Starwood Corporate Office Headquarters

Starwood Corporate Office Headquarters
Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, Connecticut 06902 USA
Corporate Phone Number: 1-203-964-6000
Customer Service Number: 1-203-964-6000

Starwood Hotels Customer Service Address:
Corporate Customer Service,
P.O. Box 6020,
Lancaster, CA 93539
Fax Number: 1-519-633-4931
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  1. I stay in hotels 300+ days a year.....20%+ are SPG properties. I have been informed that the reason I DO NOT get credited with stays and/or points is.......If I have a travel agent book the room(s)and "negotiate" a price which negates my being able to get credit for one stay or points being awarded to me personally for one room.......What? And come to find out I actually have paid in some instances MORE than the standard rate!! Bad policy and one that if is not reconsidered will most likely result in my no longer booking 2000-3000 rooms a year with SPG. Thank you for your time and consideration. You need to fix this ridiculous policy!!

  2. My daughter, Vici Shell, reserved a 3 day stay on your website on July 28,2016 for the days of July 3rd thru July 6th, at a special "Summer Rate". I gave her my credit card to secure that registration and to pay for the stay upon check-out. The "W" Downtown in Atlanta, charged my credit card $464.79 on July 1,2016 before she ever arrived. There was nothing specified when the reservation was made that the reservation was a pay in advance in full. When she checked in om 7/3/2016, she paid a $100 deposit as required only to find out that at some point between check-in and the next morning, the hotel had debited an additional $154 off her debit card without notifying her or getting her approval. At that point she notified the front desk she would be checking out after only one day due to the unauthorized debit from her bank account. I filed a dispute on my credit card and your hotel refunded my card $309 minus the $155 charge for the one day. they also refunded the full deposit amount of $254. However, on July 30,2016 the "W" Downtown Atlanta again debited her bank account another $464.79. To date the hotel has charge my credit card $155 and her debit account for an additional $464.79, a total of $619.79 for a one day stay. I have spoken to people at the hotel, at corporate customer service and my most recent contact was with TAYLOR at your corporate offices, who said she would get back to me on Aug. 2,2016 regarding this. To date I have NOT heard from anyone at Starwood hotels. Please assist in getting this issue resolved. I have been dealing with it for over a month now.Please see complaint #2016-07-045-080 filed with your hotel shortly after check-out in early July, not to mention the needless aggravation and time spent trying to get this issue resolved and done. Any help on your end will be greatly appreciated. Thank you.
    Deborah R. Shell


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