotel Group
    22 Sylvan Way
    Parsippany, NE, 07054

    To Whom It May Concern:
    I am writing to express the poor conditions at the Super 8 in Osceola, Iowa. I had booked my reservation on line. My family and I was going to stay March 15th and 16th. When I pulled up with my family at the hotel there was no cars in the parking lot and it looked like it was not even open for business. I did not feel this facility was worth the money that I was about to spend. I did not feel this was a safe place for my family. I then got on my cell phone and looked on the website for the address to see if possibly the address had changed. I then called the hotel and voiced my concerns. The receptionist explained to me that I would not be getting a refund. I asked if I could just cancel my reservations and she said no. I kept trying to explain to her that I was not comfortable and did not think that the facility was clean and safe enough for my family. All the lady did was say too bad. I did get upset and yelled and stated that I was not going to pay for the stay. The receptionist hung up on me twice while trying to explain to her the situation. She did not even care that I had these concerns about the facility. I then called corporate and Paula at customer service opened up a ticket and did tell me to call back to the hotel and get a confirmation number for my cancellation for the second night. When I did call back the supervisor hung up the phone and all I wanted to do was get the confirmation number. I have never been so upset over something as I was this situation.
    If you truly value your customers, I highly suggest you teach your receptionists how to deal with people and give them what they are asking for. I did not want to stay at that hotel and I would of been just as happy with them offering me a stay at another location.
    I also don't understand why corporate customer service does not have that ability to cancel a reservation given these circumstances or give a person another option to stay at another hotel that is close to that city. I was to hear back from your corporate customer service representative and yet I am still waiting. This is not the response I was expecting at all. I believed Paula on the phone when she said it would be looked into. I would like to have a refund of the amount of the night stay or a free night at another Super 8. I had to pay for my family to stay at another hotel and ruined part of our weekend that was to be relaxing. I would appreciate if this matter could be taken care of real soon.
    Please have someone call me or send me a letter with a refund of my stay or a voucher to stay at another location.
    I am sure I won't get a response.

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    1. I too am staying at the same Super 8 in Osceola, Iowa this week for work and never in my life have I experienced such disrespectful customer service! I stay in Super 8's all the time for my job and this one is by far the worst! There's no sign on the front of the building except for the Super 8 sign up the road at the corner, so I mistaked it for the Day's Inn next door for starters, which was a disapointment. Because I wish it would have been the Day's Inn. So I went to check in and I specifically explained that I will be staying for three night's with a co-worker and that we will be splitting the bill. Low and behold they end up charging my debit card for all three night's after I had specifically told them not to. So we go to the front desk to resolve the problem the next night and experience some of the worst attitude I've ever had from a lady at a front desk of a motel. Then later that night I call down to the front desk to ask for a few extra pillows and they tried telling me that they dont carry any extra pillows. (What kind of motel doesn't carry extra pillow's!?)
      NEVER AGAIN AM I STAYING AT THIS PLACE!

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  11. Super 8, colorado Blvd., Pasadena, CA.
    checked in last night to stay near work instead of fighting the commute. Clerk was very nice, but my co-workers and the people at the restaurant where I had dinner next door said they over charged me. It's usually about fifteen bucks cheaper than that. Oh well. Clerk didnt ask me if I had Auto Club membership so I forgot as well. When I asked in the morning if my membership discount could be applied to my charges (upon checkout) the clerk, Michael Bachelor, said no. I asked for the manager and he said he wasnt there. I asked when he would be there and he said he didnt know the managers schedule. Needless to say, refused to finalize my charge to my card with the discount applied and refused to get the manager for me. I called Super 8 Corporate headquarters and they filed a complaint for me and told me that I should have been able to get my discount. I called the motel back from my office and shared that info. with "Michael" and he said, "well, I will call my manager and ask him and call you back". Oh! now he can contact the manager! He called me back and said if I come back to the front desk by 11am to finalize the transaction I can get my AA discount. Hmm. UNPROFESSIONAL!!!!!!!!!!!!! How can people run a business with employees who act this way?!!!!!! I am BLOWN AWAY! Michael Bachelor, if you ever get to read this, you better grow up alot before entering the real world of professionalism. Did you have a lousy breakfast or what? My son is in college and works as well and he would NEVER talk to someone that way. Good riddens.

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  12. Let me start off by saying I thought I rented a room at the super 8 in canton michigan.it turned out I rented a room on skid row a crack house would b to polite the roomed reaked of smoke ciggerattes marijuana and musk needless to say I didn't even stay the full two days as I was to embaressed to have my grandchildren come visit the room was not cleaned properly.management needs to improve on cleaning staff n stop letting ppl smoke.it is a smoke free facility.....

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  13. Oh I forgot BED BUGS

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  14. Wow!!! What an experience!!! My Mother & I went to this MOTEL in March. We are from Dallas and I call the day before to ask for an early check in. Which I was told that it was ok and they had plenty of rooms available. Well, we got there by noon. I walk in and the mean Manager from HELL Rick Roma stated that they didn’t have any room available. I look in the parking lot and there were no cars, but I remember from the last experience at this Super 8 he was mean and the hot water was not working because of a pipe busted. I ask one question, when will the hot water be working again and he had an attitude and told us to go somewhere else. I told him and I assume she was his wife that my Aunt passed and I was here from Dallas for the Funeral and I had to get dress in 30 minutes to meet my family. That was nothing to him, but we stayed so we would not be late and it’s just for one night. Now, we decided to visit again and maybe it will be a better experience. Oh well, it was NOT!!! But it work out… Let me tell you my story. Ok, I got there in March for the early check in. I walked in and Rick Roma looks at me and said that he didn’t have any rooms available. I asked; when will you have a room available? He stated 3:00 pm is check in time. I let him know that I spoke with the receptionist the day before and they told me that there will be a room available. He stated that he was the Manager and he doesn’t like my attitude. I laugh and told him that I don’t have to take this and he told me that he did not want me staying there and on and on, like I was his child. I told him to cancel my reservation and I wanted a paper showing that I would not be change. He went to print the paper and still was talking crazy and telling me I had an attitude. Now, I’m a grown woman and I don’t have to take this abuse. He told me that he was going to call the police. I said fine because I have not done anything. He told the Police Dispatcher that I was raising his blood pressure and he wanted the Police to come now. He told me he was going to press changes on me. I went outside and waited calmly. I was so dam sleepy from driving from Dallas. I had no energy for a fool! The Police came and the Officer was so kind and he asks me what happen and I told him. While I’m talking to the Office, Rick Roma comes out talking over me and the Police had to tell him to go in. All I wanted was for Rick Roma to give me my paper that he will not change me and I can go ON!!! The officer stated that he would be glad to help up fine a Hotel. I told him while I was waiting on him to come I had already call Holiday Inn. The experience at the Holiday Inn in Jasper Texas was so NICE… The staff and the hotel were nice, clean and the breakfast was GOOD!!! The BEDS are so comfortable and not like that OLD mess at Super 8! Now, while the police was there another couple had a bad experience, so the Officer kill (2) birds in one setting. Now, who is crazy? Rick Roma!!!! For a few dollars more go and run to the Holiday Inn Jasper Texas!!!! Thanks Rick Roma for making my experience wonderful and a dam good time… Hope you get your Blood Pressure down…

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  15. these people are horrible the have no respect there motel has roaches the ceiling is caveing in they have mold everywhere threw out the motel their beds have stains everywhere their cheap people tooo nd ohh it smells like india to dirty

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  16. Terea Sulich May,3rd 2013

    I had the worst experience I could have at the Super 8 Urbana. First they tried to turn me away they had no room for me. Apparently the the filthy clerk in a dirty t-shirt did not like to look in the computer so. I don't have her name she wore no name tag would not tell me her name. Since I was not on the printed report from 2 days ago she had no room. I showed her my emailed comfirmation. She said I was at the wrong Supper 8 even thought the address on the confirmation was there. She continued to call me Sewage infront of my son. When she finally gave in and looked at the computer she told me she had now Sewage and did not know what happened to my reservation. Then she said she could give me an upgraded room 1 queen bed with a pull out couch. Now mind you I made a reservation for a room with 2 queen beds. So not an up grade unless you count diry linen with cigarett burns and upgrade. The bathroom was so dirty I would not let my son use it until I could go out and buy cleaning supplies to clean it. As far a my name goes Sulich she insisted on call us Sewages I corrected her every time but that did not seem to matter. When I checked out and complained the did not even offer a Sorry. I will think twice before I ever stay at a Supper 8

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  17. The Super 8 in London KY is a disgrace! I think this chain should rebuild and restaff.

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  18. We stopped at the Super 8 in Harker Heights, Texas outside Killeen, Texas (Fort Hood) en-route to Vicksburg, Mississippi from El Paso, Texas (Fort Bliss). The Super 8 desk clerk ran card for room and told me I only had 13.97 on card,and thus, I figure it was a problem with card. My buddy rented rooms. The next morning when we was approximately 200 miles away from Super 8, my credit card company told me the clerk at Super 8 swiped card twice and for security reasons card stop. The clerk swipe card for $67.97 and $13.97. Super 8 reverse the $13.97, but has not reverse $67.97. Super 8 Corp is giving me the run around. Ref # 3051178

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  19. aroura colorado super 8 on 6th avenue. 1st room smelled like raw sewage changed rooms and new room no ac at all. owner comes around after your in room to look for stuff to fix or just seeing whats in your room. rates are way to high for a room with no microwave or fridge. i spent over a decade in prison and some of the cells i had were nicer than the rooms here. this place needs to be bulldozed and anyvody thats stayed here in the last ten years should get a full refund. crackheads watched me take all of my stuff in room and bumbs constantly trying to bumg cigs or change or get a ride somewhere. staff and owners reflect that this place is used by charities to get homeless families in the area off the street and treat most of the guest like homeless freeloaders. i payed 300 cash for a week in a room to be treated like crap, no concerns about the ac in my room not working, owner yelled at my children for playing in rocks. i had to bite my tongue maybe in korea its okay to treat your customers like dirt but this is the united states. if i had wanted to stay in a rundown overpriced korean hotel i would have went to korea not Colorado.

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  20. Super 8 in kansas city ,mo off of 435 hwy near Worlds of Fun needs repair. Itvseems every time I have stayed here the locks on the doors have been broken, loose, as is the case this evening

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  21. Locks on doors weak, broken.. very unsafe

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  22. NEVER will stay at a motel 8...there regular number on the website is not working. NICE>

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    1. You're right. The New Jersey number 973-428-9700 is a recording offering nearby hotels.

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  23. My friends booked a wheelchair acc room well in advance. after driving from GA to ohio they were told no wheelchair room available 3 days later I called days inn across the parking lot and got a wheel chair acces room. Super 8 in Kent, Ohio is the worst unaccommodating hotel around. Do NOT book a room there.

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  24. SUPER 8 IN EVELETH... BEDDING WAS DISGUSTING.. STAINS AND HOLES EVEN CIGARETTE BURNS .. MY MIDDLE BLANKET WAS FULL OF HAIR AND STAINS .. THE ROOM WAS DIRTY ALL AROUND AND THE STAFF THE WERE EXTREMELY RUDE .. I ALSO PULLED OUT THE BED AND THERE WERE USED CONDOMS
    DISGUSTING.... NEVER AGAIN WILL I VISIT UP THERE OR SEND ANY OF MY FAMILY OR FRIENDS THERE.

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  25. The Super 8 in Hermitage,Tn is a nothing but rude/nasty staff & total disgrace, after reading all the comments I will never stay at a Super 8 again!

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  26. Our Experiance at the Super 8 in Harrison Ohio was horrible, booked our room from a booking site and only choose Super 8 because it was the only hotel that could accomadate our family. The reservation was for 5 people when we arrived at the hotel the manager/possibly the owner said his computer only said reservations for 3 and wanted to charge us 40 dollars more,good thing I had the email confirmation. We requested a roll away bed when we made the reservation the manager ended up saying that would be $15 more than decided to only charge us $10. The hotel smelled like stale smoke and Ohio has been non smoking in public places for years. The roll away bed had smelly sheets very gross. Very overpriced for what you got. I will never stay in a Super 8 again.

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  27. They charged me for a room I never had a reservation for. Then sent me an email thanking me for staying with them.

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  28. I, too, have similar very rude experience with Barbie at the Super 8 Coraopolis near Pittsburgh, PA. My Flight from Yakima, WA was cancelled and I would not arrive in PA that evening. I was told that cancellations had to be 24 hours in advance. I did not know 24 hours in advance that the flight would be cancelled. Thank goodness, I made my reservation through Expedia and was able to get my money refunded. No thanks at all to Barbie. I looks as though I dodge a bullet in not being able to check in. I have never seen so many negative reviews. Not only for the Hotel in Coraopolis, PA but at the corporate website. Dirty rooms and rude staff was the primary complaints, not to mention cockroaches.

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  29. We stayed at a Super 8 Motel in MN this past weekend, over Saturday night. On Sunday a.m., we were not going to attend church as we were visiting family. I was happy to be able to find a Bible in the motel drawer. I read a couple of chapters, thanks to the local motel and maybe the Super 8 franchise. Some don't allow that any longer. People don't like reading the Bibles which are placed there by the Gideon's..........don't have to read them! We appreciated it!

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  30. DON'T EVER BOOK A ROOM AT THE SUPER 8 IN DRIGGS, ID! We called to cancel the room with 24hrs well in advance. They said they never had a room for us, so they couldn't give us a cancelation #. WOW...the very next day they sure charged us for the room. Called back and talked to the front desk and AMAZINGLY SHE NEVER REMEMBERS TALKING TO US AT ALL!!! They will tell you the manager will be in after 3pm, but however she never seems to be available to talk too. Customer Care keeps transferring you all around the place and say the property has to take care of the problem. REALLY WHO CAN YOU TALK TOO TO GET THIS ISSUE RESOLVED!!!!! SUPER 8 totally ripped us off and we did everything right! The customer service and management is so poor in Driggs, ID. I wouldn't want these people running my company!

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